Customer Reviews for Evanston Self Storage & Rental
(U-Haul Neighborhood Dealer)

671 reviews

51 Patriot Crt   Evanston, WY 82930
(We support U-Haul's "FREE" month of storage w/ a one way rental return)

(307) 789-1117

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(307) 789-1117

51 Patriot Crt
Evanston, WY 82930
(We support U-Haul's "FREE" month of storage w/ a one way rental return)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

AVRUM M. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Cheryl in Evanston WY is amazing! She helped us so much. Worked with us for the weather delays, made sure our rentals were at the same place for pick up, helped us when we needed a bigger truck and got us the best price. Thank you U-Haul and thank you Cheryl.

Sue D. 
Rating:
4.0

Customer did not leave a comment.

SHAYNE A. 
Rating:
5.0

Absolutely easy and as friendly as could be. They had all the supplies I needed to start packing and everything else to make the move comfortable. I HIGHLY recommend Self Storage!!! Thank you for all the help

Mistee J. 
Rating:
4.0

Na

Laura B. 
Rating:
5.0

Everything was good no problems and never had a problem with U-Haul any time I've needed a trailer or truck

Linda S. 
Rating:
5.0

The return app was a bit hard to use it was slow and didn't quite upload things adequately I had to restart it multiple times to get the location to work.

Heather S. 
Rating:
2.0

I just won't ever use uhaul again. This location did not give me a contact and was trying to make me enter with a police escort. Now I'm going to have to use my next month's social security to move again, all by myself again, and I've been in two major auto accidents. I'll likely end up on the hospital and I'm in constant fear that my personal items and documents will be stolen or something. Worst experience ever

Diseree Z. 
Rating:
3.0

We had a very limited time to drop off our U-Haul and it just happened to be on the employees lunch hour. or the doorbell. I had to wait an hour. The return U-Haul website wouldn't load, I was very stressed that I would not be able to pick up my son from preschool in mountain view (40 min away) in time

Madison L. 
Rating:
5.0

Excelent, very knowleand and helpfull

Scott G. 
Rating:
5.0

The person-less pickup was an absolute nightmare. I have done the person-less pickup several times now and it is a complete waist of time. Each time I have gone to get my vehicle (often at the early hours of the morning, 6AM), the app and website check in is very time consuming, and I always have to do it multiple times. After I finally get all my information in, I have to wait for a VERY long time to be accepted as a driver, even though I go through the process the day before with a U-haul representative to make sure it is a quick a seamless pickup. It sems as though that no matter what I do, it is always a very bad experience picking up a truck through the U-haul person-less pickup process.

John R. 
Rating:
5.0

Customer did not leave a comment.

Neal V. 
Rating:
4.0

Customer did not leave a comment.

CHRIS T. 
Rating:
5.0

Absolutely great experience, would recommend to all family and friends. Knowledgeable, professional and so very kind.

SANDRA B. 
Rating:
5.0

Customer did not leave a comment.

STAN C. 
Rating:
3.0

Should be welcomed with cookies and milk.

John W. 
Rating:
3.0

My storage door was hard to get open and to shut it down and lock thing was hard to function

CHRIS V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DALE K. 
Rating:
5.0

It was easy and great for what we needed for my husband to use the motorcycle trailer and use it to pull to our son's house and then unloaded and we drove to strugis and keep the trailer at our son's house and then came home and returned it at home. It wasn't to expensive for 12 days and so it's cheaper than buying one if you are only going to do this a couple of times a year. Worked great for us.

Harry K. 
Rating:
5.0

Very good service thank you

ALBERTO M. 
Rating:
5.0

Customer did not leave a comment.

CHRIS E. 
Rating:
5.0

great customer service

STEVE R. 
Rating:
5.0

Nuthin unless you want to sell burgers too.

FRANK M. 
Rating:
5.0

Excellent customer service

Tim S. 
Rating:
4.0

this place was very helpful. and they knew what customer service was all about all I can say is thank you for the help.

WILLIAM P. 
Rating:
5.0

Customer did not leave a comment.

CHERYL B. 
Rating:
4.0

Maybe have some wood blocks (or something) available to block the tires and keep trailer from rolling as we drop it off. Easy place to access.

Richard D. 
Rating:
4.0

Customer did not leave a comment.

Daniel E. 
Rating:
5.0

Customer did not leave a comment.

DEREK SHANE B. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY B. 
Rating:
4.0

The associate was very helpful and friendly.

STEVEN M. 
Rating:
5.0

Very smooth process using online precheck in and online check out.

Brooke N. 
Rating:
5.0

Customer did not leave a comment.

RANDY I. 
Rating:
4.0

Customer did not leave a comment.

BENJAMIN F. 
Rating:
5.0

Customer did not leave a comment.

Cynthia D. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

TODD W. 
Rating:
5.0

Customer did not leave a comment.

DAVE S. 
Rating:
5.0

Sheryl is amazing! We had so much fun chatting. I would highly recommend this location.

RICHARD CHRIS P. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE K. 
Rating:
5.0

This location was excellent and Sheryl was extremely helpful with all my needs.

Andrew L. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL G. 
Rating:
5.0

No need for improvement

Tim O. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY B. 
Rating:
5.0

Absolutely awesome, she is an absolute winner!!

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

CARLTON L. 
Rating:
5.0

Customer did not leave a comment.

MAGAN S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MATTHEW K. 
Rating:
5.0

I have rented from this location before and the manager Sheryl is always so nice, very helpful, and knowledgeable about the equipment she is renting to you! 10/10. I would recommend this location to anybody.

MATT C. 
Rating:
5.0

Customer did not leave a comment.

BRAD B. 
Rating:
5.0

Absolutely nothing! Cheryl is hands down the absolute best Person to deal with at any U-Haul that I have ever had the pleasure of being in. She's professional she's courteous she's friendly I wish all U-Haul locations would be trained by her on how to treat people

FAITH H. 
Rating:
5.0

Customer did not leave a comment.

STACI V.  |  Overall Experience 
Rating:
4.0

Very helpful staff

Alan B. 
Rating:
5.0

Everything was perfect for me. Thanks

KARL M. 
Rating:
5.0

Wonder staff!

VIVIAN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca L. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

Great customer service at this location

Alan B. 
Rating:
5.0

Customer did not leave a comment.

Dennis W. 
Rating:
5.0

Customer did not leave a comment.

Raphael M. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Lower you rates!

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

JESSICA C. 
Rating:
5.0

Customer did not leave a comment.

Tiffany C. 
Rating:
5.0

Professional, easy to communicate and work with, perfect storage availability and accessibility, understood needs and made every interaction a pleasure. Sheryl was wonderful to work with and handled every request, question, need with sincerity, helpfulness, thoroughness and ease. She deserves our sincere thanks and appreciation.

CHERYL & LEE A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Doug H. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

MARK G. 
Rating:
5.0

Friendly, professional and I'm very happy!

CALVIN C. 
Rating:
5.0

Cheryl is Excellent in arranging pick-up and the process was smooth through to drop off.

Melissa F. 
Rating:
4.0

Provide lock down straps in the trucks.

Jeffery S. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY B. 
Rating:
5.0

Customer did not leave a comment.

NASH C. 
Rating:
5.0

Customer did not leave a comment.

Phil P. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Always a pleasure doing business with Sheryl.

BRAD B. 
Rating:
5.0

Everything was great! I didn't know where the stand for the trailer was, but I ended up finding it next to the fence. Would definitely recommend.

John B. 
Rating:
3.0

Dony double bill costomers

BAILEY M. 
Rating:
5.0

She was very helpful and friendly.

Devin G. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

Hunter H. 
Rating:
5.0

Customer did not leave a comment.

KEN S. 
Rating:
5.0

Customer did not leave a comment.

Amanda C. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE B. 
Rating:
5.0

Very helpful and a pleasure to do business with. Will be using them again in the future.

BILL RAY B. 
Rating:
5.0

Customer did not leave a comment.

Kevin R. 
Rating:
5.0

The staff was very pleasant and helpful. The car carrier might need to be upgraded to use LED lights since newer customer trucks are wired for LED and when hooked to older trailers, some of the trailer lights won't work; fortunately, the brake lights do still work. Thanks

SCOTT Y. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
4.0

There was a side light out and a paddle lock was left in the trailer and it blocked the closing of the door as hit had slide in the corner. I felt stupid when it was found that it was blocking. Someone didn't pick up their lock.

Naomi L. 
Rating:
5.0

Fantastic service just like all the other times

Beale C. 
Rating:
5.0

Customer did not leave a comment.

JEFF B. 
Rating:
5.0

Customer did not leave a comment.

mark O. 
Rating:
5.0

The experience was wonderful. A person couldn't ask for better people and customer service

Beale C. 
Rating:
5.0

Customer did not leave a comment.

ALBERT B. 
Rating:
2.0

This location gave me a tow dolly that had a damaged strap.

GUINNIVERE B. 
Rating:
5.0

Customer did not leave a comment.

Debra A. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY B. 
Rating:
5.0

Easy to work with, very quick and professional.

Jerry B. 
Rating:
5.0

Customer did not leave a comment.

JESSIE SHAWN R. 
Rating:
5.0

Great to work with!

Richard C. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

I wish you success in your expansion. Evanston is a strategic area for entry into Wyoming. Your pricing is very competitive.

THOMAS W C.  |  Overall Experience 
Rating:
5.0

It was perfect I have no suggestions!

Mariah H. 
Rating:
5.0

Customer did not leave a comment.

KEVIN SHERMAN B. 
Rating:
5.0

Sheryl always knows what trailer is best for the job; she made my Monday 100% better.

BRAD B. 
Rating:
5.0

Sheryl is a gem of a human and the m so glad she was there to help me deal with the difficulty of moving.

LITHA L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERIC H.  |  Overall Experience 
Rating:
5.0

You have been considerate and helpful through my time of need thank you so much

KATRINA M.  |  Overall Experience 
Rating:
5.0

Highly recommended! Friendly staff, great location, easy access, plenty of units available!

ANDREW B.  |  Overall Experience 
Rating:
5.0

Great storage facility. The staff (esp. Sheryl) were great! Super friendly and helpful - really made us feel welcome as we arrive in Evanston. Thanks!

JUSTIN R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tara M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HEATHER L.  |  Overall Experience 
Rating:
5.0

Staff was so inviting and helpful. Our move in was very smooth.

ARDELLA K.  |  Reservation 
Rating:
5.0

Please excuse me for not contacting you regarding the move out. Work schedule was inflexible. Thank you for excellent service

GERMAINE A.  |  Overall Experience 
Rating:
1.0

Was told by storage company that I could not have made a reservation through U-haul and they would not be able to make a reservation over the phone. They seemed pretty clueless, really.

SAMANTHA B.  |  Reservation 
Rating:
4.0

Clean and secure with good access.

RICK M.  |  Overall Experience 
Rating:
5.0

Great staff!

KIM B.  |  Overall Experience 
Rating:
5.0

Everything was excellent and service was great. Thank You

Privacy R.  |  First Impressions 
Rating:
4.0

The reservation process was quick and painless (no run around). The unit I am renting is brand new and very good shape.

Privacy R.  |  First Impressions 
Rating:
5.0

Service is great. People are very helpful. I would recommend this place to anyone.

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Self-Storage

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