Would not revisit unless I was renting a truck as we had to hook up our own trailer, then they came out to look at it. Not very customer friendly.
Kathy L.
Customer Reviews for Empire Tire
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Rented only appliance dolly,did not receive, was charged for other dolly and furniture pads as well. Big rip off! Couldn't contact my rep.either to dispute charges.
Kelly M.This location is always clean and very organized. The owner is professional and accommodating. I would recommend them to anyone I know.
Curissa B.Empire Tire was amazing during the process. They pre-warmed the truck and ensured I had all the paperwork including roadside assistance in case there were issues.
CAROL W.Everything was good.
bill G.Mike was great
STEVEN W.Rental agents was very nice
Glenn W.It was at the last minute but it was very good
elida G.friendlier would have been nice, first thing says is you can't park here, then when at counter took time acknowledging we were standing there. When did acknowledge, asked about reservation name gave him name and simply said you don't have a reservation rather than saying hey maybe i see it under the drivers name on my side.
Leland J.It rained over night, many of my boxes were soaked by the morning.
Kevin R.Great service
Brian O.I had an appointment at Tinley Auto for 8am. When I arrived I was told that my reservation was changed (without any notice to me!). I was sent to this location and they did not open until 9am. Very upsetting start to a busy move day!
Brendan K.Trucks trans was very slippery in between 2nd all the way to fourth. Vehicle had a very high idle and shook the whole truck. Breaks were beyond bad pedal almost to the floor and squeaky
Jacob F.The check in & check out process was long.
Frenel C.Don't charge people $5.00 for safe charge fee. I safely brought it back and got charged $5.00 and $1.00 for environmental fee. Not fare at all. Never renting thru this company again
Vickie J.good as is
Robert K.Mike was very rude on the phone. He wouldn't work with me on a time to pick up the truck before 9am. I was told there was no way I could return the truck to a different location if I didn't pick up the truck until after 9. He continuously pressured me to return the truck to his location during the in store transaction.
Eric D.I was pleased with my rental experience
Arthur A.Smooth and easy experience. Used after hours key drop.
Roy C.Very smooth rental.. very friendly staff.. thanks
Mike K.Returning truck when location is closed via gps was difficult.
Joseph P.Excellent customer service
Bryan L.The process was super easy to take care of online and in-person and I had no problems.
Christina B.Changed location last minute
Cameron H.Great service.
Karen B.Easy as pie. Great customer service!!!
Michael B.Service was good always had a truck when I needed it and very helpful when I needed to extend my service
JOHN C.Took 40 minutes to clean out the dog hair and smell. Good truck but no cruise control on it and I could have used it. Road good.
Jim H.nada it was fast and easy!
stuart K.Excellent overall experience.
Jose R.Mike was very helpful
CAROL R.The guy at the counter was excellent
Jetuawn L.Thank you , very professional good communication..
Mike K.Very professional and friendly we will rent from this place again!!!!!!!
Juan E.I booked a pickup 2 miles from my house but had to go 15 miles to pickup the truck. I couldnt get it early like i wanted and was not happy. I will think twice before renting again
Robert H.Can't think of anything. Mike does a great job there.
David K.Mike the manager was extremely rude
consuelo F.Very quick and easy, and helpful! Thanks!
Allysa A.Excellent customer service by Mike at location. I hate I answered "no" above to the equipment being clean because Mike was totally phenomenal but when I got in the van it was full of dog hair which I thought was so disgusting but I was in a hurry because my husband needed the can to be at another location for his job, to pick up items for his store at a certain time, which was quickly approaching, so I didnt ask for another vehicle- besides, it appeared to be the only van there, but didnt want that dog hair all over my husband's nice work blazer and slacks. We've never had a dog so dog hair is so yucky to us. I will just take his suit to the cleaners and threw my clothes in the washing machine. Again, Mike was excellent. I will patronize his location again, only because he was phenomenal but next time if the van is full of dog hair all over the seats and everywhere, I will just ask for a different truck. Great customer service is #1 so to pay for my husband's suit to go in the cleaners I can sorta overlook because I appreciate Mike.
Yolanda S.Thanks for everything!
JANE G.Great place, great customer service, quick in and out
Marc D.The truck I rented was a piece of junk. The passenger door would not stay closed. The transmission was awful on the truck. Even when empty it took forever to get up to speed. And it shifted horrendously
Dennis Z.I refueled the truck after my rental. I put in 7.7 gallons of gasoline and drove only 38 miles. That is a lot of fuel for that shot of a distance.
Dan S.I reserved moving blankets and he none. He told me he gave them to someone else that requested more. This is poor practice. The trailer needed and good sweeping before we could load our stuff in it. The door needed oiling. It was very difficult to open.
Annette S.I don't have anything negative to say about this location but I do have something to say about U-Haul overall. I had reserved a truck at a different location and when I got there no truck! They said there was nothing they could do I needed to call the main number. I did that and was on hold for more than a half hour. I was given the number for a supervisor which I called and i was put in the same que as before. I ended up calling your Markham,IL location and she didn't have any trucks available but she searched around the area and located one at this location for me.
JEFF D.Experience great.
Sylvia B.Great family owned Tire Shop that's been there for 50 yrs, so you know that if a company that been in the same location for 50 yrs they treat their customers well
chris H.Pay attention to gas mileage and put customers credit card back in their hands like you received it. I got charged for incorrect gas mileage
MALISSA S.Very quick and easy pick up and drop off process. Truck was in excellent condition and it was the perfect size for exactly what I needed.
Joseph U.Everything was great! I was able to move my son's belongings into his new apartment with no problem. There is plenty of room for bedroom items clothes and miscellaneous boxes
Julie K.no improvement needed...it was fast and easy..Happy with the entire experience.
Bob R.Jessica Johns, General Manager storage in River Oaks, Calumet City, Illinois was not the best. She was loud and sent us to a location that did not n have the type of one way hitch that we needed to return to Atlanta and the manager there was rude when he saw that I had a Georgia License. .
Mary B.