Customer Reviews for Exotic Tobacco
(U-Haul Neighborhood Dealer)

Rating:

1.0

No, I pray I never need them again. It took me 4 hours to get into my truck. The 1st rental failed to place the truck key in any of the slots. We went through 6 slots no keys. The locks where extremely hard to open. My husband injured his hand trying to open lock by pulling and hitting it as the rep stated to do. My rental was transferred to another location incorrectly, had to way another hour and half. Before that was corrected. The night I went to return it the the 24/7 location, gate was closed. After calling I was advised that luckily you didn't , because my return wasn't set up correctly. That location was incorrectly... you can't make this up! So finally I was sent to another 24/7 location. So after all the lost time wasted gas uhaul o ly decide to give a 40 dollar return. Which is crazy.I deserves 100% I lost a lot of time dealing with their mistakes, $40 is enough. I deserves a full refund .

Rating:

4.0

The rep (Shaun) that we returned the truck to was so helpful in answering our questions. She was knowledgeable and provided great customer service.

Rating:

3.0

Include the utility truck when it’s paid for in the order.

Rating:

3.0

OK, but is in a vape store most people would be uncomfortable

Rating:

1.0

Upon dropping off my rental, 12 hours early than scheduled during store operational hours, There was no check process other than giving the keys to cashier in the tobacco store. There was no inspection of the truck with me. There was no walk around, even though I requested one. I asked for the store clerk to explain the return process and I was told the "other guy" would come in in the morning and send me a final email. I made sure the fuel was exactly and slightly above where it was when I picked it up. I was 1 mile within my allowed mileage. There was no damage to the truck. I received a bill for almost $20 for fuel.. This is a 100% scam on Exotic Tobacco part. I called the store and was told to email picture of before and after and he would check the email tomorrow. This is outrageous as the bill I got clearly showed the markings of where the gas was suppose to be... and that is where it was! They are scamming people for money. I will write about this in my local column as I am a local columnist for there area. I expect someone from corporate to contact me to discuss a refund or a credit to my next rental. However I am DONE with EXOTIC TOBACCO, and UHAUL CORP should drop them as a franchise. POOR POOR managagement, and poor service!! DO NOT RENT FROM THIS LOCATION IN NASHVILLE NC and DO NOT RETURN TO THIS LOCATION!!!

Rating:

3.0

ordered pads but they were not in truck--had to return to site to pick them up but there were not enough to meet what we ordered

Rating:

5.0

You’re over the top. Excellent services.

Rating:

5.0

I was very satisfied with the service.

Rating:

4.0

There was NO manual wench on the car dolly I rented. There has always been one on the dolly/trailer I have rented in the past. It made it extremely difficult to use!

Rating:

4.0

fun spot, easy to locate

Rating:

2.0

Do not charge extra for gas when the gas was refilled more than what it was to start with

Rating:

5.0

Great condition

Rating:

4.0

Customer service was great. First truck engine light came on and then truck struggled to crank when “warm”, gas gauge was showing almost empty but only took 8 gallons to top off. We reserved truck for 2 days and this happened day 1. The gentleman contacted Uhaul rep and we were placed in another clean truck and given our 2 days for rental. We returned it a day early :).

Rating:

5.0

This location was well lit and maintained.

Rating:

5.0

This location ranks very close to the pick up location with excellent service as well.

Rating:

4.0

The day I contracted for the vehicle, the Staff did not think it was necessary for me to see all contract terms before signing. I parked on the site & they called & advised me that I interfered with their customer parking. As a result, I came to the lot before closing and moved my vehicle They should have advised me in advance to park my vehicle elsewhere. Overall, I thought the customer service was poor. I will not rent from them in the future.

Rating:

1.0

No help in trailer hookup, wiring incomplete. Items left in both truck and trailer. Inadequate area to hook up trailer. Egress extremely limited required 2 spotters and 10 minutes to get out including driving over curbs.

Rating:

4.0

The associate managing the store nice and helpful. However the drop off location is a Tobacco store, I would’ve preferred to drop it off at a Uhaul location but, I didn’t know the area well and picked the closest thing to my new home. I would recommend people to drop off at this location because I didn’t have any issues and the associate emailed me all of my documents very quickly and did everything off his phone instead of using those old and run down Uhaul computers that take all day to process an order.

Rating:

1.0

Hassan was very rude and took my deposit and made me pay extra because I was 5 miles over and 5 min later then the return time which was only because I was getting gas filling the truck back up to full.

Rating:

3.0

Had to take off trailer by myself because the worker said she didn’t know how to

Rating:

3.0

The pick up was delayed as the facility didn't have the proper software and the employee wasn't properly trained ... not the employee's fault as she was polite and professional... however, the owners don't mange the business in a way I would recommend

Rating:

1.0

Had appt. At 9:30 to pick up truck,store was not open until 11:00am. Drove 20 miles and had to go back home and come back.The owner of store said he has told y’all he does not open on Sunday till 11:00 am. , but they keep making reservations earlier than 11.The store is not fault in this situation.U-haul is at fault here.Will never use this company again , should have got discount or something ?

Rating:

1.0

The location was listed to be open at 10:00 on Sundays but the location did not open until 11:00.