Customer Reviews for Family Furniture & Mattress Gallery
(U-Haul Neighborhood Dealer)

Rating:

5.0

Yes, but only if an attendant is on site and available. Kiosk is extremely difficult to use.

Rating:

2.0

Just looked dirty and dark. It was day time and still seemed dark.

Rating:

2.0

The location did not have proper parking for our rental equipment and despite returning the equipment before 5pm on a Monday there was no one at the property to assist in the check in progress. There were multiple people walking/lingering around the property which led to an overall uncomfortable experience. I was also extremely disappointed to find that the uhaul app did not work for our return of the equipment.

Rating:

3.0

Make universal locks for you for all Uhaul trucks.

Rating:

3.0

The transmission on the vehicle was not working properly and there was an issue with the fuel inlet

Rating:

2.0

To the customers! Make sure to let these places know exactly what you want in person so THEY WILL NOT charge for something you DIDN'T ask for. Currently in a dispute.

Rating:

3.0

Very low end of the town, to many panhandling

Rating:

1.0

I was told I would get refunded 32 but I had to pay for it. And the gentleman was rude

Rating:

1.0

Charged for gas. Have pictures timed and data stamped. Will dispute. Called about the charge, stated vehicle was dirty with a chip bag and peanuts. Not possible was not our truck (we don’t eat peanuts) person(lady) that answered extremely rude upon answering phone, talked over us and actually hung up on my husband. Could never get anyone else to answer the phone. This was at 4:30-4:45 when online states they close at 5pm. Extremely disappointed with this process

Rating:

2.0

When we got there, and located the code to retrieve the key the code did not work we sat for over two hour trying to access it to access this truck the store owner called and gave us a truck like that just been returned without being checked out etc

Rating:

4.0

I did a self checkin and key drop after hours.

Rating:

5.0

No issues at all, great service and truck worked as it should for the short trip. I was disappointed only that I reserved at one location and had to pickup/reserve at another due to truck shortages which changed our trip plans and added to our mileage. I don’t believe that’s Family Furnitures fault though.

Rating:

5.0

No impairments needed. It was also quick, efficient and friendly!

Rating:

2.0

The Uhaul was filthy. Not clean at all. Down right disgusting. Deep clean is need on that truck

Rating:

3.0

Truck was dirty when I received both interior and back. I noted that when I picked it up. Was still charged a $28 cleaning fee even though I dropped off the truck cleaner than I received. Such a scam.

Rating:

1.0

They didn’t give me the appliance Dolly I ordered and still charged me for it anyway.