Comentarios de los clientes para Express Towing and Recovery #2

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Express Towing and Recovery #2

Clasificación general:

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Angela F.
Clasificación:

very nice guys. exceptional customer service!

Ricardo G.
Clasificación:

El cliente no dejó un comentario.

WILLIAM D.
Clasificación:

El cliente no dejó un comentario.

Dana M.
Clasificación:

The Express Towing was completely clueless about my reservation being changed to their location by UHaul. Luckily I had a text confirmation from you to confirm. Also, not only were they unprepared for our arrival, the truck wasn't cleaned out and their online check in service was not working. We are waiting to see if we were double billed.

michael B.
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They charged me for three days when I had it less than two. It even shows it on the receipt, look it up 93458611

Dana T.
Clasificación:

Use trailer tongue stands to keep from having to pick up from ground.

Penny V.
Clasificación:

El cliente no dejó un comentario.

DAWN N.
Clasificación:

El cliente no dejó un comentario.

David G.
Clasificación:

Went to turn in the truck a day early and noone was there. Went by again several hours later, still noone there. My cellphone from Texas did not work in this area so could not call. Finally put keys and contract in drop box, again, A DAY EARLY!! Could not go to uhaul website as box instructed because I did not have any internet service or cell phone service. He apparently didn't get around to checking it in till noon the next day. Now I'm being charged another day!?!?! Tried calling customer service after I saw the email showing another days charge and of course noone there at this time. So, now I have to take time out of my work schedule tomorrow to deal with this garbage!! Overall a pretty piss poor experience. I think I'll use Ryder next time!!! Someone at uhaul is getting an earful tomorrow!!

Renee A.
Clasificación:

Noone there. Supposed to leave gas tank three quartets full we left it full and they still charged me $1.17 for 2 extra miles. Sorry we Gave them too much gas back.

Colby S.
Clasificación:

El cliente no dejó un comentario.

teri F.
Clasificación:

El cliente no dejó un comentario.

Nicholas R.
Clasificación:

The man that I worked with seemed very unaware how to use the Uhaul system. I had all the information filled out for him ahead of time and he had to call support a couple times to get it figured out. I had put my debit card information in online to hold the truck and when I got there he said he needed to re-enter my card information. My card is brand new and has plenty of money in the account to cover this transaction but the system would not take it. After roughly five failed attempts with the debit card he asked if I had a credit card he could try. I, of course, gave him a credit card and the system took it first try. My complaint is that I had no intent on using a credit card and was not informed that I would be charged a fee of $9.02 on top of my $57.23 order. I could have easily written a check.

JAMES S.
Clasificación:

El cliente no dejó un comentario.

jerry C.
Clasificación:

Facility was closed on Saturday when I dropped the equip off.

JONATHAN S.
Clasificación:

El cliente no dejó un comentario.

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