Customer Reviews for Empire Car Rental
(U-Haul Neighborhood Dealer)

3,517 reviews

87 Ethel Ave   Toronto, ON M6N4Z7
(Keele & St Clair)

(416) 532-9191

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–4 pm
  • Sun: 10 am–2 pm
Special Operating Hours
  • 3/29/2024: Closed
  • 5/20/2024: Closed
  • 7/1/2024: Closed
  • 9/2/2024: Closed
  • 10/14/2024: Closed
  • 12/25/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(416) 532-9191

87 Ethel Ave
Toronto, ON M6N4Z7
(Keele & St Clair)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–4 pm
  • Sun: 10 am–2 pm
Special Operating Hours
  • 3/29/2024: Closed
  • 5/20/2024: Closed
  • 7/1/2024: Closed
  • 9/2/2024: Closed
  • 10/14/2024: Closed
  • 12/25/2024: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The whole experience was Excellent

Audrey Chong 
Rating:
3.0

My sales agent was excellent.

Robert Barber 
Rating:
5.0

Customer did not leave a comment.

DAVID MIGNON 
Rating:
5.0

Smooth process despite being a mobile pick up at 5:30 AM on a snowy morning. They missed the dolly and furniture mats that I had ordered, but I was able to manage without it and also wasn’t charged for it. Overall, great vehicle and easy process. Would definitely recommend!

Srinivasan Chockalingam 
Rating:
1.0

Van was dirty I spoke on the phone before booking the person said yes I can park my van and take the truck but when I arrived they told me no I can not park my van in the usual lot I had to drive my van to another parking and also she didn’t give me no paper to keep it in my van incase of emergency so the customer service was very poor

SAYED fridoon 
Rating:
3.0

Customer did not leave a comment.

Ryan Palmer 
Rating:
4.0

Customer did not leave a comment.

Caroline Kingston 
Rating:
5.0

The staff are the best, kind and friendly.

Luis Canejo 
Rating:
5.0

Customer did not leave a comment.

Elias Searson 
Rating:
4.0

Customer did not leave a comment.

Mary Frias 
Rating:
5.0

Everything was so easy!!

Stephen Lee 
Rating:
2.0

Customer did not leave a comment.

DAVID PERRY 
Rating:
5.0

The U-Haul located in the Junction, was great! Very easy to drop off, the attendant helped with everything! Empire Car Rental 87 Ethel Ave Toronto ON M6N4Z7 U-Haul itself as a company changed my reservation the day before pick up 3 times. We ordered our truck 4 weeks in advance of our move. The morning before, they emailed to say they downsized our truck. Then throughout the day, they changed it from a 10ft to 27ft truck. The system is horrible, no one who works can properly help, and they push you to someone else. I spend over 7 hours on and off the phone all day to make sure we have a truck for pickup. Its honestly a miracle that at 8pm the evening before our 7 am pick up 1 person was finally nice enough to stay on the phone and help us get a truck.

Julian Paulo Rodrigues 
Rating:
5.0

Great customer service at this location.

DONALD MC GOWAN 
Rating:
3.0

let us know there’s a forty fucking dollar rental charge. i was unaware of this, it was not mentioned to me, nor was it in the website when booking, nor did i see it in any email from u-haul. this sucks!

Anthony Micallef 
Rating:
1.0

Charged unknown extra fees. Didn't go for 16$ safety plan, you guys charged it.on top of it I was charged 27$ extra, don't know why. Will never use UHaul service again.very disappointed.

Apurva Tiwari 
Rating:
4.0

Customer did not leave a comment.

John McTeague 
Rating:
1.0

Location overcharged me for gas fees even though I returned vehicle to amount of gas the vehicle started with.

Matthew-Kai Burmaster-Hansen 
Rating:
5.0

Everything is going well and sometimes the delay on the deduction of the payment

George Mundanya 
Rating:
5.0

Customer did not leave a comment.

Pascal Dessureault 
Rating:
4.0

The best on-site staff I've had in all my U-Haul experiences.

Graham Stewart 
Rating:
1.0

On Feb 2, 2024 I rented a truck from this location. Upon returning the truck, I notice that my personal car that I parked in their lot has a damage. Someone hit my car obviously. So I reported to them and they know what happen. Everything was caught by their surveillance camera. They gave all the information needed to file a claim and contact numbers. I contacted my insurance company to deal with this incident and they were handle it right away. But until now, Feb 27, 2024, my insurance company unable to get a hold of Uhaul insurance nor their regional manager. Looks like to me they are hiding from their responsibility. Very disappointed to Uhaul, since I had been renting their truck so many times. Twice a year at least.

Pudji Widyanto 
Rating:
5.0

Awesome service, great staff.

Maurizio Roti 
Rating:
5.0

Customer did not leave a comment.

THANH DUONG 
Rating:
5.0

Customer did not leave a comment.

Joslyn Ramos 
Rating:
5.0

Quick and easy experience, staff at the desk were excellent.

Connor Lyng 
Rating:
5.0

Customer did not leave a comment.

Caitlin Clark 
Rating:
5.0

I've r used uhaul many time but I must day that this location was the best, staff very helpful, upon return Ithe young lady was very polite and very helpful with finding a way home 5 out 5 all the way

Jose Grilo 
Rating:
3.0

Clean vehicles and not to put unnecessary charges on the customer.

Sarthak Tandon 
Rating:
5.0

Customer did not leave a comment.

Andrew Johnston 
Rating:
3.0

I wish it was more clear what was going to have to be paid for. I thought it was going to be the amount quoted online, for the type of van, the hours, and the $16 insurance I paid for. But somehow I've been charged more? I don't understand it.

Olivia Cugliari 
Rating:
3.0

Nothing it was amazing

Jeremy Mccool 
Rating:
3.0

The opening time is no convenient at all. It would be better if the opening time starts at 8 or 9.

Hector Orozco 
Rating:
5.0

Overall great experience. The staff at this location were excellent at explaining everything we needed to know, and funny too :)

TESFAY AMANIEL 
Rating:
5.0

My favourite location by far! Fast and easy check in and check out. Although the lot is muddy the customer service here is top notch!

Jesse Sigesmund 
Rating:
5.0

Customer did not leave a comment.

Shanel Maida 
Rating:
5.0

Customer did not leave a comment.

Timothy Wichert 
Rating:
4.0

Clean drivers area - it was muddy from previous renter. Interior storage area was clean.

Keith Horner 
Rating:
4.0

Everything was good. I Was just disappointed that some of the equipment, which was reserved in advance, was unavailable at the pickup time.

Omid Vahidi 
Rating:
4.0

Better lighting.

Antonietta Lombardi 
Rating:
5.0

Customer did not leave a comment.

KAREEM IBRAHIM 
Rating:
5.0

Super good service great location and lots of available equipment

Abraham Shasha 
Rating:
5.0

Great service, very friendly, helpful and kind employees! Thank you so much

Madelynn Anes 
Rating:
5.0

Customer did not leave a comment.

Stephen Thonson 
Rating:
3.0

Good selection. Yard is a muddy lake. U-Haul app doesn't work at this location as geolocation always says you are at wrong location. Even national office when I phoned said multiple people have that problem, NEED TO FIX. Have to used website for checkout.

rick gut 
Rating:
5.0

Customer did not leave a comment.

Amanda Robertson 
Rating:
5.0

Van was available last minute and very efficient process at pick up and drop off!

David Noble 
Rating:
4.0

Customer did not leave a comment.

Geraldine Dempsey 
Rating:
5.0

Everything was fine. The staff was friendly, professional, and efficient.

John Kwak 
Rating:
4.0

Customer did not leave a comment.

Olivia Kuhlmann 
Rating:
5.0

The on-site staff was super helpful and friendly. Highly recommended.

Zachary Collette 
Rating:
5.0

Sera, Danny & Fred are exemplary for Uhaul.

Peter Wieckowski 
Rating:
5.0

Great staff, friendly, knowledge and very helpful!

Marc Anthony Bellini 
Rating:
4.0

Customer did not leave a comment.

David Howden 
Rating:
5.0

The lady was very helpful and friendly!

Hakyung Chang 
Rating:
3.0

Back of the truck have some mud foot steps, also the heater didn't work already halfway to pickup the stuff so did the job with freezing

Thessavan Maniceavasakan 
Rating:
5.0

The lady on duty has an exceptional personality.

dunsin fakorede 
Rating:
4.0

I was thankful that I got a pull trailer but I had a very busy day and night as I was working all day on one job then I had another job through the night. The young lady working there was super nice and helpful she made sure all the lights were working in the hook up was done proper but I didn't even look at the license plate. Anyway I was driving with the trailer and I got pulled over by the police as they were driving behind me and noticed the licence plate on the uhall was very rusty and not legible. Thankfully I had the email receipt from the U-Haul and after about 20 minutes they let me go with just a warning. What a waste of time this was.

JONATHAN BER 
Rating:
5.0

Customer service is always great. Never been disappointed renting from this location.

Richard Douglas 
Rating:
5.0

Excellent location excellent people there . Always easy to go .

Giorgi Elizbarashvili 
Rating:
5.0

Super easy process and super friendly staff. Fred was really great and helped make everything go smoothly. Will definitely be back very soon, thanks again!

RICARDO Gomes 
Rating:
5.0

Excellent customer service from Fred and Danny. This is the best Uhaul location i have ever rented from. Thank you

RICARDO Gomes 
Rating:
1.0

TO WHOM THIS MAY CONCERN: Please be advised that “Fred Zein”, who is the owner of the business in question and who I am having this issue with, is a THIEF. TO DATE: He owes me $77.16 on a refundable deposit that he held unjustly, and for monies that i sent to his personal email- fred.zein@gmail.com for an overpayment made via eTransfer — WHICH IS COMINGLING OF FUNDS. The issue with this claim is that the merchant was supposed to refund the $60 hold on this account plus $17.16, because he was overpaid the full amount of this transaction in an eTransfer that he requested to be sent to his account. Upon realization i was not refunded the overpayment, as he promised, I called him and requested that he refund it, to which he stated that he was doing it the same day. The following week, I reviewed my account and saw that there was no refund from him nor a copy of my final bill. I REPEAT THAT TOMTHIS DAY THERE IS NO RECORD OF ANY SUCH PAYMENT BEING MADE TO MY ACCOUNT. I HAVE PROOF OF THIS PAYMENT MADE TO HIS PERSONAL EMAIL VIA ETRANSFER AND ALSO EMAILS SENT TO FOLLOW UP AND DEMAND REPAYMENT. I AM NOW GOING TO ACCELERATE MY CLAIM AND SEEK OTHER METHODS OF RETRIEVING WHAT IS OWED, especially after reading that he is a habitual thief, doing the same thing with others on this feed. READ OTHER COMMENTS BELOW. RENTER BEWARE OF THIS THIEF. DO NOT USE THIS LOCATION. IF YOU DO, you will certainly join those of us he has stolen from. I will make sure he and his wrongdoing is exposed and that CRA is also the wiser as to his covert malicious activities and tax evasion. I repeat, BUYER BEWARE!!!!!!! Thank you.

TISA PHILLIPA FARRELL MUHAMMAD 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Snow 
Rating:
5.0

Customer service was great, thanks.

Chris Sampson 
Rating:
5.0

Customer did not leave a comment.

Joe Costa 
Rating:
5.0

Customer did not leave a comment.

David Kankis 
Rating:
5.0

I was impressed with the cleanliness of the equiptment. Sarah and Freddy are amazing representatives, friendly, courteous, professionals. I have rented from other u haul locations, as a matter of fact there is one closer to me, but I come to this location cause they are the best, and it’s easier to navigate. I highly recommend.

COLIN BURNETT 
Rating:
5.0

The fellow who rented the van was really friendly and helpful. It was an above average experience. Thank you so much. The renting experience was easy and very simple. Yes I would rent there again. Cheers!

Dylan Rakowsky 
Rating:
5.0

Quick svc and very pleasant young lady working there on my rental. Thank you. 😊

walter garcia 
Rating:
3.0

Gentleman in the office was super nice and extremely helpful. The truck i was supposed to rent was going in for an oil change. He swapped my truck very quickly. The truck i took had a tire light but i reported it and he assured me it would be dealt with as soon as it was returned.

ZACHARY PAYNE 
Rating:
1.0

Charges shown before booking and after are different.

Tarushpreet Singh 
Rating:
3.0

The location is not easy to find, and the truck wasn't clean, I´m trying to get my real invoice and they never answer the phones. I asked the representative if I could get my invoice at that moment and he said no because he would do it when he has time. I haven't received my invoice and only I have the estimate.

Kumar Prateek 
Rating:
1.0

I was wrongfully charged for 7liters of fuel despite and distance was not even 4 km long. Even with that, the bank charge exceeds the charge on the receipt. I used the car for nearly 3 hours, returned the fuel as it was and yet was robbed. 👎👎👎👎 never gonna use this company again.

Reda El Kourdi 
Rating:
5.0

Sarah at 47 Ethel location is the best employee ever!! love her energy and she treated my rental very well! :)

Beau Bridge 
Rating:
5.0

Customer did not leave a comment.

MOH'D ABDALLAH 
Rating:
4.0

Easy to pickup, easy to drop off. Thanks!

Bryan Walenius 
Rating:
5.0

Maybe paving the area.

Sinisa Mitrovic 
Rating:
3.0

The app wasn’t working and basically the attendant had to check me out and in and I honestly didn’t trust that I got charged more then I expected but that’s my only downfall

CHANTEL Macias moreno 
Rating:
5.0

Customer did not leave a comment.

Sergiu Covaliciuc 
Rating:
5.0

This location, the staff, and the vehicles are the best i've ever experience at any Uhaul in any city. Thank you!!

hunter kamula 
Rating:
4.0

Customer did not leave a comment.

Paul de Zara 
Rating:
5.0

Thank you!

EMIRO MARTINEZ-OSORIO 
Rating:
5.0

Customer did not leave a comment.

STANLEY FLEMMING 
Rating:
4.0

The app to finish check in with phots etc quite working half way through. The attendant was nice and said to take photos on my phone. When I returned the truck and got the invoice. The mileage out was wrong and I got over charged. I’m still trying to work it out.

Jeffrey Barber 
Rating:
5.0

Customer did not leave a comment.

ASDAILE SAMUEL 
Rating:
5.0

This is my favorite location. It's very convenient to get to and the staff is always so friendly and helpful and fast when I'm in a hurry. I usually prefer this over the Weston location because of these reasons.

Courtney Wrightsman 
Rating:
5.0

Everything went very smoothly from reservation to pickup, drive and return. The customer service at pickup and drop off was some of the best of any vehicle rental I’ve ever done anywhere. Excellent experience and I would highly recommend.

Aidan Tierney 
Rating:
4.0

To clean the trucks. There was muck all over the inside of the truck I had. All my belongings were filthy, I had to clean everything after I moved which took even more time

Chelsea Cunningham 
Rating:
4.0

Customer did not leave a comment.

Michael Middelmann 
Rating:
5.0

Customer did not leave a comment.

John Feeley 
Rating:
5.0

Customer did not leave a comment.

STANLEY FLEMMING 
Rating:
5.0

Customer did not leave a comment.

Bogdan Radu 
Rating:
5.0

Customer did not leave a comment.

Daniel Cerdas Sandi 
Rating:
5.0

Customer did not leave a comment.

Clement Pinto 
Rating:
4.0

The location is a trailer, the operation was very smooth and well run, but the interaction was difficult due to the tight premises and the parking lot was a muddy mess, although I acknowledge it had been raining all day.

Stuart Craig 
Rating:
5.0

Just a quick thanks. Your staff was great, trailer was properly set up and connected. On my way in 10 mins from arrival. Trailer worked perfectly, easy to load easy to tow. Thanks! Easy to recommend.

Bryan Walenius 
Rating:
5.0

Danny was awesome. Super fast and very helpful

John martens 
Rating:
5.0

The team is always excellent at 87 Ethel Ave. They provide a stress-free experience that I appreciate.

Phil Buckley 
Rating:
5.0

Customer did not leave a comment.

Kathleen Douglas 
No reviews have been submitted for this location.

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