Customer Reviews for Empire Welding & Fabrication Co Inc
(U-Haul Neighborhood Dealer)

54 reviews

1234 State Rte 392   Cortland, NY 13045

(607) 218-3054

Location Hours

  • Mon-Fri: 7:30 am - 4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 12/23/2021 - 1/2/2022: Closed

Services at this Location:

Contact Us

(607) 218-3054

1234 State Rte 392
Cortland, NY 13045

Services at this Location:

Location Hours

  • Mon-Fri: 7:30 am - 4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 12/23/2021 - 1/2/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

Staff was very courteous and helpful

LARRYM B. 
Rating:
5.0

Customer did not leave a comment.

Jean T. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM, L K. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth G. 
Rating:
5.0

Customer did not leave a comment.

Jacquelyn M. 
Rating:
5.0

Customer did not leave a comment.

Christopher F. 
Rating:
3.0

There was hypodermic needles all over inside the inside of the box truck. I do not appreciate having to pay a cleaning fee for someone else mess.

Jordan R. 
Rating:
5.0

Customer did not leave a comment.

Matthew R. 
Rating:
5.0

Customer did not leave a comment.

Russell C. 
Rating:
4.0

Customer did not leave a comment.

Christopher J. 
Rating:
3.0

Customer did not leave a comment.

Jim B. 
Rating:
5.0

Customer did not leave a comment.

Randy F. 
Rating:
3.0

Quite a change from an in person transaction! Can't say that I like the disembodied experience, but I guess it's the wave of the future -- cheaper for you, etc. Say High to Leyla for me!

CHRISTINE K. 
Rating:
3.0

Customer did not leave a comment.

Arleen H. 
Rating:
4.0

The staff was very friendly and helpful. The only negative was that the back of the truck has a large muddy, sticky spot that I had to clean prior to loading the truck.

Timothy L. 
Rating:
5.0

Customer did not leave a comment.

Christopher J. 
Rating:
5.0

Overall my experience was good from start to finish.Thank You Uhaul.

Brenda C. 
Rating:
1.0

The place closed at least an hour early! Had an issue with online getting truck! Took over 3 hours! After returning they charged me gas when it was filled back to what we first had which was three quarters!

Corissa W. 
Rating:
3.0

Customer did not leave a comment.

kathy D. 
Rating:
5.0

Customer did not leave a comment.

DEREK R. 
Rating:
5.0

Excellent communication

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Christopher J. 
Rating:
4.0

Customer did not leave a comment.

william W. 
Rating:
3.0

There was a wheel off balance or something on the truck. Rocked and bounced the whole way. Other than that easy pickup and drop off with the U-Haul app was fantastic

Jeremy B. 
Rating:
5.0

Excellent Service! Would recommend very highly! .

JERRY W. 
Rating:
5.0

There are no improvements to be made. This agent is a pleasure to work with. They have gone out of their way to satisfy me. Would HIGHLY recommend. Thank You

JERRY W. 
Rating:
5.0

Customer did not leave a comment.

Teresa V. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

These folks could not have been more helpful. Very smooth transaction.

JERRY W. 
Rating:
3.0

Was supposed to pick up at another location. Apparently even booking a month ahead that is not good enough. Had to drive 45 min out of the way. Didn't have the hitch ordered at the new location. Had to find one in that area another 2 hours. Horrible

Kathy H. 
Rating:
5.0

Excellent service - caught them as they were leaving for the day and they happily stopped to help us out! Will definitely rent again in the next couple of weeks for the 'big' move.

ERIC Y. 
Rating:
5.0

Customer did not leave a comment.

ron B. 
Rating:
1.0

The place was closed, we called u-haul and they were not helpful. Their hours were 8:00 to 12:00 on Saturday,we dropped it off 9:30 no one there.

Annmarie A. 
Rating:
3.0

It was closed when I dropped off the truck at 5pm 3/19/2016.

Ronald W. 
Rating:
4.0

Customer did not leave a comment.

DAVID L. 
Rating:
3.0

Customer did not leave a comment.

ROBERT S. 
Rating:
2.0

I will not rent or recommend UHaul again. It was a frustration experience overall. I reserved a truck 5 miles from my house, and was expected to be re directed to a truck pickup 45+ minutes away from my house. Uhual ended up finding a more local truck that was for sale, it was filthy, alignment was horrible which made it incredibly difficult and uncomfortable to drive down the highway. I feel that trying to make everyone happy, versus following through on what customers are reserving and then making them have to go out of their way to get a different truck, change plans they have had set up for moving, is poor customer service. It was a very discouraging process.

TARA T. 
Rating:
2.0

showed up 20 to 30 minutes late & wasn't that friendly

RANDY R. 
Rating:
1.0

Customer did not leave a comment.

Stephen S. 
Rating:
4.0

Customer did not leave a comment.

EDNA F. 
Rating:
5.0

Could not ask for a better more professional experience.

DON T. 
Rating:
5.0

Customer did not leave a comment.

Martha B. 
Rating:
5.0

Customer did not leave a comment.

Lenore N. 
Rating:
1.0

Customer did not leave a comment.

Hendrik D. 
Rating:
5.0

Customer did not leave a comment.

ERICA C. 
Rating:
3.0

Customer did not leave a comment.

GREG C. 
Rating:
5.0

Customer did not leave a comment.

FRED R. 
Rating:
4.0

Customer did not leave a comment.

Rose S. 
Rating:
5.0

Customer did not leave a comment.

Ted T. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
4.0

Customer did not leave a comment.

JOHN P. 
Rating:
4.0

Jeff was very nice, easy to work with. I would rent from you again. I would recommend your services.

Sylvia B. 
Rating:
3.0

Customer did not leave a comment.

THOMAS B. 
No reviews have been submitted for this location.

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