Customer Reviews for Feamster Auto Parts
(U-Haul Neighborhood Dealer)

166 reviews

2486 Alta Dr   Alderson, WV 24910

(304) 445-2607

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat: 8:30 am–11:30 am
  • Sun: Closed

Services at this Location:

Contact Us

(304) 445-2607

2486 Alta Dr
Alderson, WV 24910

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat: 8:30 am–11:30 am
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

When I had an issue with the ball on my truck they provided me with the 1.5 inch wrench that I needed to swap the ball. Thanks again!

Stewart VanBuren 
Rating:
4.0

Customer did not leave a comment.

Todd Wohler 
Rating:
5.0

Customer did not leave a comment.

Christopher Wright 
Rating:
5.0

Mr. Feamster was very nice and took the time to explain things. I would definitely recommend this UHAUL location. Unfortunately, the movers I hired weren’t as professional.

brent stanford 
Rating:
3.0

Customer did not leave a comment.

brian Allen 
Rating:
5.0

The gentleman at Alderson WV was awesome. Very knowledgeable and friendly!

michael godby 
Rating:
5.0

When using the app to check the vehicle back in I had to restart

TIMOTHY CARROLL 
Rating:
5.0

I'm a frequent user and everything went well. For improvement... Don't make your customers travel 20 extra miles each way to pick up the truck when the same equipment could be seen within 2 miles of the loading point on the same day.

emil fargo 
Rating:
5.0

Great service

edward justice 
Rating:
1.0

No personal, basically empty barn in a remote lot in the middle.of nowhere

Marcus Phillips 
Rating:
5.0

Outstanding customer service and help during the whole process from pick up to drop off. Best U-haul location I have used. Thank you Mr.Feamster

Benjamin Quinn 
Rating:
5.0

Make sure that you can find this place in your website....no one seemed to know about it and when we brought the unit in they didn't know it was coming...they received it but had no idea we were going to drop it off.

Nikki Arcangelia 
Rating:
5.0

Customer did not leave a comment.

Laura Gray 
Rating:
5.0

Customer did not leave a comment.

Kathy Farley 
Rating:
5.0

Customer did not leave a comment.

Mamie Rymer 
Rating:
2.0

Wrong location on google maps, other than that the drop off was fine.

Tyler Scopelliti 
Rating:
5.0

Easy drop off location with good customer service

alec dulee 
Rating:
2.0

No one was on site when I arrived; Did the check out through the app. Not sure how I'm charged an extra day when there was no extra day. When I thought I paid for the days I was using it at the pick up. However, I noticed one was saying "Use for 6 hours" and the dolly was for "48 hours" Which makes no sense.

Benjamin Walden 
Rating:
5.0

Customer did not leave a comment.

Beverly Garretson 
Rating:
3.0

Customer did not leave a comment.

Richard Benton 
Rating:
5.0

Customer did not leave a comment.

Joel yates 
Rating:
3.0

Customer did not leave a comment.

Tyler Grose 
Rating:
3.0

Customer did not leave a comment.

Angela King 
Rating:
4.0

Customer did not leave a comment.

DANICA DINEEN 
Rating:
5.0

Customer did not leave a comment.

Timothy Manning 
Rating:
5.0

Customer did not leave a comment.

vicki Erskine 
Rating:
3.0

App locks up when entering data, could not add new driver license photos

Tom Field 
Rating:
5.0

Customer did not leave a comment.

ED COHEN 
Rating:
5.0

Customer did not leave a comment.

charles leach 
Rating:
5.0

Customer did not leave a comment.

Mike peters 
Rating:
5.0

Customer did not leave a comment.

Sean Brain 
Rating:
2.0

wanted to charge $20 because there was a bottle left in the front floorboard

Joey Deem 
Rating:
5.0

Super easy drop off experience.

Katherine Dailer 
Rating:
5.0

Customer did not leave a comment.

Donald Sutherland 
Rating:
4.0

Customer did not leave a comment.

James Iddings 
Rating:
5.0

Customer did not leave a comment.

William Krafft 
Rating:
5.0

Customer did not leave a comment.

Donald Sutherland 
Rating:
4.0

Customer did not leave a comment.

tim boothe 
Rating:
4.0

This was a just a drop off after hours.

John Gibson 
Rating:
5.0

Great service.

Shane Dietrich 
Rating:
3.0

Customer did not leave a comment.

Chris Kanous 
Rating:
4.0

Customer did not leave a comment.

Sherrie Marks 
Rating:
4.0

Customer did not leave a comment.

Raj Chhabra 
Rating:
5.0

Customer did not leave a comment.

john White 
Rating:
5.0

Customer did not leave a comment.

Robert Dodds 
Rating:
5.0

Customer did not leave a comment.

ARTIE SHIRES 
Rating:
5.0

Steve was very accomidating. Very nice and knowledgeable guy! Thanks Steve!

Jon hall 
Rating:
5.0

Customer did not leave a comment.

Seth noonkester 
Rating:
5.0

The fella that helped was very friendly and pleasant. the process was efficient, the area was easy to navigate.

Amber Howard 
Rating:
5.0

Very friendly

Matthew Wilson 
Rating:
5.0

Customer did not leave a comment.

Benjamin Dodge 
Rating:
3.0

We had to go back and forth between lots to find the van then get a key then go back to the van. It would be nice if there were key boxes in the second lot.

Dawn White 
Rating:
5.0

Customer did not leave a comment.

Mark Neely 
Rating:
4.0

Customer did not leave a comment.

Jon Gladwell 
Rating:
4.0

Customer did not leave a comment.

Joseph Thomas 
Rating:
3.0

Customer did not leave a comment.

Edgar Sebastian 
Rating:
3.0

Customer did not leave a comment.

Lisa Davis 
Rating:
4.0

Customer did not leave a comment.

Leslie Frink 
Rating:
5.0

Customer did not leave a comment.

Donald Jacobs 
Rating:
5.0

Customer did not leave a comment.

Eddie Hylton 
Rating:
5.0

This was a good deal! Used customer service to relocate rental! Excellent all around

Timothy Roberts 
Rating:
5.0

Customer did not leave a comment.

Joey Scott 
Rating:
5.0

Customer did not leave a comment.

Jeremy Dorsey 
Rating:
5.0

First truck was perfect. The second one had a grown in the front end. Truck used more feel for the same trip. Dealer was very helpful and polite.

Terry Hardin 
Rating:
5.0

Absolutely excellent, wonderful customer service!

Stephen Snyder 
Rating:
5.0

Customer did not leave a comment.

Roger Cosgro 
Rating:
5.0

Customer did not leave a comment.

Lisa Marie 
Rating:
5.0

Steve made things simple. He answered all my questions and everything was hassle-free. I highly recommend this location!

Jack Taylor 
Rating:
5.0

Customer did not leave a comment.

David Bratton 
Rating:
5.0

Steve Feamster was excellent to work with! He explained everything in detail and showed me how to do them, as well. I couldn't have received better service. Highly recommended!

Jack Taylor 
Rating:
4.0

Customer did not leave a comment.

Dorothy Smith 
Rating:
5.0

Fellow was very helpful and very polite everything was perfect

Brittany Duffield 
Rating:
5.0

Customer did not leave a comment.

Jason Bonner 
Rating:
5.0

The Biggest problem I had was with the 800 UHaul number. The person was not helpful at all. She did not even know of the Feamster location and she said that I had to go to the Lewisburg, WV location. I had been to Feamsterearly that morning before they opened. They had 5 10' trucks, so I know they did have what I needed. I fiinally had to hang up on the person and I told her that she was completely unhelpful. I drove back to Feamster at 1 PM. He was closed as he had a doctor's appointment. I did get a cell phone number and spoke to the agent's wife. She arranged for me to meet her husband in about 45 minutes. He arrived and took excellent care of me. This is an excellent center because of the agent. he deserves five stars and I will use him again. I will not call your 800 number because the information was completely incorrect and they did not even know of the Feamster location. I had to go above and beyond to use the Feamster location. Please provide your 800 people with updated information.

john minogue 
Rating:
5.0

Please notify me sooner when my original pickup location is changed to a place further away.

James Weiss 
Rating:
3.0

Our rental place was changed the day before the rental date and the new location was 40 minutes In the opposite from the original location. The new location was very inconvenient and added another 1.5 to the move trip. We made our reservation 2 months in advance.

terrence gillin 
Rating:
4.0

Customer did not leave a comment.

Lisa Marie Cropper 
Rating:
5.0

Customer did not leave a comment.

Walter Shawn 
Rating:
5.0

Loaned me a lock so I didn’t have to buy one. Was very friendly and helpful. Would definitely recommend this location.

mark seckinger 
Rating:
5.0

My father passed away and I needed to rent a trailer to bring some of his things home with me about 650 miles away. Steve was so helpful, kind and sympathetic of my situation and made the whole process so much easier.

karen tobin 
Rating:
5.0

Customer did not leave a comment.

robert baker 
Rating:
5.0

Only charge I received was for the few extra miles put into the truck. My overall experience with UHaul rentals was a very positive one. I moved out of state, had a one-way rental and everything ran smoothly with no breakdowns

Mary K Spencer 
Rating:
5.0

Customer did not leave a comment.

doug mullins 
Rating:
5.0

Customer did not leave a comment.

George Holston 
Rating:
5.0

Customer did not leave a comment.

George Holston 
Rating:
5.0

Customer did not leave a comment.

camille sweet 
Rating:
4.0

Coming from I-64, the GPS shows arrival at location a good 3/4 of a mile before actual business. All wooded area with several turnoffs. Can be confusing. Stay on route! Business is right next to road. There are two buildings. Office for pickup was on left side. Signage would be very useful.

Bruce Workman 
Rating:
2.0

The guy at the location was a smart butt and kind of nasty, the truck was dirty and someone had smoked in it yet nothing was said! I have breathing issues and allergies and the 10 hour drive turned into 30 hours because I couldn’t stay in the truck more than an hour without choking , coughing, and eyes and nose watering to the point I couldn’t go on! I called your help line and took 4 different tries of over a half hour or longer waited until I got a woman who said to role the windows down and check for an ashtray! I thought all rental vehicles where smoke free but sure enough their was a small shut compartment on the center engine cover full of ashes and cigarette butts! #uhaulfamousFail!!

Charles Blevins 
Rating:
1.0

This was not the location that the reservation was made at..... after a couple of hours we were told to go to other location. Lost a whole day of moving .....

John Flynn 
Rating:
5.0

The Gentleman was very nice and helpfull!!

rock eckhardt 
Rating:
5.0

Quick and easy place to do business.

Thomas Whitcomb 
Rating:
4.0

Customer did not leave a comment.

anthony mancuso 
Rating:
5.0

Customer did not leave a comment.

Timothy Zeitler 
Rating:
5.0

Customer did not leave a comment.

Russ Baxter 
Rating:
5.0

This is an excellent location. The staff were very helpful to make the experience as pleasant as possible. The truck was well maintained and very clean. The one issue that could be easier would be to request that trucks be filled with gas when the truck is returned. My truck was to be returned with about a third of a tank. I just filled it up upon returning it. Thanks for a great experience!

john miogue 
Rating:
5.0

Customer did not leave a comment.

Beverly McQuain 
Rating:
5.0

Very efficient, very polite and always ready to make things go as smoothly as possible. Great place to rent a uhaul from.

barbara michelsen 
Rating:
5.0

Nothing, service was fast and friendly.

Randy Lucas 
Rating:
4.0

A key drop off box was easily identifiable as I dropped off the rental during the "Off Hours". Regret not being able to meat any staff.

Gregory Malnikoff 
Rating:
5.0

Only complaint I have is , it took 5 hrs. to find a truck. When anyone is ready to move ,nobody wants to spend this kind of time looking for a truck. It was only good fortune that we got this one!! Right time right , right place. Traveled 40 minutes one way to get truck. Not a good way to do Buisness!!

Dean Deskins 
No reviews have been submitted for this location.

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