The vacuums for the car cleaning are in the middle of the lot which can make getting into and out of parking spaces with a larger truck difficult. The truck had blankets and a dolly. I already had these items so I specifically did not reserve them. They were significantly in the way loading the truck and I could remove them without getting charged for using them. They were a huge pain and majorly in the way.
Ben C.
Customer Reviews for F&M Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
For the location the service was great They had what I needed my boxes was still a there a day after I purchased them even though they was low in stock …Clean truck and great customer service they will see me again
Amber W.very difficult to get in and out
Charles V.When I originally reserved the trailer I asked to pickup and drop off at the same location in Hanover Maryland. I was directed to pickup at a different location from Hanover Md. when I called I couldn't change it. The pickup location staff and place was great. Just not the online reservation change.
Allen F.The parking layout was challenging; any improvement would be awesome. Remind the customer of the fees that go along with not topping the gas off. Thank you for a great employee at this location; it was a pleasure to work with. And there a coffee and car wash to go with the rental...I'll be back!
VANESSA K.I was scammed I was suppose to take truck back Saturday and they were closed. No one ever made not one attempt to call me just came straight here then called asking for key. That is scamming. Same way he called to ask for key he could have called and asked for truck.
Ashley D.The 6x12 cargo trailer worked out great. The only issue is it had a leak. When I arrived to my destination a lot of the bottom of my boxes were wet. I did report this issue when I dropped trailer off so it can be repaired before it goes back out. I've had some really great experiences with U-haul services.
Chandra S.It's hidden and I almost drove past it …..definitely in the cut
LONNETTE M.Make sure option for one way rental are sufficiently available. Thanks.
Abiodn O.Only thing I wish is that the verification message last at least 12 hours. As soon as I left with the uhaul I started moving. There was no wait time. I saw the message but I figured that I could take care of it when I stopped and that wasn't until I was done. And by then I had missed the verification. But beyond that I was very satisfied.
SASHA A.Truck was not clean. Drink had been spilled in the cab and the cab had not been vacuumed in a very long time.
James T.The young lady was very helpful with getting my reservations complete and getting me into a truck. She was very quick and the process was very easy. Great customer service. I will use this facility again and will also recommend this facility for the use.
Saquea A.I don't like nothing about it they charged me for gas when I put gas in there an I also only went 8 miles an was over billed horrible I hate it
Victor T.The staff at this location were very helpful I was having issues with the app and they were patient and even willing to help. Found this very pleasing with covid going on
Bobby J.I have no words to say. felt upset when returning the vehicle.
Yessenia R.Truck smelled a little like smoke, maybe use air fresheners or air the truck out between customers.
Jill M.Satisfied!
Olabode L.Selected 24/7 option so I can pick up the van without human interaction. Get to the location and I'm not allowed to use it. So had to go inside and converse with an employee who charged me right there instead of when I returned the van. And on top of that I chose the no insurance add on to the policy but they still charged me for it and said there's no option to remove the insurance. Its mandatory. But online theres an option to remove it and I did before I confirmed it. When we returned the van we had to return the key but the store door was locked. And the key wouldn't fit inside of the key box so knocked on the window to show employee we have the key to return. She just gave us a dirty look and used her eyes to show us a slot in the door to slide it through.
Joshua W.Please have the headlights checked and replaced. They are very dim, even with high beams on. It was difficult to see with driving after dark.
Valencia P.The person who rented me the uhaul told me that I wouldn't be paying the full estimate amount if I returned the truck early. I found this not to be true upon return.
Vanitha G.Gave me tge wring truck i asked for 20 feet got 15 feet could not even move the stuff i needed to move ended up keeping for extra day because of that
Casmir R.The truck was not vacuumed but it is a very busy U-Haul location in Baltimore City .not a big deal just take pictures. receptionist was very nice & helped with anything u need.thx F & M for U-Haul rental
amy B.Both ladies operating at this location were friendly and knowledgeable also helped with the correct rates to apply for my rental-I recommend this location for good fast low rates with nice conversation
Shawnta F.N/C
Evelyn M N.This place is a rip off. I was charged for not filling up the gas tank but I filled it up back to the where it was when I got it. Remember to always take a picture of the gas tank so that you won't be ripped off by F&M or any U haul. place. This is the worse place to rent a U haul from and I would not recommend this place to anyone.
Brandy T.The staff was excellent.
Steven S.I did not know if this location. referred by someone else. Will use this location if needed in the future and will certainly recommend. Staff was very helpful and patient.
Jacqueline M B.Can y'all lower the prices ?
Darian P.Great location! If you're there during regular hours for the auto shop, the employees are very nice and helpful. Finding the key in the back of the truck was a little tricky. The key was stored up high in a spot in the back left of the cargo space. Maybe this is normal - but it wasn't clear or easy to find for me. Calling the "24 hour" support listed by the uhaul app was not helpful, since the person did not pick up the phone at the first call.
Daniel J.Everything went smooth and I'm happy for that. Moving is hectic and Uhaul made my move so much easier. I came in without a reservation and was told that I had to make one. Initially, this upset me because I did not remember that I had to make a reservation. I used you guys just last year and didn't remember that part. I called the 800 number from the store and the lady that assisted me was able to calm me down and assured me that I would get a truck. Indeed she found me a truck but not at the location I was at. The location was only about 6 blocks away. Happy Uhaul made it happen for me. Gracias
monique H.Have the vehicle cleaned and maintenanced before the customer arrives. The vehicle they issued me had a broken window handle with an open maintenance ticket and I had to wait for them to clean it before I could take it. They also had to look for a dolly for me to rent. Disgrace.
Ashley J.The vehicle reserved was not available
Tania M.I feel like I was over charged for things totally unnecessary, the truck was still clean except for about 5 fries, the tank was on where I took it and the mileage didn't go over 60 miles why was I charged $175 dollars??????
lamont N.