Customer Reviews for Exit 4 Storage
(U-Haul Neighborhood Dealer)

886 reviews

8911 US 12   New Buffalo, MI 49117

(269) 756-3986

Office Hours

  • Mon-Fri: 10 am–4 pm
  • Sat: 9 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(269) 756-3986

8911 US 12
New Buffalo, MI 49117

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–4 pm
  • Sat: 9 am–2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

WiFi password does not work - avoid the online check in and check out as it is very clumsy and takes an incredibly long time to navigate.

Benjamin Jennings 
Rating:
5.0

Customer did not leave a comment.

WILLIAM CHARLES MELENDY 
Rating:
4.0

Customer did not leave a comment.

TONI LAWSON 
Rating:
5.0

Customer did not leave a comment.

william melendy 
Rating:
5.0

Customer did not leave a comment.

sandra randloff 
Rating:
5.0

Customer did not leave a comment.

WILLIAM CHARLES MELENDY 
Rating:
4.0

Customer did not leave a comment.

Heather Oleari 
Rating:
5.0

Location is easy to work with and pick up/drop-off.

JOSEPH PALMER MARTIN 
Rating:
5.0

Customer did not leave a comment.

Travis Derr 
Rating:
5.0

I was billed twice $1000+ and still haven’t received my refund. I wish U Haul put money back as quickly as they take it out.

Alan Robandt 
Rating:
5.0

Tabitha was super nice and amazingly helpful!!

WILLIAM CHARLES MELENDY 
Rating:
5.0

Customer did not leave a comment.

WILLIAM CHARLES MELENDY 
Rating:
5.0

Customer did not leave a comment.

Jason Lenig 
Rating:
5.0

Customer did not leave a comment.

James Hanlon Jr 
Rating:
1.0

The battery died and we needed roadside assistance causing our movers to leave and a 3 hr project to take 7. We should receive our money back

William Starshak 
Rating:
5.0

New 10' truck with under 6500 miles. Both front corners of the box leaked. I was warned and accepted the news. Exit 4 storage was superb in supplying towels and plastic tarps to protect my furniture.

Alan Robandt 
Rating:
3.0

They charged me for an extra day and made me call corporate to get the refund

Terry Allen 
Rating:
5.0

Bill and his team are amazing at helping you solve your moving needs!

Kathleen Root 
Rating:
5.0

Customer did not leave a comment.

steve zabel 
Rating:
5.0

Customer did not leave a comment.

Kathleen Root 
Rating:
5.0

Customer did not leave a comment.

Michael Esposito 
Rating:
5.0

Customer did not leave a comment.

Michael Byerley 
Rating:
5.0

Great rental with wonderful service! Thank you.

Andrea Hellstern 
Rating:
5.0

Customer did not leave a comment.

Kenneth Adair 
Rating:
5.0

Customer did not leave a comment.

Maureen Gallagher 
Rating:
5.0

Excellent customer service.Phenomenal

Gregory Jefferson 
Rating:
5.0

Exit 4 storage was very polite and helpful. I will definitely use them again.

James Gow 
Rating:
5.0

Customer did not leave a comment.

David Baldwin 
Rating:
5.0

Customer did not leave a comment.

william melendy 
Rating:
5.0

Very good service!!!

Thomas Fischer 
Rating:
5.0

Tabitha was terrific! She helped me through the rental process and explained everything perfectly. A really great experience! Thank you.

JEFFREY JOSEPH PRESTON 
Rating:
5.0

I can’t think of any improvements. The rental process and return were uncomplicated. The staff was courteous and helpful. And most importantly, the move went without a hitch!

Judith Mondello 
Rating:
5.0

Customer did not leave a comment.

Ronald Rabe 
Rating:
5.0

Customer did not leave a comment.

Geoffrey Gist 
Rating:
5.0

Customer did not leave a comment.

Alisa Anderson 
Rating:
5.0

Can’t think of anything. You’re great!!

HENRY DELEEUW 
Rating:
5.0

Nothing - great overall Experience and service.

BENTON BUSBEE 
Rating:
5.0

If the gas tank was at Full it would make returning at the same level easier

Michael Magnuson 
Rating:
5.0

install tollway transponders like Ryder rental trucks have. Very convenient with less time in toll booth lines espeially travelling in this heavy tollway area.

Edward Cronin 
Rating:
5.0

Customer did not leave a comment.

Judith Mondello 
Rating:
5.0

Customer did not leave a comment.

Jennifer Martin 
Rating:
5.0

Customer did not leave a comment.

Marion Sornat 
Rating:
5.0

Radio display didn't work entire trip. Not this locations fault. I picked up the truck with 1/4 tank of gas. Dropped off with 3/4 tank. Was told it was my loss. Bad policy for Uhaul. Cost me about $60.00

Thomas Hyer 
Rating:
5.0

Customer did not leave a comment.

LAURE POULIN 
Rating:
2.0

Customer did not leave a comment.

Erica Golden 
Rating:
5.0

Customer did not leave a comment.

Janet Coy 
Rating:
5.0

Customer did not leave a comment.

Johnny Xie 
Rating:
5.0

Customer did not leave a comment.

STEVE CUSTER 
Rating:
5.0

These folks constantly care about their customers. I have used them numerous times with the same outstanding results!

Carlos San Jose 
Rating:
4.0

Customer did not leave a comment.

Michael Magnuson 
Rating:
3.0

Everything was excellent. Did exactly what we needed it to do. The front driver tire only had 9psi so we had to air it up because it was obviously flat.

Christopher Leidolf 
Rating:
4.0

Customer did not leave a comment.

Will Kearney 
Rating:
3.0

I paid initially and upon returning the rented vehicle the site tried to charge me an additional $220 or so on top of the already paid $111. Wouldn’t recommend, the location was great and helpful, just not the service

megan white 
Rating:
5.0

Customer did not leave a comment.

Frank Morzek 
Rating:
5.0

Very nice upon return of the trailer and also helpful

Gregg Bashore 
Rating:
4.0

Very pleasant people to deal with. Will use them again.

John Empfield 
Rating:
4.0

Staff at Ext 4 was very good. The U-Haul system was balky, something I ran into while making the reservation. It wasn't the fault of the agent, but of the U-Haul. Corporate needs to fix the on-line reservation system.

John Empfield 
Rating:
5.0

I was very happy with the trailer. Evening went smoothly. I was most of all impressed with the staff. Very good people. Thank You , that made my life easier that day..

Allen Burroughs 
Rating:
4.0

Customer did not leave a comment.

James Cole 
Rating:
5.0

Customer did not leave a comment.

Robert Laszynski 
Rating:
5.0

Customer did not leave a comment.

dustan beier 
Rating:
5.0

The entire experience was flawless and completely stress free.

James Gow 
Rating:
5.0

Customer did not leave a comment.

Kathy Kunkel 
Rating:
5.0

Customer did not leave a comment.

Nathaniel Porter 
Rating:
5.0

Customer did not leave a comment.

Dan McKinney 
Rating:
5.0

Customer did not leave a comment.

william melendy 
Rating:
4.0

Abandon the App. The worst online experience ever.

Simon Anderson 
Rating:
5.0

Customer did not leave a comment.

Daniel Buckenmeyer 
Rating:
5.0

Outstanding customer service

Carlos AND Nic San Jose 
Rating:
4.0

Customer did not leave a comment.

JOHN REYNOLDS 
Rating:
5.0

Customer did not leave a comment.

Marvin Kampenga 
Rating:
5.0

It seems like I had to check myself in and check myself out too much use of technology as a service that you’re providing to a customer

Steven Gronceski 
Rating:
5.0

Customer did not leave a comment.

Bobby Hill 
Rating:
5.0

great customer service! Very helpful staff

Thayer Carlson-Jabin 
Rating:
5.0

Customer did not leave a comment.

Will Schauble 
Rating:
5.0

Customer did not leave a comment.

Greg Suffield 
Rating:
5.0

Customer did not leave a comment.

David Toth 
Rating:
5.0

The agent was courteous and professional. My experience with Uhaul was excellent.

Wayne Butler 
Rating:
5.0

Customer did not leave a comment.

Belana Antar 
Rating:
3.0

need more info on site for drop off on sunday or when closed... no info posted. no signage.. had to call 1-800 for customer service info..

Lester Teichner 
Rating:
5.0

online the mileage said .79 per mile but I was charged .99 per mile, what happened?

Kimberly Wolnik 
Rating:
5.0

Customer did not leave a comment.

Lloyd Goslin 
Rating:
5.0

Friendly staff

John Bartczyszyn 
Rating:
5.0

Great and helpful. Loved the staff!

HOLLY CROWL 
Rating:
3.0

Customer did not leave a comment.

Brandy Murphy 
Rating:
5.0

Pre-load my account name, number, address. It's a tremendous waste of the staff time at Exit 4 and my time when every time I rent we have to start out from scratch. U-Haul corporate needs to better address the needs of its recurring business customers. Thanks.

ALAN FREDERICK ROBANDT 
Rating:
5.0

2nd Great experience!

Scott Sandberg 
Rating:
5.0

Consider keeping customer documentation on file. Each time I rent I need to re-upload drivers license.

TIMOTHY ANDREW HALL 
Rating:
5.0

Customer did not leave a comment.

Scott Dunsire 
Rating:
5.0

It took me a long time to return the truck. I kept taking the picture of millage and fuel level but I could not continue the return process. I did get a notification on the app stating the return process was completed. I was not very convinced so I went inside the building and spoke to the employee. She was very friendly and explained that on her end of the computer it showed that the truck was not returned. I tried again on the app but it did not work with the return process. The employee said for me to just leave her the keys and she would take care or the return. She was very accommodating after about twenty minutes trying to return the truck on the app. Very very frustrating!!

Ernest Monaco 
Rating:
5.0

Thanks for being there in rural America!

Edward Cronin 
Rating:
5.0

Customer did not leave a comment.

Marilyn Baker 
Rating:
5.0

Tabitha is SUPER helpful and very cute!! The entire experience was an absolute joy.

WILLIAM CHARLES MELENDY 
Rating:
3.0

If there has been a lot of snow clear off the trucks and other equipment. We had only received 3" of snow over the last 3 days but there was over a foot of snow on the truck and the car tow next to the truck was not visible under the snow and had I not tripped over it I probably would have driven over the tongue.

MATTHEW DAGUE 
Rating:
5.0

Customer did not leave a comment.

ALAN FREDERICK ROBANDT 
Rating:
5.0

Great people in the office always very nice and helpful would definitely recommend using them it's the only place I use there tow dolley is also best around

Jacob Kunkel 
Rating:
5.0

Customer did not leave a comment.

Terry Stoklosa 
Rating:
5.0

The entire rental went well. The time period was only 4 hours. The truck was clean, filled with fuel and relatively new (~ 5,000 miles). The gal that I worked with was friendly and very accommodating. Overall rental experience was great.

Rick Schiffer 
Rating:
5.0

Customer did not leave a comment.

Shelly Vorka 
Rating:
5.0

This rental location was very helpful and the following comment does not reflect my experience with them, rather the after hours process from U-Haul in general. When returning the auto transport after hours, the U-Haul website did not allow me to scan the location QR code that was posted, nor did it accept a picture of the location QR code. The after hours return site needs to be updated to accept QR codes since that is what they are providing to their facilities to do location scans. After about 10 minutes I was finally able to work through the issue and get the return completed.

tod elrick 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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