Quick and easy
Karolin I
Customer Reviews for Federico Tire Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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The customer service was above and beyond. The whole process was simple and easy.
ERIC BNext time, have all additional charges listed up front. The $25 cleaning fee and $5 rental tax fee was almost as much as it was for me to rent the truck. Those were excessive charges, and I will not be using U-Haul again for that reason.
Lara Pvery helpful.
BRUCE JWe droped off the truck after hours but the lot was organized and made for easy parking so not to jam the parking lot for future drops over the weekend.
JOHN KTruck was dirty, pick up was quick
BRIAN WCustomer service was fantastic
JODY KI have a quick easy move ended up getting here and hated my new place so im going back lol
JOSEPH HFrom ordering to pick up, this was a great experience. The staff, especially Jim, were incredibly helpful and thorough in showing me how to use the trailer.
Mac MThe process was easy and everything went smoothly. ¡Gracias!
TIMOTHY GVehicle had ice on windshield with no scraper. Had to scrape by hand because wipers would not clear the ice, so had to wait to warm up the vehicle. When driving, we encountered snow and I then found that the left wiper fluid outlet did not work causing me to have to stop on the highway to clean the windshield multiple times. I kept hearing brake noise as well and found the brakes were at the limit with the brake indicator causing anxiety not knowing if the brakes were ok. Ridiculous that a simple vehicle safety check was clearly not done. I can go on with other issues as well. I have filed a complaint and am requesting a full refund for an unsafe vehicle.
Piero LChris was excellent , friendly , and efficient.
LAWRENCE HRetuned the van earlier than expected since my "helpers" never showed up. Wish sign in was easier - very frustrating!!!
WYNNE BThe location federico tire refused to take the uhaul trailer. Wanted the customer to take it to another location.
FRANK KI will never use the mobile pickup again though. All of the ridiculous steps they require, especially for me, a person who has rented from haul on at least 7 occasions just thus year. It was a
Laura PI thought everything went well from picking up the moving truck in morning and dropping it off. Everyone was very nice and helpful
TERESA SCourteous friendly.
ERNEST SThank you very much
Zachary PEveryone was awesome. Great experience.
SHAWN EFix the air conditioner in the vehicle. Update the vehicles. The one I rented was pretty rough inside and out. It did run well though. It had 150k+ miles on it.
Steve FVery friendly and helpful.
TRINA SAlways friendly prompt and honest !!
LETICIA LQuick, Easy, everything ready and super customer expey
WILLIAM BSame as above. We were well pleased with both locations. And this was our first time using UHAUL
JEFFREY HMy only complaint was that the truck cab interior stunk from cigarette smoking. The floor liner and even under the liner had lots of cigarette ash. I had to scrub down the entire cab to make it tolerable for the long drive.
DAVID CEasy pickup and dropoff. Everything went very smooth with the online transaction prior. Easy peasy.
Chad DEasy in and out. Nice truck which made our self move a lot easier.
Patrick SExcellent Service, as always. Clean and friendly.
Patti BKeep up the great work!
Sonia SGreat experience, friendly staff! Easy in and out process and the drop off was also very quick. Will recommend and use again!
Joelle SGood service. No additional comments needed.
thanh nThe vehicle was filthy inside the cab. It wouldn't take much to show some brand pride and at least dust/vacuum and clean the windows in the vehicles between rentals. That vehicle hasn't been maintained in some time.
Steven B¡Gracias!
LAWRENCE FVery professional and nice great job
jody KThey were very helpful
Patrick JUHaul was full of animal dander and hair on the upholstered seats and in the HVAC system. Caused a serious allergic reaction for one of the passengers. Unit was overdue for an oil change and had a serious alignment issue. UHaul corporate did a great job following up on my complaint and provided a partial refund.
Jen RFederico’s is always fast, efficient, and friendly.
Amy LThe truck ran well and the communications was excellent. Gracias
Kevin DAlways fast and friendly service.
Patti BNot a thing. This was a quick, professional experience. ¡Gracias!
Amy SI think u guys did a great job in everything
margaret rIt was fun
Gabriel MThe driver's side door didn't shut properly. The gas gauge didn't work. The location is very inconvenient to get in and out of the parking lot. BUT the customer service was EXCELLENT!!
CYNTHIA ONo suggestions...my experience was great.
Teresa DGreat job by everyone!
Theresa PExplain that you are charged both milage and gas as well as the rental fee. And I couldn't figure out how to return the truck in app, not user friendly.
Renee WCouldn't be any simpler.
Charles W