El cliente no dejó un comentario.Derek W.
Customer Reviews for Evergreen Service Center
(Distribuidor de U-Haul del vecindario)
Frederick, MD 21704
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8 a. m. - 5 p. m.
- Sáb.: 8 a. m. - 1 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.don F.
Very customer friendly. When he saw me walk in with a mask, he put one on for the entire duration of my visit. Great customer service.William L.
Clean the equipmentPaul B.
Both Driver/Passenger Door is not in good condition . We need to slam the door so that we will not get "Door Open" error message in the display . It was frustrating and misleading . Also Key also needs maintenance . We need to use certain angle to start the vehicle .KARTHICK M.
El cliente no dejó un comentario.ASHLEY P.
El cliente no dejó un comentario.NATALIE S.
El cliente no dejó un comentario.HARRY G.
El cliente no dejó un comentario.Robert C.
Bob was very helpful, went over everything!Kevin M.
El cliente no dejó un comentario.James S.
Ever Green Service Center Overall I must say I am a little unsatisfied with the service provided under this contract. I rented/returned the truck with a little over half a tank of gas. Upon final review of the receipt, I see that I was charged 4 gallons of gasoline for a total of $19.00, which seems excessive. I requested a refund for the unauthorized charge of $19.00 to my Visa Card, but received no response. Another factor that has lead to disappointment, is the wait time required to rent the vehicle. I was forced to wait a whole hour to rent a vehicle that was on the premises. I even purchased the $14.00 safe move coverage to help avoid minor issues such as this.ÂDANIEL B.
El cliente no dejó un comentario.Maureen S.
A very good experienceMARY G.
Excellent place to return my car transport trailer rental. Unhooked the trailer and asked if I had any concerns, which were none. Fast in and out !MICHAEL M.
El cliente no dejó un comentario.Shraddha P.
El cliente no dejó un comentario.Nathan J.
El cliente no dejó un comentario.Hui L.
The in Frederick was in a bad location, it was hidden and difficult to access.Oscar G.
El cliente no dejó un comentario.Lisa F.
El cliente no dejó un comentario.MATTHEW R.
El cliente no dejó un comentario.RYAN H.
El cliente no dejó un comentario.CURTIS D.
El cliente no dejó un comentario.Tom D.
What I ended up with was good. However, this was not my original reservation. I had to change my reservation as the first one I made would not allow me to start the pick-up process when I arrived. The U-Haul app and website need a lot of work. There were many glitches such as the app not accepting my photos upon returning the truck, facial recognition not working properly, instructions not being clear, etc. U-Haul seriously needs to work on being more user-friendly. I was incredibly frustrated through much of this process.Amy M.
The cab was a little dirty and I don't think the truck was swept out but that didn't matter. Was a great experience... friendly staff, great location, no wait. Amazing mobile rental, did most of it on my phone. Will definitely be back. Thanks Evergreen!Lynn L.
El cliente no dejó un comentario.PABLO R.
El cliente no dejó un comentario.Vien L.
El cliente no dejó un comentario.Arun F.
Great experience. Mike and Bobby were great to work with. Highly recommended.Travis S.
T Mobile network is poor in that location and it was very difficult for me to do after hours checkin for picking up truck. I took me almost 45 minutes to complete online process n get the code to the key boxNaveen Reddy A.
El cliente no dejó un comentario.John W.
El cliente no dejó un comentario.Vasudev Reddy T.
Thank you for taking care of our client! We appreciate you! -Churchill Auto Care TeamAnthony L.
The folks at Evergreen are AWESOME!!JAMIE P.
El cliente no dejó un comentario.Rajesh K.
Nothing. Everything was greatsandra O.
The pick up and drop off couldn't have been any easier or faster! The staff was helpful and very pleasant to work with! A great location for getting a rental!Jamie P.
El cliente no dejó un comentario.MOHAMADM A.
Excellent service.Robert F.
The 9' van was easy to load if you have limited strength, or assistance. The van was perfect height as not high off the ground for loading. The side door was a bonus. The A/C worked perfectly. The gas tank held more than enough gas for 415 mile move. All in all it was a great experience. Depending on gas price, we paid $65 to tap off tank. The rental office person was very helpful too!linda W.
El cliente no dejó un comentario.JAMES C.
El cliente no dejó un comentario.Patricia L.
They should put the direction signsSalman K.
Do not switch locations as I'm driving to pick up equipmentMark S.
Very accommodating and professional staffJohn E.
El cliente no dejó un comentario.Harold W.
The process was fast and easy.GHULAM K.
UHaul made the mistake of booking my pickup at a location that was closed on Memorial Day. When I showed up and saw this i was rather upset. I called the number on the front door and left a voicemail, and the owner returned my call within two minutes. He told me they were closed but he was sending someone right away to help me. Within twenty minutes they showed up and got my trailer hooked up and sent me on the road. Amazing people!Thomas C.
El cliente no dejó un comentario.JEFFREYALAN S.
Great customer service!Leanne D.
El cliente no dejó un comentario.Chris T.
Really nice and helpful staff. Reviewed all documents,the process, and how to return when finished. I will definitely look to rent from there again in the future. Very pleased with the process and service.Richard W.
Michael and Bob are TOP NOTCH Customer Service Leaders. Delightful to engage with! I will be back again!Heather S.
Great customer service! The gentleman that waited on me was very nice and helpful. ¡Gracias!SUZANNEDUHAN D.
The process was not great with Uhaul. Changed my location pickup and was notified day before. Was out of my way by 30 miles. Called and was put on hold forever. Finally got a person to talk with and she was helpful. Was able to pick up a day before at a closer location. Very inconvenient.Deborah P.
El cliente no dejó un comentario.Manuel G.
I was given a truck with a large frozen puddle in it that melted throughout the day. I took pictures of the dirty truck at arrival and when I dropped it off but I was charged a cleaning fee. Awful. this was not my mess to clean up.William B.
El cliente no dejó un comentario.Katrina W.
El cliente no dejó un comentario.Terry K.
El cliente no dejó un comentario.Nelson M.
El cliente no dejó un comentario.christopher D.
El cliente no dejó un comentario.John I.
El cliente no dejó un comentario.Timothy K.
El cliente no dejó un comentario.JERRY F.
Awful!!Richard Aikins-A R.
The gentleman who worked at the office was helpful in finding the truck and making sure everything was in order. The truck itself was clean and had about 1/2 a tank of gas in it.Landin D.
El cliente no dejó un comentario.Lemoyne F.
Provide the customer with the printed contract that they have supposedly signed so that they can see that the mileage you are saying is on the truck is in fact accurate. I was charged for 17 miles that I did not use and the printed contract was to be emailed to me. It was not emailed to me until a half an hour after I left there. This could all have been avoided if I could have compared the mileage on what I was signing to the mileage that was in fact on the truck when I began my trip. I wonder why this guy seemed extra nice and why he told us that "who knows people could have been driving it around" and to "make sure you take a picture".Christal C.
El cliente no dejó un comentario.Ronald H.
Being a little handicap made hard to get up to the 2nd floor other than that you're company did a great job!stephen Y.
Bob was great, friendly and helpful.David B.
El cliente no dejó un comentario.LINDA M.
El cliente no dejó un comentario.Judith G.
El cliente no dejó un comentario.Wendy P.
Bob and Mark.. Excellent customer service...Agustin M.
Truck could use some preventive maintenance, seem to run rough, but it did the job. Maybe the Ford power plant just runs rough like that I don't know. Also was there for 0800 pickup office was not open had to wait for help.matthew B.
El cliente no dejó un comentario.Lloyd W.
Exceptional customer service. You don't find that many places anymore...Jonathan B.
Courteous and timely service!Domingo G.
El cliente no dejó un comentario.Christian S.
The chang oil light was on . I received extra charges that was not covered in the contract.Darrell M.
There was no one in the office when I arrived. I had to call the telephone number to get someone to instruct me on what they wanted done with the truck. The location was very convenient and easy to get to.Charles S.
I called and received a harsh response over the phone. First time team did not pick up and second call they acted like I was a bother. I did not interact with anyone in person as I dropped the car off and left the keys in the box.Amanda K.
El cliente no dejó un comentario.Steve B.
You need a better customer service specially at this location. They are very rude and unpleasant.Pingdwende Z.
El cliente no dejó un comentario.Jennifer H.
The agent was very helpful.Kenneth P.
Very professional Great customer serviceDave C.
El cliente no dejó un comentario.Kristin D.
El cliente no dejó un comentario.Matthew B.
El cliente no dejó un comentario.Sarah R.
El cliente no dejó un comentario.Gerardo H.
El cliente no dejó un comentario.Kristin D.
Service level was outstanding !Thomas P.
Mark was great to work with. I had actually reserved a box truck because I could not find an enclosed trailer. There happened Tobe one on his lot. He said it was available so he made the switch and also let me borrow a hitch and light adapter. Very accommodating.bob B.
Great people to work with very accommodatingRob P.
El cliente no dejó un comentario.Carlos I.
Overall, very good. ThanksTyler M.
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