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Customer Reviews for Faison Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing, everything I experienced was excellent, right down to the customer service. Thank you so much for your excellent service .
DEANNA JVery pleased- Mr Faison’was very accommodating.
Alan VEverything was excellent
Marvin GOverall this was the worst experience I have ever had with uhaul. Was not the fault of the pick or drop off location. I originally pick this as my drop off location but was sent a text to drop off at another location 20 miles further away. Never found other location and was charged for overage of miles for driving 40 miles to a place I never wanted to go to begin with. Not sure if I was charged for an extra day that was required because I could drop off at location that could not be found. This might be my last rental with uhaul.
Maynard IGood service
Larry FImprove computer system lady had trouble login me to rent the trailer
joesph pVery convenient, friendly people. Was very quick and I would definitely recommend anyone in need of a piece of equipment to this establishment.
ROY AN/A
Flotilla BNothing, owner was very polite and helpful. Will rent from here from now on.
MARK BTo expensive, fuel economy of the was terrible
gilbert bWe were supposed to get our truck at 11:30am the person didn't turn it in so we went to Mr Faisons lot but I'm glad we did. The nicest people we've ever met. And more than willing to make us ??
Debbie Wkeep it running, folks there were awesome to us
Enrique FThe gentleman that was the owner, we assume, was one of the most polite, helpful person that we have met.We went to his business before we were ready to drop off because we were going to empty after his hours. He showed us exactly where to drop the trailer. Just a wonderful nice man need more like him to represent Uhaul.
Janice PChecked the vehicle back in and the clerk was not knowledgeable nor knew how to give back proper change. Ronald unsure if he was the maanger or not, was very helpful!
Kimberly IVery nice and helpful
PAMELA GI felt as though I had been talked down to, as if my intelligence was not up to par.
BRANDI KDon and Gladys Faison are the best people to do business with you will ever find. They will do their best to see that customers are completely satisfied.
JESSIE OMake sure that the trucks have been serviced the uhaul I had it was hard to catch speed and the change oil light was on.
hattina BThe equipment was not clean or well maintained because did not receive my equipment. I ordered a 2 dollys and 2 dozen furniture pads. They had none of it at the location when I went to pickup the truck. Will not rent from that location again.
DONNELL CHow about this--have the equipment I reserved available at the place I reserved it? I ended up having to drive almost 20 miles just to pick up the truck instead of it being where I made the reservation (which I requested). This isn't on the pick-up dealer--they were fine; thus is on U-Haul corporate. Will likely NOT use U-Haul again.
Dean JService personal were friendly and helpful.
MICHAEL TI waited entirely too long to pick up my rental truck...over an hour after all was said and done (including the half hour I had to wait while the person who was supposed to be helping me was instead selling a vehicle, which is his primary business)
CRAIG LThe people operating this location provide excellent service. They did everything they could to be sure I had what I needed to make the move I needed to make. I will certainly recommend and likely use this location again. Thanks.
JESSIE Ofine
joe mDon and his wife were great to see my every need!!!!!
WILLIAM THad to drive to another location to pick up toe dolly. Overall round trip was 30+ miles and was only given and extra 30miles for mileage and barely had enough gas to make it back to the first location. Insurance is something that we paid and you can tell damage to vehicle were not fixed. Overall the dealer was good and vehicle clean.
john bThere's probably no way for you to know until it rains, but the van we rented leaked all down the right side. If there could be some way of checking for this, that would be good for future customers.
molly mMr. & Mrs. Faison went the extra mile to insure good top quality customer service. I will be a repeat customer. Once again thank you for help destressing our move.
hannah cvery good customer service and super nice owners!!
EUGENE MThe owners of Faison Auto Sales were nice people and polite. My recommendation would be to prevent the next customer from having to drive for an hour to get a trailer. After driving for 12 hours it was a pain to drive an additional 2 hours out of the way to drop the trailer back off where I had to pick it up. U-haul could increase their customer service significantly if the logistics were planned for pickup at closer locations to their customers. Overall experience dealing with U-haul as of now is unsatisfactory.
josh bCompany was having computer issues that morning. We were there for an hour waiting for the program to upload and information to proccess.
TRINITY KI think everything was satisfactory. I would recommend this place to anyone who need a rental truck.
KELVIN LMake sure the vehicles are serviced.
ANTHONY mgreat job keep doing what you are doing doing now
CLAUDIA TVery good rental experience, fast, friendly and efficient service from Don and his staff.
LISA ZThis establishment was very friendly and flexible. I would come back to this location if I need U-Haul's services again.
Julio BThe U-haul computers were down causing considerable delay in the reservation process and loss of a day scheduled for loading. The staff was very helpful and worked hard to make the process work. Gladys put in much extra effort which we truly appreciate. The truck, mechanically was not in good condition. The engine was using considerable oil on the second day of our journey--six quarts. This caused numerous delays in our travel. The air conditioning in the truck quit working during the trip while we were experiencing outside temperatures in excess of 100 degrees. The mechanical condition of the truck made this move an exceptionally bad experience.
JOHN V