Customer Reviews for Federal Way Heated Self Storage
(U-Haul Neighborhood Dealer)

159 reviews

35205 Pacific Hwy S   Federal Way, WA 98003

(253) 214-7575

Office Hours

  • Mon-Sat: 10 am–5 pm
  • Sun: 10 am–4 pm

Services at this Location:

Contact Us

(253) 214-7575

35205 Pacific Hwy S
Federal Way, WA 98003

Services at this Location:

Office Hours

  • Mon-Sat: 10 am–5 pm
  • Sun: 10 am–4 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Make sure the trucks are clean and that the next user doesn't have to clean it out while they are loading

Trevon P 
Rating:
3.0

fast and speedy return

Riane T 
Rating:
4.0

Overalls everything went well!

Emily M 
Rating:
5.0

Customer did not leave a comment.

SORY F 
Rating:
5.0

Easy rental process. Great customer service.

Michelle H 
Rating:
5.0

Customer did not leave a comment.

DeAndra A 
Rating:
5.0

Great service, quick and friendly.

Kirsten N 
Rating:
2.0

Lady at the counter sucked, she couldn’t figure out how to get me checked in which cut into my service time. When I returned said vehicle after hours I followed the instruction's. The next morning I got a call from the same person who I had spoke to in person, she said she red listed me because I hadn’t returned the U-Haul. Called her back and she laughed and said it was a mistake. Super unprofessional the U-Haul was parked right where she instructed.

Shylee F 
Rating:
5.0

The office person during pickup and dropping were excellent.

Jonelle B 
Rating:
5.0

Customer did not leave a comment.

Jimmy P 
Rating:
5.0

Excellent

JAMES S 
Rating:
4.0

Customer did not leave a comment.

Marcus J 
Rating:
4.0

Truck had empty tank, suspension that fuel system is leaking.

Alfred K 
Rating:
5.0

The truck I rented today wasn’t swept out and there were roaches in the back of the truck.

Dewayne C 
Rating:
1.0

I took the van with quarter tank and returned it with quarter tank. I realized later that I was charged over 50$ for 4 gallons because they marked the tank as 1/8!

Omar M 
Rating:
2.0

Clean the cabin for once

Tommy D 
Rating:
5.0

Staff was friendly and helpful

linda l 
Rating:
5.0

Customer did not leave a comment.

Lea W 
Rating:
4.0

I had to clean the box,not cool.

Anibal G 
Rating:
5.0

Friendly and helpful customer service agent. Nice change from other locations.

Louis P 
Rating:
5.0

Customer did not leave a comment.

Lucas P 
Rating:
5.0

Quick and easy!

Donald B 
Rating:
5.0

The self check-in process is too convoluted. Then to add a "chat" at the end seems unnecessary. The check-in system is slow and very much an overkill.

Glenn M 
Rating:
5.0

Malfunctioned Fuel dials and Refueling contracts should be revised. Its a loss fir any consumer who returns it over filled!

Raymond K 
Rating:
4.0

Customer did not leave a comment.

Jesse L 
Rating:
5.0

Customer did not leave a comment.

Alex C 
Rating:
5.0

Customer did not leave a comment.

Tehra L 
Rating:
3.0

I asked the employee for a printed receipt and I was told that the receipt could not be printed and that a email receipt would be sent instead. Seems weird that a storage unit facility does not have a printer??

Richard S 
Rating:
4.0

Customer did not leave a comment.

John S 
Rating:
5.0

Easy with making the reservation over the phone. The process of picking up and dropping off was seamless. Thank you for making it so easy.

WES L 
Rating:
4.0

The passenger side door was a little off, even though it would be slammed shut it would still read that it was open. Also even though the seatbelts were on the light would pop up saying they weren’t. Overall a great experience just those two things that were confusing.

Lindsey N 
Rating:
3.0

If 24 hour drop off is not available, then there needs to be a notice. A single piece of paper is not sufficient enough.

Betsy C 
Rating:
3.0

Customer did not leave a comment.

KEN P 
Rating:
1.0

Staff was in the store when we arrived to pick up our vehicle. However he had a sign on the door indicating he would be gone for an hour. We waited in the parking lot and then watched him change the sign and take another 10 minutes. Once we got in, he was in no hurry to assist, We will NEVER RENT here again and we let our 400 guests who were waiting on the arrival of the equipment how much they location sucked!

VALLERY F 
Rating:
5.0

Nothing. The guy at the counter when I picked up the truck was very friendly and professional 👍🏽

Anitra D 
Rating:
4.0

Customer did not leave a comment.

Robert B 
Rating:
4.0

Customer did not leave a comment.

kate m 
Rating:
1.0

Absolutely terrible. Made rental over the phone and got confirmation. Showed up, they didn't have reservation sent us to another loc. They couldn't help us either sent to a 3rd loc. They had a truck there but wasn't the size we needed. Sent us to the 1st loc. We were at that told us we didn't have reservations there. And they gave us a smaller rental. Told us it would be fixed and credited. I'm still trying to figure out why my card got charged 85 dollars for a 3 hr rental and keep getting the run around still. Straight trash !

Brenda C 
Rating:
5.0

Nothing

Sherry M 
Rating:
5.0

Customer did not leave a comment.

Bradford B 
Rating:
1.0

Customer did not leave a comment.

Brady O 
Rating:
5.0

Customer did not leave a comment.

Steven H 
Rating:
5.0

Customer did not leave a comment.

Andy B 
Rating:
5.0

The person at the front desk provided great customer service

Prashanna G 
Rating:
3.0

Pick up and drop off nobody was in store had to wait 15 minutes to get my uhaul and when I dropped off nobody came to be door I waited 10 minutes before I just buy keys in drop and the back of the truck leaked so my bed and couches were wet horrible

Jameika B 
Rating:
5.0

The gentleman that was there this morning to the fabulous job. He was courteous he smiled and he made us felt welcome. 100% definitely use them again.

James H 
Rating:
4.0

The gentleman who helped me out was very cordial, even while handling three things at once for other customers.

DOUGLAS H 
Rating:
1.0

We were charged for 2 days, but only had it one. We were charged for 99 miles, but only drove it for about 15 miles. I believe what happened is that they didn’t take the van out of our name, and gave it out to someone for a second day in our name. I have opened a dispute because we were charged almost $200. I will not be back to this location.

WILLIS B 
Rating:
5.0

Customer did not leave a comment.

MICHEL B 
Rating:
5.0

The van was “clean”, but it was soaking wet inside. It took me the course of a full day of running the heat and wiping down the interior to remove all of the water. It appears as if it had been “hosed out”. Otherwise the people at the location were very nice to deal with.

NICHOLAS R 
Rating:
3.0

This place is much slower at processing Rental than I had in the past Maybe newer employee not familiar with process. A uhaul owned location is within a block of this site. They are faster there at processing rental.

DAVID E 
Rating:
5.0

The guy working both days that I went in was really nice and helpful

Tyson E 
Rating:
4.0

Customer did not leave a comment.

ANNE F 
Rating:
5.0

The guy that helped us was so nice and helpful. Moving is so stressful so we appreciated all his help.

Melissa O 
Rating:
5.0

Customer did not leave a comment.

DIANA M 
Rating:
2.0

my reservation was all over the place. they have swiss miss

Matthew H 
Rating:
4.0

Customer did not leave a comment.

ANTHONY J 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S 
Rating:
4.0

Be more specific about where uhaul returns go. The sign points to multiple lots.

Savannah J 
Rating:
5.0

Customer did not leave a comment.

Nancy C 
Rating:
5.0

Customer did not leave a comment.

Mike k 
Rating:
3.0

Customer did not leave a comment.

Michele H 
Rating:
5.0

Great customer service!

PAMELA M 
Rating:
5.0

Customer did not leave a comment.

Chasen H 
Rating:
3.0

The website moved my reservation to this pick up location. I put in the address for Enchanted Parkway but that is not where I had to go to pick up my van. The van was dirty in the cargo area, it could have been swept out. When I came to return the van I had to wait for someone to come back to the office. The guy was nice but this experience was not good. I was told that my company 7-Eleven could get a discount but the guy said that doesn't apply to him.

Lori K 
Rating:
5.0

Both employees were very nice and helpful.

Anne M 
Rating:
3.0

We dropped off after hours, so these questions are not applicable. We inly saw the parking lot, and didn’t see any personnel.

Ben Y 
Rating:
5.0

N/A

ANTOINE R 
Rating:
5.0

Kenda's attention to detail was the best customer service experiece.

LaMont W 
Rating:
5.0

Customer did not leave a comment.

Katherine T 
Rating:
5.0

Staff is friendly and very helpful... Mahalo 🤙🏼 looking forward to renting soon from you again 😀

TANYA A 
Rating:
5.0

Turn in was quick and easy! The process was painless and service was friendly:)

Sarah A 
Rating:
5.0

Customer did not leave a comment.

Elena H 
Rating:
3.0

Made things way more stressful than it needed to be. Not organized at corporate.

Paulette M 
Rating:
5.0

Customer service was Great

Jackie L 
Rating:
4.0

I can't read my receipt. It is so tiny. I need to be able to read it.

Rebekah B 
Rating:
5.0

Convenience, friendly service

Barry M 
Rating:
5.0

Technical support was great, helped me to get the truck with some difficulties on the website, such as location settings, compartment 4, instructions were not quick to respond to

Barry M 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE G 
Rating:
5.0

Customer did not leave a comment.

Kenneth S 
Rating:
3.0

The online check out app was broken, and would not let me check out the truck. This was super irritating.

Michael M 
Rating:
5.0

NICO WAS AMAZING!!! SUPER FRIENDLY!! Thank you Nico!!! You’re awesome!

Tatyanna W 
Rating:
3.0

Customer did not leave a comment.

PATRICK B 
Rating:
3.0

Customer did not leave a comment.

Eduardo Q 
Rating:
5.0

Customer did not leave a comment.

kanan b 
Rating:
5.0

Great u haul. Great people at the pickup

Connor M 
Rating:
1.0

If I order a furniture dolly online, I expect the location to have it. This store didn't and it completely screwed me and I had to rent a dolly at a different location

SIMON W 
Rating:
5.0

Both customer service reps, for both days, were so nice, and helpful. It showed they really liked what they do, and we're happy, a rarity these days. They greeted me kindly when I came in and we're very helpful. The first day we even exchanged doggy pictures. They were absolutely a pleasure to work with.

Rachell B 
Rating:
4.0

Customer did not leave a comment.

Brenda L 
Rating:
3.0

The person who helped us was very nice and professional. We did have an issue in that UHaul let us set up an 8:30 24/7 pick up online but then we had to pick up in person and the place didn't open till 9:30. Also, at the enchanted parkway location it said I received the call and text to schedule but I showed my phone to the guy there as neither was in my call or text history. He double checked and my phone number was correct. Would be a good error to fix.

Marisa K 
Rating:
4.0

When I made reservations online the quote was $119. When I went to pick up my truck the system said it was $129. They did not seem a way to reconcile that difference.

Sterling S 
Rating:
4.0

Ryan Brand displayed very friendly and effienct customer service. Thank you

SYMPHORIEN A 
Rating:
5.0

Customer did not leave a comment.

Awaka T 
Rating:
5.0

Customer did not leave a comment.

sam w 
Rating:
1.0

The person behind the counter tried to blame me for some kind of property damage with no proof. They demanded my insurance information and argued with me. I will never use this location ever again.

Larry B 
Rating:
1.0

Pick up the truck at 2:45pm yesterday. And today dropped it off at 2:50-2:55pm . Basically late 10-15 minutes???? And I was charged extra $60??? Such a ripped off! Unacceptable. Money hungry

Ronald N 
Rating:
5.0

Customer did not leave a comment.

Gari S 
Rating:
5.0

Kenda was fantastic!!! She waited to go on break because she knew we were coming. She was helpful, welcoming and I'm pretty sure a warm smile under her mask when we arrived. Thank you Kenda for making it easy.

CHARLOTTE M 
Rating:
5.0

Customer did not leave a comment.

Eric P 
Rating:
1.0

Very rude and talked down about uhaul.

Aaliyah C 
No reviews have been submitted for this location.

Additional Services at this Location

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