The owner was super nice and helpful. Showed and told me everything I needed to know.Mohammad S.
Customer Reviews for Farmers Exchange
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Absolute garbage Uhaul company is. We reserved a uhaul on Monday for a Saturday use. 1. The pick up location in Mercedes had no clue we were going. 2. Uhaul decided that to change our pick up location in Corpus Christi without our knowledge. 3. Corpus Christi is 2 and a half hours away from our original place. 4. Kept telling us there was nothing for them to do to get us on the road. 5. Finally was able to talk them into finding me something due to our reservation confirmation. And they found a place in Brownsville. An hour and a half away from the reservation location! Will never use Uhaul again. Unacceptable! Kept making excuses that I had the wrong phone number and wrong email on file yet I had the reservation information and many email helpful tools to get ready for my move! Unorganized and doesn't have any communication with their customers or subcontractors.DaniElle N.
El cliente no dejó un comentario.Scott B.
El cliente no dejó un comentario.ANTHONY B.
El cliente no dejó un comentario.MELISSA K.
Don't change anything. Fast friendly service.Enrique C.
El cliente no dejó un comentario.Estelle B.
El cliente no dejó un comentario.ZACHARY M.
El cliente no dejó un comentario.Ahmed A.
El cliente no dejó un comentario.Paula M.
El cliente no dejó un comentario.Elma B.
El cliente no dejó un comentario.Beverly V.
El cliente no dejó un comentario.Heriberto E.
El cliente no dejó un comentario.Virginia D.
El cliente no dejó un comentario.TYRHESE M.
They did not get the truck I reserved and they overcharged me and didn't apologize for anything.....very unprofessionalHector L.
Needed to rent the uhaul last minute and renting it went smoothly.Joey R.
Easy, affordable, great customer service. Keep it up and thank youJason B.
El cliente no dejó un comentario.Haskell H.
Uhaul overall needs to do a better job of giving the customer heads up when equipment is not available or does not have equipment at a specific location. Thankfully, the owner of this location was very proactive and called me as soon as he saw that I was on his list.MEAGAN G.
El cliente no dejó un comentario.billy P.
Knowledgeable about UHaul product! Professional and helpful. Answered all my questions. Service Representative helped me choose just the right size to fit my moving needs. SincerelyEVELYN W.
Amazing staff hereGerardo P.
Better communications between the uHaul corp and the vendor. I had asked for a Cargo Van for my four day trip and was told that I would be getting one. That the vendor had talked to uHaul and they agreed. I placed my order two weeks in advance so as to be sure they could secure the Cargo Van. But when I arrived to pick up the Cargo Van, I was told they did not have one. And that I could rent the 10 x 10 truck instead. I had no choice I had an event that I had planned months ago was committed to getting there. So I felt lied to and frustrated and up against a wall. I do not know who is at fault, but I will Never recommend this place again. Don't get me wrong, the people were kind and helpful, but the service was awful.mark M.
Place said it was open online but when we got there it was closed. Luckily the U-Haul Hal made it super easy to drop it off anyway!Sierra E.
Easy return. No problems. Quick and simple.colleen F.
El cliente no dejó un comentario.Marion C.
Tell renters about the spare tire.Joe K L.
Return was too hectic. Went to three dealers before one could accept it.That was a bad customer serviceYejide D.
El cliente no dejó un comentario.Delfa R.
El cliente no dejó un comentario.Judy G.
Very friendly, patient and kind!Carol L.
I drived only 3 miles and there wasn't any change in the gas sign, they took 15 dollars for gas.Tarek A.
The computer system was not accepting my certificate of $25. Jerry, the representative who was helping me at Farmer's Exchange, even showed me how the system would not accept my certificate. It would not give the option of accepting the certificate as a partial payment, then the remainder for my credit card. So, ultimately, the whole transaction had to be done from the start, which took a while,& I was not able to apply the $25 certificate/credit. Jerry even went above & beyond, by calling the customer service number, but was told that I had to be the one to complete my own transaction online, but I did not have access at that time. The representative on the phone could not help resolve the problem. It was very inconvenient to have to go through the whole process again, even though I had already confirmed everything was ready to go, since that same morning & even the day before when a representative called me to confirm. Turns out, the lady I spoke with, originally told me that the trailer I was reserving was not available at any other place here in Kingsville, but the one on 6th St. & one in Premont, TX, but because I had had a bad experience there with the owner, David, I refused to have to deal with him again. I mentioned to the lady that I had already called Farmer's Exchange & was told they had trailers available. I don't understand why she was re-routing me to Premont when there are two other U-Haul locations here in Kingsville! Then, she had a lot of incorrect information in the system regarding my reservation, which was frustrating! (My name, address, pick-up time was set for 5am instead of 5pm & drop-off location was set for Temple, Tx instead of Killeen, TX. Because of all this, I had to spend yet another hour on the phone with another representative, while en route to Killeen, who corrected the drop-off location. It took about a total of 3 extra hours to finally get everything on track, from the pick-up time, reservation, confirmation & drop-off). Making the reservation in advance, did not seem to do any good this time. Was also wondering if the $25 U-Haul certificate could be exchanged for a cash voucher or a general gift card, since I did not get to apply it to this transaction, even after several attempts. Jerry & another gentleman who helped me at the Farmer's Exchange were very helpful, courteous & even apologetic because of all the time it took to get this reservation completed. They showed great customer service.Ester S.
inspect equipment before renting out equipment.Eugene M.
El cliente no dejó un comentario.Norma C.
El cliente no dejó un comentario.Christopher M.
El cliente no dejó un comentario.Ramiro R D.
El cliente no dejó un comentario.Hector C.
make online receipts available in PDF and Jpeg format as well as png. Uhaul owes me for being asked to return the truck early. I did return it early (1 day), while I still needed it. I will be looking to rent again the week of the Sept 16th.James C.
Actually have the right pick up location instead of sending me to a location 45 minutes away from my original location.Phoenix B.
All good!LEWIS B.
would highly recommend both locations.offered to buy trailer but no luck.joe G.
El cliente no dejó un comentario.Melissa D.
The location in Kingsville, Tx was great to me! They provided me with all the information I needed to know.mary A.
El cliente no dejó un comentario.David B.
El cliente no dejó un comentario.Adrienne W.
I understand this a new site. the folks were great and very effective with the check-in process.joseph M.
The gentelman was so helpful needed to no informationand they answered all the questions we had and was very friendly.Thomas F.
Again everything was done as planned. Awesome!benrtio P.
personnel were very helpful to an old manPeter C.
El cliente no dejó un comentario.Darrell N.
El cliente no dejó un comentario.DOMINIC S.
Customer service was excellent. I had no problems with this location.Justin G.
Very professional, they had a bad storm the night before and had no power. The business was closed but when I called the emergency number and they came within five minutes so o could get the truck after driving four hours.alice S.
Ya'll R O C K, bent over backwards to help us out,CURTIS R.
El cliente no dejó un comentario.Joanna M.
El cliente no dejó un comentario.Vanessa V.
Dropped after closing time.ROSS L.
El cliente no dejó un comentario.conrad L.
El cliente no dejó un comentario.LACHANDA W.
El cliente no dejó un comentario.ERNESTO C.
El cliente no dejó un comentario.ANN M.
need to improve customer serviceJOSE C.
El cliente no dejó un comentario.Ronald W.
El cliente no dejó un comentario.MISTY M.
El cliente no dejó un comentario.Roxanne W.
El cliente no dejó un comentario.EDUARDO Q.
New location is not on Google maps. Great place so please update so others can find it. Uhaul is the only way to move your child to college! Safe, easy, and convenient.TAMMY M.
El cliente no dejó un comentario.pete S.
The store was a great location and very inviting. They made sure that all the issues caused by the pickup location was resolved and they were very friendly.SANJAY S.
I do not think this is the fault of the pickup location, but the odometer on the truck we were given was incredibly off. I did the math, and we drove 287 miles. The odometer had us at 473. The lady at the drop off location was extremely unhelpful. I don't want to think uhaul is scamming people, but that is what it felt like.Cathryn R.
Smooth and easy rental process. Copeland Service was helpful in getting us on our way.ANTHONY M.
See even your survey is flawed, do not just ask about the locations ask about your reservation. I was sent to a location for from home for pick up, I was given a truck that was larger than I wanted and therefore more difficult to drive and used more fuel.DAVID M.
El cliente no dejó un comentario.theodore G.
After hours dropoff. Key drop was hard to find but parking was not.JAMES M.
I would absolutely not recommend this location. I am 100% dissatisfied with the response to my problems upon pick up as demonstrated by Uhaul customer service. I am not certain that I will use Uhaul again and will be certain to tell my friends of the poor customer service at the location as well as the customer service department. Kathleen MooreKATHLEIN M.
El cliente no dejó un comentario.CHRISTOPHER S.
El cliente no dejó un comentario.REBECCA P.
Everything went well. I would and infact have rented again from this location.TOM M.
El cliente no dejó un comentario.RICHARD R.
El cliente no dejó un comentario.GORDON M.
El cliente no dejó un comentario.