Comentarios del cliente para Enumclaw Plateau Heated Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Enumclaw Plateau Heated Storage

Grado total:

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Raymond G. en

Grado:

When I opt to have moving blankets with my rental, please have them available. No one informed me that you were out and though I did appreciate the attempts by the u-haul representative to find some at other locations (also were out), I had to purchase blankets from Goodwill to use to protect my antiques for my move. THAT was totally inexcusable. Also, the original vehicle I was assigned had not been cleaned out and the cargo area was full of trash. Again, the u-haul representative was quick to assign me another vehicle, but it was frustrating to deal with that after dealing with the lack of blanket issue..

Jenisee J. en

Grado:

El cliente no dejó un comentario.

Robert C. en

Grado:

Nothing to improve after service is exceptional above and beyond.

Shaun M. en

Grado:

El cliente no dejó un comentario.

MARY LOUISE G. en

Grado:

El cliente no dejó un comentario.

Ann L. en

Grado:

Not s thing. Excellent customer service.

Servando E. en

Grado:

Customer service was excellent. This is a very good place to rent U-Haul.

Connie T. en

Grado:

Everything was wonderful. No complaints!

Dustin B. en

Grado:

El cliente no dejó un comentario.

Inez P. en

Grado:

I love doing business in Enumclaw rather than going into "the big city."

Rene S. en

Grado:

I live in Enumclaw, WA and we have two U-Haul locations I'm what would be considered a frequent flyer by renting U-Haul for moving, helping others move, picking up furniture, dump runs,etc. - I wouldn't do it any other way. I wanted to give a shout out to Vanessa at the Commerce St address in Enumclaw, WA - Love her! Every time I rent from her, i feel it's more than just great customer service. I appreciate the personal side and professionalism so very much - kudos to this amazing woman. Thank you!

PETINA P. en

Grado:

amazing customer service from Vanessa!

Jose C. en

Grado:

Real friendly respectful service , easy process.

Brandon B. en

Grado:

I reserved this rental back in July, for pickup at a uhaul store, blocks from my house in the Renton Highlands. Not only did I not receive a call from a representative a week before, days or hours before to confirm the rental, upon arrival, I was told my rental was not theres instead an hour away. After hearing of this, I received a confirmation text after the fact, that my rental was in another city an hour away. Having heard this, only option that representative told me was for me to go and pick it up, and to get there before someone else picks it up. I am appalled by the lack of customer service, as well as not having my rental at the location requested months in advance, and no one providing any compensation during this. I had to waste two hours out of my moving day because of this. For an almost $500 rental, this is a piss poor experience. I'm not expecting a full refund, but there was no remorse or concern given. Just a, "oh well" you can go pick it up. Having to already travel from Seattle to San Diego was long enough, this was a terrible start to my move. Please contact me back please.

Travis L. en

Grado:

The lady at Enumclaw Plateau Heated Storage was great. Her customer service was awesome and she helped make our move easier.

Marius G. en

Grado:

El cliente no dejó un comentario.

Joyce R. en

Grado:

El cliente no dejó un comentario.

brett J. en

Grado:

El cliente no dejó un comentario.

Tod T. en

Grado:

We arrived after they had closed. I was returning the truck two days early. When I called the number on the rental contract, I was told that I had to go through the process of returning the truck through my online account port. The cell service is horrible in that area and I had trouble connecting to your website. The person on the phone was VERY INEFFICIENT and NOT HELPFUL. They put me on hold and I was left on hold 20 minutes. In that time, I called my husband and he drove back to the business and we were able to complete the check in. However, this was unacceptable. No one came back on the phone and had he not come back for me I couldn't have checked the truck back in. I was 1 hour from our destination and it wasn't acceptable to drive the truck there and then back again the next day. I'm quite disappointed in the way customer service handled this (rather they ignored it!)

kelly K. en

Grado:

El cliente no dejó un comentario.

Marylee A. en

Grado:

El cliente no dejó un comentario.

Philip T. en

Grado:

Worked out just fine. In and out real quick.......

rene S. en

Grado:

El cliente no dejó un comentario.

William M. en

Grado:

El cliente no dejó un comentario.

Sheryl A. en

Grado:

El cliente no dejó un comentario.

Robert K. en

Grado:

I returned my trailer with 12 hours to spare (after hours) and they charged me for an extra day because they checked it in late. I returned it at 10 p.m. and it was due at 10 a.m. the next morning. They apparently didn't notice it until the next afternoon and charged me. Uhaul tried to call them to get them to reverse the charge, but were unsuccessful.

Brent S. en

Grado:

El cliente no dejó un comentario.

DEBORAH W. en

Grado:

Excellent customer service. We were very pleased with our experience.

Les C. en

Grado:

El cliente no dejó un comentario.

Mont S. en

Grado:

It was a nightmare. It took over an hour to do the paperwork. They had one woman working there. She took us out, pointed to our truck and dolly and said there you go. I am handy capped and there was nobody there to help me load our vehicle on the dolly. I had no idea how to do it let alone the physical ability to do it. It took me over an hour to load our vehicle on the dolly. It took several days for me to recover from that. I asked her for a copy of the contract and she said she couldn't give me one because the company had already pulled it off her system. We almost lost our vehicle off the dolly because it wasn't attached correctly. We had to stop at another Uhaul in Auburn, Wa to get them to attach our vehicle properly to the dolly. They had to re-du the contract because it was all messed up. The Auburn location was great, but by the time we got everything straightened out, it took us half a day to get the Uhaul. It was a very frustrating experience for me and my wife.

William H. en

Grado:

Very accommodating

John D. en

Grado:

El cliente no dejó un comentario.

Jordan V. en

Grado:

Online Pre check in is useless. Does not save time. Items selected to be in truck (dolly) were not in truck and available to use. Billing issue led to conversation with a woman from corporate U-Haul that makes me never want to use U-Haul again.

Zane T. en

Grado:

El cliente no dejó un comentario.

lisa B. en

Grado:

El cliente no dejó un comentario.

TOM S. en

Grado:

What a nice friendly place to do business.

Peter H. en

Grado:

Lower the price

Joe M. en

Grado:

El cliente no dejó un comentario.

Ann L. en

Grado:

I cant think of anything.

Andrew D. en

Grado:

El cliente no dejó un comentario.

Brent K. en

Grado:

El cliente no dejó un comentario.

Jeff D. en

Grado:

Add a U-Haul sign on the highway.

Harvey H. en

Grado:

El cliente no dejó un comentario.

James H. en

Grado:

El cliente no dejó un comentario.

Tara W. en

Grado:

Have someone to help hook up the trailer.

Dale K. en

Grado:

El cliente no dejó un comentario.

Thomas S. en

Grado:

El cliente no dejó un comentario.

Michael B. en

Grado:

El cliente no dejó un comentario.

bob K. en

Grado:

Was supposed to receive truck in Auburn, had to go out to Enumclaw to get it. The worker there relieved my stress and reassured me my move would be fine

Eric L. en

Grado:

El cliente no dejó un comentario.

ANNA M. en

Grado:

El cliente no dejó un comentario.

Bryan D. en

Grado:

Outstanding customer service and the person at the desk was very friendly, and gave us a break on the required extra day of rental...Highly recommend Uhaul to anyone needing moving advice!

Bryan H. en

Grado:

Call us. Worst service ever. We weren't taken care of AT ALL

SCOTT K. en

Grado:

El cliente no dejó un comentario.

Keith K. en

Grado:

El cliente no dejó un comentario.

Ronnie W. en

Grado:

El cliente no dejó un comentario.

Peter F. en

Grado:

Exceptional service. I had reserved a 20' truck about a Month early, and was a little disappointed to be moved in both location of pick up and the size of truck a few days before pick up. It worked out, the staff at both locations were great!

Earlene G. en

Grado:

Wonderful people. Polite, kind and willing to help in anyway possible.

Denis D. en

Grado:

El cliente no dejó un comentario.

Sandy H. en

Grado:

El cliente no dejó un comentario.

CHARLES L. en

Grado:

Very handy for what I needed.

Cara M. en

Grado:

You are lying about my mileage. We drove 11 miles - you are charging me for 41 miles. I am contacting my credit card company and reporting these charges as fraudulent.

delmar B. en

Grado:

El cliente no dejó un comentario.

mary D. en

Grado:

The lady was very pleasant! Much nicer than the man in Buckley! He was a jerk!

Tony C. en

Grado:

Get rid of the gasoline powered vehicles. Diesel runs better and cleaner plus more MPG

James A. en

Grado:

El cliente no dejó un comentario.

Gary K. en

Grado:

enjoyed the 2 ladys very friendly

Jose C. en

Grado:

El cliente no dejó un comentario.

Dennis C. en

Grado:

Efficient, fast and courteous service.

Silvia G. en

Grado:

Slow service. Dirty truck. The person behind the counter was not good at what he was doing. Very very slow!!!!!!

Steve N. en

Grado:

Trucks need to be cleaned before re-rented to the next customer, although this location gave me some price breaks on my rental due to the condition of the truck, it smelled bad and i had to clean up the back in order to haul my cargo and keep it clean.

JEFF G. en

Grado:

El cliente no dejó un comentario.

Cara T. en

Grado:

1st truck battery was dead, so we had to wait for him to switch to the other truck. Thank goodness there was another truck avail. I think this caused an issues on the drop off location with the mileage though. They said we were over 200 miles which is not true. My guess was there was an issue between the 2 trucks. Anyway it was handled however it took a long time and we weee exhausted after moving all day. If we event rent a truck again I will take pictures of the mileage gauge. Validate for sure. Thanks Cara

robbie S. en

Grado:

Have the truck available at the location where it was originally promised

gregory W. en

Grado:

Very friendly and knowledgeable as usual. Basically new car hauler!!!!

William F. en

Grado:

El cliente no dejó un comentario.

Steve Q. en

Grado:

Service rep was great

Judd H. en

Grado:

No issues, the employee went out of his way to explain things and was super professional and courteous. I especially appreciated how he explained the refueling process determining how many gallons of gas needed to be added to bring the fuel level back to where it was when the truck was rented.

scott V. en

Grado:

El cliente no dejó un comentario.

Leah S. en

Grado:

El cliente no dejó un comentario.

Robert G. en

Grado:

Your computer program needs to be streamlined spent long time waiting. The saving grace was Ben . His people skills were appreciated

Phillip M. en

Grado:

El cliente no dejó un comentario.

James B. en

Grado:

El cliente no dejó un comentario.

Scott M. en

Grado:

El cliente no dejó un comentario.

FRED W. en

Grado:

I was asked to take the trailer to a different location. I had to use an additional hour in traffic to get to and from the new location which was 10 additional miles from the original drop off point. If I had known, I never would have agreed to take it there.

SETH G. en

Grado:

No uhaul sign to show were it is. It's kind of hidden I almost missed it when I was driving by

chris T. en

Grado:

El cliente no dejó un comentario.

MICHAEL G. en

Grado:

El cliente no dejó un comentario.

Ben C. en

Grado:

El cliente no dejó un comentario.

BECKY B. en

Grado:

Great place great staff

MICHAEL A. en

Grado:

El cliente no dejó un comentario.

Jordan W. en

Grado:

The man who helped me, I believe his name is Dan, was great. I appreciated all of his help.

Dara G. en

Grado:

I CALLED SATURDAY AND SPOKE TO "GEORGIA" MY PHONE CALL WAS RECORDED: CONTRACT no 96393265 PLEASE LISTEN TO THE CONVERSATION: SHE QUOTED ME AT 100.AND SOME CHANGE FOR RENTING A 10' TRUCK FROM ENUMCLAW WA TO ELENSBERG WA AND ESTIMATED MILES OF 110 MILES EACH WAY MY BILL IS 253.92 PER MY SIGNED CONTRACT, NOW THOMAS ANOTHER REP SAYS MY BILL IS 286.29...$$$ . VERY VERY VERY DISSATISFIED WITH THIS SERVICE AND WRONG QUOTE AND ADDING $$$ . OR GEORGIA DID NOT EXPLAIN IT CORRECTLY??

Thomas S. en

Grado:

Always great to work with the team at this location

Garin K. en

Grado:

Great customer service

MARK C. en

Grado:

Give me some money back because your company completely messed my rental up and I plan on sharing my story with as many people as possible to stop there business with you

Thomas S. en

Grado:

Love working at this location U-Haul rentals storage rentals and Dan at the counter is always a treat

Kevin L. en

Grado:

The gentleman at this locations was extremely helpful. Good experience.

Rena B. en

Grado:

El cliente no dejó un comentario.

CHRIS Y. en

Grado:

Ben was awesome and very helpful and understanding. I give them 10 stars for the experience and my move back home a lot less stressful. Thank you for everything.