Customer Reviews for Empire Tire
(U-Haul Neighborhood Dealer)

389 reviews

14357 Cicero Ave   Midlothian, IL 60445
(@ 143rd)

(708) 371-4046

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(708) 371-4046

14357 Cicero Ave
Midlothian, IL 60445
(@ 143rd)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great service....

Nazmy Ziyad 
Rating:
3.0

Customer did not leave a comment.

Preston Hampton 
Rating:
5.0

Having to go online for after hours return was difficult to navigate. The having to take a photo of milage/fuel should be on the sign where the key turning is located. I put my key in the after hr box, before downloading your app. Thus I couldn't take a photo of the fuel or odometer. However, i put down extra miles and a bit of extra fuel. I contacted the merchant in the morning to explain. I trust I won't be charged the extra $20 in fees. Your instructions for after hour turn in should be clarified at the beginning!

Walter Salomone 
Rating:
5.0

Friendly service by Mike. Thank you so much.

Edith Anaya 
Rating:
4.0

Easy pick up and not a crowded location.

Richard Carter 
Rating:
4.0

When I took the truck to my destination, it was smoking really bad from under the hood and lost alot of oil. I found that someone didn't put the oil fill cap back on and the engine was slinging oil all over. I had to put 4 quarts of oil in and make a temporary cover for the oil cap..

Gary White 
Rating:
5.0

The instructions were to drop off my truck key and my written contract into the after hours drop box when I dropped off the rental truck late at night. This is the only difficulty as that was the only copy I had. I took a photo of the contract. But consider giving two copies of the contract in the future if after hours drop offs require a contract with the truck key.

JOSEPH NOONAN 
Rating:
5.0

Very welcome and great customers relations will definitely go back soon thanks

JUDITH CHILANDO 
Rating:
1.0

Lights trailer and truck lights didn't work, he never checked it out before we took it. Very bad service

Susan Brkovic 
Rating:
5.0

Customer did not leave a comment.

Veronica Valentine 
Rating:
3.0

Customer did not leave a comment.

David Jahn 
Rating:
5.0

Very nice and welcoming management and staff. Would definitely recommend this location to anyone looking for U-Haul service.

Ann Gilbert 
Rating:
5.0

Customer did not leave a comment.

Adam Turney 
Rating:
5.0

Customer did not leave a comment.

Ben Bedell 
Rating:
5.0

Mike was great! The truck cab had a slight smoke smell, but other than that everything was good.

Veronica Valentine 
Rating:
5.0

Great person taking care of us

ERNEST ROKOSIK 
Rating:
5.0

Customer did not leave a comment.

MICHAEL Spanos 
Rating:
5.0

Customer did not leave a comment.

ROY BARIGHSE 
Rating:
5.0

Mike was very helpful in explaining the entire process as well as offering to check the vehicle in for us. The 9' Cargo van was new, in great condition, and easy to operate. Thank you for providing great service - we look forward to renting again from you in the future & will be happy to refer others to your business.

Robbyn Madderom 
Rating:
4.0

Customer did not leave a comment.

Kay Koprucki 
Rating:
5.0

I don't think there is much left to do. Very professional customer service, all in all I would only use this location because of the professional service.

jim kikoen 
Rating:
5.0

Customer did not leave a comment.

David Caulfield 
Rating:
5.0

Customer did not leave a comment.

glenn Fasano 
Rating:
5.0

Great service

JOE HERNANDEZ 
Rating:
4.0

Customer did not leave a comment.

robert blankshain 
Rating:
4.0

Customer did not leave a comment.

Jim Johnson 
Rating:
5.0

U-Haul is always great to me. If I would give a suggestion, I would say that dolleys should come automatically with truck rentals. And Mile at Empire Tire was really nice and a good representative for you guys.

Cameron Brock 
Rating:
5.0

Great customer services!!!

Jesus Martinez 
Rating:
5.0

Everything was great

Osama Alkayid 
Rating:
4.0

Customer did not leave a comment.

Greg Seymour 
Rating:
5.0

Customer did not leave a comment.

James swigart 
Rating:
4.0

Customer did not leave a comment.

PEDRO BARRERA 
Rating:
5.0

Great service

CARL JONES-EL 
Rating:
5.0

Excellent service and equipment. Would happily use again.

Marcin Albekier 
Rating:
5.0

Customer did not leave a comment.

Denise Moss 
Rating:
3.0

Customer did not leave a comment.

Alicia Amoah 
Rating:
5.0

Customer did not leave a comment.

Matt Haubenreiser 
Rating:
5.0

The service the experience and the convenience we’re all top-notch I actually can’t think of anything that would’ve made it better it was absolutely perfect

donald synski 
Rating:
1.0

My card was swiped twice and towards the end of my rental yet another amount was added to my card. $69+ turned in to $255 held for up to an entire week. Thank I want moving and in need of the funds because that was a total inconvenience. The worst experience ever

Stephanie Reed 
Rating:
5.0

Customer did not leave a comment.

IBRAHIM TINEH 
Rating:
5.0

Customer did not leave a comment.

Jessica Nix 
Rating:
5.0

Customer did not leave a comment.

Loria Jackson 
Rating:
4.0

Great service.

Larry Young 
Rating:
5.0

Nothing. I had awesome customer service

Sherri Lipscomb 
Rating:
5.0

Customer did not leave a comment.

Chris Mcdermott 
Rating:
5.0

Customer did not leave a comment.

April Tulo 
Rating:
5.0

Customer did not leave a comment.

Mark Lukasick 
Rating:
5.0

I was able to return the truck without issue but I will choose another company in the future.

Sebastion Williams 
Rating:
5.0

Customer did not leave a comment.

Gregg Savage 
Rating:
5.0

Nothing More at this time

CRAIG PICKERING 
Rating:
5.0

Check the equipment before issuing, bad tires

RANDALL GILLIAM 
Rating:
5.0

Customer did not leave a comment.

Gabrielled Davis 
Rating:
2.0

The service agent was impatient, slow and talked very rudely. I asked the agent if I were finished checking out and he replied, NO, you asked if you could check out manually and you didn't. You want someone to stop what they are doing and wait on you! I replied that I was only inquiring and the agent stated that NO you weren't. I find his behavior to be unacceptable and not representative of UHaul's core values for customer service. While I will use UHaul again, I will be sure to tell anyone that I know to not patronize the location in Midlothian, IL. On Cicero Ave. 14357 Cicero Ave. at Empire Tire.

tracie wylie 
Rating:
4.0

Would not revisit unless I was renting a truck as we had to hook up our own trailer, then they came out to look at it. Not very customer friendly.

Kathy Lindgren 
Rating:
2.0

Rented only appliance dolly,did not receive, was charged for other dolly and furniture pads as well. Big rip off! Couldn't contact my rep.either to dispute charges.

Kelly McDonald 
Rating:
5.0

Customer did not leave a comment.

ROBERT WALSH 
Rating:
5.0

This location is always clean and very organized. The owner is professional and accommodating. I would recommend them to anyone I know.

Curissa Bass 
Rating:
5.0

Customer did not leave a comment.

Todd Wessels 
Rating:
5.0

Empire Tire was amazing during the process. They pre-warmed the truck and ensured I had all the paperwork including roadside assistance in case there were issues.

CAROL WILBECK 
Rating:
5.0

Customer did not leave a comment.

LORETHA RICE 
Rating:
5.0

Everything was good.

bill giovanetti 
Rating:
5.0

Mike was great

STEVEN Wright 
Rating:
5.0

Customer did not leave a comment.

Latasha Kelley 
Rating:
5.0

Rental agents was very nice

Glenn Williams 
Rating:
5.0

It was at the last minute but it was very good

elida guzman 
Rating:
3.0

friendlier would have been nice, first thing says is you can't park here, then when at counter took time acknowledging we were standing there. When did acknowledge, asked about reservation name gave him name and simply said you don't have a reservation rather than saying hey maybe i see it under the drivers name on my side.

Leland Jorgensen 
Rating:
5.0

Customer did not leave a comment.

Gary Hollingshead 
Rating:
3.0

It rained over night, many of my boxes were soaked by the morning.

Kevin Ryder 
Rating:
5.0

Customer did not leave a comment.

Lionel Castillo 
Rating:
5.0

Customer did not leave a comment.

michael krzyston 
Rating:
5.0

Great service

Brian Oconnell 
Rating:
5.0

Customer did not leave a comment.

HURLEY WILBOURNE 
Rating:
4.0

I had an appointment at Tinley Auto for 8am. When I arrived I was told that my reservation was changed (without any notice to me!). I was sent to this location and they did not open until 9am. Very upsetting start to a busy move day!

Brendan Keane 
Rating:
5.0

Customer did not leave a comment.

Thomas Erickson 
Rating:
2.0

Trucks trans was very slippery in between 2nd all the way to fourth. Vehicle had a very high idle and shook the whole truck. Breaks were beyond bad pedal almost to the floor and squeaky

Jacob Flick 
Rating:
5.0

Customer did not leave a comment.

Mark Lindemulder 
Rating:
3.0

The check in & check out process was long.

Frenel Colin 
Rating:
5.0

Customer did not leave a comment.

mario crespo 
Rating:
4.0

Don't charge people $5.00 for safe charge fee. I safely brought it back and got charged $5.00 and $1.00 for environmental fee. Not fare at all. Never renting thru this company again

Vickie Jamison 
Rating:
5.0

Customer did not leave a comment.

David Taccola 
Rating:
5.0

good as is

Robert Knize 
Rating:
5.0

Customer did not leave a comment.

Anthony Manteca 
Rating:
2.0

Mike was very rude on the phone. He wouldn't work with me on a time to pick up the truck before 9am. I was told there was no way I could return the truck to a different location if I didn't pick up the truck until after 9. He continuously pressured me to return the truck to his location during the in store transaction.

Eric DeMilio 
Rating:
5.0

Customer did not leave a comment.

Joshua Winkleman 
Rating:
5.0

I was pleased with my rental experience

Arthur Arduini 
Rating:
5.0

Customer did not leave a comment.

DORVAL MCINTYRE 
Rating:
5.0

Customer did not leave a comment.

Jordon Castaneda 
Rating:
4.0

Smooth and easy experience. Used after hours key drop.

Roy Cooper 
Rating:
5.0

Customer did not leave a comment.

MUYIDEEN OGUNTADE 
Rating:
4.0

Very smooth rental.. very friendly staff.. thanks

Mike Koscielski 
Rating:
4.0

Returning truck when location is closed via gps was difficult.

Joseph Powers 
Rating:
5.0

Customer did not leave a comment.

Marcellus Wilson 
Rating:
5.0

Excellent customer service

Bryan Larsson 
Rating:
5.0

The process was super easy to take care of online and in-person and I had no problems.

Christina Bravo 
Rating:
5.0

Customer did not leave a comment.

Tim Doyle 
Rating:
3.0

Customer did not leave a comment.

torry rousseau 
Rating:
3.0

Changed location last minute

Cameron Harms 
Rating:
5.0

Great service.

Karen Brozynski 
Rating:
4.0

Customer did not leave a comment.

HAYLEY PORTER 
Rating:
5.0

Easy as pie. Great customer service!!!

Michael Bewley 
No reviews have been submitted for this location.

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