Customer Reviews for Emission Time
(U-Haul Neighborhood Dealer)

2,340 reviews

32 E 9000 S   Sandy, UT 84070

(801) 251-1466

Office Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 6 pm
  • Saturday:
    9 am - 12 pm / 1 pm - 5 pm
  • Sunday:
    10 am–2 pm

Services at this Location:

Contact Us

(801) 251-1466

32 E 9000 S
Sandy, UT 84070

Services at this Location:

Office Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 6 pm
  • Saturday:
    9 am - 12 pm / 1 pm - 5 pm
  • Sunday:
    10 am–2 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The equipment and material are in very good condition but at the time of check-in they took a while to receive me and they charged me an extra day, and when the invoice arrived I was already too far away to complain, it's not fair!

manuel rodriguez 
Rating:
2.0

Overall we got to our destination Utah to Columbus Mississippi 27 hour drive. Con . Truck was outdated. No cruise control, it's must if your driving almost across the country. Con. Outdated entertainment system radio hardly got signal. Radio or aux cable. I had to buy an aux cord in order to listen to music and even then had to tape it up because the stereo aux hole was worn down. Con. Steering alignment The truck pulled hard to the right and on a long trip well, it will become apparent on your arms constantly having to apply force to correct for the pull. Pro. Great costumer service , Got into some road issues and they quickly got on top of it , I would rent another Uhaul just updated.

Juan Casillas Valdovinos 
Rating:
3.0

Customer did not leave a comment.

Geoffrey Blotter 
Rating:
5.0

Customer did not leave a comment.

Erika Rodriguez 
Rating:
5.0

Best Uhaul store in Utah! So helpful, kind and great customer experience.

Colleen Butler 
Rating:
5.0

Customer did not leave a comment.

janice bryan 
Rating:
4.0

The U-Haul online app had issues so the mobile pickup process was quite stressful. I don't know if I will use it again in he future.

Cori Jolley 
Rating:
4.0

Easy to work with

Meghan OTOOLE 
Rating:
3.0

Customer did not leave a comment.

Joshua Larsen 
Rating:
5.0

Customer did not leave a comment.

Rob Luse 
Rating:
5.0

Customer did not leave a comment.

Jean Simon 
Rating:
1.0

I was charged $193 for dropping the truck off at a location I've never been to. I specifically chose to drop off at the same location because it was close to where we were. Every time I go through u Haul I have problems. I'm no longer using uhaul. This isn't the first ridiculous charge I've gotten either. I don't do well when I get ripped off. Thank God there are other truck rental companies I can use.

Darren Beckstead 
Rating:
5.0

The UHaul mobile interface to the picture taking hung on my iPhone and never allowed me to upload more than the first two pictures. Pathetic.

Gilbert Jorgensen 
Rating:
4.0

Customer did not leave a comment.

JOLENE DECKER 
Rating:
4.0

I dropped the truck off and there were a few customers. The rep took my keys and said that I would get an email. No conversation about the rate. Poor customer service.

pam rasmussen 
Rating:
3.0

HAVE A DEDICATED PERSON ON THE FRONT DESK. HAD TO WAIT EVERY TIME FOR SOMEONE TO COME OUT OF THE SHOP TO ASSIST CUSTOMERS.

John Johnson 
Rating:
5.0

Great location I’ve used them several times. Always quick and efficient…

Ray Bryant 
Rating:
5.0

Customer did not leave a comment.

nestor lopez 
Rating:
3.0

Truck engine revved very high before shifting gears. Not sure that is normal. Location did not have mattress covers advertised on their web site. Otherwise very good. Polite, efficient and helpful personnel.

Dennis Edmonds 
Rating:
5.0

Customer did not leave a comment.

John Limpert 
Rating:
5.0

Great service!

Scott Hansen 
Rating:
5.0

Customer did not leave a comment.

JEFFREY BRZOSKA 
Rating:
5.0

Customer did not leave a comment.

Robert Murrah 
Rating:
3.0

Customer did not leave a comment.

Stacie Adams 
Rating:
1.0

Drop off was not inviting. I was instructed to drop the trailer in the lot and they would email me a receipt. I did as instructed, but wondered if I would get the receipt. The receipt came a day later and I was charged for an extra day. I have pictures of the drop off on Monday, but the receipt says it was returned Tuesday.

Dennis Luckau 
Rating:
5.0

Customer did not leave a comment.

RALPH JONES 
Rating:
5.0

Customer did not leave a comment.

Ricardo Sanchez 
Rating:
3.0

Customer did not leave a comment.

John Johnson 
Rating:
3.0

Location was fine but truck share was horrible. Couldn’t locate that I was at the right location so took over 45 mins to get my truck. Not the best experience on moving day.

Heather Tupea 
Rating:
5.0

Customer did not leave a comment.

Noel Hicks 
Rating:
5.0

Customer did not leave a comment.

Luiz Felippe Gavira 
Rating:
3.0

The dropoff location didn't do the checkin on the spot, but took the keys and said they'd do it later. That allowed them to fudge the gas usage and over-bill us. I took a picture of the fuel gauge. Such old-fashioned tricks are disappointing to see that they still occur.

John Lloyd 
Rating:
5.0

The manager or owner was very helpful - even clearing up confusion over two simultaneously booked reservations. Graciously came out to the truck to help me get it started because I was not smart enough to simply turn the ignition key far enough - duh. Easy checkout and check in.

Stephen Hard 
Rating:
5.0

Customer did not leave a comment.

Matt Steele 
Rating:
5.0

Specify if the location is open when the return time is specified. Also tell them if it's after hours they will need to check out online or through the app.

justin bolander 
Rating:
5.0

Very easy. Great customer service.

Mary Lucero 
Rating:
5.0

Very friendly staff. I would highly recommend!

Teresa Mcleod 
Rating:
2.0

I was required to purchase a ball hitch when I rented a pickup truck. Uhaul branded hitch... This was supposed to be included in the rental but instead I had to pay an extra $42 to get the job done.

Daniel Rino 
Rating:
5.0

Great job!

Richard Carroll 
Rating:
1.0

They have no urgency when helping people and clearly don't care about their customers. The staff left in the middle of the day (not during the posted lunch hour) and a half dozen people were stuck waiting to pick up or drop off a truck. There wasn't even a sign in the window saying when they would be back. The first time we rented from here nobody showed up until 30 minutes after they opened.

Taylor Reese 
Rating:
5.0

Customer did not leave a comment.

Corina Shetlin 
Rating:
5.0

Customer did not leave a comment.

Scott Rogers 
Rating:
4.0

Reimburse me for the extra gas I put in the tank over the half tank. I supplied the receipt but no credit was given.

Lynn Christensen 
Rating:
4.0

Customer did not leave a comment.

Darrell Cosby 
Rating:
4.0

Todo excelente Felicitaciones 👍

Ender Hernandez 
Rating:
3.0

Customer did not leave a comment.

Jarred Franz 
Rating:
1.0

Not very friendly, the truck was empty on gas while they told me that it was when it was empty I

Judith Rodriguez 
Rating:
3.0

Attendant in Sandy was modestly helpful. I had to undo, redo and undo the trailer once more to move it to a different place because the attendant wasn’t paying attention.

Nathan Andrew 
Rating:
4.0

Customer did not leave a comment.

Lynn Steffensen 
Rating:
5.0

Good job

Alvin Emery 
Rating:
2.0

Didn’t have regular Dollie’s available and was told I must pay the up charge for the appliance dolly. I was told that if they don’t have the dolly at the location that “it’s too bad so sad” basically. So they expect me to pick the regular dolly up at another location if I’m not willing to pay the up charge on the appliance dolly, but then I’m paying mileage to get equipment that should be available. I should just be allowed to rent the appliance dolly at the regular dolly price if you don’t have the equipment that was on the reservation.

Scott Drogowski 
Rating:
5.0

Customer did not leave a comment.

Jorge NUNEZ 
Rating:
5.0

Customer did not leave a comment.

Susan Egbert 
Rating:
5.0

I was quoted 19.99 base price and that was what it said on my van. However, I was charged 89.99 base price. The location was great but I am not happy about being overcharged 70.00

Emily Hoecherl 
Rating:
5.0

Customer service was excellent. Truck was available on time, and felt in good maintenance and dependable.

Jessica Meekins 
Rating:
3.0

Customer did not leave a comment.

Danielle Meacham 
Rating:
4.0

Customer did not leave a comment.

Robin Mitchell 
Rating:
3.0

Customer did not leave a comment.

Chad Moon 
Rating:
5.0

Nothing. The gentleman were very helpful and friendly. I would go back again just because of their customer service

Raymond Bates 
Rating:
5.0

Customer did not leave a comment.

Kenneth Asay 
Rating:
5.0

Customer did not leave a comment.

wade westover 
Rating:
4.0

the box was clean, the cab was a little messy and could use some detailing.

DANIEL CHAVEZ 
Rating:
5.0

Customer did not leave a comment.

Patrick Hargis 
Rating:
4.0

The truck was super old and felt like it was about to fall apart. I guess it's fine for local moves so not a big deal. The biggest issue was that I reserved 4 sets of blankets. I showed up and they only had 1. What is the point of reserving if apparently nobody checks the reservation until you show up?

Mike Gordon 
Rating:
4.0

Good

Vernis Webb 
Rating:
5.0

It was exactly what I needed and the service was excellent! Thank you.

Samuel ONSTOTT 
Rating:
3.0

Not be as condensending to women and flipant about the deposit required but not informed about beforehand.

AMY HANSEN 
Rating:
3.0

Did not get my final invoice emailed to me

Rich Weaver 
Rating:
1.0

Answer the phone and return voicemail. I needed to extend a day. Tried calling location total of 20 times, wanted to let them know would need to extend 1 day, no voicemail set up. When I returned I was told all good. I leave to then get multiple texts and emails saying I needed to submit photos of trailer in its return spot. I’m out of town at this point which makes it impossible not to mention when I walked in office I was told all good. I have no idea what the final bill is and find it extremely frustrating they provide number but won’t answer, 19 of the 20 times not even voicemail. 1 time it went to voicemail, explained I would not be able to come take picture and asked they call me to finalize billing. Never heard from them and continue to get texts and emails saying I need to take photos of returned trailer. Still no idea what’s going on after 3 days. Can someone please call me to conclude. My number is 801557-8969. Regards, Brian Beck

Brian Beck 
Rating:
1.0

Let the customer know there is something they need to do from their cell phone to check the vehicle back in .. got charged over $70 for a little truck that should have been half that.. I only used it for a couple hours and drove 3 miles according to the mileage I saw and put in gas...but when I brought it back they never informed me I had to check it in via my phone I saw that text later that day when I checked my phone. Nice way to rip people off

Michelle Velarde 
Rating:
5.0

Customer did not leave a comment.

Steven Brantley 
Rating:
5.0

Everything is good

Misael Rivera 
Rating:
3.0

Customer did not leave a comment.

Anthony Bacon 
Rating:
5.0

Customer did not leave a comment.

Alan Allgaier 
Rating:
4.0

Customer did not leave a comment.

Joni Konschot 
Rating:
1.0

Customer did not leave a comment.

Tate Speaker 
Rating:
4.0

Customer did not leave a comment.

Kerry Christofferson 
Rating:
5.0

Customer did not leave a comment.

Rodrigo Navarro 
Rating:
2.0

I picked up a motorcycle trailer. Used it for about four hours and returned it the same day. I get my bill via email and see I was charged for two days. I drive back to the dealership. One of the guys remembers me bringing it back early. I'm then told I have to call your customer service to get a refund. You've got to be kidding. I wait on the phone until someone answers. He hears my complaint and then says it has to be reviewed by some higher up to see if I get my refund and that could take up to three days. U-Haul customer service is one of the worst in the industry.

William McKeever 
Rating:
5.0

There were several dirty blankets (and several clean, folded blankets still in an open plastic bag) in the back which I don't want to be charged for (I didn't order blankets because I just needed to move a few furniture pieces) Opened water bottle and pistachio nut shells in the passenger door which I don't want to be charged for. Thanks

Lara Funakoshi 
Rating:
3.0

Customer did not leave a comment.

jim Heck 
Rating:
3.0

Bad service and durty truck

Daniel Ruvolo 
Rating:
1.0

When I returned the truck, the mileage was 111081, and when I pick up the truck, the mileage was 111006, which means the mileage I drove was 75 miles(0.99 each mile). But they charged me $93. Also I refueled the gas to bit more than 15/16, they charged me for two gallons of gas. It’s unacceptable.

bo chen 
Rating:
5.0

Customer did not leave a comment.

Robert Adkins 
Rating:
4.0

Very positive experience. Excellent customer service. Well done!

Greg Doucette 
Rating:
4.0

The truck, the pick-up time, it all worked for me.

Ronald Ebert 
Rating:
5.0

Customer did not leave a comment.

Mark Harrison 
Rating:
2.0

We didn’t receive the dolly and moving blankets we paid extra for. This made the moving trips longer and we had to rent the truck for an additional hour. The truck was clean though.

Caleb Rivera 
Rating:
5.0

Customer did not leave a comment.

Eric Smith 
Rating:
5.0

Customer did not leave a comment.

Yohana Garzon 
Rating:
2.0

Waited 45 minutes to get checked out for a tow dolly. While I waited I noticed how dirty the lobby and shop were. Staff was not really helpful or friendly. Parking lot was hard to maneuver. And once the dolly was hooked up I tested the lights and the left rear light was not working at all. When I mentioned it all I got was “you are welcome to check other places in the valley”. Overall a pretty poor customer experience.

Eric Andriese 
Rating:
4.0

The young man who handled my rental was very helpful and professional. He is what made the experience exceptional. Unfortunately, there are not that many young people with those work standards, today. Good job!

Sam Madsen 
Rating:
4.0

Customer did not leave a comment.

Hilary Barstow 
Rating:
2.0

I was Charged for $82.50 for gas when I left it at the Mark I was supposed to leave it at.Not very happy will not Recommend.

Sandra Abarca 
Rating:
5.0

Customer did not leave a comment.

Martin Harvey 
Rating:
3.0

Customer did not leave a comment.

James Lawson 
Rating:
2.0

I paid for a handtruck and never got one. Had to lift heavy items without hand truck.

Tanner Jones 
Rating:
5.0

Customer did not leave a comment.

Jerod Johnson 
Rating:
4.0

Very limited selection for trailers. Plus, web site indicated furniture dolly was available even though this location does not even stock them. Like the smaller office feeling but they needed more help to check-in the trailer when I returned it.

DAVID PROCTOR 
Rating:
4.0

Customer did not leave a comment.

Patrick Geiger 
No reviews have been submitted for this location.

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