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Larry S
Customer Reviews for Erics Shuswap Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The folks at Eric’s were fantastic and very very helpful. It was greatly appreciated. Brendan
Brendan WU-Haul's mobile services are very frustrating. Picking up and dropping off my vehicle using the app was a nightmare. App works terribly. The only part of my experience I would say was a positive was the 3rd person I finally spoke to on the phone with customer service. She was as helpful as she could be. The rental location was NOT the issue.
DANIELLE BPerhaps open a bit earlier than 9 am.
John KThe U-Haul app would not work. Would not scan license and kept closing. This should not reflect on the location.
Brent TAlways great , these people keep me from buying a truck , lol
Rob NA month after my request was made to pick up the truck in Kamloops, and less than 24 hours before my move during my busiest packing hours I was told the only truck they could get me was a 3 hour round trip away. This is unacceptable, and I was not compensated for this incredibly inconvenient oversight. I had to pay for the very expensive fuel for the extra 100km in the truck and the 100kms in my personal vehicle to get the truck from the alternative location in a different city!
Alex BNot impressed with pricing ! I rented the same truck in edm $800 , 4 days , 1100klm . I need one to go back to edm and I'm being told $1300 plus tax , 4 days later it's $3500 ! Thank God I had a great uhaul person find me one for alot less , and some tricky fingers with their computer , still not happy they only gave it for 3 days and 800klm ..... Price gouging at its best
Troy WVery friendly , efficient.
jutta dWhen we picked up our truck, it was so dirty we couldn’t take a proper scan of any damages. The truck was fine otherwise but I am worried I’ll be charged a cleaning fee at my drop off location now when it was like that at pick up.
Andrew NThe app kept saying "error has occurred" everytime I tried to log in. I eventually gave up and texted the person helping me and they suggested to try Google Chrome which worked. The app need some serious work. The website also had a few error codes but with a quick refresh it seemed to work.
JORDAN NThe woman I talked with, I believe Shelley, was very helpful as to drop off options. Upon dropping off the vehicle, Jordan was very courteous and helpful, too. Good people, I felt listened to and at ease.
Paul JTrailer Hitch Jack and Locking Pins is my only wish. Everything else ,including the service and website was excellent. Thank you Brad Templeton
brad tThe app was difficult and the location could never find me as it took a hour to get the truck and most other people there had the same issue.
Michelle BLocation was good, would not go with uhauls phone pick up again, horrible experience on pick up and drop off
Samantha HNada
Marc ZThe back of the truck had grease on it and it got onto our furniture and ended up on the freshly cleaned carpets. Our whole house smells like grease now and possibly one of my kids’ mattresses might need to be thrown out.
Niki PThe vehicle was clean, however the interior loughts wouldn't turn off while driving which made it very difficult to drive in the dark. The passenger door wouldn't seal completely and I think this is why the light wouldn't shut off while driving. I'm mostly disappointed because this uhaul location charged me a cleaning fee even though I returned the vehicle in the same condition I picked it up. They also massively overcharged me for millage and the response I got was that I had returned it late. I called uhaul every day i had to extend my rental and uhaul gave me permission for the extension. I also left at least $50 extra in gas in the vehicle above what was in it when I picked it up. I don't feel this business is very professiona or ethical in their business practices. I will be filing an official complaint if this issue is not resolved.
trina cThe front desk lady was very nice and great at customer service. The overall location was clean and very inviting. I also appreciated a text message to ask if I had any questions about drop.off and the location to clarify.
Jordan SUhaul agent not there and person at desk knew nothing. Zero training or knowledge.
Carol ODidn’t have the required van.
Jeffrey HAnswer the phone. 😊 Please.
GREG PNothing
Daniel MDropped off after hours so no contact with store employees. Had no issues dropping off.
DAN HWill not recommend UHaul
THOMAS MGreat customer service by all the staff. I appreciated their understanding and willingness to satisfy. Sincerely, Joseph N.
Joseph EAC didn’t blow cold
Steven BGreat customer service
Scotty MPassenger seatbelt not working. I am a 69 yr old ‘senior’ and was Denied use of washroom facility “not for customers, go to the Shell Station”
LOUISE BFriendly knowledgeable personel.
eugene dLady there was a real bitch. 20 mins late and I got charge for a extra day. Not expectable. Will never use again and will tell everybody of my horrible experiences with UHaul. .
Steve LHORRIBLE EXPERIENCE.
David MFirst truck had a problem with fuel tank, so they switched it out for an even newer truck. Great service, hopefully Uhaul pays us out for the fuel we put in the first truck!
ANTHONY BGreat service at this location!!! I would use Eric’s automotive again
Devon SI sat for over an hour and a half waiting for a glitch to be fixed in the system so the truck I had reserved could be driven off the lot. They didn’t take cash. The blankets I had reserved were not available. I was charged for over an extra 100 miles that I did not drive. Perhaps that same glitch didn’t record previous drivers mileage.
Patty SThe system was down for a few hours Excellent customer service from Shelly at the depot in Salmon Arm
Jesse SO.K.
Alfred BGreat shop and customer service !!! The online experience with U-haul was awful with painful customer service. Had it not been for this location I would have went with a different company.
Devon SShelley is very professional and knowledgeable. She helped me out with the help I required.
Richard EOur experience went absolutely flawless!! I could not recommend uhaul more!!!
Matt WMy experience was very positive..great customer service at both pickup and drop-off location.
KEVIN JThe lady was professional, helpful and altogether a pleasure to do business with. Thank you.
TAMAS SI dropped off the truck here. No problems I wouldn't recommend U-Haul to anyone though. Your computer system doesn't seem to know if trucks even exist or not.
Brendan Jfound the online pickup frustrating
Andrew GEasy pick up. We had incorrectly estimated the size of the trailer we needed, even though the U-Haul representative had double checked with us. They were able to give us a larger trailer without any issues. Highly recommend. Would use again.
Paul MLast time I used U Haul last May I guess it was a 15ft.van...this time it was a 10 ft. However this one had no ramp which meant it was more difficult to unload the Fridge and freezer..however it worked...
Robert CBe more helpful when equipment is super farm apart from each other or have a worker at that location bring it closer to where your booked location was. Be more organized as to where you send people to pick up equity because we were sent to 2 different places.
JACK OOverall experience was great
Jim PGreat customer service at the pick up and drop off location in Salmon Arm
Tanja HI found the head lights to be poor when driving at night. They should be upgraded in a major way to lesson the risk of an accident. At its current quality. I would not recommend travelling at night. During the day this vehicle was great to drive.
MARTIN RWe have used Erics Shuswap Automotive for our Uhaul rentals many times and have found them to be awesome. They are always prepared and friendly.
Robert NI had opted to return the truck to Salmon Arm rather than my final location, Revelstoke. In the end U- Haul made me pay for extra miles. Next time I would just drop the truck of in Revelstoke and not bother driving it to Salmon Arm
Cornelius S