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Kelly C
Customer Reviews for Ervs Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very Helpful
RUSSELL FNot a thing it was a quick process with excellent customer service
Ciria HThe only issue, no dollies were available at any location.
Lucio RI completed the pre-checking process, but still had to go through the check-in anyway.
Jeremy GClean, efficient, professional. Keep it up! Thank you…
Matthew SStill waiting on my call back.
Cody MNot charge an extra day because of an accident on the freeway.
Shannon CExcellent customer service.
benjamin jA little hard to find but called and received detailed diretions
peter dThey were great
John WFriendly and professional staff
aLEJANDRO CAll my reserved items or not available in this lead to extra time spent on the move, extra cost to me and extra inconvenience. I specifically requested an appliance dolly, and since I did an after hours pick up, no one was available to provide me one, and I could not get one from U-Haul until the next day.
Don MPositive experience with excellent customer service provided by Jeffrey and Mike.
Marcus MFriendly staff
Lia BThis is a Family own business. Excellent Customer Service!! Very helpful and pleasant to talk to. I highly commend this company. I was very well taken care of. I will be using them again in the near future.
Mimi RThe van that I rented the tires were very low I kept on having to go back and get them filled up , different locations a total of three times then got charged over from mileage I returned the vehicle early , not even a full 24 hours, I have to run in the vehicle you can’t even call them directly if you have to go through a customer service line, these people didn’t explain anything to me when I rented it the van ! 220.00 I got charged $ horrible place ! The van was dirty , smelled !
Patricia MYou charged me $364.55 extra on my card I don't understand how this could happen your company should be able to do simple math makes no since to me how could this happen???? Moving is not cheep, taking hundreds extra THATS CRAZY!!!
Michael FThe location is easily accessible, with ample parking space. The young man at the counter was well trained about the rental process and regulations. The entire procedure to check out and return the truck was very easy.
Mark DI was very satisfied and the young man who helped me was also very nice and helpful!
Patty RGreat people who do it right. Everything went well and I would recommend them no questions asked!
Steven EGreat customer service!
Sheryl IExcellent customer service!!!
Nate CNothing, they were excellent lenders
Grace RThe service rep was friendly and very helpful. I had no issues at all, except that it was hot when I was packing but that's not your fault. I have always used U-Haul and will continue.
Troy bNot a location problem, but an equipment design issue. The new hitches are very noisy. The hitch is loose on the ball allowing for quite a bit of movement of the hitch on the ball. Even with weight on the trailer (properly loaded for weight distribution) the noise is extremely noticeable and somewhat unnerving traveling down the highway.
Lynne RIt is disconcerting that you make such a big show of the rental being 20 bucks when it then rings up to over $50. Instead of creating loyalty that's likely to make a customer feel lied to and taken advantage of.
Jeffrey SThe store was closed when I got there during posted open hours. An employee eventually arrived, he was obviously late for work. He then insulted me because he felt I was not proficient enough at backing the trailer across the parking lot into a small parking spot. Is this really my job? I managed to drive it from Minnesota to Arizona without incident, maybe the problem isn’t me. Some instruction for backing a trailer around a curve would be welcome if it came without the mansplaining attitude. I never went inside the store-since the late employee hadn’t opened it yet- so I can’t rate the interior.
Joanne DThe online checkout process kept sending me back to the start every time I tried to take pictures, I couldn't get past the first screen or two and needed to contact one of the guys inside in order to return it.
Baron TI’ve been using this location for the past 4 years. Great staff, friendly and attentive. They also have their equipment always ready to go.
Ezequiel AI have this a 3 only because staff was late that day and the place was closed. I did everything online while I waited. Staff was very friendly and helpful once they arrived.
Craig BAmazing staff at ERVs mechanic shop / usual location
Stephen GVery friendly and promptly took care of business
Dennis MGet more trailers. I know there is a shortage of uhauls however making someone drive hour and a half to pick it up the day before they are moving is a bit unreasonable. Would say the people at the location of pickup were very professional
Brandon DTest the vehicles before handing them off to customers. My tire kept on going flat and I had to stop at multiple gas stations to fill it up. I need the van just to pick up one couch and bring it back to my house. This became an all day event because of the tire.
Nicolas HThey are very helpful and thorough. I will continue to use this location any time I need any of your products
Leroy PSeats in van were saturated with animal hair but customer service was excellent!
Kimberly PThe only thing I would look into is the check out night drop off application process. It took me about 40 minutes to complete because it would not up load the photos. The the location is excellent and provide great customer service. This is my second time going there and I would do it again.
Elzy GThe trailer its self was very dirty on the outside,it hadn't been washed in quite some time. Lots of caked on soil in wheel wells.
JOHN WThe trailer we rented had minor debris (leaves and used towelettes) in the back, the guy who helped us said he would sweep it out but failed to do so. It wasn’t much of a problem though.
ALANA LThis location was excellent. No improvements needed.
JAN FHas problems returning. Customer service rep had attitude with me
ALYSSA FJust run some specials or offer a rewards program, people move year round , and I also noticed on the Uhaul website acknowledgement that people also rent cargo vans for package delivery jobs. Cash back incentives are so trending.
BRANDI FMake the online sign in less confusing
Harry WThe door to the trailer did not operate very smoothly. I meant to lubricate the track before loading it but forgot. When it came time to unload it today, we had to work on it a long time to free it up and unload the trailer. I did then libricate it, which was too late for me but hopefully will help the next pereson who rents it. I did tell the drop-off location person about it so they could take a look if so inclined.
David Y