When the reservation was made I declined the safe tow and safe trip coverages, but was charged for both after picking up the rental. I also was not asked if I wanted those when the rental was picked up.
Troy J
Customer Reviews for Factory Direct Mattress
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When the reservation was made I declined the safe tow and safe trip coverages, but was charged for both after picking up the rental. I also was not asked if I wanted those when the rental was picked up.
kimberly jMike was awesome! Smooth, easy transaction!
maureen mThe folks are amazingly helpful
Gary WI got 2800 reservations but when go to store he said 3400, not able to explain why. I was in rush because of that I paid. I asked to return day 27 Dec but he put 26 December truck return, 27 trailer. Which is doesn’t make sense, trailer without truck
Babak ODave was amazing
Donnavon WNothing
Barbara MUhaul’s App is terrible. You have to do each page step by step to move forward but it only continues after you refresh it multiple times. Would go to the counter anytime after this.
Jessica MThey're doing everything the right way
Matthew CEverything was fine. Very helpful staff. No issues
Arthur LThis is the best uhaul location in Watertown
brady bThe self pick up and return is a little labor intensive but works well. The right rear tire was low so I put some air in it. Everything went well. I will use U-haul again.
Kevin SGood !!!
grenda fImprove online check in: I completed it and had to go through the exact same steps in person.
Alexander HWebsite to me was horrible. Gentleman came in early and made it awesome very happy. I am a people person. This app was horrible to me. Love, Gene and.
EUGENE CIt was easy and great customer service. The only thing I see would be offering service where someone could pick you up from your home and take you to the location.
Isabelle CMike was a great guy. Made sure I was happy and took care of everything
david bThe guy there stayed late waiting for me to rent the trailer. Top notch. Painless. Very easy.
Brian RWhen I picked up the van both back tires were low and needed air put in them. The gentleman marked that there was 1/4 tank of gas but there was only 1/8th in the van before I left the lot. I have pictures to show all of this. I did leave the tank at 1/4 though when I dropped the van back off that evening. The gentleman helping was very nice and the van was clean, disappointed that the van was not 100% ready to go though. I should have done an inspection before signing the contract but I know now to do so if I ever need to rent again.
Shannon HOnly thing is U-Haul units for storage bad for using the truck going through it got getting stuck plenty of times because it was not plowed but other than that good stuff
lashard aAwesome help
scott rGreat experience
Richard TThe hidden charges drove the price much higher than I expected. I have been billed 3 times since returning the equipment. There was no damage to it. Twice was for tolls despite having ezpass. It would have been cheaper to drive my pickup vs. renting a trailer. I will never use uhaul again.
Don MThe only complaint I have is that no one answered the phone. My boyfriend and I called multiple times before we stopped by. Employee was helpful and kind, business and truck was clean:)
sarah wTrailer tires were dry rotted and cracking on the side wall and they were bald.
Ryan REverything was great!
Jim GUnit was available on time and in great shape. Process was quick and smooth, and I was on the road ahead of schedule.
Douglas MA lot of hidden fees plus gas, price ends up being extremely expensive.
Steven HI declined the extra offers and ended up paying for a service I declined and the worker couldn't figure out how to remove it. So we let it be because we had to call someone else to fix the issue. If I knew I could've checked out on my own I would've chosen it.
Tupuana MFast check out and helpful
Roy HNot a good experience with the paper work not being accurate. Told a time to be back for drop of then it's not the right time he said, So I was overcharge. Not a good time will not use again.
RICHARD MWay to slow on putting in uptake information. 45 minutes way to long. I was ready to walk out.
Paul WHe told me that the pull trailer would be more expensive to rent, but after paying for my milage i think he was so wrong, because my 4x4 would of been less on gas. So thanks
Ann COpen up earlier. At least by 9am.
TERRANCE DCoordinated turn in over the phone. Parked truck at site after hours and left keys in drop box as directed. Called the next morning to confirm everything was ok. Agent said he was going out to check in truck and I would get a email receipt. I got the receipt later that morning. All was good no additional changes. Friendly and efficient
Phillip TComplete opposite experience from what we dealt with at the pick up location. The gentleman that helped us was super friendly, efficient & actually checked the truck in when we go there. I would recommend him.
Heidi BMike did a great job and had everything ready for us. Great customer service!
robert pUpon arrival, my reservation was canceled. I had to travel across town to another uhaul location to pick up, only to find out it was reserved by another customer. I wasted around 2 hours of time. The gentlemen that assisted us was very helpful and understanding and tried to jump through hoops to help me out.
Abram CGot sent to a 3rd party to get the truck and the guy had to clue what he was doing and took 45 minutes to get us the Uhaul. Also we paid for a appliance dolly that we never got. Just an awful experience.
Brittany HThe drop off experience was pleasant. The person looked over the truck to confirm it had no issues and I was on my way.
Thomas OVery friendly.
James RI would NEVER recommend anyone to rent from this location. Area manager is very friendly and helpful but the owner of this location is an absolute crook.
Stephanie DThe Uhaul truck I rented had a serious drive train issue that left me stranded in La Grange KY from NY. I was on my way to Texas. Worst of it is that after the issue was resolved I continue to receive charges on my account for tickets that did not occur. I was in possession of it for 2 days but I have chargeables on my account from April 30th to May 20th. Please avoid using Uhaul at all costs. I can't get help online or over the phone. When I reached out to my representative in my original location he said there was nothing he could do and to call 1800gouhaul. By far the worst customer service I have ever dealt with. To this day I get a random small charge every week for a toll or citation I did not get.
Kevin RIt was easy and a fast pick up.
brian lTim was very helpful and I'm glad they had a trailer for me. I had called to reserve a trailer on Friday and the only one available was the U-Haul by Fort Drum. They asked when I would get it, I asked when they open, was told 7am. I said I would be there after that. I was never told the reservation would be cancelled if I wasn't there by 9am. Since you had my credit card, I knew you had the money. Since the Fort Drum U-Haul cancelled my order, I'm glad Factory Direct Mattress had one. Again, I was very please with the help Tim offered me.
Leon VTook over an hour to get the Truck
Jeff BIt took over an hour and 15 minutes to check in. The truck was on less than 1/4 tank of gas. Meanwhile, I had 8 people at my house to assist with a move.
KERRYANNE M