Customer Reviews for Federal Way Heated Self Storage
(U-Haul Neighborhood Dealer)

154 reviews

35205 Pacific Hwy S   Federal Way, WA 98003

(253) 214-7575

Office Hours

  • Mon-Sat: 10 am–5 pm
  • Sun: 10 am–4 pm

Services at this Location:

Contact Us

(253) 214-7575

35205 Pacific Hwy S
Federal Way, WA 98003

Services at this Location:

Office Hours

  • Mon-Sat: 10 am–5 pm
  • Sun: 10 am–4 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

DeAndra Akins 
Rating:
5.0

Great service, quick and friendly.

Kirsten Nelson 
Rating:
2.0

Lady at the counter sucked, she couldn’t figure out how to get me checked in which cut into my service time. When I returned said vehicle after hours I followed the instruction's. The next morning I got a call from the same person who I had spoke to in person, she said she red listed me because I hadn’t returned the U-Haul. Called her back and she laughed and said it was a mistake. Super unprofessional the U-Haul was parked right where she instructed.

Shylee Franklin-Wright 
Rating:
5.0

The office person during pickup and dropping were excellent.

Jonelle Brothers 
Rating:
5.0

Customer did not leave a comment.

Jimmy Patu 
Rating:
5.0

Excellent

JAMES SALISBURY 
Rating:
4.0

Customer did not leave a comment.

Marcus Junior 
Rating:
4.0

Truck had empty tank, suspension that fuel system is leaking.

Alfred Klein 
Rating:
5.0

The truck I rented today wasn’t swept out and there were roaches in the back of the truck.

Dewayne Cloud 
Rating:
1.0

I took the van with quarter tank and returned it with quarter tank. I realized later that I was charged over 50$ for 4 gallons because they marked the tank as 1/8!

Omar Mohsin 
Rating:
2.0

Clean the cabin for once

Tommy Duong 
Rating:
5.0

Staff was friendly and helpful

linda leilani 
Rating:
5.0

Customer did not leave a comment.

Lea Wonser 
Rating:
4.0

I had to clean the box,not cool.

Anibal Gomez 
Rating:
5.0

Friendly and helpful customer service agent. Nice change from other locations.

Louis Peterson 
Rating:
5.0

Customer did not leave a comment.

Lucas Peralta 
Rating:
5.0

Quick and easy!

Donald Borst 
Rating:
5.0

The self check-in process is too convoluted. Then to add a "chat" at the end seems unnecessary. The check-in system is slow and very much an overkill.

Glenn McWilson 
Rating:
5.0

Malfunctioned Fuel dials and Refueling contracts should be revised. Its a loss fir any consumer who returns it over filled!

Raymond Kibet 
Rating:
4.0

Customer did not leave a comment.

Jesse Lestat 
Rating:
5.0

Customer did not leave a comment.

Alex Crossett 
Rating:
5.0

Customer did not leave a comment.

Tehra Luhtala 
Rating:
3.0

I asked the employee for a printed receipt and I was told that the receipt could not be printed and that a email receipt would be sent instead. Seems weird that a storage unit facility does not have a printer??

Richard Saunders 
Rating:
4.0

Customer did not leave a comment.

John Smigin 
Rating:
5.0

Easy with making the reservation over the phone. The process of picking up and dropping off was seamless. Thank you for making it so easy.

WES LANE 
Rating:
4.0

The passenger side door was a little off, even though it would be slammed shut it would still read that it was open. Also even though the seatbelts were on the light would pop up saying they weren’t. Overall a great experience just those two things that were confusing.

Lindsey Neiswender 
Rating:
3.0

If 24 hour drop off is not available, then there needs to be a notice. A single piece of paper is not sufficient enough.

Betsy Camal 
Rating:
3.0

Customer did not leave a comment.

KEN PFAU 
Rating:
1.0

Staff was in the store when we arrived to pick up our vehicle. However he had a sign on the door indicating he would be gone for an hour. We waited in the parking lot and then watched him change the sign and take another 10 minutes. Once we got in, he was in no hurry to assist, We will NEVER RENT here again and we let our 400 guests who were waiting on the arrival of the equipment how much they location sucked!

VALLERY FRINK 
Rating:
5.0

Nothing. The guy at the counter when I picked up the truck was very friendly and professional 👍🏽

Anitra Daniels 
Rating:
4.0

Customer did not leave a comment.

Robert Berg 
Rating:
4.0

Customer did not leave a comment.

kate mcwiggins 
Rating:
1.0

Absolutely terrible. Made rental over the phone and got confirmation. Showed up, they didn't have reservation sent us to another loc. They couldn't help us either sent to a 3rd loc. They had a truck there but wasn't the size we needed. Sent us to the 1st loc. We were at that told us we didn't have reservations there. And they gave us a smaller rental. Told us it would be fixed and credited. I'm still trying to figure out why my card got charged 85 dollars for a 3 hr rental and keep getting the run around still. Straight trash !

Brenda Cruz 
Rating:
5.0

Nothing

Sherry Myers 
Rating:
5.0

Customer did not leave a comment.

Bradford Bill 
Rating:
1.0

Customer did not leave a comment.

Brady OKeefe 
Rating:
5.0

Customer did not leave a comment.

Steven Harrington 
Rating:
5.0

Customer did not leave a comment.

Andy Blizard 
Rating:
5.0

The person at the front desk provided great customer service

Prashanna Gautam 
Rating:
3.0

Pick up and drop off nobody was in store had to wait 15 minutes to get my uhaul and when I dropped off nobody came to be door I waited 10 minutes before I just buy keys in drop and the back of the truck leaked so my bed and couches were wet horrible

Jameika Bell 
Rating:
5.0

The gentleman that was there this morning to the fabulous job. He was courteous he smiled and he made us felt welcome. 100% definitely use them again.

James Hyde 
Rating:
4.0

The gentleman who helped me out was very cordial, even while handling three things at once for other customers.

DOUGLAS HAINES 
Rating:
1.0

We were charged for 2 days, but only had it one. We were charged for 99 miles, but only drove it for about 15 miles. I believe what happened is that they didn’t take the van out of our name, and gave it out to someone for a second day in our name. I have opened a dispute because we were charged almost $200. I will not be back to this location.

WILLIS BURNS 
Rating:
5.0

Customer did not leave a comment.

MICHEL BEIJERBERGENVANHENEG 
Rating:
5.0

The van was “clean”, but it was soaking wet inside. It took me the course of a full day of running the heat and wiping down the interior to remove all of the water. It appears as if it had been “hosed out”. Otherwise the people at the location were very nice to deal with.

NICHOLAS ROBERT SUTTON 
Rating:
3.0

This place is much slower at processing Rental than I had in the past Maybe newer employee not familiar with process. A uhaul owned location is within a block of this site. They are faster there at processing rental.

DAVID EDVALDS 
Rating:
5.0

The guy working both days that I went in was really nice and helpful

Tyson Ellis 
Rating:
4.0

Customer did not leave a comment.

ANNE FLAHERTY 
Rating:
5.0

The guy that helped us was so nice and helpful. Moving is so stressful so we appreciated all his help.

Melissa Olson 
Rating:
5.0

Customer did not leave a comment.

DIANA MIRANDA 
Rating:
2.0

my reservation was all over the place. they have swiss miss

Matthew Hannon 
Rating:
4.0

Customer did not leave a comment.

ANTHONY JOSEPH CROYLE 
Rating:
5.0

Customer did not leave a comment.

MICHAEL STAUDINGER 
Rating:
4.0

Be more specific about where uhaul returns go. The sign points to multiple lots.

Savannah Jones 
Rating:
5.0

Customer did not leave a comment.

Nancy Costlow 
Rating:
5.0

Customer did not leave a comment.

Mike kirshenbaum 
Rating:
3.0

Customer did not leave a comment.

Michele Hitchye 
Rating:
5.0

Great customer service!

PAMELA MORRIS 
Rating:
5.0

Customer did not leave a comment.

Chasen Hughes 
Rating:
3.0

The website moved my reservation to this pick up location. I put in the address for Enchanted Parkway but that is not where I had to go to pick up my van. The van was dirty in the cargo area, it could have been swept out. When I came to return the van I had to wait for someone to come back to the office. The guy was nice but this experience was not good. I was told that my company 7-Eleven could get a discount but the guy said that doesn't apply to him.

Lori Kinder 
Rating:
5.0

Both employees were very nice and helpful.

Anne Mulholland 
Rating:
3.0

We dropped off after hours, so these questions are not applicable. We inly saw the parking lot, and didn’t see any personnel.

Ben Yokoyama 
Rating:
5.0

N/A

ANTOINE R BOLAMBA 
Rating:
5.0

Kenda's attention to detail was the best customer service experiece.

LaMont Williams 
Rating:
5.0

Customer did not leave a comment.

Katherine Talcott 
Rating:
5.0

Staff is friendly and very helpful... Mahalo 🤙🏼 looking forward to renting soon from you again 😀

TANYA AH QUIN 
Rating:
5.0

Turn in was quick and easy! The process was painless and service was friendly:)

Sarah Abruzzini 
Rating:
5.0

Customer did not leave a comment.

Elena Hlavaty-Laposa 
Rating:
3.0

Made things way more stressful than it needed to be. Not organized at corporate.

Paulette Marshall 
Rating:
5.0

Customer service was Great

Jackie Leon 
Rating:
4.0

I can't read my receipt. It is so tiny. I need to be able to read it.

Rebekah Bell 
Rating:
5.0

Convenience, friendly service

Barry Muna 
Rating:
5.0

Technical support was great, helped me to get the truck with some difficulties on the website, such as location settings, compartment 4, instructions were not quick to respond to

Barry Muna 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE GOMEZ 
Rating:
5.0

Customer did not leave a comment.

Kenneth St John 
Rating:
3.0

The online check out app was broken, and would not let me check out the truck. This was super irritating.

Michael McKeirnan 
Rating:
5.0

NICO WAS AMAZING!!! SUPER FRIENDLY!! Thank you Nico!!! You’re awesome!

Tatyanna Wilson 
Rating:
3.0

Customer did not leave a comment.

PATRICK BELL 
Rating:
3.0

Customer did not leave a comment.

Eduardo Quintanilla 
Rating:
5.0

Customer did not leave a comment.

kanan balampourian 
Rating:
5.0

Great u haul. Great people at the pickup

Connor Muirhead 
Rating:
1.0

If I order a furniture dolly online, I expect the location to have it. This store didn't and it completely screwed me and I had to rent a dolly at a different location

SIMON WILLIS 
Rating:
5.0

Both customer service reps, for both days, were so nice, and helpful. It showed they really liked what they do, and we're happy, a rarity these days. They greeted me kindly when I came in and we're very helpful. The first day we even exchanged doggy pictures. They were absolutely a pleasure to work with.

Rachell Brown 
Rating:
4.0

Customer did not leave a comment.

Brenda Lamb 
Rating:
3.0

The person who helped us was very nice and professional. We did have an issue in that UHaul let us set up an 8:30 24/7 pick up online but then we had to pick up in person and the place didn't open till 9:30. Also, at the enchanted parkway location it said I received the call and text to schedule but I showed my phone to the guy there as neither was in my call or text history. He double checked and my phone number was correct. Would be a good error to fix.

Marisa Kendo 
Rating:
4.0

When I made reservations online the quote was $119. When I went to pick up my truck the system said it was $129. They did not seem a way to reconcile that difference.

Sterling Shown 
Rating:
4.0

Ryan Brand displayed very friendly and effienct customer service. Thank you

SYMPHORIEN A AROQUIAME 
Rating:
5.0

Customer did not leave a comment.

Awaka Tagaya 
Rating:
5.0

Customer did not leave a comment.

sam wah 
Rating:
1.0

The person behind the counter tried to blame me for some kind of property damage with no proof. They demanded my insurance information and argued with me. I will never use this location ever again.

Larry Brent 
Rating:
1.0

Pick up the truck at 2:45pm yesterday. And today dropped it off at 2:50-2:55pm . Basically late 10-15 minutes???? And I was charged extra $60??? Such a ripped off! Unacceptable. Money hungry

Ronald Nelwan 
Rating:
5.0

Customer did not leave a comment.

Gari Schmidt 
Rating:
5.0

Kenda was fantastic!!! She waited to go on break because she knew we were coming. She was helpful, welcoming and I'm pretty sure a warm smile under her mask when we arrived. Thank you Kenda for making it easy.

CHARLOTTE MILLER 
Rating:
5.0

Customer did not leave a comment.

Eric Perales 
Rating:
1.0

Very rude and talked down about uhaul.

Aaliyah Childress 
Rating:
5.0

Customer did not leave a comment.

KATHRYN FARBER 
Rating:
5.0

I had to pay more then i had to the location is i haul moving & storage of federal way 35205 enchanted parkway south. I paid more then i had to

MANUR HASSAN 
Rating:
4.0

Customer did not leave a comment.

Alan Luke 
Rating:
4.0

Follow very good the rules

efrain ramies 
Rating:
5.0

Customer did not leave a comment.

Tandy Disque 
No reviews have been submitted for this location.

Additional Services at this Location

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