Customer Reviews for Express Lube Professionals
(U-Haul Neighborhood Dealer)

131 reviews

Sugar Creek Center #1   Fenton, MO 63026

(636) 203-9131

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(636) 203-9131

Sugar Creek Center #1
Fenton, MO 63026

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–5 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great folks, nice interaction, and easy to drop off.

Chris Roberts 
Rating:
5.0

I think fixing the alignment and just filling the uhaul all the way so it’s just a return full type thing.

Caleb Smith 
Rating:
4.0

Not sure about this rental. Was originally going to pick up at Northwest Towing in House Springs,MO receive a call from U-Haul about 30 mins after reservation was made to tell that truck was already booked and had to go to Fenton location. To get to the Fenton location I pass by House Springs location to see that the truck was there ( not out as was told) travel back home had to back by House Springs to see that the truck was still there !!!!!! I check with House Springs location Monday,11-6-23 and was told that the truck DID NOT GO OUT. The Fenton location is a Oil Change business and oil changes come first, had to wait until they had time to do paper work. Know now that I could of just done everything on-line.

William Tasche 
Rating:
3.0

The ratchets on the trailers are never lubricated. There was fresh damage that had not been reported.

Bryan Cox 
Rating:
5.0

Customer did not leave a comment.

NICOLE MURPHEY 
Rating:
5.0

The guy at this location is awesome. I had to change my reservation multiple times and he helped me through everything. Thank you so much.

karen young 
Rating:
5.0

Customer did not leave a comment.

Jeremy Kennedy 
Rating:
4.0

Customer did not leave a comment.

Thomas Dillon 
Rating:
5.0

They did great! Got me checked out quickly and detached the trailer for me.

paul baniak 
Rating:
5.0

Customer did not leave a comment.

Krystal Atherton 
Rating:
2.0

I had to drive in the morning to return the keys to the owner because no drop box is installed. That's pretty unacceptable.

Vincent Herr 
Rating:
3.0

My pick up location was odd, since it was an express oil change place. But it worked fine. My only complaint was with how the online booking worked. I booked a location for Saturday in-person pickup (not the mobile pickup) and then UHaul emailed me on Friday to say they didn't have my truck available, and switched me to a different location, which turned out to be closed on Saturday, my pick up day. How stupid is that? So, I called Saturday morning and they sent me to this oil change place. I also had to go up a size on my truck because they also didn't have one available there. I'm glad I was able to get a truck, but not happy with how I ended up paying a lot more for a larger truck and driving twice as far to pick it up.

Nancy Goodman 
Rating:
3.0

The young person working there didn't seem to care that they did Uhaul as a service at all. The older gentleman was very nice

Jim Broderick 
Rating:
3.0

Customer did not leave a comment.

Kristie Snyder 
Rating:
5.0

U-Haul's online website stopped working when I tried to drop-off the vehicle and the employees at this location went above and beyond to make sure the return was filed correctly in spite of the issue.

Zachary Fleck 
Rating:
5.0

Customer did not leave a comment.

StevenP Westbrook 
Rating:
4.0

thought it was very easy to rent and drop back off , Josh was very polite and helpful , thank you

Karen Gianfrancesco 
Rating:
4.0

Customer did not leave a comment.

Robert Bollan 
Rating:
4.0

Customer did not leave a comment.

Brandon Rock 
Rating:
5.0

Customer did not leave a comment.

Steve Machalek 
Rating:
3.0

The location was fine. My issue is with the absolute horrendous experience for the 2nd time of using Uhauls online pickup via the app. Be yh times I was not given the code to get the key for tje truck. Then i tried to call customer service and it was an HOUR wait to talk to someone! Then after wasting an hour, i had issues with the app accepting the picture i took of the odometer and gas. I have had nothing but a bad experience with the online pickup and wont use it again

Tammy Powless 
Rating:
3.0

The main concern I would have to use this place again is that we had to wait a considerable amount of time for someone to be able to help us. We were told that their oil changes come first and it was first come, first serve. I could see the possibility of having to wait a long time each time depending on the timing of their business customers.

Wendy Simpson 
Rating:
1.0

Have been using Uhaul for the past few weeks for my company and I have never experienced such rude people than the ones working for Uhaul. They call with attitudes acting like even though I’m paying for these trucks it’s a problem I’m renting them. Spent thousands of dollars and I will no longer ever rent with Uhaul again. Horrible.

ALEXANDRIA ROSE 
Rating:
5.0

Customer did not leave a comment.

MICHAEL JANSON 
Rating:
4.0

Customer did not leave a comment.

Angela Frye 
Rating:
5.0

I would change nothing. The process was smooth, quick and carefree, which is how everything in life should be.

Marc Holst 
Rating:
5.0

Thanks!!

Richard Hart 
Rating:
4.0

Customer did not leave a comment.

Ron Stevens 
Rating:
5.0

Painless experience.

Gary Matthes 
Rating:
4.0

Customer did not leave a comment.

Jennifer Durbin 
Rating:
5.0

Great people and service I’ll use them again Thank You all

Timothy Wade 
Rating:
4.0

Customer did not leave a comment.

Ashley Cavenaugh 
Rating:
4.0

Customer did not leave a comment.

MICHAEL HOOD 
Rating:
5.0

Customer did not leave a comment.

David Stout 
Rating:
5.0

Customer did not leave a comment.

Carolyn Bottini 
Rating:
4.0

Customer did not leave a comment.

David Randolph 
Rating:
5.0

Very friendly, helpful staff! Easy to do business with and will absolutely return to this location in the future.

David Walter 
Rating:
5.0

The mobile check in takes too long. Nothing was working, the location was closed, customer service had a 20 minute hold time. It took an hour just to check in. Things could be better streamlined. Since it took so long to get it checked out we were late getting back. Not sure I would recommend the service.

Angela Wilson 
Rating:
3.0

Customer did not leave a comment.

Jacob Hartmann 
Rating:
5.0

Very confusing to get truck picked up. Was not told had to do all this and I was charged for over night when I was returning same day. Person who helped me order truck could have explained all this

TAMMY HANDLEY 
Rating:
5.0

Customer did not leave a comment.

Aaron Jorson 
Rating:
5.0

The wheel and hub broke off the tow dolly on the road. This is not the dealers fault as it couldn’t be visually verified.

Dave Syers 
Rating:
5.0

Customer did not leave a comment.

David Clement 
Rating:
4.0

The inside of truck was dirty someting had been spilled by previous user and not cleaned up. But overall it was easy to rent, the staff very helpful and friendly.

Elaine Couts 
Rating:
3.0

Customer did not leave a comment.

Bruce Taylor 
Rating:
5.0

Customer did not leave a comment.

ken mack 
Rating:
1.0

Office was gross just walking in the door made me want to go somewhere else it's a disaster and a safety hazard stuff just thrown all over the place I will not be using this location again nor will I ever recomend it to anyone else

greg evans 
Rating:
5.0

Customer did not leave a comment.

Shawn Henry 
Rating:
3.0

had to wait a long time to pickup and drop off my rental truck as there was only guy who did rentals and their oil change customers had priority over me.

Stephen Doing 
Rating:
5.0

The guy was awesome to work with. I would recommend that store anytime.

denise passanise 
Rating:
4.0

Customer did not leave a comment.

CHRISTINE JUNGE 
Rating:
5.0

Customer did not leave a comment.

mark steere 
Rating:
1.0

We were on time they were not they refused to give us the equipment on time and then they said that the guarantee didn’t apply to the situation

David McPherson 
Rating:
2.0

The dealer where I picked up trailer didn't know I was coming where I dropped it off was supposed to be open and wasn't drove around Lebanon to a couple of them .The trailer should be a one day rental instead of two days so it would be cheaper .

ROY ROESCH 
Rating:
3.0

No convenient way to put hook straps inside of your box trailers to secure items. Serial number on the trailer did not match paperwork.

WILLIAM HUBBS 
Rating:
3.0

I was charged twice for the truck, still working on removing the duplicate charge. Need to call UHaul to further discuss the issue. NOT HAPPY!!!

Jacob Moore 
Rating:
3.0

Nice that you offered 24 hour check in. I actually would not have needed the extra 2 day rental I paid for.

christine mudd 
Rating:
5.0

Customer did not leave a comment.

Michael Brannon 
Rating:
5.0

Quick, Helpful and friendly

Stefani Beaver 
Rating:
3.0

Customer did not leave a comment.

Rhealene Robertson 
Rating:
3.0

Lower per mile, cost me a lot ... if I’m in need again, I’m borrowing a friends truck

tim kromer 
Rating:
4.0

Helped me reconfigure my towing ball - thanks!

Alexander Dickson 
Rating:
5.0

Great service!

DIANE CAIN 
Rating:
5.0

Very nice people. I worked with Steve and Andrew. Very helpful.

joe simmons 
Rating:
5.0

Andrew was very helpful.

Debra leedy 
Rating:
3.0

Ok

VIKKI DAHLEN 
Rating:
3.0

The only employee familiar with U-Haul rentals was absent from work and the gentlemen who helped us did not know how to add miles to the one-way rental or do anything with the computer. He was candid and apologetic, but that didn't help us. Fortunately, we didn't need any extra miles.

Alexander Dickson 
Rating:
4.0

Printer was not working but he emailed the copy to us

karen presley 
Rating:
5.0

Very affordable, easy online pre-registration, and quick processing at the office to pick up the truck. Even identified closest UHaul location to drop off the truck at the other end!! Will definitely use them again!!!

walter thomas 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER SHARP 
Rating:
5.0

Customer did not leave a comment.

BHRIJESH SHAH 
Rating:
5.0

Very fast and well programmed. Drop off was close. Great experience!

Toni Aguirre 
Rating:
5.0

Customer did not leave a comment.

Bryant Isaacs 
Rating:
5.0

Customer did not leave a comment.

JAMES LANKFORD 
Rating:
5.0

Customer did not leave a comment.

james golden 
Rating:
3.0

Customer did not leave a comment.

Michael Trost 
Rating:
5.0

Very helpful, went out of their way to help.

Susan Faerber 
Rating:
5.0

Customer did not leave a comment.

JAMES GANN 
Rating:
1.0

The location that I was sent to didn't have my truck. I then had to go to another location to get the vehicle. As a result, I had to pay movers an extra 1.5 hours to stand around and wait for me. Peolpe were stunned that it cost me 180.00 to rent a truck for the day as well.

John Carney 
Rating:
5.0

Customer did not leave a comment.

Nick Hornung 
Rating:
5.0

Customer did not leave a comment.

christopher may 
Rating:
3.0

Customer did not leave a comment.

Randy Taylor 
Rating:
4.0

Customer did not leave a comment.

Harold Dobbins 
Rating:
5.0

Customer did not leave a comment.

holly plunkett 
Rating:
4.0

This guy (Andy) was very accommodating, but those "Call-In Girls" from the Central Office were NERDS. They yapped off the Phone # sooo... fast, I had to replay my Message about five times. And some Bimbo got mad at me, with her what-uh, when I called in... and got through finally. Amanda finally helped me, and set up my Drop-off location! THANK YOU Amanda...!!! : )

WILLIAM WIKAR 
Rating:
3.0

Customer did not leave a comment.

kristina gomes 
Rating:
4.0

Customer did not leave a comment.

tna erickson 
Rating:
5.0

Customer did not leave a comment.

david MILLER 
Rating:
5.0

I drop off after hours.. however the application guided me through the process and it was fantastic. I have used this service 2 times and I had no issues.. Thank you

maribel cortes 
Rating:
3.0

The back left light flickered and was weak. He assumed it would improve after it warmed up.

ROYAL ELLINGER 
Rating:
5.0

Customer did not leave a comment.

RAYMOND SCHULTZ 
Rating:
3.0

Customer did not leave a comment.

RICKY LANE 
Rating:
5.0

Customer did not leave a comment.

GLENN ROBINSON 
Rating:
5.0

I thought I read online that s 5x10 trailer would accommodate a queen bed but the box springs wouldn't fit through the door. Had to leave it behind.

Mary Aubin 
Rating:
4.0

Customer did not leave a comment.

AMY EBKER 
Rating:
3.0

Customer did not leave a comment.

KEITH GEORGE 
Rating:
5.0

Customer did not leave a comment.

DEBORAH MORGAN 
Rating:
4.0

Tell them to bring along an electrical adapter for the 4 pin harness that is on the trailer.

terry leible 
Rating:
3.0

My reservation was confirmed for pick up in Ballwin, but was switched to Sugar Creek without my knowledge. This extremely inconvenient and wasted 2 hours of our limited loading time. While the people in Sugar Creek were helpful and pleasant, it was very far away and hard to find. I was not happy.

DAVID HALL 
Rating:
5.0

Customer did not leave a comment.

Rodney Bahr 
No reviews have been submitted for this location.

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