Customer Reviews for Everett Secure Self Storage
(Distribuidor de U-Haul del vecindario)

605 comentarios

11330 4th Ave W   Everett, WA 98204
(1 Block W of Mariner High School)

(425) 355-4562

Horarios de la ubicación

  • Lun. - dom.: 10 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(425) 355-4562

11330 4th Ave W
Everett, WA 98204
(1 Block W of Mariner High School)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - dom.: 10 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

John N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendi L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bertram C. 
Clasificación:
4.0

Work on the photo upload for odometer and gas levels. I took 8 different pictures and still couldn't get it to work. Finally, after 20 minutes or so of trying, I gave up and just left truck after taking video of exterior of truck and dashboard to show mileage and fuel. Fortunately, the return was processed without additional charges to me. I rented a truck again from different location yesterday and had same problem. I hope I don't get billed for any additional fees or I will dispute transaction and ask for an investigation into whether this happens a lot and is it a way to make extra fees.

Scott A. 
Clasificación:
5.0

Everything was very easy!

Mikelle M. 
Clasificación:
3.0

The employee seemed annoyed that we were dropping off a Uhaul truck.

Jay L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave P. 
Clasificación:
5.0

Every thing is perfect thank you

naufa A. 
Clasificación:
5.0

App and website didn't function properly so that I could check in or check out with ease. I wasted time trying to with the app and website over and over.

James L. 
Clasificación:
3.0

There was a $14 safe move that was added to our bill that we didn't signed for. I didn't want to fuss but its snicky.

Todd B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Asha L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cindy A. 
Clasificación:
1.0

The other trucks were all destroyed. The dolly at no harness so it was sliding everywhere. The rates are insane. And I get charged an additional 56 dollar after the additional 56 that was charged. Where is this 56 congress from? It's not on a single agreement I made!

ALEK L. 
Clasificación:
5.0

El cliente no dejó un comentario.

GAGAN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

LANA B. 
Clasificación:
3.0

El cliente no dejó un comentario.

MICHAEL R. 
Clasificación:
5.0

The only thing I can think of is making sure the door isn't frozen if it's snowy/below freezing. It took us about 20 minutes to get the back door open because it was frozen shut.

GREGOR M. 
Clasificación:
3.0

They tried to scam me to pay for extra gas and misrepresented where the gas gauge was. Lucky for me I took pictures before and after and the charges were immediately reversed. I feel for anyone else who was charged and didn't realize it.

Lisa C. 
Clasificación:
5.0

El cliente no dejó un comentario.

NGAN CAO N. 
Clasificación:
5.0

The available hours on Google are not correct, luckily they are actually open earlier and later than what was listed :)

ERIN C. 
Clasificación:
5.0

I like the way you simplified renting process for me.

futie M. 
Clasificación:
3.0

The office itself was clean, but the truck was dirty and smelled of heavy smoke.

Gordon M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMBATH M. 
Clasificación:
5.0

Everything went very well. Thank you.

Kirill S. 
Clasificación:
5.0

The lady in the office was very nice to help me out since the U-Haul self administer link stranded me in the middle of transaction. Please fix your system.

MO T. 
Clasificación:
4.0

Everything was great, no hassle and easy.

Daniel B. 
Clasificación:
5.0

Heather had great customer service!

BERNARD J. 
Clasificación:
4.0

Price per mile is not consistent across web and mobile. Mobile price was a way cheaper and I felt like I was cheated by U-Haul with variation in pricing. Probably the worst experience for any customer.

NARENDRA M. 
Clasificación:
1.0

El cliente no dejó un comentario.

SANJAI G. 
Clasificación:
5.0

Clean your Uhaul

CYNTHIA B. 
Clasificación:
5.0

Quick and easy In and out

RICHARD ALAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey W. 
Clasificación:
5.0

Great and convenient location. The service agent at the desk got us in and out efficiently!

Saralynn C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEAN B. 
Clasificación:
5.0

It is good

FA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNATHAN STEPHE B. 
Clasificación:
4.0

The truck smelled like cigarettes, aside from that the truck ran like a dream.

DIANA C. 
Clasificación:
5.0

Easy and fast, professional and friendly customer service

TANIA FABIOLA C. 
Clasificación:
2.0

had to go to two different locations to get equipment and they were too far from my house.

Robert D. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT M. 
Clasificación:
5.0

Every thing is good.

TADELE G. 
Clasificación:
5.0

You guys are awesome. I had a stress free move.

VERONICA NICOLE B. 
Clasificación:
5.0

Excellent service

SHAMSHER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

NORMA M. 
Clasificación:
5.0

The desk person was great, I had tech issues trying to check in with my phone but he took care of everything very efficiently.

RUSSELL L. 
Clasificación:
5.0

Need more a little bigger truck. Thanks 😊.

TADELE G. 
Clasificación:
5.0

Nothing. I loved the new contactless experience.

JEFFREY C. 
Clasificación:
5.0

The photos that were shown for my rental van did not match the actual vehicle, as there were obvious markings on the rental van I was given. Other than that, the customer service was excellent!

KATHARINA C. 
Clasificación:
5.0

Your app allowed me to reserve pads but when I got there I was told that location didn't have any. The man working there was very nice and removed the charge. I just wish I had known in advance that they weren't available so I could have gotten them somewhere else.

Hannah P. 
Clasificación:
2.0

I would recommend this location but with some reservation, the guy added the optional extra "safemove protection" for $14 without even asking me first. When I asked him to remove it, it took so long that I even had to tell him to leave it in since it was tal

Wagui D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ami M. 
Clasificación:
5.0

Nothing. Great service and the trucks were sanitized.

BERNARD JOHN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katie M. 
Clasificación:
2.0

the guy i got the van from was great! he knew his job, was speedy, and extremely competent. The opposite is true for the guy i returned the van to.

Crystal V. 
Clasificación:
5.0

UHaul site had crashed all day. Jason at this location was willing to work outside his normal day to provide the unit. Ya'll owe him.

Garrett D. 
Clasificación:
5.0

Great service

Taylor B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug H. 
Clasificación:
5.0

To open your office early at least at 8am

Asha L. 
Clasificación:
1.0

The trunk was smelling garbage, I had to clean it up first and took me way more time. Even though they changed me the full price. I don't recommend this place at all.

Juliana V. 
Clasificación:
5.0

El cliente no dejó un comentario.

JARRAD A. 
Clasificación:
5.0

Keep up the good work. The agent was friendly and made the process very easy. I'd rent again from this U Haul and recommend it to my friends and family.

Kathryn B. 
Clasificación:
5.0

El cliente no dejó un comentario.

sean D. 
Clasificación:
5.0

The staff is helpful and friendly every time I use them. I prefer to rent both my storage unit and moving trucks from this facility. It's always a great experience.

Anna R. 
Clasificación:
5.0

El cliente no dejó un comentario.

charles N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sourabh S. 
Clasificación:
3.0

Previous message sent

Christine P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremiah S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathryn C. 
Clasificación:
1.0

Rental van was not cleaned or disinfected after last rental by facility during COVID pandemic. We had to clean and disinfect the vehicle before leaving the facility at time of pick-up. Facility worker stated she did not have time to do it for us before pick up.

Christi H. 
Clasificación:
4.0

I asked questions and photo copied my license and had to do that again in person. Doing it online said it would be quicker. Doesn't seem to be the case.

Susan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brady B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL WAYNE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany B. 
Clasificación:
3.0

The service was good but It was disappointing to later see that the gas gauge was at about 6/8ths full after I pulled out of the store while my contract says I have to bring it back full. I didn't even bother to check. I only drove it about 8-12 miles but I had to put almost $14 worth of gas. It was a mistake by both clerk and I. She should have checked the gas after the previous return and I should have checked it. The clerk told me to notify uHaul for refund. But not happy paying for extra gas

Patrick S. 
Clasificación:
2.0

El cliente no dejó un comentario.

William H. 
Clasificación:
5.0

Cheri was amazing and helpful!!!

Johnny S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ji P. 
Clasificación:
5.0

Everett Secure Self Storage was awesome! Uhaul was not a good experience!

Andrea L. 
Clasificación:
3.0

I ordered furniture pads, but the location was out of them and I was still charged for them. I don't mind not getting them, but I'd rather not still have to pay for them when I didn't know they were out of stock.

Elizabeth T. 
Clasificación:
5.0

Close location, good vehicle and good service!

Aleksey V. 
Clasificación:
5.0

N

John D. 
Clasificación:
5.0

Cheri at Everett Secure Storage took care of me. The truck was ready. The paperwork ready. The process was painless and quick. Very professional - U Haul is well represented by this team. This was my first time with this location. It won't be my last. Thanks for great service.

James H. 
Clasificación:
4.0

Make sure the ash trays and seat cracks are cleaned out

William A. 
Clasificación:
5.0

Everything was good

Washington Luiz D. 
Clasificación:
5.0

One caveat is that this location has limited blankets. Otherwise, the staff were professional and helpful and maneuvering the 26-foot truck was fairly easy. The online check in took 15 minutes, but was still convenient. :)

Ryan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alberto R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREY M. 
Clasificación:
5.0

great staff

daniel S. 
Clasificación:
5.0

X

James L. 
Clasificación:
1.0

was charged nearly $30 for 6 gallons of gas when I returned truck topped off after driving only 18 miles.

Ben A. 
Clasificación:
5.0

I rented my Uhaul last minute. The lady that rented me the truck was super efficient, friendly and quick. Superior customer service was provided with a smile. I was in and out in no time with both renting and returning the truck.

Kristin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cameron D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELISSA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leonid L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mikalai L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marilyn D. 
No se han enviado comentarios para esta ubicación.

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