Had a horrible experience. Check in people were the best. Truck broke down, was told it would take 2 hours, it took over 3. Tried to contact the manager or whoever he was and he completely blew me over. I was in a hurry to get something. It should have only took about 2 hours instead took almost 5 hours.Samantha M.
Customer Reviews for Exxon Super Center
(Distribuidor de U-Haul del vecindario)
Springville, AL 35146
Services at this Location:
- Lun. - vie.: 5 a. m. - 5 p. m.
- Sáb.: 9 a. m. - 1 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.William F.
Everything was Satisfying.DEMOND W.
when we call uhual they can never get the correct location , we want the one on 115 Legacy, Springville, they try and send us to the mom and pop one on 411 which is out of our wayDurwood S.
WORST SERVICE EVER!! MADE RESERVATION - WENT TO PICK UP WITH CONFIRMATION, NO TRUCKS AVAILABLE. THIS IS THE MADISON LOCATION. WAS TOLD TO GOVERNOR'S DRIVE.Errol P.
El cliente no dejó un comentario.Cynthia A.
There was no one there to do check. Employee had to call have someone do it on phone. Gas level on their end showed 3/4 rank while it was actually 1/4. Had to dispute this with Uhual.carl M.
El cliente no dejó un comentario.Glenda and Wayn H.
El cliente no dejó un comentario.michael S.
El cliente no dejó un comentario.Laura H.
You need to remove Reeds Storage in Springville from your list of drop offs. They haven't done business with U-Haul in yrs.Rose S.
Great customer service from the staff. Will definitely be using them again very soonERIC E.
El cliente no dejó un comentario.john M.
El cliente no dejó un comentario.CHASAITY S.
El cliente no dejó un comentario.Diana H.
El cliente no dejó un comentario.Bobby R.
El cliente no dejó un comentario.David S.
In and out, no bossyness and I was goneLewis S.
The people there are so polite. And very helpful.Memory R.
El cliente no dejó un comentario.James W.
El cliente no dejó un comentario.Ray S.
wish you could rent by the hours we only needed it for about 3 hoursdurwood S.
I was charged $10 on final bill for rental of furniture blankets and dolly, I did not ask to rent them nor did I use them. I couldn't not see my receipt at the time bc it had not emailed to me.Blake M.
El cliente no dejó un comentario.Michael T.
El cliente no dejó un comentario.durwood S.
El cliente no dejó un comentario.Joe C.
Tire tread close to wear marks, right rear wheel rusted to the point of flaking and needs changed, other 3 wheels looked alot newer. Employees very polite.David M.
Did not even get a receipt. Had to get one printed off by the drop off place. I hooked everything up . She never came out of the store to check anything.Jonathan W.
Appt was for 7 and had everything schesuled online. The person at Exxon wasn't trained on the Uhaul system. I did not get out of there until 8:30. Had to do remote check in on the phone. Very disappointed with lack of training. To the clerks credit she did not give up and I did get my rental. It was not her fault she hadnt been trained but got caught in the ceasefire.Daniel B.
Everything went very wellJAY I.
El cliente no dejó un comentario.david H.
El cliente no dejó un comentario.Shawn V.
El cliente no dejó un comentario.Alan P.
I has called them to reserve the 15' truck. She told me to reserve it through the 800 number so I did. Upon arrival she couldn't locate the reservation even with my phone in her hand with all the information. This went on for 15 minute. She called someone that works there to help her over the phone. I got my phone back and did the check in online thinking this would help her. It didn't. She asked me for all the information plus 4 different phone numbers in order to process an order even after she located my name. She said it didn't matter if you reserved online and did check in she still had to re enter everything. This took 45 minutes. I would never ever use this location again and if this is the way UHAUL does transactions I will not use Uhaul again.debra M.
A lot of miscommunications at this location.stephanie M.
The morning clerk was very nice and helpful. No issues with pick up. However, the evening clerk was very rude. I used the U-Haul app on my iPhone to return the truck. Within the app, I answered all questions regarding mileage and fuel level. Within the app, I was also instructed to take pictures of the following: mileage/fuel level, inside the truck, in the storage area of the truck and the parking spot. I also was asked to share my location as proof that I was returning the truck to the correct location at the agreed upon time. After completing all tasks required, the app instructed me to drop my key in the drop box. There is no drop box, so I took the key inside and this is where I met the very unprofessional and rude Exxon employee. I explained that I had finished everything on the app and I just needed to drop off the key. She asked to see the pictures that I took. I tried to explain to her that I took the pictures within the U-Haul app and they were not saved to my phone. She said â€œwell, I need them for our paperwork.â€ I said â€œwell, I'm sorry I don't have them. As I said they were taken within the app.â€ She the huffed and said â€œFine, I'll go look myselfâ€. And stormed out to look at the truck. When she returned, there were other customers waiting. Obviously, she didn't see me standing there because she was complaining to the other customers about â€œsome lady arguing with her over stupid pictures on her phoneâ€. I spoke up and explained that I was not arguing with her, I was explaining to her that I completed the return via the U-Haul app. I think her problem was that she didn't want to walk out to the parking lot. Very unprofessional and rude. She could have just asked nicely, and I would have done it for her. Maybe she was just having a bad day. However, she would benefit from some customer service trainingRandy M.
El cliente no dejó un comentario.Brandi H.
El cliente no dejó un comentario.Doyle P.
The girl that helped me was very professional, even being the only one there and having to handle the other duties of her job.Davie W.
Truck was full of ants when I picked it up.Guy H.
El cliente no dejó un comentario.BRUCE M.
The only problem I had was they swapped the truck to a bigger one but everything worked out fineMaleecy O.
The truck had a horrible smell in the loading area that we had to air out for hours. We didn't notice it until after we had traveled to our home to load.James O.
El cliente no dejó un comentario.Julie M.
El cliente no dejó un comentario.Jamie M.
Attendant is rude. Took customers before completing our rental process. Wasted our time.Rebecca H.
Very satisfying and pleasant experienceElizaBeth H.
No equipment was available at this location (such as dolly or moving blankets), only the trucks.Tim Q.
For starters, next time can be fair with prices, was told a different rate, and was over charged. The rental rate for said truck was only supposed to be $19.99, and was charged $29.99. I want a customer service representative to contact me as soon as possible. I am on a limited income and have rented Uhaul before and have never been treated this way before. I am definitely unsatisfied. My cell number is 205-706-8684.betty C.
Diesel engines in trucks for better power and fuel mileage because the gas engines are terrible on powerTrenton D.
First don't call me the day before a reservation with a time three hours later than I've requested. Second, don't tell me 24 hours before truck pickup that you've moved my location to 60+ miles away and then i had to take a local rent from my city and drive 547 miles. Then i was forced to pay for mileage. Its not easy to change movers with less than 24 hours notice. If you cannot guarantee the time or the truck then stop giving the option to choose it when it's booked. This policy is awful and has negative consequences for the renter especially if they have scheduled movers for a specific time slot based on what was selected on the uhaul website. I booked that truck two weeks in advance but got no notice for a change. This experience has definitely made me rethink choosing uhaul in the future. The price may be competitive but the service has made me choose differently if I can get a truck as promised somewhere else.Kenneth D.
Always very helpfulJIM A.
El cliente no dejó un comentario.Tanya E.
Service was great. The representative was very professional.gwendolyn G.
Person at location was unfamiliar with online process. Truck inside was clean but dash was falling down on passenger side. Handle was missing on the roll down window on drivers side. Location itself was very convenient but the overall experience of getting it rented was not as snotty as I thought it should have been.Brad T.
El cliente no dejó un comentario.randall D.
El cliente no dejó un comentario.Loren R.
first ,the truck had no oil in it at all. I informed the attendant about the situation, she ask if would go out and put some oil in it . Which I did ,because I was on a time schedule. the truck had very little power and the oil light stayed on the whole time. this made my trip even more frustrating. I think I should be reimbursed or given my next travel free.Thank you for your consideration.Concil M.
Great folks a real pleasure dealing with themJIM A.
El cliente no dejó un comentario.starla B.
The owner took time to rent to me from his home because the terminal at the store was online. I thought that was above and beyond reg service...dougles B.
The first truck I was given had a dead battery so they gave me the only other 26' truck they had. This truck was fine but it resulted in a fuel charge that I should not have been charged. There was a difference in the fuel level from the first truck that I was given and the second truck. The second truck had 3/4 tank of fuel which I replaced when I returned the truck. Please refund the $49 fuel charge to my account. Thank You,, Steve Pollock Contract 28859033STEVE P.
Equipment was not available at the location where my reservation was confirmed. Lost 12 hours of use. New location, the one referenced here, was closed at pick up time. First Uhaul person I spoke with was rude, "sorry I cant do anything about it" was what I was told.bryan M.
One of the taillights didnt work when you put on the brake. The charges for how much then rental was wasnt displayed so we would know the costs. We didnt receive our rental agreement or receipts until we had to contact them. What kind of company does that? Being there for the customer is key one. We were blind to everything except a 19.99 plus 14.00 insurance charge. Very dissatisfied. Wouldn't recommend this company. In the past I received a paper document with everything on it.Drenard J.
The clerk in the store was very friendly,helpful & efficient.Would definitely rent from them again.robbin C.
Trailer was clean but had some lights outRON L.
The service was great. Right blinker did not work but was well taken caer of .jimmy L.
El cliente no dejó un comentario.Jimmy H.
Please call regarding this transaction. Many mistakes and terrible communicationdebbie C.
Great helpJim A.
the location that we picked up from was excellent. dealing with the UHAUL reps was incredibly frustrating. was on the phone for 25 minutes with no solution to my problem. was laughed at. almost like it's a service where nobody cares much about making a profit.Robert F.
Truck good, performed good.Gary E.
The Springville location helped us out.. we'd reserved a 10ft from that location last night.. we got there and they don't have any 10 ft trucks.. we checked our reservation and it had diverted us to a dealer many miles away.. Springville did have a large truck that we did use.. Corporate reservation system is really bad if what you reserve is not what you get..Mark B.
El cliente no dejó un comentario.DONALD S.
El cliente no dejó un comentario.michael P.
Friendly, helpful service when picked up and delivered. Thank you so much. Customer service is everything.diane F.
El cliente no dejó un comentario.Randall C.
El cliente no dejó un comentario.Eric P.
El cliente no dejó un comentario.David H.
Hitch on first trailer wouldn't fit. Second one for just as it should. No help hitching up but it was a small business.Jake P.
Train the cashier to know more about Uhaul rental process. Even though we did all the rental information online, the pick up and return process took a long time. The cashier did not seem to know much about the uhaul process.Joey M.
El cliente no dejó un comentario.WILLIAM F.
My problem was with Uhaul not the store I returned it to.Tony C.
This was a major hassle from the beginning. I originally rented a truck to pick up in Oneonta, Al and when I arrived to pick up the rental they told me that the truck I had rented had not been returned yet. They tried to contact the people with no success. Ultimately I had to drive 30 minutes away to pick up a bigger truck. This put me a whole day behind moving after spending 4 hours trying to get a truck that I already had rented. Please review and reevaluate the process for overdue rentals and how to ensure the rentals past due do not effect rentals that are already confirmed.Greg G.
El cliente no dejó un comentario.Timothy N.
The customer service was great! The representative was friendly, happy to help and knowledgable. I was on my way in no time! 5 stars!!Kenneth W.
El cliente no dejó un comentario.David R.
Had a smooth transaction with rental, truck good, no probablemsGary E.
El cliente no dejó un comentario.James P.
El cliente no dejó un comentario.Michael W.
No one to help hook up trailer. Strained back trying to hook up.R W P.
This location rented me a 26ft truck for a 7 hour trip from Birmingham AL to Charleston SC. The A/C went out at around hour 1 and had to drive the remaining 6 hours with no AC. Turned the truck in at Charleston and a case was opened. The employee told me that the original location I rented the truck from would contact me within 24 hours. It's been 4 days already and there has been no attempt to contact me.Aitemad L.
the trailer i rented had a flat when i picked it up. i had to stop numerous times to add air. did not receive a discount or anything...Charles B.
Make sure AC on equipment works properlyDON T.
El cliente no dejó un comentario.DANIEL B.
Was not happy that I had to drive to Springville to pick up a truck when I had one reserviced in the Odenville location.Patricia B.
When I was told about the pricing, the lady on the phone misled me by omitting the fact that if I went over the 50 miles that I would be charged for all the miles not just the amount over 50. This is a substantial amountmaurice B.
No equipment was available at the time of pickuTrent V.
Very busy market/uhaul rental facility for one person to handle checking out customers and leasing uhaul equipment.Derrick G.
El cliente no dejó un comentario.ken L.