Customer Reviews for Factory Direct Mattress
(U-Haul Neighborhood Dealer)

108 comentarios

865 Coffeen St   Watertown, NY 13601

(315) 836-4124

Horario de oficina

  • Mon-Fri: 10 am - 6 pm
  • Sáb.: 10 a.m. - 2 p.m.
  • Sun: Closed

Servicios en esta ubicación:

Contáctanos

(315) 836-4124

865 Coffeen St
Watertown, NY 13601

Servicios en esta ubicación:

Horario de oficina

  • Mon-Fri: 10 am - 6 pm
  • Sáb.: 10 a.m. - 2 p.m.
  • Sun: Closed

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

DAVID C 
Clasificación:
5.0

Great service and communication. I appreciated a call advising me I could pick up early. Very helpful.

WALTER P 
Clasificación:
5.0

The truck had the usual wear and tear, but it drove well and the store owner was great!

PETER L 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT F 
Clasificación:
3.0

The truck inside was clean but heavy cigarette odor. The location was not very helpful. Had to sit at the place for over an hour because I was never informed that I needed to download the app to get keys and the place was going to be closed on the day of pick up. After speaking directly with the owner setting it up.

Jess S 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM M 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN C 
Clasificación:
5.0

El cliente no dejó un comentario.

FREDDY T 
Clasificación:
3.0

Make sure the trucks have fuel for people to use so they don’t have to fill the truck to be able to use it in the first place

JOHNNY C 
Clasificación:
5.0

El cliente no dejó un comentario.

Tag H 
Clasificación:
3.0

On line check in took way too long and was cumbersome at best. Truck was dirty when I picked it up. Someone smoked in the cab and left cigarette butts in the door handle on the passenger side. I did not receive what I had originally requested (truck size, moving blankets and appliance dolly). I will not use that location for pick up or return again.

Justin K 
Clasificación:
5.0

Extraordinario servicio al cliente

ROBERT J 
Clasificación:
5.0

El cliente no dejó un comentario.

ZACHARY R 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN C 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander T 
Clasificación:
5.0

El cliente no dejó un comentario.

Grant O 
Clasificación:
5.0

Great person on the phone when I called. Very satisfied.

Fred R 
Clasificación:
5.0

Mike is the best! His trucks are always clean and he is prompt and professional.

McGuire M 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul B 
Clasificación:
5.0

The rep. was very through. The trailer was ready for pick up. In total about 15-20 minutes from start to finish. I will use this location again.

Lincoln B 
Clasificación:
5.0

Quick, simple, excellent service

Robert N 
Clasificación:
4.0

Helped with drop off. Good experience, no improvement needed.

Jack M 
Clasificación:
1.0

When the reservation was made I declined the safe tow and safe trip coverages, but was charged for both after picking up the rental. I also was not asked if I wanted those when the rental was picked up.

Troy J 
Clasificación:
1.0

When the reservation was made I declined the safe tow and safe trip coverages, but was charged for both after picking up the rental. I also was not asked if I wanted those when the rental was picked up.

kimberly j 
Clasificación:
5.0

Mike was awesome! Smooth, easy transaction!

maureen m 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathaniel C 
Clasificación:
5.0

El cliente no dejó un comentario.

Shirley C 
Clasificación:
5.0

El cliente no dejó un comentario.

Debbie D 
Clasificación:
5.0

The folks are amazingly helpful

Gary W 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald F 
Clasificación:
1.0

I got 2800 reservations but when go to store he said 3400, not able to explain why. I was in rush because of that I paid. I asked to return day 27 Dec but he put 26 December truck return, 27 trailer. Which is doesn't make sense, trailer without truck

Babak O 
Clasificación:
5.0

Dave was amazing

Donnavon W 
Clasificación:
5.0

El cliente no dejó un comentario.

David D 
Clasificación:
4.0

El cliente no dejó un comentario.

Bonnie G 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg P 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael R 
Clasificación:
5.0

Nada

Barbara M 
Clasificación:
5.0

El cliente no dejó un comentario.

frank t 
Clasificación:
4.0

El cliente no dejó un comentario.

Tracy K 
Clasificación:
3.0

Uhaul's App is terrible. You have to do each page step by step to move forward but it only continues after you refresh it multiple times. Would go to the counter anytime after this.

Jessica M 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael R 
Clasificación:
5.0

El cliente no dejó un comentario.

angela g 
Clasificación:
5.0

They're doing everything the right way

Matthew C 
Clasificación:
5.0

Everything was fine. Very helpful staff. No issues

Arthur L 
Clasificación:
5.0

El cliente no dejó un comentario.

VIRGINIA M 
Clasificación:
5.0

This is the best uhaul location in Watertown

brady b 
Clasificación:
5.0

El cliente no dejó un comentario.

David T 
Clasificación:
4.0

The self pick up and return is a little labor intensive but works well. The right rear tire was low so I put some air in it. Everything went well. I will use U-haul again.

Kevin S 
Clasificación:
5.0

Good !!!

grenda f 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVIDENOCH K 
Clasificación:
5.0

El cliente no dejó un comentario.

James C 
Clasificación:
5.0

Improve online check in: I completed it and had to go through the exact same steps in person.

Alexander H 
Clasificación:
5.0

El cliente no dejó un comentario.

cardmen g 
Clasificación:
5.0

Website to me was horrible. Gentleman came in early and made it awesome very happy. I am a people person. This app was horrible to me. Love, Gene and.

EUGENE C 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID R 
Clasificación:
5.0

It was easy and great customer service. The only thing I see would be offering service where someone could pick you up from your home and take you to the location.

Isabelle C 
Clasificación:
3.0

El cliente no dejó un comentario.

Tanya t 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa H 
Clasificación:
5.0

Mike was a great guy. Made sure I was happy and took care of everything

david b 
Clasificación:
5.0

The guy there stayed late waiting for me to rent the trailer. Top notch. Painless. Very easy.

Brian R 
Clasificación:
2.0

When I picked up the van both back tires were low and needed air put in them. The gentleman marked that there was 1/4 tank of gas but there was only 1/8th in the van before I left the lot. I have pictures to show all of this. I did leave the tank at 1/4 though when I dropped the van back off that evening. The gentleman helping was very nice and the van was clean, disappointed that the van was not 100% ready to go though. I should have done an inspection before signing the contract but I know now to do so if I ever need to rent again.

Shannon H 
Clasificación:
5.0

Only thing is U-Haul units for storage bad for using the truck going through it got getting stuck plenty of times because it was not plowed but other than that good stuff

lashard a 
Clasificación:
5.0

Awesome help

scott r 
Clasificación:
5.0

El cliente no dejó un comentario.

William M 
Clasificación:
5.0

Great experience

Richard T 
Clasificación:
2.0

The hidden charges drove the price much higher than I expected. I have been billed 3 times since returning the equipment. There was no damage to it. Twice was for tolls despite having ezpass. It would have been cheaper to drive my pickup vs. renting a trailer. I will never use uhaul again.

Don M 
Clasificación:
3.0

El cliente no dejó un comentario.

pertricia r 
Clasificación:
5.0

El cliente no dejó un comentario.

ramona s 
Clasificación:
3.0

El cliente no dejó un comentario.

Kate S 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank T 
Clasificación:
5.0

El cliente no dejó un comentario.

Charlie W 
Clasificación:
3.0

The only complaint I have is that no one answered the phone. My boyfriend and I called multiple times before we stopped by. Employee was helpful and kind, business and truck was clean:)

sarah w 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael o 
Clasificación:
5.0

Trailer tires were dry rotted and cracking on the side wall and they were bald.

Ryan R 
Clasificación:
5.0

El cliente no dejó un comentario.

FRank T 
Clasificación:
5.0

El cliente no dejó un comentario.

Cathy S 
Clasificación:
5.0

Everything was great!

Jim G 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily L 
Clasificación:
5.0

Unit was available on time and in great shape. Process was quick and smooth, and I was on the road ahead of schedule.

Douglas M 
Clasificación:
1.0

A lot of hidden fees plus gas, price ends up being extremely expensive.

Steven H 
Clasificación:
5.0

El cliente no dejó un comentario.

ROCHELLE D 
Clasificación:
1.0

El cliente no dejó un comentario.

Dominic S 
Clasificación:
3.0

I declined the extra offers and ended up paying for a service I declined and the worker couldn't figure out how to remove it. So we let it be because we had to call someone else to fix the issue. If I knew I could've checked out on my own I would've chosen it.

Tupuana M 
Clasificación:
5.0

Fast check out and helpful

Roy H 
Clasificación:
3.0

Not a good experience with the paper work not being accurate. Told a time to be back for drop of then it's not the right time he said, So I was overcharge. Not a good time will not use again.

RICHARD M 
Clasificación:
5.0

El cliente no dejó un comentario.

Roy R 
Clasificación:
4.0

Way to slow on putting in uptake information. 45 minutes way to long. I was ready to walk out.

Paul W 
Clasificación:
5.0

He told me that the pull trailer would be more expensive to rent, but after paying for my milage i think he was so wrong, because my 4x4 would of been less on gas. So thanks

Ann C 
Clasificación:
4.0

Open up earlier. At least by 9am.

TERRANCE D 
Clasificación:
3.0

Coordinated turn in over the phone. Parked truck at site after hours and left keys in drop box as directed. Called the next morning to confirm everything was ok. Agent said he was going out to check in truck and I would get a email receipt. I got the receipt later that morning. All was good no additional changes. Friendly and efficient

Phillip T 
Clasificación:
5.0

Complete opposite experience from what we dealt with at the pick up location. The gentleman that helped us was super friendly, efficient & actually checked the truck in when we go there. I would recommend him.

Heidi B 
Clasificación:
5.0

Mike did a great job and had everything ready for us. Great customer service!

robert p 
Clasificación:
3.0

Upon arrival, my reservation was canceled. I had to travel across town to another uhaul location to pick up, only to find out it was reserved by another customer. I wasted around 2 hours of time. The gentlemen that assisted us was very helpful and understanding and tried to jump through hoops to help me out.

Abram C 
Clasificación:
2.0

Got sent to a 3rd party to get the truck and the guy had to clue what he was doing and took 45 minutes to get us the Uhaul. Also we paid for a appliance dolly that we never got. Just an awful experience.

Brittany H 
Clasificación:
1.0

El cliente no dejó un comentario.

Kirsten F 
Clasificación:
4.0

The drop off experience was pleasant. The person looked over the truck to confirm it had no issues and I was on my way.

Thomas O 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina S 
Clasificación:
3.0

Very friendly.

James R 
Clasificación:
1.0

I would NEVER recommend anyone to rent from this location. Area manager is very friendly and helpful but the owner of this location is an absolute crook.

Stephanie D 
Clasificación:
5.0

El cliente no dejó un comentario.

OMAR S 
No se han enviado comentarios para esta ubicación.
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