Customer Reviews for Empire Car Rental
(Distribuidor de U-Haul del vecindario)

2036 comentarios

87 Ethel Ave   Toronto, ON M6N4Z7
(Keele & St Clair)

(416) 532-9191

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 6 p. m.
  • Sáb.: 9 a. m. - 4 p. m.
  • Dom.: 10 a. m. - 2 p. m.
Horario especial
  • 7/1/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(416) 532-9191

87 Ethel Ave
Toronto, ON M6N4Z7
(Keele & St Clair)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 6 p. m.
  • Sáb.: 9 a. m. - 4 p. m.
  • Dom.: 10 a. m. - 2 p. m.
Horario especial
  • 7/1/2021: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

the s, i could service is perfect. I booked a car an hour prior to move my stuff, wed site is easy to navigate, front desk lady had excellent customer skill and addressed all questions , no red tape at all . Also what is important no issues with dropping the car - no hidden fees, no overcharge , all honest and transparent. Great service !

Inga B. 
Clasificación:
3.0

I used u-haul 3 times already, the first 2 ones were definitely good. But this new location was not. While the car worked perfectly and I had not issue with it, it was very dirty. My wife told me "I should have wear dirty clothes". So please, clean the car! I don't care about the outside, I mean inside!

Benjamin A. 
Clasificación:
2.0

We requested to have the truck ready at 8 am and we face difficulties until the manager open at 9 am.

Maria F. 
Clasificación:
5.0

El cliente no dejó un comentario.

David F. 
Clasificación:
5.0

Fred is excellent. He helped us out and got us exactly what we needed for our move. I was admittedly anxious about driving a big truck and he helped calm me down. He gave us great advice on how to pack our household belongings into the truck -tips only a seasoned mover would ever know!

FERASHUSSEIN M. 
Clasificación:
5.0

Quick and friendly service. Overall easy experience. I will definitely rent from this location again, thanks!

Vitaly H. 
Clasificación:
2.0

The “contactless pickup” was not contactless or quick. The location opened at 10am so I couldn't start the process until then. The person calling my contact to confirm me did NOT actually call my contact (they were standing right next to me) and told me they did. Despite doing the contactless pickup and doing all the necessary steps on my phone, I STILL had to wait in line to pick up keys/dolly/blankets from a person (ie NOT contactless pickup). The line was now quite long as it was about 10:15 by the time I finished with the steps on my phone, and didn't end up leaving until almost 11am! Why advertise quick contactless pickup when I have to wait longer than everyone doing normal pickup, and I still had to interact with people?!?!

Michael B. 
Clasificación:
2.0

The customer service is awful here.

CHENAIMWOYO N. 
Clasificación:
5.0

Great staff!

Seyed M. 
Clasificación:
3.0

Van needs to be cleaned in the driver cab area and the cargo area

Ken C. 
Clasificación:
5.0

Some issue with the lights. The person at the location was exceptionally helpful and knowledgeable. I will come back to this location in the future.

Kristyb O. 
Clasificación:
5.0

The agents at this location were amazing excellent customer service and very friendly. I will strongly recommend

Ceserina S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gary B. 
Clasificación:
1.0

El cliente no dejó un comentario.

kalem H. 
Clasificación:
5.0

Tire pressure was very low on left side wheel of trailer. Maybe check tires regularly?

Eric M. 
Clasificación:
3.0

El cliente no dejó un comentario.

David E. 
Clasificación:
5.0

Great service and I would recommend getting them a better working space. It's a trailer atm. They deserve a nicer space to work in all Day.

Erika I. 
Clasificación:
5.0

This was my first time using uhaul and I was extremely impressed. The customer service at this location was really great. ¡Gracias!

Aaron P. 
Clasificación:
5.0

Staff were very friendly! A great experience overall.

Madeleine R W. 
Clasificación:
5.0

Staff member that helped me was super friendly! No issues with pick up or drop off. can was clean and in excellent shape.

Leah G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel S. 
Clasificación:
1.0

El cliente no dejó un comentario.

EDIVAINE A. 
Clasificación:
1.0

I am being incorrectly charged. Mileage was calculated incorrectly. The vehicle was kept in poor conditions ar this locations. Mirrors were missing and driving the truck was extremely challenging.

Israel M. 
Clasificación:
5.0

U-Haul equipment is never well maintained, that has nothing to do with this location and everything to do with U-Haul business practices. My truck had a row pressure sensor warning light, and said it needed an oil change. The interior was absolutely coated in dust. But this is standard no matter where I rent a u-haul from.

Paul M. 
Clasificación:
1.0

The van was filthy. For non covid times the cleanliness was beyond acceptable. For covid times it was disgusting. The attendant did not do an inspection of the vehicle or confirm gas/mileage. I returned the van with the exact amount of fuel I left with and they still charged me a $9 fuel charge. Will not be coming back and will not be recommending. This location is a stain on your brand.

Jay I. 
Clasificación:
4.0

The female staff member working there was very polite, helpful and friendly.

Stuart C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander K. 
Clasificación:
1.0

Unorganized, rude employees, and the manager tried to give a ridiculous dolly to us because apparently the location ran out of them that day. The manager spoke ill of us being late and gave our reservation away RIGHT IN FRONT OF US. (Please keep in mind our rental time was 9:00 and we were there at 9:10) but under the impression we could just “unlock and go” like your advertisements claim. I will stick with Penske next time. Never again, UHaul. Do better.

Samantha L. 
Clasificación:
5.0

Thank you Fred!

Monibel D. 
Clasificación:
5.0

Great customer service, very kind people.

RICARDO R. 
Clasificación:
4.0

I have rented trailers from u-haul on a fairly regular basis over the years and there's always some type of issues, yesterday I went to the location that I had requested for pick up and they told me upon arrival that I had to go to another location, it would have been nice to know ahead of time. It seems every time central reservations gets involved, there are misconceptions!

Dallas R. 
Clasificación:
5.0

The van had to be washed (outside). It seems it was not washed for a long period: birds poop etc. Inside it was OK. Staff is excellent !!!

Vadim B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Agnes H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles J. 
Clasificación:
5.0

great service, easy check-out

Matthew W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tam N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Isaac P. 
Clasificación:
5.0

With Ontario not being able to send/process expired driver's licenses due to COVID Fred definitely helped me out.

michael P. 
Clasificación:
4.0

Wait too long to do the paperwork

hernando C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andy S. 
Clasificación:
3.0

The lockbox blocks the mirror if it falls open which it did fairly regularly

Natalee J. 
Clasificación:
5.0

The Manager at this location his name is Fred, was excellent. Fast service, clean truck and amazing customer service. I will definitely rent from this location again.

Kyla S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexandre A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas A. 
Clasificación:
5.0

It would be nice to have self-checkout for trailers.

victor M. 
Clasificación:
1.0

This owner was incredibly rude on the phone, while training another employee (whos attitude also sucked) He had zero desire to answer questions, he was pushy, talked over the client didn't even listen to the request before dismissing the reservation. Then this idiot left a lengthy voicemail without knowing it, of himself mocking me and the panic in which I was trying to confirm my reservation. (Which he never confirmed). U-Haul works because it provides a monopolized service, not because clients enjoy their experience.

Richard M. 
Clasificación:
1.0

They called me 10 minutes into my 48 hour rental (while I was driving it) to ask when I was going to return my rental. I was not able to give a sure answer at the time but I did say that I would be returning the equipment early. They then proceeded to book my equipment before my 48 hour window was closed. Due to some unforeseen circumstances, I wanted to drop off my equipment at another location and was unable to make any changes when calling the scheduling department. The representative at the scheduling department was very rude and yelled at me instead of giving me options for my equipment told me that another "family" needed the equipment, inferring that my family's needs were no longer relevant. We did drop off the equipment early as the location once again called and insisted that I return the equipment by 10am on the day that I had the equipment rented until 4:45. 4 days after dropping off the equipment I got a call from the central booking centre asking where I had dropped off the trailer, so I spent another 1/2 hour on hold to tell them that I left the trailer attached to the truck at Empire. I was not impressed by this overall experience.

MAJA B. 
Clasificación:
5.0

Best location and excellent service... thank you so much for all your extra help.

Adnan M. 
Clasificación:
5.0

Great customer service! Friendly and professional. Will be back again.

Tenzin T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elisabeth F. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAMTIN R. 
Clasificación:
5.0

The trolley and appliance dolly I had ordered on line was not available when I picked up the van.

M DEAN R. 
Clasificación:
4.0

Pave the parking lot.

Rafiuddin S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Chris G. 
Clasificación:
5.0

overall very positive experience...highly recommend!

Gaman M. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert W. 
Clasificación:
5.0

thanks!

Henry F. 
Clasificación:
5.0

Good location helpful staff

Olivia R. 
Clasificación:
1.0

Terrible customer service. Was not greeted at the door. Employee was not wearing a mask indoors throughout the entire encounter. Employee was eating lunch directly in front of us, picked their teeth and then asked for our ID without washing their hands immediately afterwards. We had to sanitize our ID once the encounter was over. Absolutely not appropriate even in the best of times, let alone during COVID... Employee charged me for 2 days (I booked 1) and when asked what the charge was, they did not apologize. They were not professional by any means what so ever. Spent the entire time we were in the office eating or on their phone and seemed to not care at all about our safety or check in experience. Staff were not helpful and seemed frustrated when I returned to ask why the truck I rented did not appear the same as in the photos I was texted to confirm appearance with and told me "don't worry about it". They stated that the photos were "taken a long time ago" and seemed to imply that I was supposed to know this? Though nobody had even told me I would have this online check in process. Further, I was unable to attach photos through the website to dispute the images not corresponding, or to close the trip at the end, either (you must take a photo of the odometer and gas level or be charged $20 for the staff to do it). The website does not allow access to my camera which is a massive barrier which could be costly. The staff never informed me about this process of online check in/check out. Truck was dirty and dusty with garbage inside, did not seem to be cleaned between customers, which, if not for COVID, would be unacceptable. During COVID this is honestly incomprehensible Definitely did not feel safe using this truck during a pandemic. Very bad experience overall. Trusted your company to help me move during a pandemic and will not be doing this again after our experience.

Rhiannon J. 
Clasificación:
5.0

Excellent customer service. I was very pleased that the employees valued safety and ensured that they asked drivers whether any alcohol had been consumed before renting them a vehicle.

Amanda G. 
Clasificación:
3.0

El cliente no dejó un comentario.

TED Z. 
Clasificación:
5.0

Pick up and after hours drop off was great!

Chris L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Achod Y. 
Clasificación:
5.0

I didn't know how to drive a truck. The representative was very friendly,helpful and explained everything to me.

Guilherme A. 
Clasificación:
2.0

I "checked in early" to "save time when picking up the truck." My reservation was not found, then was initially given the wrong truck. When I got the correct truck, the fuel was not full, so I let them know, they made a note. Also had to remind them of my blanket rental. Everything took 30 mins from when I stepped into the bookings trailer. When I received my final invoice, there was a $50 fuel charge added to the bill. I left it with more gas than when I first got it! The front desk woman was very kind but man....not a well run system and I would not recommend it, unfortunately.

Devin O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sonja C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Thomas S. 
Clasificación:
5.0

Everything was what I wanted and staff were friendly and organized

ronald a L. 
Clasificación:
4.0

The location is busy. The people, who run the office are trying their best to accommodate customers, but it's just too much work for them. I got charged what I expected. I didn't like the dust in the area. Their parking lot is an unpaved yard. But it worked for me, I got what I needed

Andrew S. 
Clasificación:
1.0

They didn't return my drivers license. Then didn't call me about it (despite having my contact info). I called them to see if they had it, they told me they did, and I asked when they closed - the guy on the phone said 6:00 initially, then said 5:00. I arrived the next day at 4:45 to get my license and was told by another angry customer waiting in their lot that they had just closed up and left. I called, they still haven't returned my call the next day.

Garrett I. 
Clasificación:
5.0

The Staff were very nice to me. No more comment. Thanks foryur service

Catherine W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jacob D. 
Clasificación:
5.0

I put the key into the opening of the cabin door. Which says as the key slot.

Dorjee T. 
Clasificación:
2.0

El cliente no dejó un comentario.

Derek W. 
Clasificación:
1.0

We did not recieve the equipment we had rented, also the alternative equipment that we had told we would recieve, we also did not recieve because it was not returned by the previous customer. We had no choice but to take it and had to make 2 trips and load everything by hand instead of having the forklift place everything on the trailer. April was the person we dealt with and was incredibly rude giving a lot of attitude for absolutely no reason. I rent unhaul for my business quite frequently and have never had such a bad experience.

April S. 
Clasificación:
2.0

There were 2 employees working however when I got to the location for my 12:30 pick up, no one was there. There were other people waiting as well. I understand that people need a break for lunch or to use the washroom, however both did not need to leave at the same time which in turn left customers wondering when they will be back. We book a truck at a specific time for a reason. This set my schedule back 30 minutes. Again I understand people need breaks, but both employees could've gone separately.

Danny P. 
Clasificación:
1.0

Was overbooked - didn't get the truck. What is the point of a reservation if you overbook people. Luckily we were able to do multiple trips with a smaller can but we will NOT be using u haul ever again.

sebastian P. 
Clasificación:
5.0

Your manager is a very good representative for the Uhaul name he was extremely helpful was a pleasure to do business with thank you

Jody W. 
Clasificación:
4.0

Truck share pick up online system does not work properly. It gave me an error message saying no photos had been uploaded (I had done it already) but no way to upload more pictures.

Jos A. 
Clasificación:
1.0

Ordered a 20ft truck and an hour before was called that only a 15ft was available. I had to rent another truck at my cost to move the rest

Tallis B. 
Clasificación:
1.0

Parking Break light was broken on vehicle. Charged me $50 for 8km of gas. Rushed me back before reservation time was completed because they had another booking. Not great

Aaron L. 
Clasificación:
3.0

I was pleased with the polite staff but the technology appears to be a work-in-progress as the the cellphone pickup app didn't work and my bill couldn't be adjusted in the system as I had overfilled the gas tank. However, customer service gave me a credit and I am a happy UHaul customer.

Lester L. 
Clasificación:
1.0

Everything. The delivery of keys was poor. I was supposed to get my keys via self check in but instead I wasted my booked time waiting for the office to open for hand delivery. I basically paid for time I couldn't use!! This was my first time using U-Haul. Will never use uhaul ever again.

Sara A. 
Clasificación:
5.0

Great location and helpful staff. They listened to my concerns and responded promptly. I am glad I discovered this place because it seems they have enough vehicles for a lot of customers. Will be visiting them again.Thank you

ALEXANDREMIHAYLO A. 
Clasificación:
5.0

Fantastic rental experience. Thanks so much for the extra help!

Benjamin L. 
Clasificación:
3.0

the staff was friendly and fast, the equipment they are left with is less. the assigned trailer to me was extremely damaged and the alternative was difficult to raise and lower( faulty crank mechanism).

Mike C. 
Clasificación:
5.0

Good place. Great custpmer service

William W. 
Clasificación:
1.0

What's the point of advertising $19.99 I borrowed a van for a couple of hours and get charged $36 and then it changed to $89 Never again

Vasco R. 
Clasificación:
5.0

Very smooth experience overall

Ariel A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHANMAITLAND C. 
Clasificación:
1.0

I had reserved a Uhaul truck a week in advance, and checked in online 20 mins before the pick up time. However I still didn't have a Uhaul ready for use was on the phone with customer support for 2 hrs before another Uhaul was given to me

Gokul K. 
Clasificación:
4.0

Adam and April were a great help for this first time mover! They were helpful, friendly, and joking with each other as well and it seemed they were enjoying their day which made me feel like I wasn't a burden for having them have to work on a sunny Saturday.

Hailey M. 
Clasificación:
2.0

I signed up for a 9am pickup and wasn't checked in until around 9:30a. I had to carry the dolly to the truck myself and he didn't have any moving blankets left. I was required to drive to a different location to pick up blankets. I was told blankets were “first come, first serve.” That's not how I understand it when I reserve blankets online….

Andrew K. 
Clasificación:
3.0

Very crowded yard and lots of potholes and mud

Gail K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Etienne P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Magda P. 
No se han enviado comentarios para esta ubicación.

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