Would not revisit unless I was renting a truck as we had to hook up our own trailer, then they came out to look at it. Not very customer friendly.Kathy L.
Customer Reviews for Empire Tire
(U-Haul Neighborhood Dealer)
Midlothian, IL 60445
Servicios en esta ubicación:
- Mon–Fri9 a. m. - 5 p. m.
- Sábado9 a. m. - 12 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Rented only appliance dolly,did not receive, was charged for other dolly and furniture pads as well. Big rip off! Couldn't contact my rep.either to dispute charges.Kelly M.
El cliente no dejó un comentario.ROBERT W.
This location is always clean and very organized. The owner is professional and accommodating. I would recommend them to anyone I know.Curissa B.
El cliente no dejó un comentario.Todd W.
Empire Tire was amazing during the process. They pre-warmed the truck and ensured I had all the paperwork including roadside assistance in case there were issues.CAROL W.
El cliente no dejó un comentario.LORETHA R.
Everything was good.bill G.
Mike was greatSTEVEN W.
El cliente no dejó un comentario.Latasha K.
Rental agents was very niceGlenn W.
It was at the last minute but it was very goodelida G.
friendlier would have been nice, first thing says is you can't park here, then when at counter took time acknowledging we were standing there. When did acknowledge, asked about reservation name gave him name and simply said you don't have a reservation rather than saying hey maybe i see it under the drivers name on my side.Leland J.
El cliente no dejó un comentario.Gary H.
It rained over night, many of my boxes were soaked by the morning.Kevin R.
El cliente no dejó un comentario.Lionel C.
El cliente no dejó un comentario.michael K.
Great serviceBrian O.
El cliente no dejó un comentario.HURLEY W.
I had an appointment at Tinley Auto for 8am. When I arrived I was told that my reservation was changed (without any notice to me!). I was sent to this location and they did not open until 9am. Very upsetting start to a busy move day!Brendan K.
El cliente no dejó un comentario.Thomas E.
Trucks trans was very slippery in between 2nd all the way to fourth. Vehicle had a very high idle and shook the whole truck. Breaks were beyond bad pedal almost to the floor and squeakyJacob F.
El cliente no dejó un comentario.Mark L.
The check in & check out process was long.Frenel C.
El cliente no dejó un comentario.mario C.
Don't charge people $5.00 for safe charge fee. I safely brought it back and got charged $5.00 and $1.00 for environmental fee. Not fare at all. Never renting thru this company againVickie J.
El cliente no dejó un comentario.David T.
good as isRobert K.
El cliente no dejó un comentario.Anthony M.
Mike was very rude on the phone. He wouldn't work with me on a time to pick up the truck before 9am. I was told there was no way I could return the truck to a different location if I didn't pick up the truck until after 9. He continuously pressured me to return the truck to his location during the in store transaction.Eric D.
El cliente no dejó un comentario.Joshua W.
I was pleased with my rental experienceArthur A.
El cliente no dejó un comentario.DORVAL M.
El cliente no dejó un comentario.Jordon C.
Smooth and easy experience. Used after hours key drop.Roy C.
El cliente no dejó un comentario.MUYIDEEN O.
Very smooth rental.. very friendly staff.. thanksMike K.
Returning truck when location is closed via gps was difficult.Joseph P.
El cliente no dejó un comentario.Marcellus W.
Excellent customer serviceBryan L.
The process was super easy to take care of online and in-person and I had no problems.Christina B.
El cliente no dejó un comentario.Tim D.
El cliente no dejó un comentario.torry R.
Changed location last minuteCameron H.
Great service.Karen B.
El cliente no dejó un comentario.HAYLEY P.
Easy as pie. Great customer service!!!Michael B.
Service was good always had a truck when I needed it and very helpful when I needed to extend my serviceJOHN C.
El cliente no dejó un comentario.Ken R.
El cliente no dejó un comentario.Brandon P.
El cliente no dejó un comentario.Robert P.
El cliente no dejó un comentario.courtland S.
Took 40 minutes to clean out the dog hair and smell. Good truck but no cruise control on it and I could have used it. Road good.Jim H.
El cliente no dejó un comentario.James S.
El cliente no dejó un comentario.timmothy S.
nada it was fast and easy!stuart K.
El cliente no dejó un comentario.Louis C.
Excellent overall experience.Jose R.
Mike was very helpfulCAROL R.
The guy at the counter was excellentJetuawn L.
El cliente no dejó un comentario.Shirley F.
El cliente no dejó un comentario.Dennis M.
Thank you , very professional good communication..Mike K.
Very professional and friendly we will rent from this place again!!!!!!!Juan E.
I booked a pickup 2 miles from my house but had to go 15 miles to pickup the truck. I couldnt get it early like i wanted and was not happy. I will think twice before renting againRobert H.
El cliente no dejó un comentario.christina V.
El cliente no dejó un comentario.ALEC M.
El cliente no dejó un comentario.Darreus W.
El cliente no dejó un comentario.MARC R.
El cliente no dejó un comentario.Luz A.
Can't think of anything. Mike does a great job there.David K.
Mike the manager was extremely rudeconsuelo F.
Very quick and easy, and helpful! Thanks!Allysa A.
El cliente no dejó un comentario.Ariana P.
El cliente no dejó un comentario.Caryellen W.
Excellent customer service by Mike at location. I hate I answered "no" above to the equipment being clean because Mike was totally phenomenal but when I got in the van it was full of dog hair which I thought was so disgusting but I was in a hurry because my husband needed the can to be at another location for his job, to pick up items for his store at a certain time, which was quickly approaching, so I didnt ask for another vehicle- besides, it appeared to be the only van there, but didnt want that dog hair all over my husband's nice work blazer and slacks. We've never had a dog so dog hair is so yucky to us. I will just take his suit to the cleaners and threw my clothes in the washing machine. Again, Mike was excellent. I will patronize his location again, only because he was phenomenal but next time if the van is full of dog hair all over the seats and everywhere, I will just ask for a different truck. Great customer service is #1 so to pay for my husband's suit to go in the cleaners I can sorta overlook because I appreciate Mike.Yolanda S.
Thanks for everything!JANE G.
Great place, great customer service, quick in and outMarc D.
El cliente no dejó un comentario.Michael D.
The truck I rented was a piece of junk. The passenger door would not stay closed. The transmission was awful on the truck. Even when empty it took forever to get up to speed. And it shifted horrendouslyDennis Z.
I refueled the truck after my rental. I put in 7.7 gallons of gasoline and drove only 38 miles. That is a lot of fuel for that shot of a distance.Dan S.
El cliente no dejó un comentario.Devon B.
El cliente no dejó un comentario.jehad A.
I reserved moving blankets and he none. He told me he gave them to someone else that requested more. This is poor practice. The trailer needed and good sweeping before we could load our stuff in it. The door needed oiling. It was very difficult to open.Annette S.
El cliente no dejó un comentario.Daniel R.
El cliente no dejó un comentario.Derek K.
I don't have anything negative to say about this location but I do have something to say about U-Haul overall. I had reserved a truck at a different location and when I got there no truck! They said there was nothing they could do I needed to call the main number. I did that and was on hold for more than a half hour. I was given the number for a supervisor which I called and i was put in the same que as before. I ended up calling your Markham,IL location and she didn't have any trucks available but she searched around the area and located one at this location for me.JEFF D.
El cliente no dejó un comentario.Joe K.
El cliente no dejó un comentario.Ken B.
Experience great.Sylvia B.
Great family owned Tire Shop that's been there for 50 yrs, so you know that if a company that been in the same location for 50 yrs they treat their customers wellchris H.
Pay attention to gas mileage and put customers credit card back in their hands like you received it. I got charged for incorrect gas mileageMALISSA S.
El cliente no dejó un comentario.Jack B.
Very quick and easy pick up and drop off process. Truck was in excellent condition and it was the perfect size for exactly what I needed.Joseph U.
El cliente no dejó un comentario.Dave R.
Everything was great! I was able to move my son's belongings into his new apartment with no problem. There is plenty of room for bedroom items clothes and miscellaneous boxesJulie K.
no improvement needed...it was fast and easy..Happy with the entire experience.Bob R.
El cliente no dejó un comentario.Geoffrey S.
Jessica Johns, General Manager storage in River Oaks, Calumet City, Illinois was not the best. She was loud and sent us to a location that did not n have the type of one way hitch that we needed to return to Atlanta and the manager there was rude when he saw that I had a Georgia License. .Mary B.
El cliente no dejó un comentario.WILLIAM M.
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