Customer Reviews for Fastrac Travel Center
(U-Haul Neighborhood Dealer)

24 reviews

1331 US Hwy 319 N   Norman Park, GA 31771

(229) 769-3168

Office Hours

  • Mon-Sat: 11 am–6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(229) 769-3168

1331 US Hwy 319 N
Norman Park, GA 31771

Services at this Location:

Office Hours

  • Mon-Sat: 11 am–6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

This location was very unhelpful. I made a reservation to pick up the truck for Saturday morning with mobile pickup. When I arrived I got a message showing that there was no equipment assigned to my reservation. I called U-Haul support they were super helpful, and directed me to go inside the store. I went inside and the guy at the counter was extremely rude and stated he could not help me, only his boss man could. I left and called U-Haul support back they told me to try again at 11 and moved my reservation to this time. When I arrive at 11 the same thing happens the same guy is at the counter and refuses to hand me the key to the truck. He unwillingly calls his boss and his boss shows up only for the guy at the counter to hand me the key in the end. U-Haul support and the app were extremely helpful this location however has much to improve. This could’ve all been avoided had they left the key in the lock box like they were supposed to.

Hannah Saunders 
Rating:
5.0

Customer did not leave a comment.

Julie Allen 
Rating:
1.0

When I turned in the truck and trailer, the attendant on duty was as not able to receive and inspect the equipment as a U-Haul dealer should. He stated that only the manager could do that and the manager was not present and would not be for some time. Therefore I had to leave. On Sunday, 9 July 23, I received an email with the turn in documents and I was charged an additional $16 for 4 gals of fuel. Before turning in the equipment, I fueled the truck to the proper level as stated on the contract. I even had photos of the odometer and fuel gauge for verification. The lack of knowledge and poor customer service cost me an additional $32 that I was not expecting to pay. I will think twice before renting another U-Haul truck. And the fact that U-Haul does not prorate the price even when turned in early is a big negative.

David Grantham 
Rating:
2.0

Just got a new charge against my credit card a week later after I turned my uhaul in?¿????¿?

Joan Kirby 
Rating:
5.0

Customer did not leave a comment.

CHETAN PATEL 
Rating:
1.0

My terrible experience with this rental had nothing to do with the pick up or drop off locations. I reserved a smaller truck a week in advance for pick up at a specific location as I needed to be in that town for a high school graduation and to pick up two pieces of furniture. I was notified 3 hours prior to my pick up time that my truck was not available at the location I reserved and that I would have to drive over an hour out of my way to get a truck. I ended up getting a much larger truck than I needed, which cost considerably more in fuel to operate than the small one I reserved. As well, my family and I also missed the graduation we were to attend due to the extra 2+ hours it took to get the truck. Overall a terrible UHaul experience and all UHaul would do for my troubles was a $50 credit off the rental, which didn’t even cover the additional fuel costs I incurred.

Jason Webb 
Rating:
2.0

Does not speak good English. I went on the 17th the rent a truck for the 18th-20th. The guy put me in for the 17th-19th. I picked the truck up on the 18th as I had scheduled.

Michael DuPree 
Rating:
5.0

Customer did not leave a comment.

Robert Dunn 
Rating:
3.0

Customer did not leave a comment.

Constance Johnson 
Rating:
3.0

Customer did not leave a comment.

ROBERTJAMES REINHOLD 
Rating:
3.0

Customer did not leave a comment.

Yvette Hernandez 
Rating:
3.0

I returned the truck a day early and still got charged for 4 days. Notified the Manager of the store and he claimed he would Credit me back but never did. I wouldn't recommend this location.

Dimitra Anderson 
Rating:
5.0

Customer did not leave a comment.

YOLANDA ESTHER 
Rating:
5.0

Customer did not leave a comment.

PAVLO ABRAMCHUK 
Rating:
4.0

Customer did not leave a comment.

Richard Hamrick 
Rating:
5.0

Customer did not leave a comment.

David Daughtry 
Rating:
5.0

The ladies that helped me and my husband were very friendly . and fast and did it all with a smile

Tonya Horn 
Rating:
5.0

Customer did not leave a comment.

Becky Lewis 
Rating:
4.0

Customer did not leave a comment.

Rosalyn Hendrix 
Rating:
5.0

Customer did not leave a comment.

ailin gomez-jacobo 
Rating:
5.0

Excellent service!

Chauncey Herrington 
Rating:
4.0

Customer did not leave a comment.

Larry Dewberry 
Rating:
4.0

Customer did not leave a comment.

Earl Gregory 
Rating:
1.0

The pickup was ok but when you request to have a furniture dolly and a appliance dolly you should have those things. Instead I had to go to Home Depot and get them.

Brian Braswell 
No reviews have been submitted for this location.

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