Comentarios de los clientes para Empire Car Rental

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Empire Car Rental

Clasificación general:

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Len C.
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Absolutely top rate service from the 2 gentlemen in the office. Went the distance to help me out with the rental.

LOUIS D.
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Need a building feels unsafe.

Marjan V.
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El cliente no dejó un comentario.

Maria L.
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The van was great, pickup and drop off was smooth and the service was super!

Daniel K.
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U-Haul overbooked the vehicles at this location resulting in us not receiving the vehicle we had booked. Originally we were told we couldn't receive any vehicles, bearing in mind we were moving and had to book out elevators at both the building we were moving out of and the one we were moving into this was not an option. After making my point and pointing out there were plenty of vehicles in the car park we were given a van rather than the truck we had ordered, this resulted in much additional stress through having to do multiple trips rather than one and having to negotiate with both buildings to extend the windows we had originally booked, fortunately in the end this was possible, but your mistake made an already stressful day that much worse. If it wasn't for this error I would rate it highly as the staff were polite and friendly in trying to rectify the error and the van etc were in good condition, but not what we had ordered.

Paul T.
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El cliente no dejó un comentario.

Devin N.
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Quick and easy to pick up with online check-in, easy drop off. Pleasant experience.

James S.
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Possibly include the insurance in the initial quote, instead of making it an option at the end of check out . Doesn't allow for a accurate price until you have sorted through all the options . The price can climb much higher than anticipated.

Miles C.
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Forgot my dolly. Did not completely fill up the tank at the beginning then did not reimburse me after I completely filled it

Antony J.
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Add lights to your parking lot for after hours drop off !

NETTASARAH K.
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We had a number of issues with our booking which were extremely stressful. U-Haul has a system with a ton of faults, some of which would be pretty simply to fix. The owner and workers at this location went above and beyond to help us out, so it ended well. Bottom line: U-Haul is a bad company that has excellent people working at it. Thank you to the people working there, and to the owner of this 87 Ethel Ave location.

Nigel G.
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I am used to making negative comments about u-haul for long waits, phone calls not being answered due to understaffing and guaranteed equipment falling through. However I was impressed with the staff at this location who were helpful and friendly. I will also comment on the design of u-haul equipment which makes it very good for moving or in my case transporting a car

Christian P.
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El cliente no dejó un comentario.

Tessa A.
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El cliente no dejó un comentario.

Joseph B.
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Person who gave my boyfriend who was picking up the car (not the credit card holder or owner of the account) lied and said I had delayed getting insurance till pick up (I declined insurance). I'm pretty sure it's illegal to sell insurance in this way and to get another person to agree to a charge on someone else's card.

Dalton I.
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There was only one employee working at open and 5 minutes before open there was already a line up outside of the trailer. (Understaffed?) The employee brought the truck to the front for us but didn't explain anything to us or say anything about it (like how car rental places usually walk around the vehicle with you and explain how it works) We planned on renting a furniture dolly and regular dolly (filled out the online order) but there were none at all. We were told this was because it was still early ( if we were one of the first people there shouldn't the equipment have been there?) It just seemed very unorganized. To be honest I'm also glad we actually ended up using all the boxes we ordered online because I don't even wanna think about the hassle it might have been if we had extra boxes and wanted to bring them back for a return, because of how unprepared the location felt.

Jason B.
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El cliente no dejó un comentario.

Francis B.
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I made the effort of online booking, only to have to wait in line to get the truck, not super efficient

Lucien S.
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El cliente no dejó un comentario.

Ezechial D.
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Better overall availability for cargo trailers and more staff. Or a better faster check in period

Stephen S.
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Review and revise your mobile pick up system. There was a queue, entirely consisting of clients like myself who tried to book online and couldn't claim their truck without the help of an in person liaison. Support representatives were not helpful apart from providing a credit to a fellow customer and advising me to contact a different line (not helpful) when the app just didn't work as intended. Will avoid and warn others like the plague, the uhaul mobile reservation and pickup cost myself and numerous other customers a lot of collective wasted hours Sunday morning. Disappointed as this was my first time attempting to use the new mobile service.

Giuseppe A.
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Needs better signage as it was difficult to find. Parking lot was not paved. No waiting area. Staff was very helpful and friendly.

Ronald L.
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Great customer service. App did not work properly for me.

Tulio D.
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El cliente no dejó un comentario.

Hyeong K.
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El cliente no dejó un comentario.

Brian R.
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The worker was rude. He took a personal call right in front of me and made me wait while he talked to someone about fixing up a house and getting drinks. I had the truck until 5pm and at 4:30 he called me 3 times to see why I wasn't back because he had the truck booked for someone else. It was very unprofessional.

Karim D.
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El cliente no dejó un comentario.

jason C.
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El cliente no dejó un comentario.

Sophie H.
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El cliente no dejó un comentario.

Geoff N.
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Truck was cancelled last minute. I waited on hold for two hours and was passed back into the que by five reps! Stating that I needed someone from Toronto booking. Someone from another city helped me. I had an after hours phone pick up and they sent me to a location that doesn't do that! Luckily some dude that worked there just happened to be there and helped. When I went to check it in it said my location services wasn't on and it was. When I called to complain I was treated like all of this was acceptable.

Nash B.
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Great experience, the customer service agent was very friendly and helpful! The truck was maintained and clean! I would definitely recommend this location to a friend.

Daniel R.
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Truck was dirty. I booked a 1 way and when I got there they said I had to bring the truck back and they messed Up, but not body had reached out to me to let me know in advance. Very frustrating, dirty muddy location.

courtney P.
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El cliente no dejó un comentario.

Dana C.
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El cliente no dejó un comentario.

Luis E.
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Like usual, trailer rental was quick and easy

Ksenya K.
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A hard to get to location for anyone living in downtown Toronto without a car.

Sean D.
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El cliente no dejó un comentario.

james C.
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first trailer had flat tire. second one the lights were sketchy. location looks like a place where mob guys bury dead people.

Harry P.
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Great service thank you

Duc D.
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Let customers know about this location. Location is not flashy, but it gets the job done and customer service is always friendly here.

Mubashir B.
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Staff were rude and even though we reserved two dolly's (far in advance) we were given one that had no handle and had an electrical cable ties to it as a means of moving it. Our second dolly was given to the lady behind us because she requested one on the spot. Staff said it was "first come first served" which contradicted his actions as we had reserved them, were in line first and ended up with the faulty one. We then had to spend more to rent one from Home Depot. The truck itself had issues changing out of second gear resulting in significantly more gas used. Overall it was a bad experience and I won't be booking there again.

Tenzin S.
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El cliente no dejó un comentario.

Justin L.
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Fix. The. App. It 100% does not work. You can't actually return a vehicle using the Android version of the app. Or even in the browser. We had to download the app on my girlfriend's iPhone to be able to return the vehicle.

Peggy D.
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Dropped off at 2:30, left keys inside with gentleman, told me to close order online, not sure how to do this

Chris C.
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quick and curious team at this location (used them twice in the last 3 weeks); great team there!

DENNISA B.
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El cliente no dejó un comentario.

Justin B.
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El cliente no dejó un comentario.

Luis E.
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Quick and easy trailer rental.

Robin T.
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10 foot cube van was clean and in very good shape. V8 engine was super fuel efficient. Big yard makes for lots of room to maneuver during pickup and drop-off. Staff were fast and efficient.

Daniel V.
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Great place

Mark B.
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El cliente no dejó un comentario.

Jurgis M.
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El cliente no dejó un comentario.

Lisa C.
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El cliente no dejó un comentario.

Barkley H.
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Service and quality of communication was excellent- super easy to rent and pickup!! Thank you

ian S.
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El cliente no dejó un comentario.

Roozbeh N.
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Better navigation on your website.

KEVINM S.
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El cliente no dejó un comentario.

David N.
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The back of the cargo van was not clean. I ordered a dolly but there wasn't one available when I picked up the van at 10 am. Have more dollies on site.

Asir K.
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Working one person and huge line up moreover rude person. Pricing is so expensive such a this amount of rental.

Csaba H.
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The van I rented, was dirty like never cleaned before, not even swiped before I got it. The staff wasn't helpful, when I got back at 3 pm nobody was there, theres no sign or message what shall I do..... My first and probably last uhaul rent.

Lisa D.
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Thank you

April L.
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El cliente no dejó un comentario.

Lisa C.
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El cliente no dejó un comentario.

James K.
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El cliente no dejó un comentario.

Jasmine J.
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El cliente no dejó un comentario.

Gabriel R.
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Location is a dirt lot, but the service was great and they had the vehicle I needed, which might be a first with uhaul

Kevin N.
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El cliente no dejó un comentario.

Nourddine B.
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El cliente no dejó un comentario.

Dagmara Dominczy D.
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Reminds me of renting a truck back in the day. No BS and good service.

Mathew M.
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thanks guys

Roger Y.
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Thank you Adam and all for the great experience

Dave H.
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El cliente no dejó un comentario.

Ihor M.
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El cliente no dejó un comentario.

Paul H.
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I'm not sure what these people are complaining about in the reviews. It's a simple process. Book your van online, check in, show up, inspect your truck and drive away. It's not rocket science. The truck I rented was clean, sure it was a bit dusty but who cares?!? The truck was pretty much brand new which I really liked. No issues checking in, no issues checking out. If renting a truck is too difficult for you, go buy your own. For $20 + mileage, what more do you need? Stop whining about the little things. Ugh.

John M.
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I'm disputing my final bill. I've rented the same vehicle for identical trips three times in a month. The first bill was $62, the second bill was $67, but the final bill was $92????? Looking for an explanation....

Jeremy F.
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El cliente no dejó un comentario.

Luke O.
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El cliente no dejó un comentario.

Steve S.
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El cliente no dejó un comentario.

Fran G.
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El cliente no dejó un comentario.

Yusuf K.
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The truck was not clean and did not look sanitized at all. It was dirty and the cabin felt like it was never cleaned

Maria N.
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El cliente no dejó un comentario.

Catherine M.
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El cliente no dejó un comentario.

Richard P.
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Good customer service, pick up and drop off.

Jonathan M.
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We ordered two dollies but when we arrived there were none. A better reservation systems ought to be in place. Our move was very strenuous as a result. However, the staff were very nice.

EUGENE K.
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El cliente no dejó un comentario.

Carlos M.
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The truck was completely dirt everywhere. One detail, this is a pandemic, we all expect something above the average.

Gerson R.
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El cliente no dejó un comentario.

JOANNE L.
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I had a terrible experience with this rental as I was informed late Friday that my pick up location and time had been changed and after six phone calls and being on hold for 20 minutes+ each time and being transferred and spoken to rudely, I finally spoke to a competent person (Charmaine) at your 800-270-2794 number who sourced a truck for me. Unfortunately the appliance dolly I had prebooked wasn't available at Ethel Ave but they gave me another type of small dolly in its place. Phone 'customer service' overall is horrible and wait times are far too long!!

Manja T.
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Clean side mirrors before rental. Guy on side provided excellent customer service.

Jack M.
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The pick up was complicated , long and unorganized. The vans had also been overbooked, we thankfully got what we ordered but there were many unhappy customers.

Rui T.
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Pros: Staff was very friendly. Cons: Location is very bad. You don't know which car is yours in a very big old parking lot. A mix of parking lot and container storage. Long queue of people waiting and having problems on reservations. Absolutely zero sanitization on my truck.

Arjun P.
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El cliente no dejó un comentario.

Ryan G.
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El cliente no dejó un comentario.

nadine G.
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I originally called Weston Rd , and Wilson , call went to call centre and wait til was way to long for 6:45 pm on a Wednesday considering it's not end of month. I wait 20 minutes on the line.

Sean D.
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I had a move scheduled for September 5th. A busy weekend to be sure, so I booked more than 2 weeks ahead of time. We have a big heavy dining table and so added on a slew of moving blankets, a hand truck, and two dollies just to be safe. Due to Covid, we had multiple family members all stretching schedules to help out, coming from Barrie, Richmond Hill, and Guelph. Moving out of a condominium, we also had our elevator booked for 2 hours, from 1-3. I was scheduled to pick-up our truck and all the necessary parts at 12, plenty of time for contingency & organization. The day of I arrived at 11:30. The gentleman I met informed me that a lady could not get into her new apartment, and so they were allowing her to lock all of her belongings inside the truck I needed for the day. As a result, I did not have a truck. I was told to wait until another truck was returned. When I asked when that would be, the gentleman shrugged, pointed to another man in a truck and told me that he had been waiting since 9am. Struggling to maintain the magma of anxiety building inside my intestines, I somehow held it together for the ensuing hour. Pacing up and down the U-Haul service trailer and barely maintaining my composure, the door swung open and the gentleman stepped out. “Will a 20ft do?” he asked. At this point I would have gone for a dumpster and a forklift. I obliged and stepped in to work out the details. Inquiring about the other items I had requested, the gentleman informed me that they were fresh out. Nothing. No moving blankets, no trucks, no dollies, zilch. I pointedly asked why they did not have what I had ordered two and a half weeks prior, and the gentleman looked at me like an idiot, smirked and told me, “The early bird gets the worm.” While literally punching my PIN into their machine, I told them how I would enjoy lifting 250lbs with my aging father down the condo hallway. Without so much as a ‘goodluck', ‘thank you', or even a ‘please come and be disappointed again' I was tossed a set of keys and panicked my way out the door. The worst moving experience I've ever had. Almost completely derailed by your piss poor organization, management and customer service.

John S.
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El cliente no dejó un comentario.

Matthew B.
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El cliente no dejó un comentario.

Ryan M.
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The guy working was busy, but running around and trying to make sure everyone was taken care of given the circumstances.

Katie R.
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The van was very dirty and smelly. It doesn't feel like they are being sanitized at all between customers.

Patrick F.
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Special thanks to Drew and Fred, who were good humoured and gracious!

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