Customer Reviews for Federal Highway Self Storage
(U-Haul Neighborhood Dealer)

1,156 reviews

415 S Federal Hwy   Deerfield Beach, FL 33441
(2 Blks S Hillsboro Blvd)

(954) 596-2759

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 9 am–2 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(954) 596-2759

415 S Federal Hwy
Deerfield Beach, FL 33441
(2 Blks S Hillsboro Blvd)

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 9 am–2 pm
Special Operating Hours
  • 3/31/2024: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

JOHNNY ARNOLD 
Rating:
5.0

Customer did not leave a comment.

Terry Evangeliou 
Rating:
5.0

Customer did not leave a comment.

Jorge Jimenez 
Rating:
5.0

UHaul representative was friendly, knowledgeable, assistive and kind!! SUGGESTIONS: Please use a disinfectant wipe to clean the steering wheel--my hands kept getting 'stuck' on it Please use a disinfectant wipe to clean the seats

Lowell Van Vechten 
Rating:
4.0

The rep was very helpful and friendly

Duane Walker 
Rating:
5.0

Could be cleaner.

Adeline Andreano 
Rating:
5.0

Customer did not leave a comment.

Frank Giordano 
Rating:
5.0

Customer did not leave a comment.

Richard Maffia 
Rating:
4.0

Arrived at 8am business was closed. Didn't realize I could access the vehicle via the website. Nobody explained that before hand. Took a extra 25 minutes. Once I got into the truck it was almost empty. That took another 15 minutes out of my way to add gas. That sucked.

Keith Schiller 
Rating:
5.0

What you can do is simple. Give Ethan a raise. He is flat out exceptional. I run a business for 26 years locally. To have someone on your team as talented as him is a blessing.

gregory burton 
Rating:
5.0

Customer did not leave a comment.

Aracelis Maldonado 
Rating:
5.0

Just a great experience, from start to finish.

James Palmer 
Rating:
5.0

Customer did not leave a comment.

Natasha Johnson 
Rating:
5.0

Ethan is awasome. Excellent customer service

Maria Jimenez 
Rating:
5.0

Positive experience

barbara margolies 
Rating:
5.0

Customer did not leave a comment.

diana ruiz 
Rating:
5.0

Customer did not leave a comment.

Veronica Silva 
Rating:
5.0

Customer did not leave a comment.

Robert Buffa 
Rating:
5.0

The staff here was very accommodating to my needs. Very smooth transaction.

Phillip Salzgeber 
Rating:
5.0

Customer did not leave a comment.

Aubry Sylvain 
Rating:
4.0

Customer did not leave a comment.

Egla Selfo 
Rating:
5.0

The gentleman I worked with was excellent. He was completely accommodating, thoughtful, and really enjoyable to work with, and really appreciate him and how he took care of my needs.

Andrew Cohen 
Rating:
5.0

fast, easy rental. truck in good condition. price fair.

Glen Aliberti 
Rating:
1.0

U-Haul completely botched my reservation that was supposed to be a one way from Coral Springs FL to my new apartment in Miramar FL with a drop off in nearby Pembroke Pines FL. Upon my arrival to my location to pick up the truck I was told they did not have my truck and a location was not assigned to me. After calling U-Haul to find a new truck the only option was 30 minutes further north and a rental in which I had to bring back. Instead on a 30 mile trip I got charged with an 82 mile trip at $1.19 per mile, additional fuel on both my personal vehicle and the truck. I made my reservation 1 week prior and U-Haul did not reach out to me prior to advise that there was an issue with my reservation. Since the company botched my reservation so badly I want to be reimbursed the cost of fuel on both the truck and my personal vehicle (at the same gas rate U-haul charges clients) and all mileage waived. The only thing I am willing to pay is the daily rental fee for using the service. Please open a customer action file immediately.

George Noukas 
Rating:
5.0

Customer did not leave a comment.

Rich Jacobson 
Rating:
3.0

I rented the Uhaul on a Friday afternoon 11/3 and the young lady was very polite and efficient. Early Saturday morning at 6 a.m., I headed to the storage unit I rent. Unfortunately, the interior windows of the rental vehicle have never been cleaned in months making it difficult to see, but I managed. I forgot the whole dirty thing until I turned the vehicle back to the Deerfield Beach, FL store Saturday afternoon. I brought the dirty windows to the male attendant working the desk. His statement to me was interesting: "Sorry buddy, Uhaul doesn't provide any cleaning supplies to us to clean the interior.... I indicated soap and water would do the trick, his response was "Most of our customers are not as clean as yourself obviously". What type of stupid answer is this??? I think Penske Leasing, here I come. Regards, Terry Smith 954-540-3666 Contract #20363936

TERRENCE SMITH 
Rating:
5.0

Customer did not leave a comment.

Cluett Wallace 
Rating:
4.0

Customer did not leave a comment.

John Martin 
Rating:
5.0

The representative was very nice and enthusiastic. I really enjoyed dealing with him

Dion Baker 
Rating:
5.0

welcoming staff excellent product Mike From Canada!

Michel Labrecque 
Rating:
5.0

Ethan was such a pleasure to work with. He is very personable & friendly! I would use this location again.

MARIA PADMOS 
Rating:
4.0

It was getting wet between the driver's seat and the truck's windshield. If a future customer uses this truck in the rain they could have problem.

David Costa 
Rating:
5.0

Customer did not leave a comment.

ALICIA BIGGINS 
Rating:
5.0

Ethan at the front desk was professional and friendly. He answered every question with patience, he even offered refreshments to take with us. The truck was clean and worked exactly as I hoped.

Heather Danan 
Rating:
5.0

Customer did not leave a comment.

Aja Markowicz 
Rating:
5.0

Excellent service from a respectful, knowledgeable staff.

Dean simpson 
Rating:
5.0

Customer did not leave a comment.

Reinhard Brandner 
Rating:
5.0

Ethan was awesome.

tomy brothers 
Rating:
5.0

Everything is perfect they are very good for me

Marie Colin 
Rating:
5.0

The person checking me in and out was great to deal with. I will go here again for future needs. Thanks.

Anthony Chvala 
Rating:
5.0

Customer did not leave a comment.

Adriana Forgione 
Rating:
5.0

Everything was perfect. Thank you!

dean kerner 
Rating:
5.0

Customer did not leave a comment.

Marc Joseph Nardo 
Rating:
5.0

Customer did not leave a comment.

Fernando Romanello 
Rating:
5.0

It's already excellent.

MELISSA BRUM 
Rating:
5.0

Customer did not leave a comment.

Kristy Castillo 
Rating:
5.0

The customer service rep Haley was friendly, professional and knowledgable. I was totally satisfied with my U-Haul experience.

Tom Burns 
Rating:
5.0

Exceptional customer service, very clean, very great take care. Of Ethan, and the girl from St agusstine. Florida. These days people don't want to work, and they are a wonderful team. Thank you for all. Tino Egusquiza

Florentino Egusquiza 
Rating:
5.0

Staff was extremely friendly and answered all my questions.

Bjorn James 
Rating:
5.0

Customer did not leave a comment.

Rebekah Fitzgibbon 
Rating:
5.0

Your staff member, Ethan, was wonderful!

John Brown 
Rating:
5.0

Customer did not leave a comment.

Gheorghe Romega 
Rating:
5.0

Customer did not leave a comment.

leonardo sosa 
Rating:
5.0

Customer did not leave a comment.

susen hoghes 
Rating:
5.0

Seem like you guys covered it all. Great job

MARTIN POSEY 
Rating:
5.0

The customer service went above and beyond. I could not be happier. Holly

Dean simpson 
Rating:
5.0

Nothing to improve! Our keys were waiting for us when we arrived, and we had a very pleasant transaction with the employee in the store. The store is extremely clean and organized. Our vehicle was in great shape and returning was equally easy. Great experience!

Jennifer Burns 
Rating:
1.0

Front Blinkers Don't work, I even had an situation with someone on the road due to this which was very terrifying for me who is barely 100lbs. I also went to your Cocoanut Creek location roughly a month or so ago and they were not able to provide me with a van or an moving truck that I had reserved, I was told that I would be getting a credit towards my account for my next visit. When I got to your location in Deerfield, I told the front desk assistant and her response was that she couldn't look it up and there was nothing she could do about it, I would have to call or email U-Haul personally. I would like my credit refunded back to my card. and Id like to make a formal complaint about that worker as well, she was very unprofessional and disrespect to my partner who was very calm and trying to explain to her the situation since he saw it as we were driving. She honestly made us feel like she would have been doing something better with her day than help us for 2 minutes. Very stand offish, Very "ugh, i have to do that i guess" and I do have to say she did wave the fee due to the blinkers not works which is very illegal for me to be driving in the first place.

Ariel Acevedo 
Rating:
5.0

Customer did not leave a comment.

Herbert Jacobs 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Thomas 
Rating:
5.0

Customer did not leave a comment.

Maria Lozzi 
Rating:
5.0

Mtge truck was an absolute didaster.. There was Coke al over the place (dashboard). It started raining and there was a lot of water inside the cabin, on tge drivers side )very distracting). Needed a Doly and there was no dolly behind.

Gael Moran 
Rating:
4.0

Customer did not leave a comment.

Justin Lebo 
Rating:
4.0

Customer did not leave a comment.

Michael Marx 
Rating:
5.0

Great customer service

Frank Giordano 
Rating:
5.0

Customer did not leave a comment.

ANDERSON PEREIRA 
Rating:
5.0

This location was great. Customer service was excellent. The West Sample location in Pompano Beach; however, had poor customer service.

JOSEPH CASTRO 
Rating:
5.0

Customer did not leave a comment.

Isabelita Vallejo 
Rating:
5.0

Customer did not leave a comment.

david cochiolaa 
Rating:
5.0

Customer did not leave a comment.

Joan Loaiza 
Rating:
5.0

Great staff!!! Funny and they do care…

Douglas Wolk 
Rating:
5.0

The person checking me in was very very helpful.

Salvatore Romano 
Rating:
3.0

Customer did not leave a comment.

Jose Fernandez 
Rating:
5.0

The staff was very helpful and accommodating. We would highly recommend this truck rental and storage center.

Mike Buono 
Rating:
5.0

They was great and very good give th a plus I am 73 and move lot this is first time I got great service thank you

janice fischer 
Rating:
4.0

The truck rented was OK, a little dirty on the outside. Otherwise my overall experience was good.

Jerome Holmes 
Rating:
1.0

Staff must prepare things beforehand, when people move, they are already tired and in rush. Should they have our info already? When search my name? He said did you book 10” while we booked 17”, he said will you return tmmr?, when we booked, we already fill up when. We also booked the Dolly, they said it was there, and told me go check, nothing there, they said, oh, take it and tell me to do so? For real? That’s their job, so lazy and no service mind at all. Better find new job. Will never return and never recommend anyone to here.

Suwat Sriyotee 
Rating:
5.0

Nothing

DANIELLA LESPINASSE 
Rating:
5.0

Free candy

Makenric Vil 
Rating:
5.0

Customer did not leave a comment.

saint ambrose 
Rating:
5.0

Customer did not leave a comment.

Marie Marie y colin 
Rating:
5.0

Customer did not leave a comment.

Reina Gomez 
Rating:
1.0

There was a homeless person inside the uhaul when we opened it that made the experience feel unsafe and unclean.

Ross Bezold 
Rating:
5.0

Customer did not leave a comment.

FRANK LUSIGNAN 
Rating:
5.0

Very pleased with everything !!!

DAVID RYVIN 
Rating:
5.0

Customer did not leave a comment.

dennis viteri 
Rating:
5.0

Customer did not leave a comment.

anthony hill 
Rating:
5.0

Nothing to improve, staff was great, equipment was great

Louis Mazzella 
Rating:
5.0

Customer did not leave a comment.

Christopher Grillo 
Rating:
5.0

Hailey was an amazing representative she deserves a raise!

Sebastien Arbiza 
Rating:
5.0

Hailey at this location went above and beyond to help us really turned our rather hectic move in day into a better one.

Sebastien Arbiza 
Rating:
5.0

Customer did not leave a comment.

Valentine Zavgorodnev 
Rating:
5.0

Customer did not leave a comment.

Rafael Baez 
Rating:
5.0

Customer did not leave a comment.

Sara Grossman 
Rating:
5.0

Been using this location for years It has improved significantly since my last rental three years ago. Congratulations to the new management.

Kenneth Keown 
Rating:
5.0

Amazing, fast and friendly service!

Kaitlin Jarek 
Rating:
5.0

Our truck was clean and ready.. John explained everthing and was clear and able to answer our questions. A pleasure dealing with this location.

salvatore cuccia 
Rating:
5.0

Staff was very helpful and personable.

Timothy Wells 
Rating:
5.0

Customer did not leave a comment.

rex harrington 
Rating:
5.0

Better price

Tavis duncan 
No reviews have been submitted for this location.

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