Truck was no cleaned off. Rep didn't do anything but hand us the key and say it was in back. Only drive 29 miles and out 4 gallons of gas in the truck. The rep insisted it was under and charged us $20, with is not possible. I will never go back.
Arthur C.
Customer Reviews for Federico Tire Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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The guy helping me at the location was really nice.
Lauren L.Good to do business with been doing business for a long time with Frederico he's always been kind of courteous
Timothy C.A hassle-free experience, from the online reservation process to vehicle return. Federico Tire staff were friendly, knowledgeable and professional. Highly recommended.
Elizabeth H.Easy process. Truck was ready to go when I got there. Gracias.
Peter A.There was a whole load of garbage in the back of the truck. Like someone had a party in there or something
SAMANTHA B.Chris was awesome and very helpful.
Andrew C.Great team and service. I recommend this location.
frank M.Nothing. Everything was ship-shape. Or van-shape. 😏
gary B.I had a pleasant experience until I picked up my personal car and saw that someone was driving a U-Haul damaged it. I have been on the phone literally all day trying to get through to someone to discuss the damage… But I can't get anyone to answer your phone.
Mark H.Highlight and emphasize "enter as much information on line" ahead of time on your web pages. Having done that myself, it was such a quick check in.
Dan I.Everybody at Federico's has been very friendly and Kurt with service I would recommend the location to anyone whos here in Painesville.
rose C.Parking
Jason S.Nothing!! Love Frederico's
veronica S.The entire rental process and experience was excellent.
James E.The first truck i rented seemed to have serious front end problems and the wipers didnt work. 2nd truck was much better
TIM K.U are expensive. U have worn equipment. U suck.
Michael C.never have an issue when using this location. great to work with.
Jim U.Inside the truck box was clean. Cab was a little dirty. Your question above didn't include a box for -- could be cleaner. We wiped down the cab with a lysol wipe and it was dirty. Someone needed to wipe it down before renting it. Overall, a nice rental. Would rent again.
Clark M.I was completely satisfied! Pickup and drop-off were completely smooth, the folks at Federico were friendly and helpful.
Michael G.The gentleman that reserved my cargo van at this location was extremely helpful. Great customer service.
Steve S.The gentleman working that day was FANTASTIC!!! The truck was clean, ready to go, he inspected it with us....and was just a genuinely kind, courteous, and knowledgeable guy!! Thank you for a wonderful experience!!!â¤ï¸ Kelley C!
Kelley C.We ran into a mishap with our initial truck. U-Haul and Federico Tire were prompt and professional in getting us a replacement truck. I have worked with them for years and they have always provided excellent service. Thank you so much for coming to the rescue during a very limited window of time to move with limited hands to help. Thank you to Jim Jr. for coming through to help even after hours! We appreciate you!
LYDIA S.They over charged me
LAVONIA W.Nice
WINDD T.I would recommend Federico's of course . You see Your company has a motive pick up called Mobile check out. Now this is an industry standard in a lot of industries and I will say 99% of them now. With the online craze that has emerged in the early nineties and grown rapidly. When I see this I see companies saying to me,,,,, Do my job do my job for me you can do this yourself do my job. I don't work for your company you do. The app was totally unsuccessful over over and over and over and over and over and over , I think there were 5 or 6 customers associates before they call the owner of Federico's and he came and checked me in 3 minutes. I spoke with a representative of your Company. She put in for a full refund for me.. I thought I had received it but all of a sudden at Oliver Sutton Federico's put in for $77 if it's just them that's OK because he went out of his way. Your company goes out of its wayThey have me do all the work and also to delay my move 4 hours where where I lost the crew that II add that would move my furniture I'm disabled I was unable to do it myself although I tried hard with an 18 year old man. Just imagine just imagine the press you would get if you brought back the service criteria of the 1960s Good luck if I can help it I will never use your company again. It ruined my move entertained entertained and installed out multiple multiple itinerary very ancient Venus in me beyond compare it will save you and I will ever be .
Scott M.Rental trailer number was changed at location. I was given a trailer with two bald tires and had to call road service before leaving my residence.
Virgil H.Our truck was being retired and was on it's last trip. We should have gotten a discount on this truck, ride was extremely rough and hard for the truck to go up a small grade. some of our items were broken even though we wrapped and secured the extremely well. The key got stuck in the drivers door for twenty minutes and we finally forced it out. The truck had no horn so that was a safety factor. Really the truck should have been retired a while ago. Again if you would have offered a discount, and I know what I know now, I wouldn't have rented it.
JONATHAN P.Smooth rental and return
Austin C.The truck when I picked it up had empty boxes in the back and something that looked like blood on the walls. When driving the truck it sounded like the engine was going to have a rod thrown through the engine block. I didn't complain about this because the truck was enough to get the job done but I wouldn't was something to happen during someone else's move. The staff at this location were helpful and professional.
Clifford M.Please call me 216 287 2997
derek D.The truck we had to rent was a lot larger then what we wanted ort needed but we took it anyways because the other option was to rent one about 20 mile away from this location. The truck was old, rusty and chugged up the hills, but did the job. Considering we only drove 13 miles round trip and I got charged an additional 23 bucks was a bit ridiculous, We did not stop for gas as we thought we would only be charged for a gallon and the truck was so high we were not sure we could clear the gas stations awnings.
ANN Z.We have rented from haul before and it's always been a good experience. This time we were given an old beat up truck and the interior smelled badly of old cigarettes.
Matthew B.Chris ( i believe that was his name) was awesome and super easy to work with!
Justin S.I like dealing with the Federico team. Interior of the van was muddy from a previous renter, but was otherwise in good condition.
Scott M.Rented 12 moving pads, only had 10 in truck and 1 of them was wet. Could only use 9 pads for my move.
Robert N.I really don't like the having to take pictures, etc. to turn the truck in. I was very satisfied with the service I received.
Tammy C.I rented a car hauler for a full day to move a car and small atv. Because the ramps on the car hauler are spaced too fat apart I used a utility trailer first for 2 hours and then switched over to the car hauler . I was basically charged for the full day for both trailers which I dont think is fair or good business
john B.Brand new customer waiting area. Very easy transaction. I would highly recommend this uhaul dealer
Allen P.Fast friendly and courteous
CHRISTINE K.Make sure equipment is properly Maintained wire harness for the tow dolly was damaged...
Ronald S.