El cliente no dejó un comentario.
KURT F
Customer Reviews for ES Motors
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Building was clean and checkout was quick
MASON Kunit should have been at the location i reserved it to be picked up at. i should not have to go 10 miles out of my way to pick up i am not a uhaul employee
JOHN HThe cell service was so bad in this parking lot that it took 30 minutes to use the application.
Jessica NRenting after hours via the app was an excruciating 2+ hour ordeal, and that means WITH tech support on the phone! App needs to be clearer, more functional and QA tested in the field with spotty service and no wifi!
A JThe oil light was on from the time I drove it. I think it needs to be more maintained.
COLLeeN GWindshield had a crack in it when I rented it. The dashboard lit up stating "Oil change required." Other than those two items, the van (9 foot) was well maintained and clean. It was just the perfect size to transport what I needed to move. Charges were reasonable.
ROGER LGood stuff!
LARRY JNeeds to be more friendly.
rick cThey kept us informed on the problem with the unit size we requested and upgraded us so we had no problems.
John BWas totally satisfied
JOHN ZA little help in picking up the tongue of the trailer and moving it would have been appreciated. It was very heavy and difficult to move to the hitch. Although it was much easier to disconnect by myself.
Paul WCustomer service was not great will never go back again ask about getting a day taken off and we're not very helpful at all Plus they charged the gas charge that isn't even supposed to be there whenever go back to ES motors for U-Haul over again
Aaron WWe arrived to the location at 8:30 to pick up our truck. We were having difficulties unlocking the box to obtain our keys so we asked the store associate for assistance. We were rudely informed he was too busy and we should just call corporate. We tried navigating the retrieval of our keys for an hour and a half! The associate still refused to help. We were not able to retrieve our keys until after 10am, while two movers we'd hired were waiting on the clock costing us money for this wasted time. After getting yelled at and having the keys shoved at us, we had to trek to the back of a gravel lot to retrieve our FILTHY truck. The walk was highly difficult for me as I am an amputee with a prosthetic leg. The store associate of course never offered to help or remotely cared. The truck not only smelled but had BLOOD SMEARED ALL OVER THE PASSENGER DOOR! This was not a small amount of blood either. Biohazard anyone?! My amputation was more pleasant than our experience here. Recommend to all your enemies and neighborhood demons.
Robert MAll went very smooth and they were a great help. Not what im used to working with a large company. ES motors made it extremely easy and affordable.
Richard LThe word lock was extremely difficult to use. It took almost 30 minutes to open. When it finally clicked the lever was very challenging for arthritic fingers to push down.
MARYANNE FTrailer could use new tires. Thanks David.
Roger OUnfriendly, but informative. He took my keys and said I would be getting an e-mail within the hour. They charged me a $25 cleanup fee and I cleaned the truck up before returning it. The truck was cleaner when I dropped it off than when I picked it up. I will dispute the $25 cleanup charge with my credit card company.
Frank PUhaul needs better customer service people, never renting again. Will pay more from someone else
SCOTT SThey moved my pickup to a farther location than I requested and were very unfriendly.
Ronald FGot to location about 20 minutes earlier than opening had to use self checkout. Found it annoying.
Steven BThe process was quite simple. It took no time at all. The whole process went very smooth.
harry yI received a brand new truck for my long distance move. The representative was courteous and provided prompt service.
STEVEN SI had to drive 30 minutes out of the way to drop the trailer off:( it was a Sunday and a holiday tho. 🙃 every location was closed
Carolyn WThe drop off location I was assigned was closed on Sunday. Savannah from the central U-Haul call center instructed me to leave it in the parking lot. I was required to disconnect the trailer myself and leave it. I am assuming it was received on Monday. I received no phone call confirming it was received. I have dated and timed pictures showing that the trailer was dropped off if there are any questions.
Richard HThe price is reasonable, The Staff was very polite. It only took 1/2 hour I was In and out !! It was worth every cent getting everything loaded and making one trip !!
Melissa Othe website was a little confusing .... phone conversation the Uhaul customer service was excellent
Fred TAll good…everything in order and nice people took care of getting us in our truck and on our way
Karen SWebsite was not responding to my request for a rental. Had to book via phone with agent.
Jeffrey SNothing , the staff was awesome and all was smooth sailing.
Vernon OEverything went well with this rental, from start to finish. The staff working here was very polite and has your best interest in mind. I would rent from here again.
David GThank goodness for the lady who works there. The Uhaul system is flawed, I rent multiple times a year, and every single time your system causes frustration and wastes time. Their location does not have good internet coverage, so after 30 minutes on the phone and on the app the lady came over and took me inside to help me. I have an account but every single time it makes me scan my license (why it is on file, and I do it every time and every time it glitches) I would think having an account and renting the number of times I do a year it should be an easy text message, click to confirm and all done. So the location did very well, and the Uhaul system gets a Poor rating.
DEBRA BVery satisfied with the trailer in rented from there. The employees there were helpful with getting it connected to my truck.
Ed HLow electrical line should be fixed for safety reasons.
Brian HNada
Michelle RNice place , my best place for rent uhau
wellington sGot the truck there an hour late after the site was closed and was charged for an extra day. This seems excessive given the price I already paid.
BARBARA BI sent pictures to the last U-Haul email but no response was given Back of the uhaul can where contents are stored for moving was filled with mud. Almost like an attempt To clean but just smeared it all over truck floors. Same with ramp
Joshua KCloser to home availability
Theresa JEverything was fine
raymund bWe had ordered this for pick up in Millville, DE but we received a call 2 days prior to say that we had to pick it up in Dagsboro DE. That was a little inconvenient so we were not happy about that. On the other hand, when it was dropped off, the gentleman that assisted me was absolutely delightful. So accommodating and helpful. So thumbs up on drop off in , MD.
Christopher ZIs ok
Ercan AGreat location.
Mike A