Customer Reviews for Erics Shuswap Automotive
(U-Haul Neighborhood Dealer)

1,063 comentarios

2560 10 Ave SW TCH   Salmon Arm, BC V1E3J9

(250) 832-2310

Horario

  • Mon–Fri
    9 a. m. - 3:30 p. m.
  • Sat–Sun
    Cerrado
Horario especial
  • 12/8/2022: 9:00 a. m. - 2:30 p. m.
  • 12/24/2022 - 1/2/2023: cerrado

Servicios en esta ubicación:

Contáctanos

(250) 832-2310

2560 10 Ave SW TCH
Salmon Arm, BC V1E3J9

Servicios en esta ubicación:

Horario

  • Mon–Fri
    9 a. m. - 3:30 p. m.
  • Sat–Sun
    Cerrado
Horario especial
  • 12/8/2022: 9:00 a. m. - 2:30 p. m.
  • 12/24/2022 - 1/2/2023: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Greg F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeff K. 
Clasificación:
5.0

The process for the drop-off was simple and convenient.

Robert K. 
Clasificación:
3.0

Our reservation was for pick up in Vernon. We received a call from uhaul confirming everything the day before., BUT then I was advised our pick up was moved to Salmon Arm. Not acceptable. Then have to scramble to find a way up to Salmon Arm. The unit should have been brought down to Vernon. Not to suddenly advise your customer they have to pick up in Salmon Arm. To “ take it or leave it” . Only thing we received was an extra 60 miles? Not impressed

Michelle C. 
Clasificación:
5.0

El cliente no dejó un comentario.

nathan P. 
Clasificación:
5.0

Everything went well. Thanks. Shelly was very helpful.

Celeste M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith B. 
Clasificación:
3.0

I picked up afterwards at night so I didn't get to see much. The 24/7 pickup was a little troublesome but once I figured it out it was alright.

Shaun M. 
Clasificación:
4.0

El cliente no dejó un comentario.

yvon C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark R. 
Clasificación:
5.0

On line experience could be improved

Keith B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNA MARIE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott B. 
Clasificación:
2.0

Clean the inside of trucks , always sticky. The steering wheel was driving a bit sideways, annoying on a 700km trip.

Travis H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Keith B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Faith S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James C. 
Clasificación:
5.0

Experience was great but am disappointed on the small tie down holes for the 6x12 trailer. Liked the metal tiedown on the floor/wall but the small holes on the wooden/rubber strips are terrible. Need to change that for easier ability to tie in the load. Used to work as a furniture mover for a living and base my review on that experience.

Rick E. 
Clasificación:
3.0

We had to drive to Chase location to pick up blankets. None available in Salmon Arm

Ken B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Traci S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LENA A. 
Clasificación:
5.0

Fantastic compared to the Merritt location who took my full deposit and was very rude. Thank you Salmon Arm U-Haul. :)

Giuseppina M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WAYNE C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Barry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

AUNDREA W. 
Clasificación:
5.0

No suggestions...all was fine.

Diane S. 
Clasificación:
3.0

You can improve by not downsizing the truck claiming that you don't have the size we booked but yet the size we booked originally was in the yard. Theo for we could not complete our move and now have to drive another 16 hours to go get the rest. Also when on the phone the lady said we would be paying 460 for the smaller truck but was charged 570. This was not meant for the pickup place. They did nothing wrong it was the people at head office

Tyler W. 
Clasificación:
3.0

It was hard to find, and doing only remote drop off on Saturday was a little bit surprising.

Ross E. 
Clasificación:
5.0

El cliente no dejó un comentario.

David D. 
Clasificación:
5.0

Be more flexible in returning equipment since I had to upgrade and still had to drive to the old place to return when I had a place in my town.

ANGIE D. 
Clasificación:
3.0

They did the best they could to fix the issues with the truck we were given, but they charged us a $40 cleaning fee when we cleaned the truck and it was cleaner than when we got it from the other dealer I think that practice should be looked at, they should take pictures at the other end and give it to the customer for drop off

Stewart D. 
Clasificación:
2.0

Drove to Salmon Arm from out of town as lights on trailer at first U-Haul pickup in Sicamous were not working and trailer pickup was changed to Eric's. Was on tight timeline as needed trailer for pickup of chairs and other items at rural location outside Salmon Arm for daughters wedding. After wasting 45 minutes in Sicamous and arriving at Eric's, a washroom to urinate was urgently required but owner refused to allow me to use their washroom as apparently it was not a public washroom. Was forced to walk over to Rona store in desperation which wasted a further 15 minutes. In spite of making a reasonable plea little compassion was evident for this 65 year old male. It seems Eric's owners have had this U-Haul location too long and have developed a lack of empathy for their clients.

Ken B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN M. 
Clasificación:
4.0

El cliente no dejó un comentario.

John H. 
Clasificación:
3.0

The place where I picked up the truck was fine. What was not fine was that I was overcharged on the auto trailer by a $100.00 and it was at a different location. The wait time was long because she did not know how to use your soft ware. The U-haul was dirty.

Karen Y. 
Clasificación:
3.0

El cliente no dejó un comentario.

MICHAEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

abbas E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Peggy B. 
Clasificación:
5.0

The 24/7 system to pick up the truck mist have been down when we were picking up our rental. The error stated we had to call. Well, the callback time was 50-60 minutes which would put us so far behind. We used both phones and just kept at it. I did get a call, and then it was dropped. Luckily after about 30 minutes I was able to get the site to work. It made for a stressful day. We had to cancel the workers at the other end in Penticton because of arriving later. The heat was dangerous. We were fortunate our two men were available early the next morning. The truck was great, very comfortable and easy to drive. It was great on fuel as well.

Brian M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARILYN M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Inga G. 
Clasificación:
5.0

Moms attic in the truck and the center seat when folded down we're a little dirty but nothing too bad. I really appreciate the truck ready to go and able to just drive it off the lot and get to where I needed to go.

Jessica L. 
Clasificación:
5.0

El cliente no dejó un comentario.

margaret H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard B. 
Clasificación:
4.0

Rates plus fuel for such a short use were very high but I understand this is not related to the site

ROBERT H. 
Clasificación:
5.0

Shelley was very friendly, helpful, & efficient. I felt valued. When we called to extend our rental period she made it a simple process. It was an overall great experience. ¡Gracias!

Timothy L. 
Clasificación:
3.0

Nothing important other than their hours of operation should include open on weekends.

John R. 
Clasificación:
4.0

El cliente no dejó un comentario.

MACIEJ R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gord B. 
Clasificación:
4.0

We ordered the 26' truck for pick up in Vernon. With gas prices and a small child, it was challenging to get the truck one hour out of town.

Andrew L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANET M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Serge F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brandon B. 
Clasificación:
5.0

There were no problems with the vehicle. Service was prompt. Found the gas policy was different from renting from other vehicles.

MARK H. 
Clasificación:
5.0

All great.

Sylvia M. 
Clasificación:
2.0

Your online on boarding process is very complex and unfriendly and time consuming.

Abdulla A. 
Clasificación:
3.0

Called after initial conversation to book a unit only to find the person was off at 3:30pm. What business hours end at 3:30?

MICHAEL D. 
Clasificación:
5.0

Friendly, professional and considerate

Martin M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Louise S. 
Clasificación:
3.0

Friendly and helped hitch the HEAVY trailer. Why are there no jacks on tongue these trailers? If your vehicle ever had a flat on the highway you are screwed!

Sidney H. 
Clasificación:
5.0

Booked a trailer a month in advance and was not available when picking up. Horrible experience and will not use u-haul again.

Brett W. 
Clasificación:
5.0

Call your local uhaul depot its a lot easier than the online booking

Tony W. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOE T. 
Clasificación:
3.0

THERE IS NO POINT IN MAKING A RESERVATION because UHAUL DOES NOT HONOUR RESERVATIONS. I had to drive 3.5 hours to pick up a trailer from another location, even though I had reserved one in my location a month prior. This added considerable time and stress to an already stressful day, not to mention exorbitant gas costs that were not reimbursed. DO NOT WASTE YOUR TIME WITH UHAUL CORPORATION.

Brita P. 
Clasificación:
3.0

El cliente no dejó un comentario.

HAROLD B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tim S. 
Clasificación:
5.0

The location was excellent right off the Trans Canada. The yard was well organized and the trailer was easy to park with plenty of room to maneuver.

Sandi M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RENEE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

GRANT M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dean H. 
Clasificación:
4.0

I am very thankful that I contacted this location via telephone to book and then to confirm my booking to get better service then I did and would have going through disbatch. Booking 3 weeks in advance I still did not get the truck I wanted on the day I wanted nor did I get the car dolly however this location did everything they could to accommodate my needs.

JASMYN S. 
Clasificación:
3.0

El cliente no dejó un comentario.

JAMES L. 
Clasificación:
5.0

Self pickup was a little tricky, but we finally got it. It was all good!

Greg H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg M. 
Clasificación:
1.0

If a customer requests a pick up location in one city, its absolutely ridiculous that they have to travel 2 hours down the highway to a completely different city to pick up a trailer. To top it off, the customer service was absolutely atrocious.

Jeff E. 
Clasificación:
5.0

El cliente no dejó un comentario.

DALE R. 
Clasificación:
4.0

I am not happy with your self serve pick service. Takes too long and I am not happy with uhaul wanting access to my photos. I will not be using this method in the future.

Paul G. 
Clasificación:
5.0

I appreciated all the service and only wish there might be a safe customer parking lot for day use.

MARIA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

VISHAL K. 
Clasificación:
5.0

El cliente no dejó un comentario.

KELVIN P. 
Clasificación:
4.0

El cliente no dejó un comentario.

TIMOTHY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda D. 
Clasificación:
5.0

El cliente no dejó un comentario.

GLENN M. 
Clasificación:
5.0

The staff was great and the customer service was top notch! Thank you, Eric's Shuswap Automotive.

MATTHEW K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Roman L. 
Clasificación:
3.0

El cliente no dejó un comentario.

David B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shara B. 
Clasificación:
5.0

Prefect service New and clean trucks

AHMED J. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kurt H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Roman L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ken O. 
Clasificación:
4.0

El cliente no dejó un comentario.

CINTHIA R. 
Clasificación:
5.0

just keep up the excellent service,thank you.

OSCAR A. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tanner T. 
Clasificación:
3.0

Not impressed that we had to drive 2 hours from where we were to pick up equipment

MIKE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMUEL F. 
No se han enviado comentarios para esta ubicación.

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