Truck was on empty when we picked it up.
Chris S
Customer Reviews for Evergreen Service Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Will probably not use U-Haul again. Rented a 2 axle trailer and when I arrived to pick up, only had 3 tires on it. Had to wait while they found equipment to fix it. They also said they did not carry the dolly and blankets I ordered. Lastly , the right hand side turn signal light did not work. Bad experience.
Chris HI had ordered a U-Haul and I wanted the person to be there and it was supposed to. They sent me somewhere else or I had to do it online. It took me an hour and a half half I wasn’t happy.
Patricia CFirst of all, my pickup location was 1.5 miles from my current address (Monrovia, MD). When I made the reservation, the website did not inform me that the truck was not available at that location. So around 0840 in the morning I received a message stating that my new pickup location had change and now was farther away not only from my current address, but also from the address of my old property. This issue resulted in spending more money than expected due to the last-minute change. That is not a good business practice and feels shady. Second, the app pickup and drop-off are horrible. We spent, and waisted 45 minutes trying to get the truck. Multiple calls to confirm who I was were too much. My wife was next to me when they called her to verify who I was, and still they wanted a second contact number. The for the drop-off you ask for pictures. Another waste of time. When you leave a truck during work hours, you just leave the keys, they give you the paperwork, and you're done. No pictures or looking at the truck at all. Ridiculous process. In total, at least one hour lost with these inconveniences. I will try another company next time.
Edwin GGreat customer service, We even got free refreshments. JP
John PThanks. Good.
kim ygreat service.
BOUBACAR DEverything was great, however the drivers seat was literally falling apart and it had a slight smell of cigs. Other than that everything was great.
Michael CIf the pickup location and drop off location are changed, then change the mileage allowance. I traveled exactly where I entered from moving address to new address and still got charged for mileage.
Tyler SLocation is ok, the truck was not full of gas. When i returned it I filled it up extra $16 that I didn't need to do. The whole online check it took me 35 mins to complete, is a lot of time just to pick up the truck.
Doron ASpeedy, courteous service. First time renting a trailer, and it went smoothly.
Scott BVery customer friendly location and staff. They have a large lot that makes pick up and drop off very easy.
Walter Cthe representatives very nice to work with.
THOMAS MIt was all good
Jack CGood
Niranjan RUsed them twice this month and super happy
SUSAN MJoe was very helpful and knowledgeable. This is the only place I can rely on 100%!
christopher dThe only thing I would say needed improvement was the gas in the truck was very low when I picked it up, other than that everything was good...
Jacqueline CDid not realize price per mile went up! Not satisfied at all with pricing
Ramy MMobile check in was easy,and everything went well. It would be better if you emphasized that you would need a second form of ID to check in. I was not aware of that until I was in the system, and I don't often carry the items listed for a second form of ID.
Christine DGreat customer service and vehicle. Second great experience with this dealer.
Richard PMy pick up date was a Sunday and Evergreen was closed. When I picked up the truck I had trouble using the U-Haul website uploading photos. I am partially tech saavy. The hold time for Uhaul was 45 minutes and the chat provided assistance for phone settings but did not resolve my issue. I downloaded the APP and was successful. I spent 1 hour. At return, the APP kept closing and the website didn't work either because I am not familiar with proper settings for photos. Hold time was 45 minutes and chat was 15 minute wait. Finally figured out on my own the proper setting for the website photos to work. I deleted and installed the APP 3 times but it kept closing or directing me to leave the APP to the website. Spent 1 hour in an industrial park, in the evening, nobody around, alone. I am a 62 year old female. 24/7 customer's should get priority status when phoning especially when the facility is closed. I only needed a truck for 1 day so adding an additional $19.95 for another day when facility was open was not an option
Mindy TGreat service
gregory nEasy in and out.
Michael RThe U-Haul representative was very helpful and efficient with check in and hooking up the trailer.
eric dGood
VASUDEV TNone
Yao YThere was a lot of pet hair on the seats in the van. If I was allergic, it would have been an issue. I also requested and paid for a furniture dolly that wasn't in the van at pickup, requiring me to go inside (which is what customers are trying to avoid when selecting to check in on their phone). Unfortunately they didn't have the requested item and didn't know how to adjust my reservation to remove the charge for the dolly. The staff that were on site were very friendly and assured me that they would make sure the appropriate person would be informed that I needed to receive a credit for the unavailable item. Otherwise, it was a fairly simple process to rent, pick up, pay for, and drop off the van. A simple check if equipment is available and a notification to the renter would have avoided my issues, making it a seamless process
Elizabeth SOutstanding customer support.
Steven SOpen earlier...7am.
HESTON BWe had issues receiving our key. Because of this our movers went to another job and then told us they would come back to help move. They told us at 11:00pm that they were an hour away. By this time we had already loaded the truck without them. Now we are having difficulty getting a refund from moving company. Uhaul should help since they are affiliated with this service. I have used Uhaul many times and this is the worst service I have ever experienced. Is it worth all of the negative social media to take $245 from someone? Terrible.
tom fBob was extremely helpful and Kind. This location is great.
Athena GThe overall experience and the truck would have me recommend a different location
Aniruddh SGreat attitude and service. Bob connected the trailer to our truck and made sure everything was secure and in working order. What a breath of fresh air to visit an establishment that truly values their customers and goes the extra mile.
Gregory BBob, Was extremely helpful with all the questions we had and walked us through the process step by step. Outstanding service!
arnold aVery customer friendly. When he saw me walk in with a mask, he put one on for the entire duration of my visit. Great customer service.
William LClean the equipment
Paul BBoth Driver/Passenger Door is not in good condition . We need to slam the door so that we will not get "Door Open" error message in the display . It was frustrating and misleading . Also Key also needs maintenance . We need to use certain angle to start the vehicle .
KARTHICK MBob was very helpful, went over everything!
Kevin MEver Green Service Center Overall I must say I am a little unsatisfied with the service provided under this contract. I rented/returned the truck with a little over half a tank of gas. Upon final review of the receipt, I see that I was charged 4 gallons of gasoline for a total of $19.00, which seems excessive. I requested a refund for the unauthorized charge of $19.00 to my Visa Card, but received no response. Another factor that has lead to disappointment, is the wait time required to rent the vehicle. I was forced to wait a whole hour to rent a vehicle that was on the premises. I even purchased the $14.00 safe move coverage to help avoid minor issues such as this.
DANIEL BA very good experience
MARY GExcellent place to return my car transport trailer rental. Unhooked the trailer and asked if I had any concerns, which were none. Fast in and out !
MICHAEL MThe in Frederick was in a bad location, it was hidden and difficult to access.
Oscar GWhat I ended up with was good. However, this was not my original reservation. I had to change my reservation as the first one I made would not allow me to start the pick-up process when I arrived. The U-Haul app and website need a lot of work. There were many glitches such as the app not accepting my photos upon returning the truck, facial recognition not working properly, instructions not being clear, etc. U-Haul seriously needs to work on being more user-friendly. I was incredibly frustrated through much of this process.
Amy MThe cab was a little dirty and I don't think the truck was swept out but that didn't matter. Was a great experience... friendly staff, great location, no wait. Amazing mobile rental, did most of it on my phone. Will definitely be back. Thanks Evergreen!
Lynn LGreat experience. Mike and Bobby were great to work with. Highly recommended.
Travis ST Mobile network is poor in that location and it was very difficult for me to do after hours checkin for picking up truck. I took me almost 45 minutes to complete online process n get the code to the key box
Naveen RThank you for taking care of our client! We appreciate you! -Churchill Auto Care Team
Anthony LThe folks at Evergreen are AWESOME!!
JAMIE PNothing. Everything was great
sandra oThe pick up and drop off couldn’t have been any easier or faster! The staff was helpful and very pleasant to work with! A great location for getting a rental!
Jamie P