Customer Reviews for F&M Auto Repair
(U-Haul Neighborhood Dealer)

96 reviews

3125 Frederick Ave   Baltimore, MD 21229

(410) 945-1469

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(410) 945-1469

3125 Frederick Ave
Baltimore, MD 21229

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Dominic Brown 
Rating:
5.0

Very professional experience great job keep up the great work

KAONTYE LITTLE 
Rating:
5.0

Customer did not leave a comment.

DAndre Barnes 
Rating:
5.0

Customer did not leave a comment.

JACQUES MILLS 
Rating:
5.0

Very professional . Had my vehicle ready to transport and closed my vehicle out in a timely manner…

Raqib Salaam 
Rating:
4.0

Customer did not leave a comment.

Charlene GrahamBell 
Rating:
5.0

Customer did not leave a comment.

Bernard Bailey 
Rating:
5.0

Customer did not leave a comment.

Charles Blue 
Rating:
5.0

Customer did not leave a comment.

Mark Wrenn 
Rating:
5.0

Everything was excellent

Raymond Jackson 
Rating:
4.0

Keep up the good work

James Wideman 
Rating:
1.0

Number 1 I work 10-12 hours a day leaving no real time for personal business. I made a reservation for 8pm. So, I got off early to accommodate this reservation. I didn't actually get into a vehicle two locations later until after 9pm. 2929 Washington Blvd location ruined my night completely. I had to pay people to help me who also took off work to assist me to show up to the location and they hang set my vehicle up with a lock box. The customer service person definitely came through but I still want my $50 for this botched reservation. I wish I qualified for double having to run around to another location taking me out of my way.

Tiaga Wright-Phillips 
Rating:
5.0

Customer did not leave a comment.

CHARLES SWAIN JR 
Rating:
5.0

Customer did not leave a comment.

TYASIA ROLLINS 
Rating:
5.0

I will be using it from now on

Donna Dean 
Rating:
5.0

Customer did not leave a comment.

laverne powell 
Rating:
5.0

Customer did not leave a comment.

Brian Mallory III 
Rating:
5.0

Besides the computer error my money was back on my card and I had no more issues after that.

Tynisha Kane 
Rating:
1.0

Customer did not leave a comment.

Luis Guardado 
Rating:
5.0

All great

James Tyson 
Rating:
5.0

Customer did not leave a comment.

Dominique Artis 
Rating:
5.0

Customer did not leave a comment.

Monique Byrd 
Rating:
5.0

Customer did not leave a comment.

Diamonte Chase 
Rating:
5.0

Customer did not leave a comment.

Nahshon Grandison 
Rating:
5.0

I'd suggest changing the location of parking for the trucks, and doing weekly mirror adjustments. I say this because I put $20-$25 of gas in the U-Haul putting the tank literally right below the notch I got it at (a dollar or two more would've put it where it needed to be) but because the U-Hauls are parked on a hill, while doing check out it looked like it was two/three notches from where it needed to be. My second suggestion would be moving the mirrors weekly or greasing their "joints". I say this because the mirrors were extremely hard to adjust, which is a safety risk while driving. Out side of those two things service was amazing, the location was extremely sweet and made sure I had everything I needed for a successful check in, one of the young ladies there helped me reschedule my appointment time when I was stressed about not being able to make it on time and even extended the time I asked for by an extra 30 minutes just in case. The truck was clean and gave little to no issue's outside of the mirror, the truck latch was a bit hard to open. Outside of parking and the mirrors I'd 100% recommend this location to everyone I know.

Princess Robertson 
Rating:
3.0

Truck had almost no fuel in it. The Uhaul app is horrible. It frequently craps out, 404s, just all around a garbage app. I was given the wrong password to the box as well, so I had to stand aroubd in the rain and call people. It was much more stressful than it needed to be.

Kevin Rapa 
Rating:
5.0

Customer did not leave a comment.

PAMELA LEWIS 
Rating:
5.0

Customer did not leave a comment.

Brian Mccollum 
Rating:
5.0

Everything was great

TAELOR JONES 
Rating:
5.0

Customer did not leave a comment.

SHARITA ALLEN 
Rating:
5.0

Nothing except have more trucks to rent. Service was excellent, the staff was very helpful, the vehicle performed very well and check out went well

Ezekiel Mercer 
Rating:
3.0

The vacuums for the car cleaning are in the middle of the lot which can make getting into and out of parking spaces with a larger truck difficult. The truck had blankets and a dolly. I already had these items so I specifically did not reserve them. They were significantly in the way loading the truck and I could remove them without getting charged for using them. They were a huge pain and majorly in the way.

Ben Cramer 
Rating:
5.0

Customer did not leave a comment.

Armanda Faison 
Rating:
4.0

For the location the service was great They had what I needed my boxes was still a there a day after I purchased them even though they was low in stock …Clean truck and great customer service they will see me again

Amber Way 
Rating:
5.0

Customer did not leave a comment.

Gerald Grimes 
Rating:
1.0

very difficult to get in and out

Charles Voll 
Rating:
3.0

When I originally reserved the trailer I asked to pickup and drop off at the same location in Hanover Maryland. I was directed to pickup at a different location from Hanover Md. when I called I couldn’t change it. The pickup location staff and place was great. Just not the online reservation change.

Allen Fahey 
Rating:
3.0

Customer did not leave a comment.

Jerel Williams 
Rating:
5.0

Customer did not leave a comment.

Cortney Denully 
Rating:
5.0

Customer did not leave a comment.

Kakhramon Norkabilov 
Rating:
4.0

The parking layout was challenging; any improvement would be awesome. Remind the customer of the fees that go along with not topping the gas off. Thank you for a great employee at this location; it was a pleasure to work with. And there a coffee and car wash to go with the rental...I'll be back!

VANESSA KIRKLAND 
Rating:
3.0

Customer did not leave a comment.

Michael Pierpont 
Rating:
1.0

I was scammed I was suppose to take truck back Saturday and they were closed. No one ever made not one attempt to call me just came straight here then called asking for key. That is scamming. Same way he called to ask for key he could have called and asked for truck.

Ashley Dyson 
Rating:
4.0

Customer did not leave a comment.

Don Lawrence 
Rating:
5.0

Customer did not leave a comment.

stacie burke 
Rating:
5.0

Customer did not leave a comment.

Bob Wiglesworth 
Rating:
5.0

Customer did not leave a comment.

ALVIN THOMPSON 
Rating:
5.0

The 6x12 cargo trailer worked out great. The only issue is it had a leak. When I arrived to my destination a lot of the bottom of my boxes were wet. I did report this issue when I dropped trailer off so it can be repaired before it goes back out. I've had some really great experiences with U-haul services.

Chandra Scott 
Rating:
5.0

Customer did not leave a comment.

james rogers 
Rating:
5.0

Customer did not leave a comment.

Steven Brown 
Rating:
5.0

Customer did not leave a comment.

MICHELLE HOOPER-HANSON 
Rating:
5.0

Customer did not leave a comment.

Flechia Cunningham 
Rating:
3.0

It’s hidden and I almost drove past it …..definitely in the cut

LONNETTE MCPHERSON 
Rating:
5.0

Make sure option for one way rental are sufficiently available. Thanks.

Abiodn Okusi 
Rating:
5.0

Only thing I wish is that the verification message last at least 12 hours. As soon as I left with the uhaul I started moving. There was no wait time. I saw the message but I figured that I could take care of it when I stopped and that wasn't until I was done. And by then I had missed the verification. But beyond that I was very satisfied.

SASHA ACREE 
Rating:
4.0

Customer did not leave a comment.

NORMAR PACHECO 
Rating:
2.0

Truck was not clean. Drink had been spilled in the cab and the cab had not been vacuumed in a very long time.

James Thornhill 
Rating:
5.0

Customer did not leave a comment.

AKBAR MASOOD 
Rating:
5.0

Customer did not leave a comment.

WILLIE EVANS 
Rating:
2.0

Customer did not leave a comment.

Alexander Welbeck 
Rating:
5.0

Customer did not leave a comment.

Kayla Warhola 
Rating:
5.0

The young lady was very helpful with getting my reservations complete and getting me into a truck. She was very quick and the process was very easy. Great customer service. I will use this facility again and will also recommend this facility for the use.

Saquea Adams 
Rating:
1.0

I don’t like nothing about it they charged me for gas when I put gas in there an I also only went 8 miles an was over billed horrible I hate it

Victor Thornton  
Rating:
5.0

Customer did not leave a comment.

BOBBIE POOLE 
Rating:
5.0

Customer did not leave a comment.

DEKETRIA MACK 
Rating:
5.0

Customer did not leave a comment.

Lydia Little 
Rating:
5.0

The staff at this location were very helpful I was having issues with the app and they were patient and even willing to help. Found this very pleasing with covid going on

Bobby Johnson 
Rating:
3.0

I have no words to say. felt upset when returning the vehicle.

Yessenia Reyna 
Rating:
5.0

Truck smelled a little like smoke, maybe use air fresheners or air the truck out between customers.

Jill Muth 
Rating:
5.0

Satisfied!

Olabode Leigh 
Rating:
2.0

Selected 24/7 option so I can pick up the van without human interaction. Get to the location and I'm not allowed to use it. So had to go inside and converse with an employee who charged me right there instead of when I returned the van. And on top of that I chose the no insurance add on to the policy but they still charged me for it and said there's no option to remove the insurance. Its mandatory. But online theres an option to remove it and I did before I confirmed it. When we returned the van we had to return the key but the store door was locked. And the key wouldn't fit inside of the key box so knocked on the window to show employee we have the key to return. She just gave us a dirty look and used her eyes to show us a slot in the door to slide it through.

Joshua Wittig 
Rating:
3.0

Customer did not leave a comment.

Larry Williams 
Rating:
5.0

Customer did not leave a comment.

Delishia Jones 
Rating:
4.0

Please have the headlights checked and replaced. They are very dim, even with high beams on. It was difficult to see with driving after dark.

Valencia Perkins 
Rating:
5.0

Customer did not leave a comment.

davian smith 
Rating:
3.0

The person who rented me the uhaul told me that I wouldn’t be paying the full estimate amount if I returned the truck early. I found this not to be true upon return.

Vanitha Gopal 
Rating:
5.0

Customer did not leave a comment.

Camilo Calderon 
Rating:
1.0

Gave me tge wring truck i asked for 20 feet got 15 feet could not even move the stuff i needed to move ended up keeping for extra day because of that

Casmir reihing 
Rating:
4.0

Customer did not leave a comment.

Lenay Smith 
Rating:
5.0

Customer did not leave a comment.

Charlena Webb 
Rating:
3.0

The truck was not vacuumed but it is a very busy U-Haul location in Baltimore City .not a big deal just take pictures. receptionist was very nice & helped with anything u need.thx F & M for U-Haul rental

amy bartell 
Rating:
5.0

Both ladies operating at this location were friendly and knowledgeable also helped with the correct rates to apply for my rental-I recommend this location for good fast low rates with nice conversation

Shawnta Faulner 
Rating:
5.0

Customer did not leave a comment.

Ricardo Rodriguez 
Rating:
4.0

Customer did not leave a comment.

ZAKIYA STANLEY 
Rating:
1.0

N/A

Evelyn M Nance 
Rating:
5.0

Customer did not leave a comment.

SHELLEY MARSHALL 
Rating:
1.0

This place is a rip off. I was charged for not filling up the gas tank but I filled it up back to the where it was when I got it. Remember to always take a picture of the gas tank so that you won't be ripped off by F&M or any U haul. place. This is the worse place to rent a U haul from and I would not recommend this place to anyone.

Brandy Turner 
Rating:
5.0

Customer did not leave a comment.

tanya dison 
Rating:
4.0

The staff was excellent.

Steven Sager 
Rating:
4.0

I did not know if this location. referred by someone else. Will use this location if needed in the future and will certainly recommend. Staff was very helpful and patient.

Jacqueline M Banks 
Rating:
5.0

Can y’all lower the prices ?

Darian Peltzer 
Rating:
5.0

Great location! If you're there during regular hours for the auto shop, the employees are very nice and helpful. Finding the key in the back of the truck was a little tricky. The key was stored up high in a spot in the back left of the cargo space. Maybe this is normal - but it wasn't clear or easy to find for me. Calling the "24 hour" support listed by the uhaul app was not helpful, since the person did not pick up the phone at the first call.

Daniel Johnson 
Rating:
5.0

Everything went smooth and I'm happy for that. Moving is hectic and Uhaul made my move so much easier. I came in without a reservation and was told that I had to make one. Initially, this upset me because I did not remember that I had to make a reservation. I used you guys just last year and didn't remember that part. I called the 800 number from the store and the lady that assisted me was able to calm me down and assured me that I would get a truck. Indeed she found me a truck but not at the location I was at. The location was only about 6 blocks away. Happy Uhaul made it happen for me. Thank you

monique harding 
Rating:
2.0

Have the vehicle cleaned and maintenanced before the customer arrives. The vehicle they issued me had a broken window handle with an open maintenance ticket and I had to wait for them to clean it before I could take it. They also had to look for a dolly for me to rent. Disgrace.

Ashley Johnson 
Rating:
3.0

The vehicle reserved was not available

Tania McLean 
Rating:
1.0

I feel like I was over charged for things totally unnecessary, the truck was still clean except for about 5 fries, the tank was on where I took it and the mileage didn't go over 60 miles why was I charged $175 dollars??????

lamont noble 
No reviews have been submitted for this location.

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