Owner was very helpful and nice to work with
KATHLEEN M
Customer Reviews for Exmore Tru Blu
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
A direct phone number to the UHAUL representative at this location.
Alvarana WIt was a great experience.
David BEasy peasy! It was good to be free of the trailer and the help was appreciated! We will likely be repeating this route soon.
Robert DWe had originally needed at 10 foot truck. When we arrived for self check in the truck we were assigned was full of cigarette smoke, ashes, and clearly had cigarettes put out in the door. We called U-Haul and they assured us we could have a different truck but would have to wait till the place opened at 10 (two hours after our 8am pick up). We waited, he didn’t show up till 10:20, and took 20 minutes to switch trucks because he didn’t know how. We were not offered more miles/discount or anything for having to drive a vehicle with worse gas millage because it was larger plus the time to try to get trailer.
Teri CLocation was convenient, but it was a little sketchy, wasn't sure I was in the correct place.
Michael MExcellent service location.
Leonard SOur experience was great, the personnel worked with us allowing drop-off a couple hours later. It was necessary due to closing time.
Shirley DVery friendly and efficient. Quick pick up and return.
Bradley HManagement represented UHaul in an extremely professional manner.
Margaret GThere was a problem using the tow dolly. My son who picked up the truck & tow dolly said no one would assist at the location. I called the location 24 times during the next 2 hours!!! No one answered! I called the main dispatch and spoke to a guy there at least 3 times. I explained about the tow dolly issue. He tells me to go to the Uhaul site and watch a video!! HE also tried to call that location over and over also. No answer. My son in VA was to pick up the rental but I am in NY and needed to speak with someone at that location ASAP. This caused a huge problem in what was already a very stressful situation. Normally, Uhaul is reliable, but this particular location was useless. Their lack of care and concern is blatant. What ever happened to real customer service!
Chaun DI was charged $10.50 for fuel ($5.25/gallon!) when I had fueled the vehicle before returning. I have pictures of the dashboard; there was 202 miles to empty upon return; 194 miles to empty upon pickup. Irritating in what was otherwise a pleasant and helpful rental experience. Since the drop off location sells gasoline, I expect this happens regularly.
Claude TUHaul should fix the door latch on the trailer so that it doesn't stick inside the roof of the cab when the door slides open. I had a terrible time getting the latch unstuck and if I were a women, I do not think I would have been able to fix the problem due to the strength and effort it took for me to unstick the latch. Please fix this.
Richard KVery helpful staff
Joseph AThe staff was helpful and well organized. Clean and warm yet professional. Some people you just get a good impression about and that would be the staff and leadership at this location.
Madonna Bexcellent customer service!
Jen Dvery nice customer service
Jennifer DGreat experience. Professional. Helpful. We love this place
Kenneth DIn and out quick. Friendly and helpful
Christopher SThis was the easiest U-Haul rental!!
Alva RNo help at all from person in.store other than take it down there and leave it near the other trailers she was too busy taking care of other customers in the store
Paul SAlways easy drop off. I have been here several times and have never had to wait and drop off is efficient.
Kathy HThere is nothing to improve; the entire process was perfection! Great customer service.
Reba GAll good extremely easy check out/in and friendly associates.
William SThey handled everything going on great!! I would recommend Tru Blu to everyone
Samantha FBefore doing any kind of reservations, make sure that the client knows all the details before they come in to pick up their truck.
TANIA PVery friendly staff and service! 5 ⭐️!
Sierra MExcellent experience.
Kenneth PI have used this location a few times. People are very friendly.
Steve SThey were kind, helpful, and courteous
Mark UYou are price gouging your trucks depending on which direction they are going. This truck was over $700 going south but if we would have been coming the other way it would have only been a little over $300. A $100-200 difference I could see but not more than double.
beverly bThe truck review: The u haul used so much oil in the 9 hour trip we made.The seats felt like you were sitting metal bars because of how worn out they were and the truck was all over the road like it needed a alignment
Penelope GPersonnel never even came outside when I dropped off the uhaul.
Patricia RNo problem with return.
sherman sDesign and rent a 5x9 dump version trailer
James STrailer ball hitch lacked handle, required a tool to lift shaft of female part of ball fitting. Easy enough to do, otherwise reserved trailer would not have been available, and there was zero alternative! Best tools: nail set plus one or two pliers. Easy!
ALAN SMy drop off location was changed from a few minutes from where I was to 30 minutes away!!! Why I have no idea ! Both were mobile . Terrible experience overall.. would never recommend U-Haul to anyone
Michael BMake sure the employees know how to set up the order correctly so that the truck is available at the agreed upon time. My truck was not available at the time promised.
Douglas BI ask the young man at Tru Blue if I get the trailer for five days and bring it to the drop off location before the five days will I get a refund and he told me yes. I quickly unloaded it, and returned it in three days expecting a refund of around $300.00 and the father of the man who told me I would get a refund said if his son said that he was wrong. I'm a disable Veteran and not use to liars. I would not recommend UHaul or Tru Blue to anyone that lies to make money. Terrible.
Kenneth LEfficient service
Kenneth MAll good here
Steve S