Customer Reviews for Essentials Towing
(U-Haul Neighborhood Dealer)

25 reviews

689 Burden Ave   Troy, NY 12180

(518) 203-1985

Office Hours

  • Mon-Fri: 9 am–7 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(518) 203-1985

689 Burden Ave
Troy, NY 12180

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–7 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The person I worked with at Essential was OUTSTANDING. Very competent and friendly. Great ambassador for UHaul. Re: Movers hired from your website (I know they are subcontractors) They did not show up! Their phone was unavailable. Emails were not answered. Please remove Williams Express Moving as an option so no one else gets treated like us. Very poor!

John Stewart 
Rating:
5.0

Customer did not leave a comment.

Jolanta Botti 
Rating:
3.0

There were so many mites and bugs I basically had to throw away most of the furniture i moved!

Ashley Nardolillo 
Rating:
5.0

The representative, Amanda, was helpful very professional and very polite!

John Laccetti 
Rating:
4.0

The location was only open after 9AM. But I was able to drop it off. I am 100% sure that I left the tank at the exact amount I received, but I was charged for 2 gallons of fuel. I can send the picture evidence.

Orkan Telhan 
Rating:
1.0

Do a proper inspection of the vehicle before you give it to someone else. Verify the milage! I was overcharged by 137 miles.

Kimberly Hanna 
Rating:
5.0

Nice people.

John Troiano 
Rating:
5.0

Customer did not leave a comment.

Duncan Jeranji 
Rating:
5.0

Customer did not leave a comment.

Silvio Honovic 
Rating:
5.0

Amanda provided excellent and friendly service. Very satisfied.

CHRISTOPHER BASS 
Rating:
5.0

Excellent customer service.

CHRIS FERRARO 
Rating:
5.0

Customer did not leave a comment.

Barbara Raymond 
Rating:
1.0

This space was a disorganized disaster. There were cars everywhere with no signage as to where to park the uHaul. Not an employee insight. They called attempting to assign an alternate drop off location, hours after had already dropped it off.

Spencer Craiguary 
Rating:
4.0

Definitely do your own check over the truck with pics and videos. The mileage didn’t match the uhaul site’s and the gas gauge was lower than half too. Just be smart and take video of the inside and out for reference. Overall, it was all good and fine.

Jonathan Cantiello 
Rating:
5.0

Customer did not leave a comment.

John Drescher 
Rating:
5.0

Customer did not leave a comment.

Jim Diffley 
Rating:
3.0

I went to the location prior to drop off. The staff was there and helpful in giving me drop off instructions.

WILETTAMARIE WILLIAMS 
Rating:
5.0

The U Haul reservation center cancelled the truck that I had reserved twice, once on my way to pick it up. They wanted me to travel 40 miles to pick up a truck, just an awful system.

MICHAELN GERACI 
Rating:
4.0

Customer did not leave a comment.

Jacquetta Washington 
Rating:
4.0

Customer did not leave a comment.

Jeffery Stanford 
Rating:
1.0

First off the location isn't open 24 hours. Second you couldn't check in to get the vehicle so waited 45 minutes to find out which vehicle was mine. By the way vehicle was unlocked and keys left in visor so any random smuck could walk up and steal it. Then after returning they couldn't even find the vehicle being rented. After all said and done they tried billing me twice when I returned the vehicle with exactly how much fuel it had.

Kyle O'Leary 
Rating:
3.0

Customer did not leave a comment.

Joseph Binotto 
Rating:
5.0

Everything went great, virtual transaction was smooth and pain free...great job!

william kelly 
Rating:
5.0

Customer did not leave a comment.

ashley irwin 
Rating:
2.0

Made a reservation for Sunday, but they were closed on Sunday and had no idea about the rental. Had to wait an hour for someone to come by. Gas was 1/8 lower than reported, the cabin smelled like cigars (wrapper found), the bed wasn't swept, and the cabin was not disinfected.

Daniel Nonna 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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