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Cheryl L.
Customer Reviews for Executive Climate Control Storage West
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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I showed up an hour after they opened. The door to the office was locked and no one was around. I called, no one answered. I reached out to customer support on chat and they told me they weren't sure why no one was there and then ended the conversation without helping me further. It was an awful experience and makes me not want to use Uhaul again.
Scott C.There was no one at this location when I arrived to pick up the equipment. I had to wait for someone to come over and meet me.
Amanda P.Mobile pick up does not work, would not accept odometer reading when we returned truck. No one is there to help renters when there is a problem.
Adam S.Terrible service. It took me over an hour to get my order complete and the code to the lock box sent to me.
Richard A.Actually clean the nasty truck! I had to take a leaf blower and blow out pet hair and trash from inside the cab. And we didn't get the furniture dollies we paid for. When I called the location she said they probably don't have any.
Joshua S.Always great customer service, friendly and professional. I will continue to rent space with them.
servpro s. | Overall ExperienceWe received excellent personal service from Earnistine and her manager. Gracias.
David C.Be open longer
Jewel G.Out standing service
Emmett R.The truck we reserved was not at the location on the day we moved, the company had to drive 1 1/2 hrs to get the truck so we were two hours late loading and almost missed closing on our house.
Ben S.This was a horrible experience. My initial reservation was cancel Less than 24 hours of pick up time. Why should you make a reservation if they are going to give away your truck ?
Kasy L.Great service. Great location. Staff was very helpful.
Michael B.No improvement needed. The 2 gentleman that moved us were very professional, didnt waste time, would recommend your service.
Mary A.At 11:00am on June 15, the store was closed. Only a key drop box was available.
bruce M.Rental was not at reserved location. I had to go to another location which opened an hour later. Faulty harness for trailer lights.
Ricky M.Excellent communication, extremely professional, equipment was ready......
Bryan S.Great service, Robby was very helpful and informative
Russell W.Wasn't the fault of the pick up location but rate wasn't correct and they had a time getting in touch with national to change it.
Larry D.Movers for the disabled, but U-haul has been and always will be my rental service. I give it a âââââ rating and refer to my friends and family that's moving near or far.
Kawanka C.When I got into the truck, it had an overwhelming smell of cigarette smoke. It was bad enough it gave me a headache.
Clifton L.The employees were very respectful and helpful. They were waiting for us when we arrived. Very happy with service.
Janella H.The mobile app is atrocious. I tried multiple times to take the photos it was requesting and it would not work either at pick up or drop off. Calling Uhaul was a wonderful experience though, and the ladies I spoke with were very helpful.
Sarah L.The owner was very helpful and easily accessible. Thanks for everything.
Terry D. | Overall ExperienceGreat service. I keep multiple units rented year around, always available to any request.
servpro s. | Overall ExperienceI was supposed to get my truck at 9 . The key wasnt in the drop box or the lock box . Took over 2 hours for me to get a key . Then as soon as pulling off the truck tire light came on ... put air in it still no change .. the people were nice when they did finally show up ..
christa H.I booked the truck over the phone. When I arrived something got corrupted and my reservation was canceled. And after quite a few attempts and having to use my mother in laws credit card I was finally able to rent the truck. It took about an hour and a half to get on the road
FREDDEIE J.The no contact online check in was nice.
Richard C.I had to wait over an hour at a location that was closed
JOEL B.The vans are compact. Not enough leg room. People come in all shapes and sizes. Other than that everything was good.
Justin S.No one ever there. Hard to find.
BOB J.Pick up the truck very clean , I would use this place again
bruce S.I used the self rental so I didn't speak to anyone at this location.
Kelly B.his experience was awful to say the least I'm not sure one thing is done correctly on these people's part. First of all I was supposed to pick the truck up Saturday at 12 noon but 45 minutes before I got there they changed my location to somewhere 25 minutes further away in another town. When I arrive there was no one there that could wait on me because the place was closed seems like someone should have known that before sending me there. But because of that my reservation was changed from Saturday to Monday. Now I am 2 days behind schedule, I'm most likely going to miss my appointment about my new apartment. 9 AM Monday I go to pick up my U-Haul I get to that office and what do you know no one is there. This makes me another two hours late leaving and because of that I now live in a hotel and not an apartment thanks Uhaul people, thanks so much....
Sherry S.Day rentals instead of 4 hour rentals for in-town rentals.
Curitessia C.Your rental return website doesn't work. It kept saying that my location sharing was turned off, when in fact, it was on.
Steve F.Do not use the online app or account to rent a truck. Everything related to renting the truck online was a nightmare experience. I will not do this again . manager was great.
Bart M.We reserved a truck for 8 am. We had to wait until 10:30 Am when a truck was returned even though there was a truck there when we arrived at 8. She said it was a local only truck that was reserved for someone else at 8 am. When we returned at about 10 am the truck was still there. After we got loaded and we were leaving we drove past on our way to our motel and that truck was still there after 4 pm. I don't understand why we couldn't have gotten that truck when it was the same size. Why should it matter whether you are going local or one way. Also the truck that we got was in need of a front end alignment that we were not told about. I am sure the lady that rented us the truck was not told about the problem by the lady that returned it.
Kelly B.Windshield was covered in bugs and interior smelled of cigarettes.
jerry H.Everything was beyond my expectations. I would rate the entire experience as perfect.
Elisa C.Always great service !!!
steve S.Poor access to internet caused the agent to have to call another agent and complete my contact over a speaker phone. People where nice, but it took awhile. Grounds had me concerned that I'd get a flat pulling back to get my trailer. Wiring was hanging out front of trailer. Door latch wouldn't hold Had to wire it together to keep doors shut and pull home.
Greg C.Uhaul flag on roadside
Deborah B.The staff was friendly and very accommodating.
taronda G.I was charged to my card after I payed cash for the charges. Then I had to put more gas into the vehicle after the needle was put back where it was when I got it in order to not pay additional chargers and it still charged my card. The man was very helpful but the lady had a nasty attitude
Jolanda G.