Customer Reviews for Englemans Texaco
(Distribuidor de U-Haul del vecindario)

826 comentarios

622 N Lee Hwy   Lexington, VA 24450
(Off I-81 just passed tractor supply on the left)

(540) 463-7013

Horarios de la ubicación

  • Lun. - vie.: 7:30 a. m. - 5:30 p. m.
  • Sáb.: 7:30 a. m. - 12 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(540) 463-7013

622 N Lee Hwy
Lexington, VA 24450
(Off I-81 just passed tractor supply on the left)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 7:30 a. m. - 5:30 p. m.
  • Sáb.: 7:30 a. m. - 12 p. m.
  • Dom.: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

Garbage overflowing, return location closed.

James B. 
Clasificación:
4.0

Easy transaction. Will do business with this location again.

LLOYD F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rodney P. 
Clasificación:
5.0

This is the best u-haul rental experience I have ever had. Engleman's was great!

Lisa D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon R. 
Clasificación:
4.0

No one was there to assist. But it ended up being alright.

Noah K. 
Clasificación:
3.0

Truck cab was disgustingly dirty. Interesting that your survey doesn't want to know how the company did as a whole.

David L. 
Clasificación:
5.0

Your online reservation system is not so great. When I wanted to check on my reservation was on hold on 1-800 number for over 30 minutes and hung up. Called this location directly and they totally saved my rear. Polite, helpful and friendly - A+

Michele G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Irene R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MONTY M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Clay R. 
Clasificación:
4.0

This was NOT our contracted location but when we arrived at the original location they told us to go to this new place! Soooo frustrating and no call or email telling us this was going to happen. Actually the conformation pick up email came in 24 hours AFTER we picked up the truck but still had the original location listed, not the one where we had to pick up the truck

Brian V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francis C. 
Clasificación:
4.0

This was the THIRD pick up location!!!! It was also over an hour away from the original location. This is pitiful We had reservations, a confirmation and payment in hand and the second location SOLD THE TRAILER BEFORE WE GOT THERE!!! They did adjust the price of the rental but the fact still remains, not convenient and had additional time and gas to get trailer.

david E. 
Clasificación:
3.0

It's a franchise location, but the two store operators saw me pull up and didn't even bother to ask if I needed help unhitching trailer. I'm glad the app helped me drop off as the human wasn't useful.

John C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derrick H. 
Clasificación:
3.0

More after hours lighting needed

JOSHUAEVAN H. 
Clasificación:
5.0

nice and helpful would always use this location

Amanda N. 
Clasificación:
5.0

not happy about the 3 day hold of my money. was moving and needed that 75 dollars for storage but uhaul held 150 for days

MICHAEL D. 
Clasificación:
3.0

The attendant happily disconnected the trailer from the car and got it put where they wanted it, but they weren't gentle with the equipment at all. And the location itself just looked like a gas station.

Sydney R. 
Clasificación:
5.0

Fast, easy pick up of van. Van was clean and ready to go at scheduled time. Rates for in town move were fair. Made move much easier on us.

Michael D. 
Clasificación:
5.0

Friendly service and knowledgeable advice regarding safe towing

KEVINGEORGE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dean K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gene L. 
Clasificación:
5.0

Very pleasant and efficient manner. Within minutes processed out trailer off and on my way up. But I always go back to him when I'm in that area.

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lucy Paige N. 
Clasificación:
3.0

El cliente no dejó un comentario.

isaac J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jerry L. 
Clasificación:
5.0

I've rented several times from Englemans. It's always quick, convenient and easy.

Beau D. 
Clasificación:
2.0

Owner was very friendly Site could use cleanup and organization

Carol L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mitchell S. 
Clasificación:
5.0

El cliente no dejó un comentario.

FERENC K. 
Clasificación:
5.0

store was helpful, efficient, and timely. Didn't take long to complete rental process. Completing paper work on line helped speed up the check out process.

Robert C. 
Clasificación:
3.0

Well my experience was horrible. After reserving a much smaller truck. I arrive at the location Clarks Muffler only to find it closed. You would think they would have a better system in place to know when one of their locations is open or not. It was very disappointing to drive 30 mins to find the place closed. So I call customer service and the try to make it right by sending to another location. I get there and they are clueless and have no internet. So I have to call customer service again to try to figure it out. And take a much bigger truck at price for the smaller one. But very dissatisfied.

Gwenette B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Glenn J. 
Clasificación:
1.0

They weren't there the several times I went

Keith M. 
Clasificación:
4.0

Been renting there for years , great everytime

Audrey K. 
Clasificación:
5.0

Excellent service, I would highly recommend.

Jack P. 
Clasificación:
3.0

The gas station looked quite antiquated and very messy. Not an inviting atmosphere.

STEPHEN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

William J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAELJAMES S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patricia B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY A. 
Clasificación:
4.0

According to the guy at the turn-in place they overcharged me for the plug adaptor

jim S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron M. 
Clasificación:
5.0

Can't say enough good things about these guys

Will T. 
Clasificación:
3.0

El cliente no dejó un comentario.

william Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Theo S. 
Clasificación:
5.0

Super friendly folks who were very accommodating. Would definitely use again!

Anne W. 
Clasificación:
5.0

El cliente no dejó un comentario.

David H. 
Clasificación:
5.0

El cliente no dejó un comentario.

thomas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen L. 
Clasificación:
5.0

Use these guys all the time

Will T. 
Clasificación:
5.0

Englemans is great. UHaul calling to check if I've picked up or dropped off, claiming it's late when it's not, communication needs improvement. I can't help the fact that location was closed when we dropped the trailer off.

TERRI T. 
Clasificación:
5.0

Equipment is well maintained. Van was completely clean upon pick up. Dealer was friendly and efficient. I appreciate the online registration. In my experience, Mr. Engleman is a great representative for U Haul organization. This has been a great experience. Hope to use this franchise again in the future.

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamala N. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

Apparently a fuse must have been blown because after we picked it up we realized none of the cell phone charger connections worked. This was an inconvenience as we had t drive it cross country that way.

Jessie K. 
Clasificación:
5.0

The owner was great to work with, answered my questions, no hassle!

roger B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry H. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derrick H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFERLISA C. 
Clasificación:
5.0

When I called the 800 number to reserve the tow dolly the lady I talked to was rude. I had to ask her three times how it works and all she kept asking for is my credit card. I explained to her that I needed to know where the unit was and she hissed at me. Very unprofessional and poor customer service. She finally answered my question at the end. When I'm dealing with vehicle issues and under all kinds of pressures the last thing I need to deal with is a unprofessional rude lady.

ANDREW P. 
Clasificación:
5.0

Best uhaul place !! So so helpful when I realized our truck was too small .

nancy T. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES B. 
Clasificación:
5.0

Truck was in good shape and the service was excellent. I am sure there are ways to improve the experience but I cannot think of anything at the moment.

Kirk M. 
Clasificación:
5.0

Very nice staff ... Very accommodating ... Extraordinario servicio al cliente

Steve M. 
Clasificación:
5.0

Everything was great.

Patricia I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeff H. 
Clasificación:
3.0

Mobile pick up did not work. Location was closed. Tried to call Richmond for assistance, but spent 7 minute on hold before they turned the phones off for the day/disconnected my call. Had to drive 45 miles to my destination without the truck and drive back to pick up the truck the next morning.

Stephanie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Van M. 
Clasificación:
1.0

Uhaul should ensure locations keep actual inventory up to date. This location didn't have a 20ft truck as was requested, ordered, and confirmed via phone call one week prior with Uhaul. When arriving for pick up, only option was a 15ft, but the location couldn't give us a discount on mileage (as multiple trips would need to be made in a much smaller truck than anticipated), and suggested we call Uhaul directly to sort it out because they couldn't change mileage rates. We did and came back about an hour later per Uhaul's instructions/change to the appointment time only to be told that all the 15ft trucks had been rented. We protested as we had only been gone an hour (half of which was spent on hold waiting for Uhaul to pick up) and could easily see at least two 15ft trucks sitting in the parking lot outside. The individual we worked with very rudely said that we had left and it was basically our fault for not taking what they had when we could. But, they told us to call Uhaul to sort out the pricing/rates! After getting on the phone with a Uhaul representative again about this new issue, Uhaul corporate made a call to the location directly, and suddenly they came back out very friendly and said they had a 15ft truck available after all. We needed the truck and couldn't get anything else from another location close by (we asked Uhaul while on the phone), so we took the 15ft they had. But, overall very poor customer service and extremely rude. Lastly, no one was wearing a mask or practicing any type of social distancing.

Adam F. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
4.0

Very friendly, courteous, and helpful gentleman working there.

Brian M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ronald D. 
Clasificación:
3.0

El cliente no dejó un comentario.

christe E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher S. 
Clasificación:
4.0

Used the app - no person to deal with.

SAWYERHOWARD L. 
Clasificación:
5.0

Excellent location and people. Great to deal with. Hope to see them again.

Glen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tork M. 
Clasificación:
5.0

El cliente no dejó un comentario.

donnie M. 
Clasificación:
2.0

Difficult to get into the parking lot. Also, the sign that indicates the gas on site is "cash only" is almost impossible to see until you've already turned into the parking lot.

Sarah L. 
Clasificación:
5.0

There was an error in their billing of me on the back of the digital order I submitted, which resulted in them overcharging me both prior to rental and following rental return, BUT it was remedied quickly and effectively by the Uhaul Customer Support team and the owner at this location was nice and helpful otherwise.

Leland H. 
Clasificación:
5.0

Great experience

Donald P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas G. 
Clasificación:
1.0

Have more professional people that will be respectful and informative without attitudes.

LeAnna B. 
Clasificación:
5.0

El cliente no dejó un comentario.

anthony H. 
Clasificación:
4.0

El cliente no dejó un comentario.

kevin S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
5.0

The men that work and run this place are the nicest men I have ever met. If they have not already got one, they need a bonus. It was my first time using uhaul, and they made my moving experience less stressful than it normally is. I really appreciate them, and will go back and recommend their location to others.

Lindsay S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamika M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

The guys that own / run this place is Awesome... You cant go wrong with this company... Thank you, Misty Bennett

Misty B. 
No se han enviado comentarios para esta ubicación.

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