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LEONARDO D
Customer Reviews for Federal Highway Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
UHaul representative was friendly, knowledgeable, assistive and kind!! SUGGESTIONS: Please use a disinfectant wipe to clean the steering wheel--my hands kept getting 'stuck' on it Please use a disinfectant wipe to clean the seats
Lowell VThe rep was very helpful and friendly
Duane WCould be cleaner.
Adeline AArrived at 8am business was closed. Didn't realize I could access the vehicle via the website. Nobody explained that before hand. Took a extra 25 minutes. Once I got into the truck it was almost empty. That took another 15 minutes out of my way to add gas. That sucked.
Keith SWhat you can do is simple. Give Ethan a raise. He is flat out exceptional. I run a business for 26 years locally. To have someone on your team as talented as him is a blessing.
gregory bJust a great experience, from start to finish.
James PEthan is awasome. Excellent customer service
Maria JPositive experience
barbara mThe staff here was very accommodating to my needs. Very smooth transaction.
Phillip SThe gentleman I worked with was excellent. He was completely accommodating, thoughtful, and really enjoyable to work with, and really appreciate him and how he took care of my needs.
Andrew Cfast, easy rental. truck in good condition. price fair.
Glen AU-Haul completely botched my reservation that was supposed to be a one way from Coral Springs FL to my new apartment in Miramar FL with a drop off in nearby Pembroke Pines FL. Upon my arrival to my location to pick up the truck I was told they did not have my truck and a location was not assigned to me. After calling U-Haul to find a new truck the only option was 30 minutes further north and a rental in which I had to bring back. Instead on a 30 mile trip I got charged with an 82 mile trip at $1.19 per mile, additional fuel on both my personal vehicle and the truck. I made my reservation 1 week prior and U-Haul did not reach out to me prior to advise that there was an issue with my reservation. Since the company botched my reservation so badly I want to be reimbursed the cost of fuel on both the truck and my personal vehicle (at the same gas rate U-haul charges clients) and all mileage waived. The only thing I am willing to pay is the daily rental fee for using the service. Please open a customer action file immediately.
George NI rented the Uhaul on a Friday afternoon 11/3 and the young lady was very polite and efficient. Early Saturday morning at 6 a.m., I headed to the storage unit I rent. Unfortunately, the interior windows of the rental vehicle have never been cleaned in months making it difficult to see, but I managed. I forgot the whole dirty thing until I turned the vehicle back to the Deerfield Beach, FL store Saturday afternoon. I brought the dirty windows to the male attendant working the desk. His statement to me was interesting: "Sorry buddy, Uhaul doesn't provide any cleaning supplies to us to clean the interior.... I indicated soap and water would do the trick, his response was "Most of our customers are not as clean as yourself obviously". What type of stupid answer is this??? I think Penske Leasing, here I come. Regards, Terry Smith 954-540-3666 Contract #20363936
TERRENCE SThe representative was very nice and enthusiastic. I really enjoyed dealing with him
Dion Bwelcoming staff excellent product Mike From Canada!
Michel LEthan was such a pleasure to work with. He is very personable & friendly! I would use this location again.
MARIA PIt was getting wet between the driver's seat and the truck's windshield. If a future customer uses this truck in the rain they could have problem.
David CEthan at the front desk was professional and friendly. He answered every question with patience, he even offered refreshments to take with us. The truck was clean and worked exactly as I hoped.
Heather DExcellent service from a respectful, knowledgeable staff.
Dean sEthan was awesome.
tomy bEverything is perfect they are very good for me
Marie CThe person checking me in and out was great to deal with. I will go here again for future needs. Thanks.
Anthony CEverything was perfect. Thank you!
dean kIt's already excellent.
MELISSA BThe customer service rep Haley was friendly, professional and knowledgable. I was totally satisfied with my U-Haul experience.
Tom BExceptional customer service, very clean, very great take care. Of Ethan, and the girl from St agusstine. Florida. These days people don't want to work, and they are a wonderful team. Thank you for all. Tino Egusquiza
Florentino EStaff was extremely friendly and answered all my questions.
Bjorn JYour staff member, Ethan, was wonderful!
John BSeem like you guys covered it all. Great job
MARTIN PThe customer service went above and beyond. I could not be happier. Holly
Dean sNothing to improve! Our keys were waiting for us when we arrived, and we had a very pleasant transaction with the employee in the store. The store is extremely clean and organized. Our vehicle was in great shape and returning was equally easy. Great experience!
Jennifer BFront Blinkers Don't work, I even had an situation with someone on the road due to this which was very terrifying for me who is barely 100lbs. I also went to your Cocoanut Creek location roughly a month or so ago and they were not able to provide me with a van or an moving truck that I had reserved, I was told that I would be getting a credit towards my account for my next visit. When I got to your location in Deerfield, I told the front desk assistant and her response was that she couldn't look it up and there was nothing she could do about it, I would have to call or email U-Haul personally. I would like my credit refunded back to my card. and Id like to make a formal complaint about that worker as well, she was very unprofessional and disrespect to my partner who was very calm and trying to explain to her the situation since he saw it as we were driving. She honestly made us feel like she would have been doing something better with her day than help us for 2 minutes. Very stand offish, Very "ugh, i have to do that i guess" and I do have to say she did wave the fee due to the blinkers not works which is very illegal for me to be driving in the first place.
Ariel AMtge truck was an absolute didaster.. There was Coke al over the place (dashboard). It started raining and there was a lot of water inside the cabin, on tge drivers side )very distracting). Needed a Doly and there was no dolly behind.
Gael MGreat customer service
Frank GThis location was great. Customer service was excellent. The West Sample location in Pompano Beach; however, had poor customer service.
JOSEPH CGreat staff!!! Funny and they do care…
Douglas WThe person checking me in was very very helpful.
Salvatore RThe staff was very helpful and accommodating. We would highly recommend this truck rental and storage center.
Mike BThey was great and very good give th a plus I am 73 and move lot this is first time I got great service thank you
janice fThe truck rented was OK, a little dirty on the outside. Otherwise my overall experience was good.
Jerome HStaff must prepare things beforehand, when people move, they are already tired and in rush. Should they have our info already? When search my name? He said did you book 10” while we booked 17”, he said will you return tmmr?, when we booked, we already fill up when. We also booked the Dolly, they said it was there, and told me go check, nothing there, they said, oh, take it and tell me to do so? For real? That’s their job, so lazy and no service mind at all. Better find new job. Will never return and never recommend anyone to here.
Suwat SNothing
DANIELLA LFree candy
Makenric VThere was a homeless person inside the uhaul when we opened it that made the experience feel unsafe and unclean.
Ross BVery pleased with everything !!!
DAVID RNothing to improve, staff was great, equipment was great
Louis MHailey was an amazing representative she deserves a raise!
Sebastien AHailey at this location went above and beyond to help us really turned our rather hectic move in day into a better one.
Sebastien ABeen using this location for years It has improved significantly since my last rental three years ago. Congratulations to the new management.
Kenneth KAmazing, fast and friendly service!
Kaitlin JOur truck was clean and ready.. John explained everthing and was clear and able to answer our questions. A pleasure dealing with this location.
salvatore cStaff was very helpful and personable.
Timothy W