El cliente no dejó un comentario.BART P.
Customer Reviews for Emission Time
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.WARREN S.
El cliente no dejó un comentario.JOHN A.
Young me tried to resell me insurance and features I'd already paid for online. Had to get my printed receipt from my car to prove I'd paid. Also return instructions were in correct.MICHAEL R.
Very efficient.RICHARD T.
When trying to pick up the truck via the online method, I was stuck because another truck was parked in the way. Luckily, an employee arrived at 8:30am rather than the opening time of 9:00am, so I didn't have to wait very long.Douglas P.
El cliente no dejó un comentario.David A.
1. The location I had reserved for was not made avaialble to me and I had to travel 10 extra miles and was charged for that. I later discovered there was a truck there at the oroginal location. 2. The advertised rate was not what I was charged. I rented on a businsses week and was overcharged for a "weekend" rate. 3. I was charged an extra 20 dollars because your store closed early. I was not told I was going t be charged extra.GABRIEL A.
El cliente no dejó un comentario.ALAN A.
Fantastic staff and customer service.KELLY F.
El cliente no dejó un comentario.NICHOLAS B.
Trailer was getting older so the jack was pretty stiff compared to others I have rented.Scott S.
El cliente no dejó un comentario.Matthew M.
I was charged a cleaning fee, when the only thing that went into this truck was an over sized desk and a bookshelf. I had nothing with debris in the truck. So getting charged is a rip off and a scam. I will never rent from this location againBrian B.
El cliente no dejó un comentario.HAYDEN H.
El cliente no dejó un comentario.BRIAN B.
this location is also a car shop and even though I scheduled online and was supposed to pick up at 10:30am on a Tuesday, it took almost 40 minutes for "the uhaul guy" to come talk to me. He smelled like alcohol too. I am sure he's a nice person, but I am definitely never renting from that location again.CYNIRA W.
The employees at this location were very helpful. It make the process so easy and stress free. I've used other uhaul dealers and had terrible experiences, but this was just the opposite. Keep up the good work. The only suggestion would be to sweep the trailer out a little better, but I do understand it was a busy/crazy weekend. GraciasSHAWN R.
El cliente no dejó un comentario.JULIE K.
El cliente no dejó un comentario.Jim J.
Adam was my customer service rep, he was quite knowledgeable and very helpful. His attitude was fantastic and he made the process very simple and stress free - what a great employee!! Adam is the kind of person we all like to deal with every day! The truck could use a bit of front end work, it liked to wander a bit on the highway.Ronald C.
Front desk alluded to having arrived late and was backed up with customers, which meant I had to wait well past my reservation time. Uhaul system was not working, so employee had to check me out through his personal phone. Overpriced for only using for 3 hours. I use to have in my head that Uhaul was reasonably priced, but this time the overall was ridiculous and I'll do a better job of shopping in the future. And if I do go with Uhaul again, I'll pick a better location/dealer.Bryant S.
They forgot to put the dolly and furniture pads I requested in the truck before I picked it up, but when I came back to get them they went above and beyond to make it right.Michael V.
Everything was great. I would not recommend changing anything.Robert D.
El cliente no dejó un comentario.JOSHUA S.
This location is very small, and mostly a Safety/Emissions location. They did take care of my needs, and were accommodating. They did not however go "over the top" to make sure that I, or the others there, were really taken care of.LEE C.
Amazing amazing amazing. Best uhaul experience I've ever had.Nathan D.
El cliente no dejó un comentario.Alyssa D.
El cliente no dejó un comentario.Gregory S.
Had the trailer for less than 24 was charged for 2 days. Trailer wasn't even long enough for my 1984 corvette even though I told them that's what I was trying to haul.JAMES M.
The staff was great. The owner was great. The uhaul general manager who happened to be on site was a total jerk. He made an otherwise great experience a negative one. Guy has zero customer service and rapport. Makes a bad name for the brand.JOHN C.
El cliente no dejó un comentario.Timothy A.
This was fast and easy for me. The guy who helped me at the desk was really friendly, too. I would 10/10 recommend this location/service to anyone.MACKENZIE F.
El cliente no dejó un comentario.THOMAS B.
You told us to drop the truck off at 8am but the lactation doesn't open until 9am. We tried to check the truck in on 3 different phones, which your site did not function properly. We called and was told we had a 5-10 minute hold. After 30 minutes someone answered and put us back on hold and never answered again. My wife chatted with someone who gave us another number to call and finally after 50 minutes a woman answered and understood our situation. I have nothing negative to say about the u-haul locations or the workers there but I cannot give them good marks and make uhaul look good in anyway. It was horrible phone assistance and took nearly an hour to return the truck, impossible to get help. We'll be moving back east in 2 years and we will definitely use Penske or someone else other than uhaulMisty U.
Truck cab dirty, a/c not working, high mileage, questionable brakes. Time to send this vehicle to u-haul heavenâ€¦.Gary G.
El cliente no dejó un comentario.Daniel H.
The two gentlemen were quick and helpful.RYAN D.
I only needed the truck, unexpectedly, to take my queen size mattress and box spring to our local dump. I put less than 40 miles on it. However, the interior of the cab had not been maintained. There was dirt on the floorboards, sticky dried soda pop on the cup holders, and dust on the dashboard. Previous users had spilled and wiped white paint on a small area of the floor in the haul box. And there was dust and debris there as well. Because I was hauling my old junk bed to the dump, this didn't bother me. When I completed my â€œrunâ€ I took the UHaul through a car wash and made sure to clean the wheel hubs, tires, underneath of the truck, the step ups into the cab, and the haul box, as well as the exterior sides. I returned it full as standard procedure. With COVID-19, I would hope that the interior cab would be wiped out and sanitized between drivers. Just my suggestion. I would like to state that I will,and have always, appreciated UHaul stores in every area I have lived in! Convenient locations, fast availability, friendly staff, affordability, and the stuff to get a job movingâ€¦ your business will always get 5 stars! Gracias.LAURALEA B.
El cliente no dejó un comentario.KENNETH B.
The location guy that helped us was great. Nothing against the location it's self. This is more U-Haul as a whole. I got pretty frustrated, because one of my emergency contacts almost made it so I could not rent a truck to move across states and almost got screwed over, because of this. And this is why I will NEVER use U-Haul again!JAYCE M.
El cliente no dejó un comentario.Christian H.
El cliente no dejó un comentario.Marlen T.
El cliente no dejó un comentario.Beth C.
El cliente no dejó un comentario.WENDY B.
El cliente no dejó un comentario.Kelly M.
Broken shattered glass in cab of truck. Customer service is nonexistent at this location. I waited an hour in the front of the building and was never greeted or acknowledged until a mechanic came in and he greeted me. Then the guy finally came in from the parking lot and started helping people who had been there 10 minutes. I won't be back there.DAVID W.
El cliente no dejó un comentario.MARK J.
El cliente no dejó un comentario.Andrew M.
El cliente no dejó un comentario.Sean B.
El cliente no dejó un comentario.TROY W.
El cliente no dejó un comentario.NATHAN M.
El cliente no dejó un comentario.SCOTT S.
El cliente no dejó un comentario.Mindy B.
El cliente no dejó un comentario.JOAQUIN G.
The employee at this location was great and pick up was easy. The Uhaul representative that called me the day before my rental said I could rent blankets from this pick-up location the day I picked up the truck. I forgot to add blankets when I made the reservation. This location does not keep extra blankets and I was unable to rent any.MINDY A.
El cliente no dejó un comentario.Merril D.
El cliente no dejó un comentario.Eric B.
El cliente no dejó un comentario.Erin I.
El cliente no dejó un comentario.PAUL W.
The staff was very helpful and courteous. Will definitely rent from them again!Russell D.
There was only one person working when I was there. He was doing triple duty, answering phones, and several other people at the same time, needs more office staffWILLIAM B.
El cliente no dejó un comentario.SHAYLEE D.
El cliente no dejó un comentario.NEAL M.
El cliente no dejó un comentario.Ron W.
It turned out the car would not fit on the trailer I rented. I brought the trailer back with an hour and was still charged full day price. Should be a refund.JEANNE W.
Nothing the staff was cool the equipment was nice it was all good man nothing I would change.REIDESEL G.
El cliente no dejó un comentario.SARAH O.
Location was good. My only issue with the rental was the mobile check out did not recognize my location so it would not work. Had to have the agent help me.Brian S.
Having one person working doing multiple tasks and everyone getting poor service. That was my experience. I hooked up my own trailer and had no assistance. Also this is not an Uhaul dealer, it is a side job for them and it is treated as just that.James B.
Quick and easy turn in of the rental.Joel S.
if blankets are tener point out where they areAndrew G.
Very friendly, easy rental.Jeremy S.
El cliente no dejó un comentario.James S.
El cliente no dejó un comentario.Jeremy C.
I have rented Uhaul trucks from Emission Time over the last 10 years. They are great. Consistently great. I never have to worry that my truck will not be there. Friendly. Helpful. Great folks to work with.CHRISTINE O.
El cliente no dejó un comentario.ANNEMARIE C.
we forgot a lock in the truck and the clerk called us and held it for us to pick upAngela B.
El cliente no dejó un comentario.BINH N.
El cliente no dejó un comentario.Julian H.
El cliente no dejó un comentario.TERESA J.
El cliente no dejó un comentario.PAUL G.
Drop off was fine.Olivia J.
El cliente no dejó un comentario.Danielle O.
El cliente no dejó un comentario.Elman R.
Pleasant and most pleasing transaction. Everything was ready to go and the agent was extremely pleasant and accomodating. He had me in and out in less than 10 minutes! BEST U HAUL experience ever for me!WILLIAM B.
El cliente no dejó un comentario.james H.
Drop-off was after hours so did not encounter any personnel. The only concern was where to park the equipment as their lot was very full with vehicles other than just Uhaul equipment, the drop-off site is at a business other than specifically for uhauls.Diane C.
Location is a bit difficult and didn't seem the most inviting. Staff was great though!Clayton P.
El cliente no dejó un comentario.Errol N.
El cliente no dejó un comentario.TIMOTHY H.
El cliente no dejó un comentario.THORNTON H.
Very helpfulVALERIE N.
El cliente no dejó un comentario.MARIO M.
El cliente no dejó un comentario.DYLAN B.
El cliente no dejó un comentario.MORGAN G.
Truck was filthy inside. Smelled like an ashtray and had empty cigarette boxes and ashes all over the inside. Old, empty takeout bags were all over. It was a long distance trip too so we had to drive five hours in this disgusting cab. Very clear it's not being cleaned between renters. Gross during usual times, even nastier during a pandemic. Cleaning up fast food bags and cigarettes after strangers wasn't part of my moving plans.CARLY F.
El cliente no dejó un comentario.ALAN A.