Ambivalent opinion for this location. they need to assist with hook up and dismantling the trailers. No help delivering the trailer (i had difficulty unhooking the ball from the hitch; I had to ask a stranger to assist and pay him for the help) and told to hook up by myself. the area is one sheet of ice and dangerous to walk.Raymond B.
Customer Reviews for Exit 115 LLC
(Distribuidor de U-Haul del vecindario)
Kittitas, WA 98934
Servicios en esta ubicación:
Horarios de la ubicación
- Lunes - Viernes:
7 a. m. - 11 a. m. / 12 p. m. - 5 p. m.
- Sábado - domingo:
7 a. m. - 11 a. m. / 12 p. m. - 3 p. m.
- 1/26/2022 - 1/15/2024: 7:00 a. m. - 5:00 p. m.
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The location is a hovel. Staff were not equipped to deal with droppoffs. We were charged a fuel fill-up service fee of $30.00 and to put enough fuel in to apparently recharge to a quarter full, from a quarter full, they charged $33.00, which must equate to around $11.00 per gallon. I had heard these stories about UHaul, and trusted that it wasn't true, silly me. Will never be using UHaul again, and will be telling as many people as I can of the discraceful treatment received from Head office and management in regard to the issueKirsten M.
It's all goodROBERT W.
The entire U-haul experience was horrible (except for the drop off at a different location)â€¦ I was originally sent to a place in Ellensburg. I talked to the guy at the told location and told him I'd be there in 45 min, when I arrived the gates were locked and he was gone. He called back after a few minutes and explained he had a family emergency, which is understandable and acceptable. He then told me to go to Exit 115 LLC. I headed there and arrived around 12:15pm. I asked them to get a trailer and they told me the u-haul is closed till 1pm cause the guys were back on lunch. I waited till 1 and had lunch myself, good food was a plus at this Shell. When I went back in I asked if the guys were back from lunch, the lady behind the counter looked up at the clock then asked me what I needed. They were there the entire timeâ€¦ long story shortened, she assigned me a trailer that didn't work for what I needed (my fault for not double checking the gate width) and the had a broken jack. I had to return to get another, which then was the only one behind another trailer. I had to walk back several times to explain things and was provided with the wrong phone number for the location. However, they're apparently moving across the street, so maybe they already know all of their flaws and are trying to improve. The â€œlunchâ€ thing is what annoys me the most though.Kyle O.
El cliente no dejó un comentario.Jason B.
Wasn't told it was billed by the mile, on top of rentalJacquelyn W.
El cliente no dejó un comentario.Adriana L.
El cliente no dejó un comentario.John U.
vehicle needs repair,steers easier to the right than left,also muffler needs checkedBRIAN H.