Comentarios del cliente para EZ Storage of Burbank LP

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de EZ Storage of Burbank LP

Grado total:

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Nassrin B. en

Grado:

I couldn’t figure out how to enter the facility and the person working didn’t answer my calls the first 4 times I called. She also didn’t inform me of the extra 20 dollar fee I would incur if I did not take a picture of the gas and the mileage when I returned the truck . I ended up only finding this out after I already put the keys in the drop box. Terrible service

Richard G. en

Grado:

El cliente no dejó un comentario.

Edward C. en

Grado:

Customer Service was Outstanding! The van was brand new and incredibly easy to drive. I found the HD backup camera camera was immensely helpful. I was very surprised to find the monitor in the rearview mirror.

Chislaine P. en

Grado:

There was a Service Warning came up "Traction Control". I called the location manager. She requested the assistance from U-haul main office. I did not hear back from U-haul main office. The warning message went away after I restarted the vehicle.

Puneet S. en

Grado:

El cliente no dejó un comentario.

ipolito A. en

Grado:

The experience with the staff at this location was great, the gentleman staffing the counter was amazingly helpful, pleasant and went out of his way to make sure my needs were taken care of. I highly recommend this location.

DOMINIK R. en

Grado:

The two clerks were so nice and accommodating that I'd come back any day! Thank you for being so helpful on such short notice!

roger M. en

Grado:

Service was good and truck in good operation but store had limited supplies and parking/entrance was complicated to find

ZHEYU J. en

Grado:

The staff here are super nice, and helpful

julie frances S. en

Grado:

I have always felt the service is good here and I have recommended this facility to others. thanks

alan A. en

Grado:

El cliente no dejó un comentario.

DYLAN MAX D. en

Grado:

Work with the customer and don't adhere to blind black and white rules when you are dealing with an individual, it cost me a lot of extra money unnecessarily and I will not be renting here again.

Leah C. en

Grado:

Great location! Friendly and knowledgeable sales associates!

Mindi C. en

Grado:

This location should just be strictly a self storage business.

Shawn H. en

Grado:

Although the van was dirty on the outside, it didn't really affect my usage. The inside was clean and the gas tank came full of fuel, unlike most locations. The rental office is inside a very secure steel fence and they are sometimes not immediately available to answer the phone to let your vehicle in.

Alexander B. en

Grado:

El cliente no dejó un comentario.

Grace B. en

Grado:

The office staff was very friendly but it took a very long time to get my equipment.

Michael K. en

Grado:

El cliente no dejó un comentario.

Dennis D. en

Grado:

Very friendly service

Sydney L. en

Grado:

I want a refund!! I doubt with the rudest and most disrespectful employee I have ever dealt with in my whole life! She overcharged me for things I didn’t purchase! You charge me for miles I did not drive! I don’t understand how you have is employing such rude and experienced and qualified employees! When will I get my refund?! This was the worst experience I’ve ever experience with U-Haul and may never use them again because of this! Give me a refund

Jacqueline R. en

Grado:

El cliente no dejó un comentario.

Victoria E. en

Grado:

El cliente no dejó un comentario.

Hilari S. en

Grado:

El cliente no dejó un comentario.

Jeff H. en

Grado:

El cliente no dejó un comentario.

Adi Vishnu P. en

Grado:

El cliente no dejó un comentario.

thelma B. en

Grado:

El cliente no dejó un comentario.

timothy S. en

Grado:

The first issue was the inclusion of the SafeMode $14.00 Charge which I was never informed of or given a choice to OK or decline. If she asked if I wanted cover I would of and usually said no as my auto policy cover this kind of rental. I would like this charge removed or returned to my credit card. She did not do a walk around for damages no look for any engine warning lights. There was a warning of some kind and I did tell her she should check on it. Otherwise the truck worked fine and the trip was easy.. all went well on that part. Regards, Tim Shaner (PS She did misspell my last name 'Schaner' should be Shaner per my ID.)

Hadley R. en

Grado:

I paid for a dolly but did not receive it. Even after they doubled checked with me at the counter that I ordered a dolly. I figured it would be in the truck since they did not give it to me at the counter. It was not. And I didn’t have time to turn around and go back. Two tiny 20 year old girls moving super heavy furniture without a dolly is absolutely miserable. This move was by far the most miserable experience of my life and that was heavily influenced by the lack of equipment. Hopefully I will not be charged for the dolly. The after hours return information for the truck was also extremely confusing and vague. There was nowhere to park the truck. Very frustrating after spending hours moving furniture by hand. This location is not easy to locate or maneuver. The signs are very confusing and parking is terrible.

grigor K. en

Grado:

El cliente no dejó un comentario.

Michael M. en

Grado:

El cliente no dejó un comentario.

LLOYD H. en

Grado:

El cliente no dejó un comentario.

Harmik N. en

Grado:

Do not provide reservation for a time earlier than the time the pick up location opens.

Mark S. en

Grado:

El cliente no dejó un comentario.

Ali S. en

Grado:

El cliente no dejó un comentario.