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ROY B.
Customer Reviews for Empire Tire
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Mike was very helpful in explaining the entire process as well as offering to check the vehicle in for us. The 9' Cargo van was new, in great condition, and easy to operate. Thank you for providing great service - we look forward to renting again from you in the future & will be happy to refer others to your business.
Robbyn M.I don't think there is much left to do. Very professional customer service, all in all I would only use this location because of the professional service.
jim K.Great service
JOE H.U-Haul is always great to me. If I would give a suggestion, I would say that dolleys should come automatically with truck rentals. And Mile at Empire Tire was really nice and a good representative for you guys.
Cameron B.Great customer services!!!
Jesus M.Everything was great
Osama A.Great service
CARL J.Excellent service and equipment. Would happily use again.
Marcin A.The service the experience and the convenience we're all top-notch I actually can't think of anything that would've made it better it was absolutely perfect
donald S.My card was swiped twice and towards the end of my rental yet another amount was added to my card. $69+ turned in to $255 held for up to an entire week. Thank I want moving and in need of the funds because that was a total inconvenience. The worst experience ever
Stephanie R.Great service.
Larry Y.Nothing. I had awesome customer service
Sherri L.I was able to return the truck without issue but I will choose another company in the future.
Sebastion W.Nothing More at this time
CRAIG P.Check the equipment before issuing, bad tires
RANDALL G.The service agent was impatient, slow and talked very rudely. I asked the agent if I were finished checking out and he replied, NO, you asked if you could check out manually and you didn't. You want someone to stop what they are doing and wait on you! I replied that I was only inquiring and the agent stated that NO you weren't. I find his behavior to be unacceptable and not representative of UHaul's core values for customer service. While I will use UHaul again, I will be sure to tell anyone that I know to not patronize the location in Midlothian, IL. On Cicero Ave. 14357 Cicero Ave. at Empire Tire.
tracie W.Would not revisit unless I was renting a truck as we had to hook up our own trailer, then they came out to look at it. Not very customer friendly.
Kathy L.Rented only appliance dolly,did not receive, was charged for other dolly and furniture pads as well. Big rip off! Couldn't contact my rep.either to dispute charges.
Kelly M.This location is always clean and very organized. The owner is professional and accommodating. I would recommend them to anyone I know.
Curissa B.Empire Tire was amazing during the process. They pre-warmed the truck and ensured I had all the paperwork including roadside assistance in case there were issues.
CAROL W.Everything was good.
bill G.Mike was great
STEVEN W.Rental agents was very nice
Glenn W.It was at the last minute but it was very good
elida G.friendlier would have been nice, first thing says is you can't park here, then when at counter took time acknowledging we were standing there. When did acknowledge, asked about reservation name gave him name and simply said you don't have a reservation rather than saying hey maybe i see it under the drivers name on my side.
Leland J.It rained over night, many of my boxes were soaked by the morning.
Kevin R.Great service
Brian O.I had an appointment at Tinley Auto for 8am. When I arrived I was told that my reservation was changed (without any notice to me!). I was sent to this location and they did not open until 9am. Very upsetting start to a busy move day!
Brendan K.Trucks trans was very slippery in between 2nd all the way to fourth. Vehicle had a very high idle and shook the whole truck. Breaks were beyond bad pedal almost to the floor and squeaky
Jacob F.The check in & check out process was long.
Frenel C.Don't charge people $5.00 for safe charge fee. I safely brought it back and got charged $5.00 and $1.00 for environmental fee. Not fare at all. Never renting thru this company again
Vickie J.good as is
Robert K.Mike was very rude on the phone. He wouldn't work with me on a time to pick up the truck before 9am. I was told there was no way I could return the truck to a different location if I didn't pick up the truck until after 9. He continuously pressured me to return the truck to his location during the in store transaction.
Eric D.I was pleased with my rental experience
Arthur A.Smooth and easy experience. Used after hours key drop.
Roy C.Very smooth rental.. very friendly staff.. thanks
Mike K.Returning truck when location is closed via gps was difficult.
Joseph P.Excellent customer service
Bryan L.The process was super easy to take care of online and in-person and I had no problems.
Christina B.Changed location last minute
Cameron H.Great service.
Karen B.Easy as pie. Great customer service!!!
Michael B.Service was good always had a truck when I needed it and very helpful when I needed to extend my service
JOHN C.Took 40 minutes to clean out the dog hair and smell. Good truck but no cruise control on it and I could have used it. Road good.
Jim H.nada it was fast and easy!
stuart K.Excellent overall experience.
Jose R.Mike was very helpful
CAROL R.The guy at the counter was excellent
Jetuawn L.Thank you , very professional good communication..
Mike K.Very professional and friendly we will rent from this place again!!!!!!!
Juan E.