Customer Reviews for Fagers
(U-Haul Neighborhood Dealer)

93 comentarios

99 E Forrest Ave   Shrewsbury, PA 17361

(717) 235-7427

Horarios de la ubicación

  • Lun. - vie.: 6:30 a. m. - 1 p. m.
  • Sáb. - dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(717) 235-7427

99 E Forrest Ave
Shrewsbury, PA 17361

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 6:30 a. m. - 1 p. m.
  • Sáb. - dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

I was overcharged 14 Dollars for rental equipment that was not included with the truck. A furniture dolly, and utility dolly. I even provided pictures showing they were not included.

Scott L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy D. 
Clasificación:
5.0

The electronic drop off process was easy and user friendly. Great option. I was confused by the additional mileage charge. I do not understand how I went over by two miles as I did drive from pick up location to my destinations, fuel station and drop off location.

Patrick R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas F. 
Clasificación:
5.0

First time used this service from this location and was very pleased with the overall experience. Will be coming back next time i need it. Thank you...Carl

CARL P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Louis R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marshall S. 
Clasificación:
4.0

Easy pick up and drop off. Manager friendly, informative. Easy process. Would recommend. I wanted to rent a van but the smallest I could get in my area was a 10' truck which was fine.

Cynthia L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Natasha S. 
Clasificación:
5.0

Transaction was quick for pick up and return

Edwin W. 
Clasificación:
5.0

I was very pleased with the assistance I had and all the explanation about the equipment I was renting,

Jennifer W. 
Clasificación:
1.0

We reserved a truck to be picked up in Mechanicsburg at 8:30 am. We received a call at 6:22 am the morning of our reservation that we would need to drive to Shrewsbury to get what we reserved. This added 2 hours onto an already long day as well as additional gas and mileage. Completely unacceptable.

John D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa G. 
Clasificación:
4.0

I ordered an appliance dolly that wasn't in the truck but we made due without it

GLORIA R. 
Clasificación:
5.0

The front end on this vehicles seemed to be loose and may have to be checked

PATRICK L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Liam P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Karen H. 
Clasificación:
5.0

My experience far exceeded my expectations. It was an emergency situation. I reserved the truck at 1am. and picked it up 9 hours later. Pick up was fast and easy. Returning the truck was also easy and simple, and when I received my final receipt, the fee was less than the estimated amount.

Cleotha M. 
Clasificación:
4.0

The self-checkin and out was ridiculous. I was so stressed out trying to successfully pick up this truck on my telephone and the internet, I will never rent another truck when the office is not open again. It was a terrible experience!

Elaine L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel G. 
Clasificación:
3.0

Prices at all locations are now very misleading, will not recommend the company in general. Will recommend the people but not U-Haul, going with a different company in the future, thank you.

BENJAMIN T. 
Clasificación:
2.0

El cliente no dejó un comentario.

John T. 
Clasificación:
5.0

Very friendly & accommodating!

Scott G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dawn R. 
Clasificación:
5.0

Very accommodating facility. Ease of rental process was very satisfying. Easy in and easy out facility.

Harry H. 
Clasificación:
3.0

El cliente no dejó un comentario.

John R. 
Clasificación:
5.0

Everything was great. Mark at the Coach Light was extremely helpful.

Robert G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Chelsea H. 
Clasificación:
5.0

I had trouble with the phone app check in. I tried to start the check in process and the screen was blank. I was grateful someone was around to check me in manually. Very nice. I don't know if my phone is too old. iPhone 6S or it's something else.

JOHN D. 
Clasificación:
5.0

I made my reservation a month in advance and I was disappointed that 3 days before my pick-up date UHaul changed the size of my truck from15' to 10' - if they can deliver a 10' truck to my location for a rental, why can't they deliver a 15"? I really need the 15" truck, I got let down but by then it was to late to make other arrangements.

Bradley B. 
Clasificación:
5.0

This was not my original location I had picked. They were very understanding. Accommodating, and professional. Definitely recommend if you live in the area.

AMANDA ANN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEITHROBERT C. 
Clasificación:
5.0

Need to improve the after hour pickup and drop off procedure

Melinda H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ann B. 
Clasificación:
5.0

Nothing.

Michael P. 
Clasificación:
5.0

Very accommodating to our needs. Very helpful. Location was convenient to us and easy to access.

Walter W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL M. 
Clasificación:
4.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marlin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry P. 
Clasificación:
3.0

Staff was able to provide blankets - which were useful. Truck had the following issues: 1) struggled to keep speed on the highway 2) side view mirrors were rusted to the point that they could not be adjusted 3) ride was very rough 4) brakes made noise when in use - would recommend you retire this truck from your fleet - with that said it did serve the purpose of getting our goods moved as needed.

Tony M. 
Clasificación:
5.0

Nothing but I believe I left my prescription glasses in the cup holder . Wondering if they found them?

cary L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY B. 
Clasificación:
2.0

There could have been more signs indicating that this drop off location was a U Haul location. It was at a very busy intersection and tucked away from the road. The only reason I saw it was that there was a U haul truck parked in the driveway

Jennifer W. 
Clasificación:
4.0

El cliente no dejó un comentario.

GEORGE M. 
Clasificación:
4.0

Take your app, who invented it, & who controls it, and shit can them all. The app was completely useless. I had to call for assistance twice when picking the truck up. Took 35 minutes. Had to call again when I returned truck. After getting 1/2 through with app, it don't let you continue.

JAMES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ellen B. 
Clasificación:
5.0

very easy. no lines. drop box pick up / drop off was great.

Laurie A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodger M. 
Clasificación:
1.0

The worst customer service department I have ever dealt with. They refused to help with my rental problem and refused to put me through to someone that would help. Absolutely frustrating to deal with horrible customer service the day if your move.

Timothy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela N. 
Clasificación:
3.0

I was told by the man at Fagers that i should go to allentown, rent the tow dolly there and tow one way, so I don't have to drive 200 miles of highway hauling an empty dolly. He did not tell me the rate for a 1 way was $80 more. I am pissed and will never rent uhaul again

George N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Chinomnso E. 
Clasificación:
5.0

Dealings for four rentals has been great.

MARCUS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marie L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matt G. 
Clasificación:
5.0

The POC in Shrewsbury was very kind! I am a 58 yr old woman helping my daughter move.. he took time to explain the vehicle and was extremely patient with my questions. I would highly recommend this location where a warm hometown welcome was offered!

Denise H. 
Clasificación:
5.0

Very easy to find however the trouble was using the U-Haul app to drop it off because it would not connect to the location services on my iPhone even though everything was turned on Had to call U-Haul and was on hold forever

STEVEN S. 
Clasificación:
2.0

Add a more-noticeable sign to indicate the location of the unattended-drop-off drop-box.

Christian C. 
Clasificación:
5.0

Guy was very helpful at uhaul location we rented from .. will use this location again if we need anything moved in the future

Diane S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronette T. 
Clasificación:
5.0

People are friendly and had vehicle ready to go

Wanda R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cynthia M. 
Clasificación:
5.0

Everything went very well.

Lesa P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph B. 
Clasificación:
5.0

The location and the provider was great and patient. However, I was not able to use the uhaul app to pick up the truck. It simply wouldn't work. I tried it for 20 minutes before I went in and spoke to the representative. After that, things went great.

Chandler S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler T. 
Clasificación:
5.0

Mr Fager was very helpful.

Linda F. 
Clasificación:
5.0

El cliente no dejó un comentario.

John W. 
Clasificación:
5.0

El cliente no dejó un comentario.

John W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Duane J. 
Clasificación:
5.0

very helpful

Holly K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cristina R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Adam C. 
Clasificación:
3.0

El cliente no dejó un comentario.

JESSE H. 
Clasificación:
5.0

Keep Mark as your rep. It was the smoothest rental I've experienced, and I've had plenty over the last several years.

Garland L. 
Clasificación:
5.0

Very friendly and polite.

Mark R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Barbara T. 
Clasificación:
4.0

El cliente no dejó un comentario.

FRANK A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa M. 
Clasificación:
5.0

It was a run down parking lot with a closed, run down office and a pole with a dirty box to return the key

Andrew S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael O. 
Clasificación:
5.0

El cliente no dejó un comentario.

richard S. 
Clasificación:
5.0

Agent was friendly and efficient

allan S. 
Clasificación:
5.0

the only issue I had was I did not have a drop-off location assigned. I called the 800 number and the rep kept cutting me off every time I tried to speak

Donald M. 
Clasificación:
5.0

The Trailer Coupler was rated at 10,000 lbs. and received a 2" ball. Most 2" Balls only have a rating of 6,000 lbs. My gross load was almost 7,000 lbs. I probably should not have been using this trailer even though I did not have any problems. The Trailer Couplers should receive a 2 5/16" Ball which is usually rated at 10,000 lbs.

Norman S. 
Clasificación:
3.0

El cliente no dejó un comentario.

patrick K. 
Clasificación:
5.0

Super customer service. Quick and easy rental. Equipment was clean and well maintained. We checked the truck together before we left. This is at Coach Light so grab a bite if your hungry from moving!

Donna N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ashley P. 
Clasificación:
5.0

El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

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