Comentarios de los clientes para Executive Tire

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Executive Tire

Clasificación general:

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David R.
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Sarge was personable and professional. Smooth transaction from start to finish.

Alfonso S.
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El cliente no dejó un comentario.

Oscar G.
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Trucks and trailers en exelent condition

Kimberly P.
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El cliente no dejó un comentario.

Brenda F.
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We picked up the truck at 9:05 am on 12/27/19. I gave the key to my grandson who drove 1 1/2 miles to Home Depot. I have a written statement from the Home Depot representative showing he was there until 10:10 am, loading the truck with kitchen cabinets. He then drove 4 1/2 miles to his house at 648 Johnson Rd, unloaded the cabinets and sweeped out the truck, which was needing swept from the last use, stopped for gas on his way back to Executive Tire a distance of 5.7 miles. The truck was returned at 11:10 am.The mileage is from Goole maps as you can see totals less than 13 miles. We were charged for 80 miles. Unfortunately my grandson didn't compare the mileage on the contract to the odometer, nor did he look at the gas gauge as it took 9$ to fill it back up at the station. He trusted the store to have it right, that is our mistake. I have talked with them and all they say is they are not responsible as it is your mileage record. I told them it is apparent that an employee with access to the keys has used that truck. I gave them this timeline showing with all the time spent at Home Depot and unloading at home and stopping for gas. It would be impossible to rack up 80 miles! They couldn't explain it but said to take it up with you. I say it is their responsibly as your truck has the miles on it but we didn't put them all on the truck. I feel they owe us all mileage over 13 back, 25$ for cleaning the truck for them and 50$ for the trouble this has caused me. Not to mention, someone used your truck unauthorized. Thank you for any assistance you can provide.

Christie C.
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El cliente no dejó un comentario.

Jeffery B.
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El cliente no dejó un comentario.

EDWIN C.
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El cliente no dejó un comentario.

Charles B.
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El cliente no dejó un comentario.

Carmelo G.
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I had a problem returning truck. The mileage on truck do not register. I didn't like doing rental on line.

rena M.
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The person who took care of me was amazing and very personable

SAMUEL O.
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I will never recommend Uhaul to anyone , there liars and I will tell everyone in how wrong they did us , we was going to start useding Uhaul as our business but after what they did to us for get it it's not worth it .

Robert K.
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El cliente no dejó un comentario.

Devin H.
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I can't fault the location for a bum truck. U-haul needs to service the trucks on a more frequent basis. This 26 foot truck had poor alignment or balance, creating a constant vibration above 45mph with poor seating. The seals around the door leaked and it rained all day. Damaged some mattresses and a cover although a matress cover may have saved those. Nevertheless, I would not think you should have to protect contents from rain in a U-haul. In addition, I paid for 30 blankets but the dealer states the online reservations don't show the details on their end, so I only received 8. They were very apologetic, but noone offered a prorated refund. The bottom line is these are the hidden cost for DIY movers.

Wesley J.
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El cliente no dejó un comentario.

Timothy G.
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The truck needs a new exhaust system, the muffler sounds to be missing or busted

TAMMI M.
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El cliente no dejó un comentario.

Amy S.
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El cliente no dejó un comentario.

Tina R.
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El cliente no dejó un comentario.

Mark S.
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Initially I was to drop off at Patty's truck stop in adairesville GA. However once I went 15 miles out of the way to the drop off location. The attendant informed me that he does not take drop offs anymore. This was a huge inconvenience to me because it was 15 miles out of the way and then I had to travel 15 miles back to another drop off location after staying on hold with I haul for 20 minutes to find another drop off location. This issue needs to be resolved so it will not happen again.

James M.
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Best business man to deal with, nice knowledgeable and willing to work with you to get things done. This location will be the only ppace I go for my uhaul or tire needs!

Steve D.
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El cliente no dejó un comentario.

martin P.
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Top notch. These guys did great at guiding me through my 1st Uhaul rental

salomon M.
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Great job, I was impressed

Kathleen W.
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Maybe a larger sign to clearly mark location of actual drop off.

Paul L.
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No problems with equipment or move.

STEVE M.
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Nice helpful staff.

DARRIN S.
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El cliente no dejó un comentario.

Jeffrey H.
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Charged almost double quoted rate due to returning equipment approximately 45 minutes late.

Garret C.
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El cliente no dejó un comentario.

LARRY A.
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I was told they don't even have to check the air in the tires of a trailer. Seems unusual.

Sam A.
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El cliente no dejó un comentario.

nicholas H.
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El cliente no dejó un comentario.

biou H.
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keep doing the same way and customers will return. Good people here..Johnny on the spot to get things done for the customer. Only there a few minutes and I was taken care of without hesitation.

TERRY F.
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El cliente no dejó un comentario.

Mike C.
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El cliente no dejó un comentario.

William B.
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El cliente no dejó un comentario.

MARY M.
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El cliente no dejó un comentario.

Charlie C.
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El cliente no dejó un comentario.

sherron M.
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El cliente no dejó un comentario.

DAVID H.
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El cliente no dejó un comentario.

SHANE F.
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El cliente no dejó un comentario.

PETER M.
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don t use this place in calhoun for pick up...rude people they show no interest in renting your trucks

Steve S.
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El cliente no dejó un comentario.

JAKE R.
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El cliente no dejó un comentario.

Chris N.
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Because I felled to look at the miles on truck they tried to charge me for 100 miles when I only went 13 miles it took 3.00$ to put the gas back where it was come to find out after a hour arguments it was there fault because they didn't check the truck in right the last time it was rented very upset with other customers in store would not go back what so ever

BRIAN G.
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It took FOREVER to get the paperwork done. I was quoted $18.95 over the phone. I asked the rental agent why it was $28.84 vs. 18.95 and he told me it was an estimated charge for 2 days. When I went to return trailer, he gave me receipt and my charge was $28.84. The paperwork they print off is SO SMALL, you can hardly read what your signing. Paperwork takes up less than half a sheet of paper (INCREASE THE PRINT SIZE). Even the rep had a hard time reading what he was doing. Now that I have returned the trailer and been charged $28.84, I see that I paid $8.00 for OPTIONAL insurance coverage. IF the REP would explained that it was OPTIONAL, I would have OPTED OUT!!!! My car insurance would have covered the insurance. After this experience, I'm not sure I would use UHAUL again. Would REALLY like my $8.00 back.

Brandon J.
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El cliente no dejó un comentario.

MICHELLE D.
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El cliente no dejó un comentario.

SHAWN W.
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Have the customer service reps and Regional Managers actually back up what they promise your customers!!And when a reservation is made then the location should be open to honor the appointment!! And when you show up 5 days later to for another reservation the truck should be there!!!!!! When your regional manager promises a VIP voucher to be emailed to the customer he should back it up and follow through with his promises!! When a separate representative offers a free day because the truck wasn't at the location then the Regional Manager should NOT step in and say its an either or situation!! I had nothing but problems related to getting my truck but unrelated to the location I actually picked up at!!!!!

DAVID L.
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El cliente no dejó un comentario.

Terry S.
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El cliente no dejó un comentario.

Tiffany E.
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El cliente no dejó un comentario.

DANIAL L.
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Not very pleasant folks and not helpful. I don't care to drop off there but I won't be picking up there.

megan W.
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Nicer customer service

Marlene O.
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El cliente no dejó un comentario.

GREG J.
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El cliente no dejó un comentario.

JAMES Y.
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El cliente no dejó un comentario.

JAMES Y.
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El cliente no dejó un comentario.

AMANADA I.
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El cliente no dejó un comentario.

NANCY M.
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Excellent service

gordon A.
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Location had no blankets or hand trucks available for rental. Staff had a lot of problems getting the paperwork worked out. took about 1 hour to complete the transaction. I had only 1 copy of the contract and had to turn it in with the keys

Wayne G.
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El cliente no dejó un comentario.

John N.
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The trailer had a leak on the inside, I did have some rugs that got damaged

Pamela L.
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El cliente no dejó un comentario.

RODNEY C.
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El cliente no dejó un comentario.

Mark D.
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El cliente no dejó un comentario.

DUVAN B.
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El cliente no dejó un comentario.

Daryl W.
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I dropped the truck off before it was due the staff did not check the truck in until after the due time one phone call t one phone call to corporate corrected th corrected this mistake

MARGIE H.
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El cliente no dejó un comentario.

Glenn S.
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El cliente no dejó un comentario.

MELVIN W.
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We were told that "reservations" made in advance online didn't mean anything, if someone was there before us, they could've rented the truck we "reserved" and we would just be out of luck. The reason this came up was because we made it to the location about 10 minutes before the guy showed up to rent it to us and when he did come in he took someone else back first that had just showed up and when I mentioned his poor customer service he came back with a "non customer friendly" attitude. He did end up saying he would "speak" to the guys at the front about it, but I doubt that anything was said. I would NOT go back to this place to rent a U-Haul again!!! (or get tires for that matter) We were satisfied with the truck just not Executive Tire and their poor customer service. I left there wishing we had taken Penske up on their "price match" offer.

NANCY B.
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El cliente no dejó un comentario.

TIFFANY C.
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We will not be using Uhaul in the future, this is our third uhaul rental and by far our most unpleasant. The 6.95 charge that went to a storage affilate website is a rip off, as well as the free month rental for a storage facility that was also not true. There is too much fine print and extra fees associated with your company that leaves customers feeling ripped off.

BRUCE A.
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Very helpful and efficient in renting and customer service. Attendents were also very knowledgeable about the equipment.

David B.
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El cliente no dejó un comentario.

MARGIE H.
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El cliente no dejó un comentario.

nicole B.
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Uhauls customer service did a horrible job at scheduling. Trying to find 85 trucks in a morning time frame for past due customers is not acceptable! People plan to move and it usually isn't something that can be put on hold. Although a manager eventually took care of the situation I had to go out of my way to drive a truck an extra 2 hours to my pick up location and ended up having to pay the same. I think it's time to revamp the system!!

PAM P.
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Improve? Cosidering this was my first time ever renting a u-haul, I think it went really smooth and it took less time because I had pre-registered online so when I got to the store it took about 10 minutes to complete the transaction. I can't think of a thing that needs to be improved. Have a great day! Pam

LORI B.
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El cliente no dejó un comentario.

donald K.
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They need to upgrade their computer. They are on an OLD Dell and the check in process took almost 40 minutes. Other than that...no complaints whatsoever.

JOHN W.
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This lot was very clean and organized, very welcoming.

philip R.
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The lady that took care of the contract was really nice and efficient. She took time to explain things and was just great.

KENNETH L.
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El cliente no dejó un comentario.

janet S.
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Larry was extremely polite and helpful in his efforts to help me rent the proper equipment.

Charles H.
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El cliente no dejó un comentario.

joyce P.
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Guy just sat in front of us for ten min. on hold on a personal call.

DANIEL C.
Clasificación:

when a reservation is made, all the equipment should be there...I had to travel accross town to pick up the remainder of my reservation, and had to stop on the road to go back and get the dollie I rented, because they forgot to put it in the truck.

Lyndon H.
Clasificación:

I reserved online, but for the most part had repeat all the info for the rep, it should be automated, print out my reservation, swip my card, I sign the agreement and leave, what's the point of me typing in all my info only to have to repeat it all over again

SYDNEY S.
Clasificación:

The website said they were open on Saturday until 11 p.m. It was 4:30 in the afternoon. They were closed. We were not even sure they were still in business, since we saw only one small UHaul trailer on the premises. We had to call the pickup location to see what to do--they told us to look for a lock box and leave the truck.

SARA J.
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El cliente no dejó un comentario.

william R.
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took a long time to get final check out

MICHAEL S.
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The agent took care of the problem of the missing pack of furnture covers. We ordered two packs but only received one.

Maria C.
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This is a spacious, clean and modern place to drop off trucks. It is convenient to Interstate 75 in Calhoun, Ga. The people are friendly and helpful.

SCOTT N.
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good job but it still learning how to improved for their business

VALERIE H.
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El cliente no dejó un comentario.

Bryan D.
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only glitch was a uhaul software update that took longer than normal check out. info from online reserve didn't download. overall still good rating.

WILLIAM H.
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This location was great and very accomadating, but i had difficulty getting other locations to take the vehicle and trailer was told that they had to many trucks and directed to other locations,,thank goodness this location was so awsome and helpful.

ROBERT F.
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El cliente no dejó un comentario.

LEE M.
Clasificación:

we were told for every day we returned the trailer we would receive 20 credit that did not happen either will not use u-haul again.

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