Customer Reviews for Feed Trough
(U-Haul Neighborhood Dealer)

254 reviews

67-292 Goodale Ave #A-1   Waialua, HI 96791

(808) 637-6536

Office Hours

  • Mon-Sat: 9:30 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(808) 637-6536

67-292 Goodale Ave #A-1
Waialua, HI 96791

Services at this Location:

Office Hours

  • Mon-Sat: 9:30 am–4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

careyanne SERIKAWA 
Rating:
5.0

Customer did not leave a comment.

TIM REIMER 
Rating:
5.0

#Grateful such a convenient location North Shore next to gas station and convenience store restaurants post office a perfect place to get some ice Extremely close to the bus stop cheap return back to the airport back to Waikiki I will definitely be using you guys again and telling my friends and family mahalo

Bruce Hensley 
Rating:
5.0

Customer did not leave a comment.

REED SOUZA 
Rating:
5.0

Customer did not leave a comment.

DALA KONGPHAN 
Rating:
5.0

Such an amazing experience. Easy t And efficient to deal with. I'll be coming back. Mahalo!

Joshua West 
Rating:
5.0

Great service

christine costa 
Rating:
5.0

Need to fix the truck radio , it doesn’t catch any stations around most of the island

TIM REIMER 
Rating:
5.0

I had a stressful situation and not a lot of time to get things solved. The lady and gentleman were extremely helpful and kind. I really appreciated their customer service. A little kindness goes a long way.

angela fishback 
Rating:
5.0

I initially tried using the app to pickup before the location opened. The app was impossible to use. I spent over an hour trying to get it to work--it took 15 minutes to verify my location, it wouldn't scan the back of my license, and then I was told I needed verification of my employer, a copy of my passport, and an outside reference to get the keys. When I spoke to a representative on the phone there was no explanation as to why. There was no advisement beforehand that I would need these for off-hours pickup either. I spent over an hour trying to get the app to work and it was absolutely garbage. The hours the website had for the store were wrong (by 2 hours), and someone who worked at Feed Trough helped me (she said all my documentation was correct in the system--she had no idea why it wouldn't work) and I was free to go within 5 minutes of talking to her. If you are going to offer an app and off hours pickup, it definitely needs to be better than this. I had people waiting to assist in my move and this threw my day off considerably afterward.

AMMON LEE BRYSON 
Rating:
1.0

Worker was rude. Did not give proper instructions. Did not give a quote before charging my card. Did not inform of extra charges if mileage went over a certain amount.

alisha paracuelles 
Rating:
4.0

I didn't like starting out with an empty tank. I'd much rather fiil before returning

KURT TOLZMANN 
Rating:
5.0

Customer did not leave a comment.

TIM REIMER 
Rating:
5.0

Customer did not leave a comment.

pardner wynn 
Rating:
5.0

Customer did not leave a comment.

MILTON NAHINU 
Rating:
2.0

Staff were unprofessional and acted as if I was bothering them when I had questions. Was not provided my billing statement when I dropped the keys off during work hours because staff said they'd "get to it in a few minutes." Was charged a ridiculous amount of money for a short trip, and it was well above what was projected. Definitely should have went through Home Depot and I would not recommend this location to anyone.

Rachel Boehmert 
Rating:
5.0

Customer did not leave a comment.

breezy kawahikui 
Rating:
5.0

Always fast and friendly service from the staff at this location.

MILTON NAHINU 
Rating:
5.0

Customer did not leave a comment.

kawena harbottle 
Rating:
5.0

Customer did not leave a comment.

MILTON NAHINU 
Rating:
5.0

Customer did not leave a comment.

ARTHUR KOBAYASHI 
Rating:
4.0

Excellent customer service from the main manager (not at the pick up site).

Matthew Curlee 
Rating:
5.0

Customer did not leave a comment.

Scotty McDaniel 
Rating:
5.0

Always excellent customer service from the staff at The Feed Trough. I’ve rented multiple times and never an issue picking up and returning.

MILTON NAHINU 
Rating:
5.0

Customer did not leave a comment.

serena barrera 
Rating:
5.0

Customer did not leave a comment.

JENN HOMCEY 
Rating:
5.0

Everything was great! Associates were all very friendly and helpful!

Gerald dittle 
Rating:
3.0

Customer did not leave a comment.

Ricky Magcalas 
Rating:
5.0

My experience with this location was excellent,I would recommend this location

neria macadangdang 
Rating:
5.0

Customer did not leave a comment.

Gerald Brooks 
Rating:
5.0

Customer did not leave a comment.

Wayne Reu 
Rating:
5.0

Customer did not leave a comment.

Folafolaga Avei 
Rating:
5.0

Customer did not leave a comment.

robin obata 
Rating:
1.0

The hours did not match the hours that uhaul provided.

VanessaJ Olsen 
Rating:
5.0

Customer did not leave a comment.

Wayne Reu 
Rating:
5.0

Customer did not leave a comment.

Steve Cook 
Rating:
5.0

Customer did not leave a comment.

Wayne Reu 
Rating:
5.0

Customer did not leave a comment.

Bobby Dawson 
Rating:
5.0

I, submitted a comment yesterday concerning NO TRUCKS allotted to Waialua Feed Trough ! I, was told that they buy their vehicles, ( no they don’t ) and they choose which vehicles they need , really, and I, was told they own the Rental Business ( they don’t ) . Why do you guys lie to customers,,? Why can’t you service their vehicles . Let’s see how far I, can share these issues, on you ! You couldn’t even call me back and I, rent many vehicles a year from you too ,,,,Maybe you want to give preferential treatment to the tourists in Waikiki , ! The Hawaii groups would be interested in researching that point …Please service Waialua Feed Trough vehicles as required and satisfy their customers needs for vehicles ,,

TIM REIMER 
Rating:
4.0

Customer did not leave a comment.

ALOJUAN HOPPER 
Rating:
3.0

The truck was clean but the just driving down a normal paved road felt like I was driving down a gravel road. Engine was shaking the truck side to side. It was super bumpy and shaking. Engine pickup was poor.

Nathan Burgoyne 
Rating:
5.0

Perfect service

TIM REIMER 
Rating:
5.0

No comments. This is my third rental from this location and service has always been exceptional.

Milton Nahinu 
Rating:
4.0

Needed wiper fluid and air in the tires

THOMAS GONZALEZ 
Rating:
5.0

Customer did not leave a comment.

george atkins 
Rating:
3.0

Customer service personnel was unprofessional, made comments re the reservations were for 3:00am. I apologized over the phone that it should have been 3:0pm. When my husband went to pickup the uhaul she again mentioned it to him. Just irritated him. I suggest being more polite.

Isaac Mahoney 
Rating:
5.0

Great service really helped me so much !

TIM REIMER 
Rating:
5.0

Customer did not leave a comment.

Daniel Leigh 
Rating:
1.0

it's was dirty and they tried to charge us twist

Trevon hicks 
Rating:
5.0

Customer did not leave a comment.

BRUCE CASLER 
Rating:
5.0

Customer did not leave a comment.

Peter Seuss 
Rating:
1.0

When we went to drop off the van, the key would not fit in the mobile drop box. It's a Sunday and the physical location is closed. I had to wait on hold for 15 minutes to get through to a U-Haul rep to figure out what to do. The key is in the passenger side with the back doors unlocked.

Kylie Vincent 
Rating:
5.0

Always nice amd helpful.

DAVEN IKALANI 
Rating:
5.0

Customer did not leave a comment.

Jim Zimmerman 
Rating:
5.0

Customer did not leave a comment.

careyanne kaopua 
Rating:
5.0

Customer did not leave a comment.

daniel stelle 
Rating:
5.0

The only thing I didn’t like was that I couldn’t figure out how to adjust the steering wheel.

Ginger Bowman 
Rating:
5.0

There was a delay in reporting that I have returned the trailer I rented. I called the location and they corrected this information. Thank you!

christopher stone 
Rating:
5.0

Everyone was helpful and friendly.

gloria myers 
Rating:
2.0

I was charged $148 for charges that do not make sense as well as the contract wasn’t presented to me until 5 minutes ago today. On the contract it says that I was charged $110, but my bank account was charged $148. This is the worst experience I’ve ever had before.

Christopher Herman 
Rating:
5.0

Customer did not leave a comment.

Siara Borges 
Rating:
5.0

It’s so convenient to be able to rent a UHaul in Waialua. My experience was great from the moment I called to reserve a uhaul van. The van was spotless and ran well. The people I dealt with were friendly, informative and clear about the costs. I will definitely use this service again and highly recommend it to my friends!

chris parker 
Rating:
1.0

They charged us for pads we didn’t use, they charged us for the gas when we filled it up. Don’t rent from here.

Stephen Frano 
Rating:
5.0

We had immediate responses. No waiting for reservations. Easy and clear process. The return process was easy and clear also.. Mahalo.

necee kuehu 
Rating:
5.0

Those guys rock. Sorry, but nothing to suggest!

ROBERT BALOUSKUS 
Rating:
1.0

The truck I was guaranteed was not available.

Clay Collins 
Rating:
5.0

Experience was very good. Simple process, loved it. No recommendations for improvement on this time.

catherine murphy 
Rating:
2.0

I returned the truck early and the employees did not mark it as returned. For 2 days I tried to get ahold of them and corporate to confirm that the truck was not overdue/missing before it was eventually resolved.

Rachel McEntee 
Rating:
5.0

Customer did not leave a comment.

Daniel Hampton 
Rating:
5.0

Customer did not leave a comment.

PREMA TANAKA 
Rating:
5.0

Staff was very friendly and helpful, Thank you!

crystal bayuzan 
Rating:
1.0

It appears people have been trying to siphon gas from these trucks. The gas caps were off with garden hoses laying near by. The app was miserable. I wasn’t expecting to have to use my phone so much to rent the truck. I had to download the U-haul app, enter my information (which I already did when I made a reservation online), take pictures, send pictures… I’m basically doing all the things a customer service rep should be doing and it cost me an entire hour just to go through this process!!!!! I rented the truck from 10-2pm but only got 11-2pm because I was working with the app so much. Angry!! It seems U-Haul has steered away from good customer service. The typical American trend of corporate America! Stick it to the customer! We also reserved a dolly through the website, but after loading the app and finding our reservation, the dolly was gone! Never again. I’ll be warning my friends of this as well.

Brian Lionberger 
Rating:
3.0

Measures need to be taken ahead of time to make sure reservations are squared away. If something comes up, you cannot give customers less than 5 hours to try and come up with a solution. If so, there needs to be an actual discount applied. Furthermore, the cleanliness of the vehicles must be taken into consideration. Don't offer a truck 30 minutes after another person has used it. There is not enough time to thoroughly clean and inspect the vehicle.

Desmond Jackson 
Rating:
5.0

The people at this neighbohood location are very professional and knowedgable. They were totlly prepared for me rental. it took ledd than 5 minutes from arrival to chek out

Donald Porter 
Rating:
5.0

Great service, thank you !

TIM REIMER 
Rating:
1.0

Customer did not leave a comment.

quinn abrido 
Rating:
5.0

Customer did not leave a comment.

brenda barbadillo 
Rating:
4.0

Customer did not leave a comment.

William Wagner 
Rating:
4.0

Customer did not leave a comment.

Dean Kumasaka 
Rating:
5.0

Fast and easy pickup and dropoff, a very convenient location for north shore residents.

Lisa Klem 
Rating:
3.0

Customer did not leave a comment.

Ricardo Garcia 
Rating:
1.0

A better customer service

RACHEL SANTOS 
Rating:
3.0

The vehicle registration and safety check was expired dated 6/21 it's now Aug 2021. The person who check the vehicle didn't do a through job.

ronald ayonon 
Rating:
4.0

Customer did not leave a comment.

Frank Tauanuu 
Rating:
5.0

Great people Great service Easy access and return

Steven Von Boeck 
Rating:
5.0

I was so completely happy with my experience. The staff was on top of it and so aloha it made my stress melt away. I will definitely only use the Feed Trough anytime I need any truck or trailer on the island. A+

Casey Loewen 
Rating:
2.0

The van smelled like it had been used for livestock.

Nathaniel Stephens 
Rating:
3.0

The Uhaul app needs work. It's suppose to be more convenient and fast however it takes a lot longer to process everything through the app than to walk in. Also the truck definitely needs some maintenance. It sounded horrible and like it was going to blow. Would not recommend

Jonathan Ortiz 
Rating:
5.0

The app does not seem to work well.

TREVER FEARRAND 
Rating:
5.0

Reserving via the web is often hinky with U-Haul, but talking with the folks at Feed Trough directly is always helpful and efficient. The check in/check out process there is quick and easy.

Kendall Paulsen 
Rating:
2.0

Tow dolly was had cracked fender well and was ratteling abnautiously and indicated light cord was not working ahead to end up getting another one. Tow dolly ramp was missing pin only being secured by a rubber elastic string

Khaliq Bonny-milerson 
Rating:
1.0

I booked the bigger truck. When I arrived they gave me the much smaller one which meant I had to take 4 more trips and pay the movers and extra 300$. Total fail. Super disappointed. Poor service all around.

LYLE CARLSON 
Rating:
5.0

Customer did not leave a comment.

David Graff 
Rating:
3.0

The only problem was with corproate UHaul. When we arrived for our 7am appointment, the website was down nationwide. No one at UHaul was able to help us, and the store wasn't yet open to assist either. We didn't get to pick up our truck until 8am - one full hour later.

Lucia McGowan 
Rating:
5.0

Good service very friendly

Zachary Baro 
Rating:
3.0

UHaul is so easy to use. No reason to stress about hauling your stuff when you can just rent a van.

Karli Blanchard 
Rating:
5.0

Great easy rental experience!

Aaron Lintao 
Rating:
5.0

Customer did not leave a comment.

elias flores 
Rating:
2.0

I tried the Mobil app pick up. Got there (6:30am) and the app said “not available at this location, come back during business hrs (9:30)” tried calling 1-800 number. Sat on hold for 1/2hr. Hung up... went to location at 9:30. They said they forget to check notifications... class act all around

John potocny 
Rating:
5.0

Keep website updated Re availability of equipment. Staff was great at accommodating my needs in person.

Kendall Paulsen 
No reviews have been submitted for this location.

Additional Services at this Location

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