Customer Reviews for Empire Car Rental
(Distribuidor de U-Haul del vecindario)

2,727 comentarios

87 Ethel Ave   Toronto, ON M6N4Z7
(Keele & St Clair)

(416) 532-9191

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 6 p. m.
  • Sáb.: 9 a. m. - 4 p. m.
  • Dom.: 10 a. m. - 2 p. m.
Horario especial
  • 8/1/2022: cerrado
  • 9/5/2022: cerrado
  • 10/10/2022: cerrado
  • 12/25/2022 - 12/26/2022: cerrado
  • 1/1/2023 - 1/2/2023: cerrado

Show All Hours

Servicios en esta ubicación:

Contáctanos

(416) 532-9191

87 Ethel Ave
Toronto, ON M6N4Z7
(Keele & St Clair)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 6 p. m.
  • Sáb.: 9 a. m. - 4 p. m.
  • Dom.: 10 a. m. - 2 p. m.
Horario especial
  • 8/1/2022: cerrado
  • 9/5/2022: cerrado
  • 10/10/2022: cerrado
  • 12/25/2022 - 12/26/2022: cerrado
  • 1/1/2023 - 1/2/2023: cerrado

Show All Hours

  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

nasra H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stuart G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lonnie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fang Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adriano F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Liam R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Adrian C. 
Clasificación:
5.0

all good

Andrew V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shiv S. 
Clasificación:
1.0

Please improve your only check in process and coordination with your locations. I got instructions to look for a lock box but that location doesn't use lock boxes, instead locking keys in the back of truck. And the code sent by U-Haul was incorrect. This cause me a 3 hr delay to my move. I called customer service and after waiting about 1 hr and them another 1/2 of trying various codes the rep said I could book at about location, far away, or wait til they open. Oh, stilling waiting for a manager to call me back.

Shawn R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trevor T. 
Clasificación:
1.0

I was charged for fuel despite filling up the van before returning.

Christopher H. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATHALIE V. 
Clasificación:
5.0

One way trucks should be brought to the store its ordered from

Steven W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan J. 
Clasificación:
4.0

I was charged for safe toe coverage and I didn't initially select that coverage during my reservation process. Oh well...

MASSIMO P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexandre P. 
Clasificación:
3.0

The vehicle's interior to be cleaned before renting to the next customer.

Mohammad A. 
Clasificación:
4.0

The trailer had broken bumpers inside. And had some liquid stains. This was not an issue for me and didn't affect my experience with the rental. But this might be an issue for a more discerning customer.

Erik M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ETHAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul F. 
Clasificación:
4.0

El cliente no dejó un comentario.

mauricio N. 
Clasificación:
1.0

The trailer was not ready for pick up at required time. Location did not call me back to tell me it was ready and I had to drive back to location and wait until I got an answer. Person behind the desk was rude and not very helpful. I returned the trailer late as I got it late and was charged an extra day. The location will not return my calls or even pick up the phone. Lastly, there were two lights out at the rear of the trailer and some marker lights also out. They let me leave after giving me the go ahead. This was not safe nor legal.

Chris H. 
Clasificación:
5.0

Make improvements to your system the poor sales ladies were having issues with the system and it didn't look like the first time having issues

TOM G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Elliot H. 
Clasificación:
5.0

El cliente no dejó un comentario.

J-BLAIR S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADRIAN L. 
Clasificación:
5.0

I am wrongly charged, almost more than double. I have raised the issue, waiting for the resolution.

DIPENDER K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Omari H. 
Clasificación:
5.0

This is my favourite location. Staff are friendly and funny! Their service was quick and efficient. As always, great service - thanks Fred!

Alex T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Angelo B. 
Clasificación:
5.0

Best location I've ever used, the staff was Excellent and provided great customer service, they were friendly and very knowledgeable all the products.

CHRISTOPHER F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jamie C. 
Clasificación:
5.0

This is the best UHaul dealer in town. Wish other dealers are just as good as this location.

Dong Ik C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ethan L. 
Clasificación:
5.0

Exceptional team at this location. Recommend that you keep it up!! Don't move from the area

Ken K. 
Clasificación:
3.0

The location was good. No issues there. The problem is the fact that I couldn't get a code to unlock the key to my car. It is a great idea to have the self serve pick-up but if you can't have the proper technology to execute you shouldn't do it. I wasted an hour of my time on hold waiting to get through to someone who can help give me the code. I also wasted an hour of my paid time with the truck. Please work on fixing this. I won't be using the self-serve option again.

Tim B. 
Clasificación:
3.0

Be more transparent with the fuel fees.

Jeremy M. 
Clasificación:
5.0

Location representative was very friendly and professional.

Lobsang S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel R. 
Clasificación:
3.0

Car had numerous mechanical issues and warning lights. Was also not informed of the 150km distance limit before booking

Andrew K. 
Clasificación:
5.0

The staff were incredible - friendly and helpful and pleasant to deal with. I liked completing lots of information online ahead of time, which made for quicker processing. However, as soon as I got in the vehicle, there was a warning light indicating low tire pressure in one of the rear tires. When I returned to the office, they assured me it was quite safe to drive, but it made me nervous about the vehicle's safety.

Mary P. 
Clasificación:
3.0

I was charged for insurance when I specifically said I didn't want it.

Dan D. 
Clasificación:
5.0

Great service.

Shion B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Viatcheslav V. 
Clasificación:
2.0

VERY slow service, no walk around or info on refueling / fuel level, messy van

Jared W. 
Clasificación:
3.0

I was incorrectly charged for gas after filling up the vehicle prior to returning it.

Ameel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas H. 
Clasificación:
5.0

The manager was very helpful when I was having troubles checking in, amazing customer service!

graeme R. 
Clasificación:
5.0

Would benefit form cab cleaning once in a while. It was very apparent that the truck hadn't been cleaned or sanitized for quite some time on high touch surfaces. My truck kind of stunk and I used Lysol wipes to wipe down all the high touch surfaces and the wipes were brown. But overall I've rented a few times from this location and I like the staff, they have a good sizable fleet so I was able to switch to a bigger truck at the time of pickup than what I reserved. Easily accessible yard to manouvre trucks in and out whereas some downtown locations I've had to squeeze around tight 90 degree back alleys where all the trucks are jammed in and have to fold in mirrors in order to back out without hitting another truck. I'll be back to this location again.

Casey-Joel H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Blair S. 
Clasificación:
5.0

I would like commend the sales person at the counter. Unfortunately, we forgot to ask for her name, however she works at the Ethel Drive location in Toronto and was working on Thursday May 26th. She was friendly, professional and helpful. We commented several times that afternoon, that having met her, made our stressful day much less stressful. Kudos on great customer service !!

Jose S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken R. 
Clasificación:
3.0

I was charged for coverage that I opted out of – how can I be reimbursed for this error?

Joshua M. 
Clasificación:
5.0

The representative I dealt with was excellent. The renter before me was running over 2 hours late. The U-Haul rep quickly and efficiently solved the problem with some alternate equipment.

THADEUS O. 
Clasificación:
4.0

Not to do with the location but with the booking system- I was originally booked for another location but got a call the morning I was supposed to pick up informing me that my equipment will not be available at the reserved location, sending me to 87 Ethel Ave instead, which is not far from the original booking6 no big deal, but then I got another call that it won't be available there as well and I will need to drive all the way across town in rush hour traffic (easily 2 hr return trip). I called back to check for other options as that was not going to be viable , after spending over an hour on the phone with various locations and U-Haul booking, repeatedly in hold and my call being dropped... I still had no concrete answer so just drove to the Ethel Ave. Location not knowing if the trailer would be there. It was there. (they had 2 ) so the whole kurfufle was for nothing, but my departure had been delayed by 2 hours at this point.

Meiron B. 
Clasificación:
3.0

The young lady managing the rental was exceptionally friendly, courteous and thorough. Please recognize her good work as I have not alway had such a good experience.

David T. 
Clasificación:
4.0

It would be nice if the windshield washer liquid was refilled in the truck.

Pascal E. 
Clasificación:
5.0

Sarah was very nice and helpful over the phone and in person. The service was quick and got my cargo van on time. The one thing I didn't like was that the parking lot would get quite dusty when cars drove around. I would rent again because I like the service and the entire staff.

Mantis L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hung D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrey K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stuart H. 
Clasificación:
5.0

Nothing to say all good

Miguel D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger N. 
Clasificación:
2.0

While the service was friendly and efficient, the location lot is not pleasant. It's dusty and unkept. More importantly, the truck was extremely dirty. And I'll never understand why it's not required to return rentals with a full tank. It seems like a concerted cash grab.

Michael S. 
Clasificación:
3.0

We were charged for a dolly that wasn't given to us, and customer service hasn't responded to my inquiry for days.

Algis V. 
Clasificación:
2.0

Operate out of a storage yard in an old trailer. Understaffed , no availability of swipe for credit nor debit card. No printed copy of rental agreement. Not up to level I expect of uhaul.

Jerry P. 
Clasificación:
4.0

Staff was friendly, attentive, and professional. Best Uhaul experience I've had.

Sergio S. 
Clasificación:
5.0

I was very frustrated that the online return process would not let me continue until I selected the option that the trailer was not clean. Another customer was returning his trailer at the same time and had the same problem. This means that we were charged a $15 cleaning fee that was not warranted.

HUWALEXANDERJ L. 
Clasificación:
3.0

Had an issue with the Manager a week prior to actual rental. Spoke to a gentleman to see the inside of a 20' truck which they didn't have on hand but had a 15' there. I told him that I had booked at Stockyards location. He then turns around & says "then go there because we are too busy." There was no customers there & could have said, you can look at the 15' but we don't have any 20' truck which I could clearly see as it was the only truck there. I gave this an average rating overall because of him. The female attendant that checked me in was fantastic, quick very informative. Bill was right on. Only issue Truck was very heavy on gas, according to website was to get 10miles to the gallon. Put in 6 gallons of gas to replace to where fuel level was. Then I should have got 60 miles to fuel but I only did 15 miles. WHY DON"T THEY GIVE US THE TRUCK WITH FULL GAS. You have to guess how much to put in to return truck with level leving.Do the math.416-726-0172

Saleem I. 
Clasificación:
5.0

Knowledgeable, efficient and friendly staff!

Norm B. 
Clasificación:
3.0

The customer service. The line was long and not moving. People on the steps in the door way to the trailer so hard to get past to “skip” for my keys after checking in online. Some of these people did not even have reservations for truck. I asked an employee if I could skip the line if I had checked in online. He said no, everyone waits in the line, that had not moved in 20 minutes. I finally did try to skip the line to get in the tailer and the other employee was like yes you're quick, I'll help you right now. Took 2 minutes. So better customer service, all employees should have a clue what is going on.

Kevin R. 
Clasificación:
5.0

All checked out fine

Donald L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fernando C. 
Clasificación:
5.0

This location is great so I left good rating. Otherwise I am a little annoyed. 1) The online booking process is excessively lengthy (much too many questions to say ‘no thanks'). Some should be combined on the same page. 2) The pickup application was glitchy on my iPhone. First after reading the terms and condition from the first of two boxes, all my data was lost and I had to start from the beginning. Second it did not recognize my head shot, and the second time I accidentally took a photo of my driver's license instead, and it recognized it as my head shot (go figure), no possibility of unclicking to restart the headshot. It would not let me scan the driver's licence at all (the screen would instead go black and flick once in a while).

Christian D. 
Clasificación:
5.0

Very helpful staff

Paul F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kalsang D. 
Clasificación:
2.0

it would be nice to have the trailers set in a way that makes getting them on the hitch easier, or have the guy there help. i was able to do it, but as a 210 lb man. no way my wife could have managed. also, it seems obvious, but there isn't a need, in my mind, for the guy running the place, to make a comment about jews always wanting contracts done right. he assumed i was because of my last name he said. wasn't aware religion was a part of the rental process.

hartley G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erin L. 
Clasificación:
5.0

Nothing, everything was great.

William W. 
Clasificación:
5.0

It's the best place to rent from..excellent service combined with top professionalism and warm Employees

Slimane I. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lucinda C. 
Clasificación:
3.0

Very friendly staff and efficient

Jeffry P. 
Clasificación:
3.0

The truck was having low air on tire. Also maintenance was not for the truck

Suryabhan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alida D. 
Clasificación:
5.0

I mostly come tot his location because of the lady at the front desk she is always nice and patient with me and I appreciate all of her help always thanks again

Chantel R. 
Clasificación:
5.0

doing great keep up the good work

SHANNON L. 
Clasificación:
5.0

This is a great team, the lady in the office with the dreads pulls it all together so quickly and correctly. The gentlemen in the office willing to jump in as required. The best person was the lot attendant, a young guy who helped, physically jumped in and set it all up, explained it all to me and helped get underway and unhooked me on my return ... thank you. truly painless.

Andrew D. 
Clasificación:
4.0

self check out

ADAM T. 
Clasificación:
3.0

You messed up mi pick up date at 1 am and i didnt get compensated or an apology i had 2 confirmed reservation phone calls, i havent gotten a recipt e mail id like to have it sent to me, 140$ were withdrawn and my receipt upon return was 106$ so i expect a refund of the balance as well

Santiago C. 
Clasificación:
5.0

El cliente no dejó un comentario.

kalsang D. 
Clasificación:
5.0

Super service et bon matériel

Didier L. 
Clasificación:
1.0

I rented a trailer for one day. Returned it within 6 ha of use and got charged $130.00 for it. Called 2x and they still haven't got back to me about the issue. Please inform. View my bill here http://uhaul.com/s/D66B14CF87

Camilo O. 
Clasificación:
4.0

I was shipped to a U-Haul across the city. Because the worker said my location changed. He said if I can uhaul I will get a $50 credit. When I called uhaul they said I don't qualify because they called me to notify me. I checked my call log and did not receive anything. I think uhaul customer service should honour a credit if they said they will give one

Erwin D. 
Clasificación:
5.0

The staff at Empire Car were so quick to help us fix the problem UHaul created with replacing our preferred return spot to somewhere completely across town. ¡Gracias de nuevo!

Bridgette A. 
Clasificación:
4.0

it was great all around

Kelly M. 
No se han enviado comentarios para esta ubicación.

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