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DAVID B
Customer Reviews for Executive Climate Control Storage West
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Everyone and everything was just right.
REBECCA SVery friendly and nice to work with. Thanks.
WILLIE PI returned the trailer during their regular business hours but no one was there. The key return box was open so if I was returning a moving van someone could have taken it.
EVERETT TThe woman working this area was beyond helpful, and extremely nice. She deserves a raise and the best life.
JOSHUA SGreat job
LARRY WFriendly staff, answered all my questions. Took a while due to the contract not being filled out correctly, but it was okay. I didn't mind, and the manager of the store was very friendly. Great experience overall.
Hunter TEverything is fine and wonderful ✨️
JEROME PI guess just make sure the boxes aren't leaking on the trucks.
MATTHEW KDocument the mileage and gas before giving a truck out
TYMARION BOMG THIS IS THE BEST STORAGE FACILITY SAFE SECURE
Georia S | Overall ExperienceGreat service
SANQUNIKIA GLocation was closed
ALECIA GThe place was a bit hidden away, but the staff were some of the nicest, most helpful people. They took care of me unloading the car and I was out of there in no time!
LUKE TThe ramp was damaged and the dolly had a flat tire.
Marshall RU-Haul App is useless. It could never find my reservation. John Crick 318-348-5065
JOHN CGreat service and convenient location.
Nicole NMr. Tommy was amazing. The customer service was exemplary!
David GBe clear about the costs to deliver and unload. This should never be a surprise.
Steve SI was satisfied as it is
Eddie HGreat service
dale mI was told when I picked the uhaul up that I would only be charged for the 4 hours I originally reserved the uhaul for because the store I rented it from closed early that Saturday so the lady at the counter told me that we would have the uhaul until Monday with no extra charge and then I get my receipt and it says that I was charged over 200$ this is ridiculous and I'm not very happy about it..
Bradley LSteering so far off that while driving straight the wheel had to be turned to where the speedometer could not be seen. Radio did not work. Passenger door did not close properly to the point that there was a visible gap between the door and the frame. Rate advertised was inflated to double after all the "fees" Will definitely look elsewhere next time.
Bob MGreat service on picking it up and returning equipment, they make sure all connections were correct and lights working properly.
Scott MFantastic service. Really appreciate the help that was given us after the breakdown of the first truck. The owner was top notch.
Floyd BThe folks here were awesome. Great service
Roxanne SPersonel received equipment and I didn't have to do a thing. Great job!
RICHARD FNo one answered phone place os a drop lot online its closed permanently
Samuel GI showed up an hour after they opened. The door to the office was locked and no one was around. I called, no one answered. I reached out to customer support on chat and they told me they weren't sure why no one was there and then ended the conversation without helping me further. It was an awful experience and makes me not want to use Uhaul again.
Scott CThere was no one at this location when I arrived to pick up the equipment. I had to wait for someone to come over and meet me.
Amanda PMobile pick up does not work, would not accept odometer reading when we returned truck. No one is there to help renters when there is a problem.
Adam STerrible service. It took me over an hour to get my order complete and the code to the lock box sent to me.
Richard AActually clean the nasty truck! I had to take a leaf blower and blow out pet hair and trash from inside the cab. And we didn't get the furniture dollies we paid for. When I called the location she said they probably don't have any.
Joshua SAlways great customer service, friendly and professional. I will continue to rent space with them.
servpro s | Overall ExperienceWe received excellent personal service from Earnistine and her manager. Gracias.
David CBe open longer
Jewel GOut standing service
Emmett RThe truck we reserved was not at the location on the day we moved, the company had to drive 1 1/2 hrs to get the truck so we were two hours late loading and almost missed closing on our house.
Ben SThis was a horrible experience. My initial reservation was cancel Less than 24 hours of pick up time. Why should you make a reservation if they are going to give away your truck ?
Kasy LGreat service. Great location. Staff was very helpful.
Michael BNo improvement needed. The 2 gentleman that moved us were very professional, didnt waste time, would recommend your service.
Mary AAt 11:00am on June 15, the store was closed. Only a key drop box was available.
bruce mRental was not at reserved location. I had to go to another location which opened an hour later. Faulty harness for trailer lights.
Ricky MExcellent communication, extremely professional, equipment was ready......
Bryan SGreat service, Robby was very helpful and informative
Russell WWasn't the fault of the pick up location but rate wasn't correct and they had a time getting in touch with national to change it.
Larry DMovers for the disabled, but U-haul has been and always will be my rental service. I give it a ⭐⭐⭐⭐⭐ rating and refer to my friends and family that's moving near or far.
Kawanka CWhen I got into the truck, it had an overwhelming smell of cigarette smoke. It was bad enough it gave me a headache.
Clifton LThe employees were very respectful and helpful. They were waiting for us when we arrived. Very happy with service.
Janella HThe mobile app is atrocious. I tried multiple times to take the photos it was requesting and it would not work either at pick up or drop off. Calling Uhaul was a wonderful experience though, and the ladies I spoke with were very helpful.
Sarah LThe owner was very helpful and easily accessible. Thanks for everything.
Terry D | Overall ExperienceGreat service. I keep multiple units rented year around, always available to any request.
servpro s | Overall ExperienceI was supposed to get my truck at 9 . The key wasnt in the drop box or the lock box . Took over 2 hours for me to get a key . Then as soon as pulling off the truck tire light came on ... put air in it still no change .. the people were nice when they did finally show up ..
christa hI booked the truck over the phone. When I arrived something got corrupted and my reservation was canceled. And after quite a few attempts and having to use my mother in laws credit card I was finally able to rent the truck. It took about an hour and a half to get on the road
FREDDEIE JThe no contact online check in was nice.
Richard C