We showed up to pick the truck up at 9:30 am. The office was closed to the facility. Mechanic in the garage did what he could to prepare but his technology was not working. We did most of the transaction on our phonesBarry S.
Customer Reviews for Fastlane Tire & Auto
(Distribuidor de U-Haul del vecindario)
Columbia, MO 65201
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8 a. m. - 6 p. m.
- Sáb.: 8 a. m. - 3 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I have a staff better trained, I cannot answer a question or help me with any concerned that I had.gary P.
El cliente no dejó un comentario.BRANDON C.
El cliente no dejó un comentario.Ed P.
El cliente no dejó un comentario.Eddie W.
Picked up the truck with no gas. The cargo wasn't swept or blankets folded.AUBREY E.
I did not pick this location because of its poor location. U-Haul changed my pickup spot. The neighborhood is not desirable, location is run down, no where to park.Brian H.
Did not have a receipt for me when returned truck,could not get into web site that was told to go tooBobbie W.
Alexa and the rest of the staff were very understanding and helpfulSiriss T.
engine light come on right after pick up. stayed on the entire trip to Florida.MARK J.
El cliente no dejó un comentario.John G.
El cliente no dejó un comentario.Steven Z.
Very easy, thanks !bob P.
El cliente no dejó un comentario.Carl E.
I was told my receipt would be emailed to me when I dropped off the truck, but it is two days later and I still have not received my emailed receipt. This is not helpful. This is not the first time my receipt has been delayed getting to me.MICHAEL W.
El cliente no dejó un comentario.JESSICA D.
El cliente no dejó un comentario.Hunter H.
Dropped off while they were closed. Did not talk to anyoneColleen G.
The low beam headlight on the passenger side was out and the driver side headlight was misaimed. Didn't realize it until the end of the move when I had to drive on the Interstate at night. Very unsettling. I would think that a headlight check should be on the list of things to check before a truck gets rented.TONY L.
The pickup / drop off had several junk cars on the premises along with the u-haul trucks. However, the online pickup process took way too long , and is not very intuitive. Consider changing that, and not asking about the location.Jeremy L.
El cliente no dejó un comentario.Amy S.
Rented out a dirty truck and then charged me a cleaning fee. rental options limited on the lot.Stephen W.
Finish a transaction with the customer before talking to 3 other people.KEVIN M.
Inspect the truck and make sure everything is working. Mine had one headlight out (which I did not discover until it got dark) and the side mirrors would not rotate in and out (only up and down).Joseph G.
Seamless, no hassle, no delay perfect experience.JAMEY W.
I was told I would be charged extra due to not having the app on my phone but wasn't told I need to have one because the business should have been open when I returned it but they were not. I felt that wasn't my fault and that you shouldn't be able to change me if they were not able for the hours they statedSkyy W.
I do not remember the names of the people that helped me, but they exceeded my expectations and I am thankful.Adetokunbo A.
El cliente no dejó un comentario.MICHAEL H.
El cliente no dejó un comentario.TODD H.
El cliente no dejó un comentario.RICHARD K.
Not to friendly and a bit dirtyJeffrey S.
El cliente no dejó un comentario.DAVID K.
El cliente no dejó un comentario.Levi H.
This place is horrible, poor service, the truck smelled like someone tried to clean up vomit, no clear direction on where to check in, and the lot is incredible small and difficult to maneuver around.Mason R.
Wonderful experienceWARREN H.
El cliente no dejó un comentario.Kevin G.
El cliente no dejó un comentario.MEGAN M.
Truck rental was not the main concern at this location since it is a tire business. They did not take time to show me the operation or the inside of the truck. They also did not explain the use of the car tow trailer or offer to assist in loading the car.Richard C.
El cliente no dejó un comentario.PHILLIP P.
Install another computer screen so you can help 2 customers at once.Mark P.
Ensure the trucks are actually safe to drive.Conner C.
El cliente no dejó un comentario.OBEID K.
Ricky at fast lane tires was very rude. Which is very unprofessional.TONYA B.
El cliente no dejó un comentario.CHRISTOPHER S.
El cliente no dejó un comentario.KEATON A.
The hours on the website were wrong, the after hours return process on the app didn't work properly? But somehow it finally worked and we were able to return the truck.Bradley L.
Problem with place is the address has issues getting confused with other location. If you don't type the East it will show location really close to the bigger uhaul store on business loop. The service was fine but I didn't think I was picking up at this location and this location didn't have locks and accessories.David H.
Very professional customer service!! Thank you for the experience.Kelly T.
El cliente no dejó un comentario.John T.
It was really busy with lots of interruptions from phone calls. Everyone working handled the multiple demands well and as efficiently as possible.DOROTHY R.
El cliente no dejó un comentario.Steven B.
Get me a printed receipt at the drop-off location. The information on the gas was incorrect.MARTIN K.
No room to park the vehicle but the check in process was easy.JASON W.
Make it a little more obvious where to park the truck.Derek W.
El cliente no dejó un comentario.APRIL H.
The location was great, but I do recommend that when you're waiting for approval you give a time estimate. I was waiting in the rain while the approval took place. Additionally, please make it more clear that you have to return the u-haul with a full tank of gas.Taylor T.
Location of business is in a very cramped space for it's type of business.MICHAEL W.
The online check in was a pain. The man at the desk was rude and unfriendly. The uhaul wasn't swept out or cleaned in the cab. I ended up having to rent and pay for a second uhaul today to continue movong because when I asked him if I could have the Uhaul until 5pm at check in he said yes, as long as it was back by evening. I called to ask a question about mileage and he told me I needed to have it back by 2, he had it rented at 230. So I had to return it and go rent another one at a different location for another 2 hours. I was on hold 3 times with Uhaul for almost 20 minutes each. This has been the most difficult, miserable and expensive move with Uhaul. I will NOT recommend this place to anyone ever.LEAH D.
El cliente no dejó un comentario.SEBASTIAN G.
Charge less the prices are absolutely ridiculousMANUEL R.
El cliente no dejó un comentario.linda M.
The customer service rep was so friendly and kind.Sydney P.
El cliente no dejó un comentario.Zanetta R.
Staff was very efficient and friendly.Brennan M.
Good job!CECIL B.
El cliente no dejó un comentario.Bruce C.
Very accommodating service staff.ADAM S.
The parking lot to return the truck is small and off a busy road...Hilare M.
El cliente no dejó un comentario.JEFFREY O.
El cliente no dejó un comentario.ZHU Q.
El cliente no dejó un comentario.tamara C.
El cliente no dejó un comentario.Jessica C.
Very odd parking lot - place was closed, no signs indicating where to leave vehicle, etc.DEBRA C.
El cliente no dejó un comentario.Anthony C.
On line app not user friendly..tried to make changes b4 picking up rental..gave me the run aroundPATRICK F.
Parking was not convenient, nor easily accessible. We were charged a cleaning fee but the truck was clean. We were also charged a refueling fee. The emails told us to return it at 1/4. So we did. The place we dropped it at said it should be at whatever amount we received it at. Which was 1/8. Poor communication between locations.Alicia M.
The truck I was given was in need of repair. Nearly every indicator light on the dash was on. Check engine, ABS, traction control etc. Multiple service messages kept popping up in the dash as well as I driving. I returned the truck on time and placed the keys in the after hours locked bin. The next day the called my 2nd contact asking if the truck was dropped off. Didn't call me first to ask, just my second contact. Finally they realized I had dropped it off (I had even parked it in the same parking spot that it was in when I left) and did apologize for the call. Very poorly managed.Kristena W.
I specifically checked the box to decline safe move and they charged me for it anyway. I prefer not to be scammed...CHRISTOPHER B.
El cliente no dejó un comentario.THOMAS G.
Truck very dirty. Mud all over truck and cargo area was filthy had to clean out truck before I even moved!BRIAN T.
El cliente no dejó un comentario.Diana L.
Not cleaned well, had an old mask and boxes in the cabin.Roman K.
El cliente no dejó un comentario.Joshua B.
El cliente no dejó un comentario.Dennis O.
El cliente no dejó un comentario.Raghu R.
They was rude and overcharged me. Never told me about a drop box. Called them to find out about overages and she was rude and hung up. Never will use thus location again.Fred C.
El cliente no dejó un comentario.Shelly G.
El cliente no dejó un comentario.Deanna D.
Only needed the truck for one day but algae to pay for 2, rented the truck at 4 pm and it was back by 5 pm the next day and was still changed for 2Paul S.
El cliente no dejó un comentario.Belinda B.
Rick was friendly, knowledgable, and helpful. I will be returning to that location every time I need a rental.MICHAEL S.
This can't really be improved, but the parking situation is not the greatest. That's the main reason for the overall rating. The employees were very friendly and helpful though!Sarah D.
- lady's that worked there were very sweet and helped me to the best of their abilities. I tried doing online pickup for my U-Haul and it took way to long for the company to approve me. Very inconvenientAndres A.
More parking spotsFarrah L.
Have the vehicle onsite at pick up time.Lisa J.
The moving blankets and dolly were not in the truck at pickup time. I had to go inside and ask for them. Then gave me 11 blankets instead of 12. They had to go to another location to get the dolly while I waited.Deanna D.
El cliente no dejó un comentario.mark H.
El cliente no dejó un comentario.Curtis Q.
El cliente no dejó un comentario.Donna H.