El cliente no dejó un comentario.Bryon G.
Customer Reviews for Ervs Automotive
(Distribuidor de U-Haul del vecindario)
Tucson, AZ 85745
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8 a. m. - 5 p. m.
- Sáb.: 8 a. m. - 12 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Have a proper truck checklist and receive courteous walk around guidance instead of being left to one's own devices. Unacceptable.DAVID G.
I am a first time user, little learning curve, next time it will be a breeze. Had an issue with return time and called customer service and they handled it perfect.John P.
I appreciate how patient and understanding this person was. The service was great. Very attentive and polite. We need more men like him in this world!KARLA G.
Be at the front desk and have the door unlocked when it is still business hours. Do not overcharge customers for their rentals.kevin S.
El cliente no dejó un comentario.WAYNE W.
El cliente no dejó un comentario.Michael G.
The vehicle was very good accept for MPG which was poor. Seats were comfortable and there were no issues with traveling. Overall happy with the service. Gracias.WILLIAM B.
El cliente no dejó un comentario.Susan J.
The U-Haul representative at ERV'S was great! He helped me with the mixup on drop off of the truck and tow dolly in one place.Brett S.
El cliente no dejó un comentario.MARCUS N.
El cliente no dejó un comentario.ELZY G.
El cliente no dejó un comentario.MICHAEL M.
Thank you. People at Ervs were quick and efficient. Thanks againCHRISTOPHER P.
El cliente no dejó un comentario.JUAN A.
El cliente no dejó un comentario.Michael S.
El cliente no dejó un comentario.JASON O.
Location didn't have reservation-transferred to other location without telling me, transferred back to original location - Van was dirty, seats covered in hair-human and dog, dents on back of new van that hadn't been documented, floors dirty in van, no receipt sent, additional charges 4 days after van returned. Van returned full of gas, No damage, took additional insurance just in case, 20.00 after hours drop fee not mentioned during pick up and check out. I've used U-Haul many times... Never again.CASEY M.
El cliente no dejó un comentario.TEVIA S.
El cliente no dejó un comentario.Marlon F.
I cant think of anything that would improve renting a moving truckANDRE A.
El cliente no dejó un comentario.ALEXANDRA M.
El cliente no dejó un comentario.DENNIS P.
Instructions or alternate plan when site is unreachable for any reason. Have instructions on website of what to do if internet is not reachable.Efren M.
El cliente no dejó un comentario.Guy C.
El cliente no dejó un comentario.JAMES K.
Helpful, considerate staff. Quick & easy rental. Thanks.MARY H.
wished i could have made use of the app pick-up. good service and attention otherwise.CLAUDIA K.
El cliente no dejó un comentario.JANA C.
El cliente no dejó un comentario.STEPHEN H.
Employee was very helpful and professional.MATTHEW F.
Always very nice, quick and helpful. Definitely a great place to rent from.Dylan F.
El cliente no dejó un comentario.Celso M.
El cliente no dejó un comentario.VICTORIA C.
El cliente no dejó un comentario.Caitlyn M.
prepared, knowledgeable, friendlyJOEL L.
I need someone to call me when they can. Tier 2 complaintKyle G.
Great experience. I love the dogs in the office.KEITH D.
El cliente no dejó un comentario.Eva M E.
El cliente no dejó un comentario.Dylan F.
just like the last 2 time this is a great placeSCOTT M.
I originally made a reservation well in advance with a U Haul dealer in my area. When I arrived I was advised they did not have a rental trailer in the size I reserved. They directed me to another dealer 10 miles in the wrong direction that had one. I went there and they could not rent it to me because it was under repair. They directed me to yet another dealer five miles further in the wrong direction. They took care of me after repairing a bunt out bulb. When I was done using it 3 days later I was required to return it to the same remote dealer 15 miles away not the local dealer I originally reserved at to protect my rental rate. Although the serving dealer was good it was ridiculous I had to drive so far to accommodate U Hauls failure to meet my reservation request. Beware of U Hauls lack of equipment. There is no availability guarantee. You may find yourself wasting hours chasing down finding and eventually returning your requested equipment and then having to bend to their contract obligations to protect your rate. Not a good system.BRADLEY T.
El cliente no dejó un comentario.ARTURO R.
El cliente no dejó un comentario.Charles H.
El cliente no dejó un comentario.ARMANDO S.
El cliente no dejó un comentario.SHANELLE M.
Drop site was a garage that I was met at the door by a barking pit bull. Young employee called off the dog, no issues and came out to check the truck in. Kid was polite and efficient after he realized I was a customer and not a wandering homeless guy in the area.Marvin S.
when I dropped it off no one was around so I could tell then 1 of the tires had a nail in it I had to put air in it before I could haul my load because it was lowSCOTT M.
El cliente no dejó un comentario.ANNA MARIE T.
El cliente no dejó un comentario.Wenona D.
Great customer services. Thank youMarion G.
The truck was very dirty. I had to clean the winshield so I could see to drive. Additionally, there was a sign on the door that said all customers must wear a mask per Tucson law, but when I entered one of the gentleman who workS there was not wearing a mask. It's made for a very uncomfortable situation.Peter M.
Employees should wear masks out of respect and to protect the customer. None of the employees wore a mask. Contact free pickup should be contact free. Two employees without masks were involved in this pickup because they had not prepared for my contact free pickup. Keys were not in box and code was wrong. I am beyond dissatisfied. This is my second bad experience with uhaul during the pandemic. My health has potentially been compromised. I am so careful. If I get covid it will likely be traced back to this uhaul experience.MERLE D.
El cliente no dejó un comentario.Courtney C.
The 10' truck I rented had some obvious issues that needed to be serviced, including problems with shifting in low gears and sputtering while breaking. Given the low mileage of the engine, this truck has been unfortunately neglected. I recommend test driving after each customer or more frequent servicing to ensure safety.Kevyn J.
El cliente no dejó un comentario.JODI M.
El cliente no dejó un comentario.JOSEPH H.
El cliente no dejó un comentario.Allen F.
El cliente no dejó un comentario.ALLEN F.
Need a receipt thanksCHARLES E.
Jeffrey was polite, and helpful. Great experienceTROY P.
They weren't acknowledged when he walks in, we sat there while he talked on the phone, answer the other line outback on the phone and when he was done slowly sat up and said what can I do for you? The best part of this place were the dogs in the shop.Aaron B.
Great customer service!!leonard dell C.
Very nice and helpful staff. Jeffrey was particularly great.Leonard V.
Excellent customer service by Jeffrey.JESSE O.
El cliente no dejó un comentario.ROBERT C.
El cliente no dejó un comentario.Eric W.
Filthy van inside and out. I paid for equipment (2 wheel dolly) that was not included. Other than automated communication, there was no communication or acknowledgment at all.Robert G.
Not clean, but not disgusting. There was an issue with the tire but it was quickly resolved. Dash lights didn't come on, tough to see after dark. Nice guys.Cynthia C.
Great serviceJim N.
El cliente no dejó un comentario.Eddie L.
Nothing, service was as excellent as when I used them before. Friendly and helpful, they were even nice enough to give me a jump when my car wouldn't start .Steven C.
El cliente no dejó un comentario.Mary B.
Great Location. I have been picking up and dropping off trailers there for several years. A very professional, courteous, and positive member of the UHaul team at this location that I enjoy dealing with.charles M.
El cliente no dejó un comentario.Stephen J.
Great service, the staff were very helpful and friendly.Steven C.
This is the first time I have ever rented from U-Haul the entire experience was great. This location for fast, helpful and got me out out the door.Ted P.
El cliente no dejó un comentario.Jessica F.
It was pretty easy. Can't think of a single thing to improve my experience..thomas N.
Awesome experience very knowledgeable.Ezequiel A.
Very nice and friendly young men and helpful.Jesse J.
Excellent experience with this location, the truck and the staff!Becky N.
El cliente no dejó un comentario.Daniel V.
folks at Erv's were awesome...answered all my questions in advance and day of rental. the only clunky part of the process was the return via the website, which tells you you'll take/upload photos yet that step did not occur resulting in three tries (each successful i was told) to return the equipment.Robert A.
Offer discount incentives.Annamarie B.
El cliente no dejó un comentario.TANJA F.
El cliente no dejó un comentario.Jim H.
El cliente no dejó un comentario.Joey D.
El cliente no dejó un comentario.Vicktor K.
El cliente no dejó un comentario.Joseph G.
El cliente no dejó un comentario.John H.
The only problem I had was that I couldn't check the vehicle back in after work hours. The app AND the website kept telling me the reservation number wasn't correct. I returned the vehicle at 8:15 (due back at 8:45) and left the keys in the lockbox.Juliana C.
El cliente no dejó un comentario.Tanja F.
Nothing! Very happy with service!Lisa D.
Amazing customer service. Jeffery was attentive and very helpful. I would happily rent again knowing he's there to helpAshton L.
They have limited opening hours and returning the vehicle was a problem because the key would not fit in the slot of the return box. U-Haul telephone customer service was totally useless. The lady at U-Haul acted is it was my problem / fault that the key didn't fit, rather than try to solve the problem. Very poor customer service.Slawomir B.
The check-in/our times should match those of the store. I arrive at 7am because that's the time I scheduled my pick-up and come to find out the place didn't open for another hour. Sucks when you're on a schedule and it's listed as a 24/7 pickup option.Natalie R.
El cliente no dejó un comentario.Harley W.
El cliente no dejó un comentario.Alan M.
El cliente no dejó un comentario.Marcos C.