I would change nothing. The process was smooth, quick and carefree, which is how everything in life should be.Marc H.
Customer Reviews for Express Lube Professionals
(Distribuidor de U-Haul del vecindario)
Fenton, MO 63026
Services at this Location:
- Lun. - vie.: 10 a. m. - 5 p. m.
- Sáb.: 8 a. m. - 5 p. m.
- Dom.: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Ron S.
Painless experience.Gary M.
El cliente no dejó un comentario.Jennifer D.
Great people and service I'll use them again Thank You allTimothy W.
El cliente no dejó un comentario.Ashley C.
El cliente no dejó un comentario.MICHAEL H.
El cliente no dejó un comentario.David S.
El cliente no dejó un comentario.Carolyn B.
El cliente no dejó un comentario.David R.
Very friendly, helpful staff! Easy to do business with and will absolutely return to this location in the future.David W.
The mobile check in takes too long. Nothing was working, the location was closed, customer service had a 20 minute hold time. It took an hour just to check in. Things could be better streamlined. Since it took so long to get it checked out we were late getting back. Not sure I would recommend the service.Angela W.
El cliente no dejó un comentario.Jacob H.
Very confusing to get truck picked up. Was not told had to do all this and I was charged for over night when I was returning same day. Person who helped me order truck could have explained all thisTAMMY H.
El cliente no dejó un comentario.Aaron J.
The wheel and hub broke off the tow dolly on the road. This is not the dealers fault as it couldn't be visually verified.Dave S.
El cliente no dejó un comentario.David C.
The inside of truck was dirty someting had been spilled by previous user and not cleaned up. But overall it was easy to rent, the staff very helpful and friendly.Elaine C.
El cliente no dejó un comentario.Bruce T.
El cliente no dejó un comentario.ken M.
Office was gross just walking in the door made me want to go somewhere else it's a disaster and a safety hazard stuff just thrown all over the place I will not be using this location again nor will I ever recomend it to anyone elsegreg E.
El cliente no dejó un comentario.Shawn H.
had to wait a long time to pickup and drop off my rental truck as there was only guy who did rentals and their oil change customers had priority over me.Stephen D.
The guy was awesome to work with. I would recommend that store anytime.denise P.
El cliente no dejó un comentario.CHRISTINE J.
El cliente no dejó un comentario.mark S.
We were on time they were not they refused to give us the equipment on time and then they said that the guarantee didn't apply to the situationDavid M.
The dealer where I picked up trailer didn't know I was coming where I dropped it off was supposed to be open and wasn't drove around Lebanon to a couple of them .The trailer should be a one day rental instead of two days so it would be cheaper .ROY R.
No convenient way to put hook straps inside of your box trailers to secure items. Serial number on the trailer did not match paperwork.WILLIAM H.
I was charged twice for the truck, still working on removing the duplicate charge. Need to call UHaul to further discuss the issue. NOT HAPPY!!!Jacob M.
Nice that you offered 24 hour check in. I actually would not have needed the extra 2 day rental I paid for.christine M.
El cliente no dejó un comentario.Michael B.
Quick, Helpful and friendlyStefani B.
El cliente no dejó un comentario.Rhealene R.
Lower per mile, cost me a lot ... if I'm in need again, I'm borrowing a friends trucktim K.
Helped me reconfigure my towing ball - thanks!Alexander D.
Great service!DIANE C.
Very nice people. I worked with Steve and Andrew. Very helpful.joe S.
Andrew was very helpful.Debra L.
The only employee familiar with U-Haul rentals was absent from work and the gentlemen who helped us did not know how to add miles to the one-way rental or do anything with the computer. He was candid and apologetic, but that didn't help us. Fortunately, we didn't need any extra miles.Alexander D.
Printer was not working but he emailed the copy to uskaren P.
Very affordable, easy online pre-registration, and quick processing at the office to pick up the truck. Even identified closest UHaul location to drop off the truck at the other end!! Will definitely use them again!!!walter T.
El cliente no dejó un comentario.CHRISTOPHER S.
El cliente no dejó un comentario.BHRIJESH S.
Very fast and well programmed. Drop off was close. Great experience!Toni A.
El cliente no dejó un comentario.Bryant I.
El cliente no dejó un comentario.JAMES L.
El cliente no dejó un comentario.james G.
El cliente no dejó un comentario.Michael T.
Very helpful, went out of their way to help.Susan F.
El cliente no dejó un comentario.JAMES G.
The location that I was sent to didn't have my truck. I then had to go to another location to get the vehicle. As a result, I had to pay movers an extra 1.5 hours to stand around and wait for me. Peolpe were stunned that it cost me 180.00 to rent a truck for the day as well.John C.
El cliente no dejó un comentario.Nick H.
El cliente no dejó un comentario.christopher M.
El cliente no dejó un comentario.Randy T.
El cliente no dejó un comentario.Harold D.
El cliente no dejó un comentario.holly P.
This guy (Andy) was very accommodating, but those "Call-In Girls" from the Central Office were NERDS. They yapped off the Phone # sooo... fast, I had to replay my Message about five times. And some Bimbo got mad at me, with her what-uh, when I called in... and got through finally. Amanda finally helped me, and set up my Drop-off location! THANK YOU Amanda...!!! : )WILLIAM W.
El cliente no dejó un comentario.kristina G.
El cliente no dejó un comentario.tna E.
El cliente no dejó un comentario.david M.
I drop off after hours.. however the application guided me through the process and it was fantastic. I have used this service 2 times and I had no issues.. Thank youmaribel C.
The back left light flickered and was weak. He assumed it would improve after it warmed up.ROYAL E.
El cliente no dejó un comentario.RAYMOND S.
El cliente no dejó un comentario.RICKY L.
El cliente no dejó un comentario.GLENN R.
I thought I read online that s 5x10 trailer would accommodate a queen bed but the box springs wouldn't fit through the door. Had to leave it behind.Mary A.
El cliente no dejó un comentario.AMY E.
El cliente no dejó un comentario.KEITH G.
El cliente no dejó un comentario.DEBORAH M.
Tell them to bring along an electrical adapter for the 4 pin harness that is on the trailer.terry L.
My reservation was confirmed for pick up in Ballwin, but was switched to Sugar Creek without my knowledge. This extremely inconvenient and wasted 2 hours of our limited loading time. While the people in Sugar Creek were helpful and pleasant, it was very far away and hard to find. I was not happy.DAVID H.
El cliente no dejó un comentario.Rodney B.
Representative was excellent....polite, knowledgeable and caring.Mark O.
El cliente no dejó un comentario.Carl T.
El cliente no dejó un comentario.BRIAN C.
El cliente no dejó un comentario.BRIAN S.
El cliente no dejó un comentario.Laura J.
El cliente no dejó un comentario.CURTIS B.
We realized quickly after driving the vehicle that we had not in fact been given a full tank of gas, after we drove the vehicle 30 miles empty and it was at the 3/4 tank mark. We tracked when we had loaded the UHaul completely and filled up the tank how long it took us to get to 3/4 tank, and it was certainly at least twice the amount of time as it was when we first got the UHaul. This definitely hurt our experience overall.Kathryn A.
El cliente no dejó un comentario.HEATHER K.
El cliente no dejó un comentario.BERTRAND D.
Well apparently i went over Mileage and i asked if i could call U-Haul. The man took the phone outside had a supposed conversation with his boss and said he could not help me with the miles and i had to pay. I have dealt with U-Haul many times always very happy with everyone i met and dealt with. Not happy this time.JOY P.
El cliente no dejó un comentario.Tali M.
Location was not convenient or easy to get to. I needed a hitch ball and they had none. They could not even print my contract paperwork when I picked up the trailer.JOHN M.
Outstanding service even though their primary function as an express lube station is servicing vehicles, they treated me as I was their primary customer when I arrived to pick up a 12 X 6 trailer I had reserved. You will enjoy doing business with this agent.Stephen T.
Check out process took 20 min or longer. They didn't seem to know what to do.NICOLE K.
El cliente no dejó un comentario.Trever S.
It was a good running truck with comfy seats.CHRISTINE J.
El cliente no dejó un comentario.SHLANDA M.
El cliente no dejó un comentario.AMY A.
Andrew was very helpful & polite! Highly recommend!TONI T.
While the guys were helpful, the check in was a little challenging in that when i asked for a receipt for returning the trailer, they said you receive that from U haul....i said what if you guys fail to document my return....how do i verify you received it...crusty about helping me and simply providing a signature that i did in fact return the unit clean and in good condition.TIM M.
El cliente no dejó un comentario.CARMEN R.
El cliente no dejó un comentario.Stephen S.
El cliente no dejó un comentario.Randi S.
I reserved a trailer one week ahead, leaving my credit card info with the depot, and receiving a contract number. On the day of the pickup the trailer had not arrived. The depot offered no help but said to call the traffic manager. The UHaul traffic manager also confirmed the trailer was not there, but offered no real help other than stating there "appeared to be" trailers at two other locations in the area. I was asked to call these depots myself rather than the traffic manager calling to confirm - yes, I asked her to confirm and she just said call them. I barely had time to pick up the trailer before the depot closed. I will never use U Haul if I have any other option. No one took any responsibility, including the traffic manager. So, just who exactly is in charge at U Haul? Why did I need a reservation? What earthy value could there have been in giving my credit card to hold a trailer that was not really reserved? Pathetic.james S.
El cliente no dejó un comentario.William A.