The owner of express drive through was very accommodating. They were quick to check me in and return.Casey B.
Customer Reviews for Express Drive Thru
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Beginning to end a mess. Paid for 2 full days but threaten extra charge and customer displacement fee if not turned in 6 hours early. App doesn't work for pick up check in or drop off check in. Won't rent from this company againMarsha F.
Keep doing what you do it's greatRonald S.
The truck absolutely stunk of cigarettes, the back of the truck had grease on the floor and there was trash left in the "attic". Very disappointed in the condition.Rich R.
COME HAPPY THESE GUYS ARE REALLY GREAT.Richard B.
Excellent customer serviceYesabel V.
Have less wait time when you calljohn F.
El cliente no dejó un comentario.Todd T.
El cliente no dejó un comentario.Michail M.
El cliente no dejó un comentario.george P.
El cliente no dejó un comentario.Carlos H.
Nice workers on mahoning love emRyan G.
El cliente no dejó un comentario.Jennifer G.
El cliente no dejó un comentario.Michelle M.
El cliente no dejó un comentario.Thomas L.
El cliente no dejó un comentario.Nicole D.
El cliente no dejó un comentario.Tremaine M.
They could make sure the equipment is cleaned before they rent it outMarcia W.
Very easy to get along with and made the process an easy one. Great people to work with, would highly recommendJohn R.
They staff was great with trying to help me but coorprate refused to do anything. So, I will make sure my family, friends, and I never use you guys again!Camden G.
El cliente no dejó un comentario.SHARON F.
El cliente no dejó un comentario.Andrea M.
Easy pickup, friendly staff and very helpfulJames N.
El cliente no dejó un comentario.Ryan S.
Great customer service. Easy pick up & drop off location. Highly recommendMatthew B.
The UHaul pick up could not have been easier. The website loading was the only thing gave us trouble.James C.
Took a while on the app to check in. They also forgot the 2 wheeler I ordered.Joe M.
Very friendly and fair. Great proprietors. Would recommend to anyone.Joel S.
El cliente no dejó un comentario.Michael W.
Great place, great location. The guys were super friendly. Easy to get in and out. Very clean place.Michael P.
Trucks only... No supplies available... but friendly and very easy process using mobile phone app.Patrick A.
El cliente no dejó un comentario.KENNETH S.
El cliente no dejó un comentario.Bill W.
Personnel were very helpful and attentive to our situation.Marion F.
Keep straps in the trucks and not over charge for fuelBenjamin S.
I do not know if it the role of the store. I called the night before to confirm everything. The man I talked to was able to answer most of my questions. I arrived at 8:35 my reservation was at 9. Everything went smooth, I checked in. He went step by step explaining extra insurance and such. So it was extremely cold that day. 8 degrees, negative with the wind chill. Here is where the problem was. The gas tank was on 3/8 I was lucky the truck started. It had to run for almost 20 minutes as there was a thick pack of ice and snow on the windshield. I feel like their cold have been a tad more gas with how cold the weather was? I also feel like the ice/snow could have been help by starting the truck before especially because I called and confirmed the night before. I understand that is not his responsibility but I had also hired movers so waiting, defrosting, scraping for 20 plus minutes really put me behind.. and praying there was enough gas to warm up and get to the gas station. I understand that is not the store's responsibility but it's common sense especially when it's below zero.Jonathan M.
Make certain the equipment that is ordered is available.Cynthia H.
The pickup location was not a U-Haul center. It's a beer/liquor drive-thru. The name U-Haul gives, Express Drive Thru, is not the same name listed on the sign. They need more and larger U-Haul signs because if we hadn't seen the sole random truck sitting at the back of the lot, we wouldn't have known where to go. The proprietor was very nice, but it's a sketchy area, so customers should have more heads up before agreeing to rent from here.Nicole H.
When I asked where do I return the trailer, he told me, any location you like. So we returned it to the location on Mahoning Ave, and I was charged an ADDITIONAL $99!! Are you kidding me?! Absolutely ridiculous ??Pamela B.
Happy Thanksgiving Thanks for the HELP getting my DAUGHTER home safely from another state that no other rental places would let me pay for the rental without her having a physical credit card with her name on it Everything was perfect I highly recommend uhaul !!!laura N.
Very sketchy neighborhood! No other trucks around just a drive thru. Did not feel safe at all!Tamitha S.
El cliente no dejó un comentario.Vashyanna M.
I got charged for 10 extra miles. I have a picture of the mileage from when I got in and when i dropped it off. Also i got charged for insurance which i did not request or accept. Total results in about $34 in extra charges.Scott C.
El cliente no dejó un comentario.David S.