Customer Reviews for Exit 115 LLC
(U-Haul Neighborhood Dealer)

165 reviews

801 S Main St   Kittitas, WA 98934

(509) 968-4229

Office Hours

  • Monday - Friday:
    7 am - 11 am / 12 pm - 5 pm
  • Saturday - Sunday:
    7 am - 11 am / 12 pm - 3 pm

Services at this Location:

Contact Us

(509) 968-4229

801 S Main St
Kittitas, WA 98934

Services at this Location:

Office Hours

  • Monday - Friday:
    7 am - 11 am / 12 pm - 5 pm
  • Saturday - Sunday:
    7 am - 11 am / 12 pm - 3 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

David Monroe 
Rating:
5.0

Customer did not leave a comment.

David Monroe 
Rating:
5.0

Customer did not leave a comment.

Rebecca McCaffrey 
Rating:
5.0

Helpful and professional.

Rebecca McCaffrey 
Rating:
5.0

The employee talked rudely to me all the time and almost didn't want to rent me the bigger car she had available, which was the one I needed. She Doesn’t know about customer service and would try not to go back there for this

Andrea Rodriguez 
Rating:
4.0

Very good and promptly helped with the equipment. The fellow backing me up could have used better hand signals, but we got it done.

Christine McCroskey 
Rating:
2.0

Trailer was in mud up to our ankles no help had to ruin a pair of shoes

martin cramer 
Rating:
1.0

A customer should not be expected to lift 261# to load the trailer on the truck. On a 6x12 cargo trailer there should be a jack. My husband has a very bad back, is considered handicapped and was told he had to load the trailer onto his truck.

David Pfaff 
Rating:
2.0

Extremely poor to no communication at all the center is extremely dirty and has no designated Uhaul staff. it is a busy gas station and I have to wait for a while before I can be attended to because the gas station customers are more important. The cashier asked to help me did not know how to get my car off the doly. we were both in the cold rain for a while, I had to approach a customer to help us out. what a horrible experience. It was raining heavily and the whole place was dark with fog all over the area. I was overcharged and had to drive back to the center to get things resolved all I received back was attitude if this charge is not reversed immediately, I will make it a legal case and be ready to go to court. I hate cheating and exploitation, I will not tolerate it at all. I have called since yesterday and no one has given me a call back till now. what a shame.

Titilayo Adeyemi 
Rating:
2.0

Customer did not leave a comment.

Titilayo Adeyemi 
Rating:
5.0

Kittitas is always awesome to deal with. No improvements needed.

Jerimarie Irby 
Rating:
5.0

Great customer service!

Michael Richardson 
Rating:
5.0

Customer did not leave a comment.

Yeferson Quintero 
Rating:
5.0

Customer did not leave a comment.

Aakash Valliappan 
Rating:
5.0

Steve who checked the truck out to us and Amber who checked it back in were both very friendly and helpful. Rates were reasonable.

Julie Morgan 
Rating:
5.0

Customer did not leave a comment.

Scott Williamson 
Rating:
5.0

Customer did not leave a comment.

James Clark 
Rating:
5.0

Customer did not leave a comment.

Clay Scott 
Rating:
5.0

Customer did not leave a comment.

SAHADEB UPRETEE 
Rating:
5.0

Quick and easy drop off. No problems whatsoever.

Jamie Ferrier 
Rating:
4.0

Customer did not leave a comment.

Peter Sternkopf 
Rating:
3.0

Very thankful they are available for such a secluded area but was unsure on what to do once we got there.

MICHAEL MOSS 
Rating:
3.0

Said we went over mileage & we had to pay. We drive from one uhaul to another with one stop off freeway. about 10 miles more than direct. Why would mileage be so low?

Roberta Alba Estrada 
Rating:
4.0

Customer did not leave a comment.

Terry Thompson 
Rating:
5.0

Busy location, staff made an effort to make the return fast and pain-free despite a LOT of customers that they were also helping.

Chatham McCutcheon 
Rating:
5.0

Customer did not leave a comment.

Adam Daheim 
Rating:
5.0

Customer did not leave a comment.

Dawn Barnes 
Rating:
3.0

It was a very busy day, can’t really blame anything

Troy Baker 
Rating:
1.0

Terrible inconvenience to drop the truck off 80 miles from from my unloading location. Poor job by Uhaul providing no linkable location for mapping software. Went to the neighboring town same address in same county.

Jeffrey Bishop 
Rating:
2.0

The drop-off area is not marked at all. I guessed on where I should park the 20" moving truck that I had rented. The parking area was not well maintained at all. The cashier was friendly, though, and I didn't have to wait very long to complete the rental drop off

Steve Matthews 
Rating:
5.0

Always quick and professional

brad webster 
Rating:
5.0

Customer did not leave a comment.

David McReynolds 
Rating:
5.0

The drop off location is in the next town over to Ellensburg. In booking reservation I saw there was a location in Ellensburg to drop off Uhauls. I would recommend to add that place instead of Kittitas place as a drop off.

Jeanette Taylor 
Rating:
5.0

Absolutely great people at this location. They are the best!! Good job

Millard Scherich 
Rating:
3.0

It’s just a little confusing at first trying to find exactly where to check in at first.

Edward DeBree 
Rating:
5.0

The lot is rutted and the equipment is off to the edge in the weeds. Grade a surface and dedicate it to the equipment. Cut back the brush

Shawn Spendiff 
Rating:
1.0

Initially I was given 45 miles which wasn’t even enough to drive from my old house to the new one. Not including the drive from picking up the uhaul to the old house and dropping it off at the location that uhaul requested, which was 10 miles from the new house. I was charged an extra mileage fee because of this. It’s ridiculous that none of this was accounted for in advance. Also, the lady at the drop off location was EXTREMELY unprofessional. She charged the card on file without asking and without telling me a total. I did not want to use this card as these charges were very unexpected. I’ve had difficulties with uhaul in the past but after this I will never use this horrible company again. It cost almost $300 for me to move 45 mins away. That’s asinine. Money hungry, disgusting company.

Sophie Bocksnick 
Rating:
5.0

I had a great experience from UHaul. They really helped out when I was delayed and needed to extend the reservation by a day. The trailer was perfect!

Bill Carlson 
Rating:
4.0

Customer did not leave a comment.

Mary Larsen 
Rating:
5.0

Customer did not leave a comment.

Tami Masseth 
Rating:
5.0

Very friendly service accommodating. The food there is awesome as well

Yvonne Webster 
Rating:
1.0

Customer did not leave a comment.

Crystal Barrett 
Rating:
1.0

Hell no I would not recommend this place. The lad I worked with was not helpful nor communicate what was going on. Yuck

William King 
Rating:
5.0

Customer did not leave a comment.

Catherine Klein 
Rating:
5.0

Customer did not leave a comment.

Eamon Mullins 
Rating:
5.0

Great location near freeway with easy access, lots of room to park and maneuver equipment, and get fuel if needed. Staff was friendly and helpful. Appeared to have a good rental inventory. I would suggest picking up equipment early in the morning to avoid congestion at the fuel and travel center.

Forrest Swinhart 
Rating:
4.0

Customer did not leave a comment.

Jordan Barr 
Rating:
3.0

I tried to return the truck at 1215. But, they are closed from 1100-1300 for lunch. Waiting 45 mins to return the truck was a major inconvenience.

Jamerson McCarthy 
Rating:
2.0

The truck was very dirty both exterior and interior. It was not swept out at all. The rental "office" was dirty and right next to a hot food case.

Andrea Wing 
Rating:
4.0

The service station was a little dirty and it was very busy so the UHAUL person was working very hard to meet all the needs. The drop off was fine once the UHAUL person had time. She was pleasant and the paperwork went quickly. I have dropped off trailers there before, it is a convenient location to go to and to get back on the freeway.

Jeanne Link 
Rating:
4.0

Customer did not leave a comment.

sharon Reischl 
Rating:
5.0

Everything was great!

dawn mathews 
Rating:
5.0

Customer did not leave a comment.

Mia Pollock 
Rating:
3.0

Customer did not leave a comment.

Deanne Emmons 
Rating:
5.0

This is a great place to rent from

Millard Scherich 
Rating:
4.0

been in the auto industry over 40 years,left front tire wore below wear bars.shocks worm out other than that ran well

brian hoffman 
Rating:
3.0

Customer did not leave a comment.

Talisa Cranefield 
Rating:
3.0

Customer did not leave a comment.

Lars Larson 
Rating:
5.0

Excellent service!

Chris Bentley 
Rating:
5.0

Easy Peasy for the whole experience

Steven Jensvold 
Rating:
5.0

Great people - very easy to work with!

Kelly Rae 
Rating:
4.0

Customer did not leave a comment.

Travis Vestal 
Rating:
5.0

Customer did not leave a comment.

dawn mathews 
Rating:
4.0

The rig was fine except . . . please fix the air conditioner! And, I don't care if it saves gas to turn off the AC when the engine is under load. Give me the choice to spend more on gas and not bake in the truck cab!

Steven Reinke 
Rating:
2.0

I dropped off the truck and had to call almost 18 hours later to actually have it checked in by the location. When I called, the agent on the phone was great and very helpful, but said the truck hadn’t shown as returned.

Thomas Wright 
Rating:
5.0

The people were kind and friendly.

Debbie Vandenberg 
Rating:
3.0

Was supposed to get money back for having to drive 1.5 hours away to drop off.

katie calhoun 
Rating:
3.0

Fill the tank before we start out.

Tim Lookabaugh 
Rating:
5.0

Customer did not leave a comment.

Jonathan Davis 
Rating:
5.0

Their WiFi was not working so they could not check-in the return of the trailer ....

DENIS ATAM 
Rating:
4.0

Customer did not leave a comment.

BRADLEY ZIEGLER 
Rating:
5.0

Customer did not leave a comment.

Lori Chandler 
Rating:
3.0

Everything was fine.

Timothy Englund 
Rating:
5.0

The trailer I needed was not available and I had to drive 40 miles out of my way to rent it in Kittitas. I don't know what the issue is in the state of Washington right now when it comes to renting a 6x12 covered moving trailer but it was sure a challenge. I was credited back the $50 dollars since the trailer was not available at the location it should have been. I don't know what to tell you. Some people suck and don't live up to the obligations? For the record I did return it early. Wasn't the fault of the folks at the counter. Not really sure how I would rate the company as a whole. The folks that helped me on site were great and kind. I had movers, I had taken two days off and had I not gone out of MY way to secure the trailer I booked, I would have been screwed. Cost me an extra 40 in gas though. Murphys Law.

Esther Johnson 
Rating:
5.0

Customer did not leave a comment.

Frank Coleman 
Rating:
2.0

When I picked up the trailer I notice the 4 prong plug was only a few inches long. It had been cut and shortened. I had to run trailer without lights. I stopped at multiple places along my trip and found no extension to use. Luckily the trailer help up and I wasn’t pulled over.

Thomas Ray 
Rating:
3.0

Customer did not leave a comment.

Jeffrey Freeman 
Rating:
4.0

Great trailer worked perfectly

Troy Baker 
Rating:
5.0

Customer did not leave a comment.

Matthew Ehle 
Rating:
3.0

Customer did not leave a comment.

Angie Wilson 
Rating:
5.0

Customer did not leave a comment.

Richard Hulbert 
Rating:
5.0

No need to change a single thing. Absolutely perfect experience!!!

Barbara Sicuro 
Rating:
4.0

Customer did not leave a comment.

Lara Blanchard 
Rating:
3.0

The drop off location was moved from Cle Elum to Kittitas. The person was helpful but she was working the gas station as well. U haul online moved the drop off location. it was 45 minutes of extra driving each way.

Thomas Ovens 
Rating:
5.0

Always nice people to work with

Brad Webster 
Rating:
1.0

Customer did not leave a comment.

Kenneth Fitzgerald 
Rating:
3.0

Customer did not leave a comment.

Randy White 
Rating:
5.0

Customer did not leave a comment.

Crystal Weyand 
Rating:
4.0

Friendly and accommodating staff.

Thomas Logan 
Rating:
3.0

Customer did not leave a comment.

vern hunt 
Rating:
5.0

Customer did not leave a comment.

yeferson quintero 
Rating:
3.0

Customer did not leave a comment.

kirk mathias 
Rating:
3.0

Nothing too bad. Just a more “commercial” lot with Semi’s and old accommodations

Bradley Ziegler 
Rating:
4.0

Customer did not leave a comment.

Edilberto Garcia 
Rating:
2.0

To be clear, this is not the drop off location we selected. Our drop off location in our town "wasn't taking any returns", which meant we had to drive 1.5 hours out of our way (round trip) to return this truck. This location is not a U-haul location, it's literally a truck stop/gas station. The attendant inside seemed completely caught off guard that I was asking to return a vehicle and had no clear direction on where it should be parked. He almost reluctantly took the key from me. Would not recommend this location.

DIANA GARCIA 
Rating:
3.0

Customer did not leave a comment.

Jay Mather 
Rating:
3.0

Customer did not leave a comment.

sandy vargas 
Rating:
3.0

Customer did not leave a comment.

Tiffany Brain 
Rating:
2.0

It's in a gas station. You have to go behind the actual attendant counter to give all your personal information to.

Cam Devereux 
Rating:
5.0

Customer did not leave a comment.

Chris Berkshire 
No reviews have been submitted for this location.

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