Customer Reviews for Emission Time
(U-Haul Neighborhood Dealer)

205 reviews

2432 S State St #B   Salt Lake City, UT 84115

(801) 326-0281

Office Hours

  • Monday - Friday:
    9:30 am - 12 pm / 1 pm - 6 pm
  • Saturday:
    10:30 am - 12 pm / 1 pm - 5 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(801) 326-0281

2432 S State St #B
Salt Lake City, UT 84115

Services at this Location:

Office Hours

  • Monday - Friday:
    9:30 am - 12 pm / 1 pm - 6 pm
  • Saturday:
    10:30 am - 12 pm / 1 pm - 5 pm
  • Sunday:
    Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Truck has FedEx mail drop tags and other fedex items and a FedEx fuel card left inside the cab found dog treats in the back storage area and I had to report multiple spots the truck had damage, like scraps and scratches that wasn't on the photos and wasn't indicating with the X on the area, he assured me that those damage was already in the system or w/e.. overall average to below average experience

Mario Allegretti 
Rating:
5.0

Customer did not leave a comment.

Devin Nelson 
Rating:
5.0

Customer did not leave a comment.

Robert Hansen 
Rating:
5.0

Everyone was wonderful! The guy we worked with at the pickup location was awesome, thorough, and fast!

Brittany Hemingway 
Rating:
4.0

Not the easiest drop off location to bring a larger truck

Eric Newhart 
Rating:
5.0

Customer did not leave a comment.

Jeremy Brightbill 
Rating:
4.0

Customer did not leave a comment.

Michael Chavez 
Rating:
3.0

Customer did not leave a comment.

Robert Orth 
Rating:
5.0

Super convenient pickup and drop off and extremely friendly staff, great experience.

Brian Richins 
Rating:
5.0

Customer did not leave a comment.

James Mcadam 
Rating:
4.0

Great customer service well efficient he wasn't mr knows all very thankful instructive good individual

Suat Doganay 
Rating:
5.0

Online experience was a terrible experience that makes me want to choose another company in the future. I couldn't start the pick up process until I got to the location, but then they told me I needed required documents that required me to drive back home (before returning again to the pick up location). Then the whole process after that was tedious and slow. Whenever I left the app to act on what it wanted, it mad me start the process over again. I was very upset after completing the 1 hr long process.

Aaron McArthur 
Rating:
5.0

Customer did not leave a comment.

MICHAEL STOCKE 
Rating:
5.0

Customer did not leave a comment.

Rhonda Hicks 
Rating:
5.0

Customer did not leave a comment.

Tera Lucky 
Rating:
5.0

Customer did not leave a comment.

Saturnino Cervantes Arista 
Rating:
4.0

Customer did not leave a comment.

Enrico Cecala 
Rating:
1.0

The original u-haul site did not have a truck available. I was directed to another location to get the truck. I returned it the same day during business hours. I was charged for 3 days, plus an after hours fee and a cleaning fee! I am currently on hold for customer service to resolve this issue. I have been waiting for an hour.

Curtis Reed 
Rating:
2.0

When I made the reservation I planned to need the rental truck for six hours, however on the day of the rental I determined that I would need it for a couple of hours longer which I explained to the rental staff. I asked if I needed to make that adjustment to my rental contract, but was told that as long as I brought the rental back before close of business that day I would NOT be charged for an additional rental period. At the end of the day I was driving the rental truck to the drop off location and I was confident I would be there before close of business which according to their posted operating times was 6 pm, but it would be close. I called to let them know I would be there by 5:45 which was only 10 minutes from the time I called. The staff told me they might not be able to wait and I should plan on using the after hours drop off procedures. I pointed out it was only 10 minutes from that point, but she said she wouldn't promise anything. I did actually arrive before 5:45pm and they did receive the truck, but upon receiving the close out statement I saw I had been charged for two rental periods. I called the customer support number for Uhaul and spoke with the representative who explained that my rental period was based on the time I initially selected and since I brought the rental back past that time I was charged for a second rental period. I told her about my conversation with the rental staff regarding NOT being charged more if I brought it back by close of business she responded that it would have been better to initially select a 24 hour rental period and then bring it back early. She was kind enough to remove the charges for the second rental period. On the Uhaul rental website it doesn't suggest renting for 24 hours and then bringing the rental back early nor does it state that whatever rental period I initially indicate will be used to determine whether I am charged more than the initial fee. In fact, by allowing rental periods for less than 24 hours the implication is that I will be charged for only that period of time and not 24 hours. Deceptive at best, deceitful at worst. The staff at the rental location wasn't willing to wait a mere 10 minutes to receive my rental return even though the return time was within the published operating hours. Not likely that I will be using Uhaul again, Enterprise is much better in my experience.

Michael Nibley 
Rating:
1.0

The back of the truck was a mess, trash, cigarette butts, left over fast food, ect. The counter person helping me get the truck picked up was no help, always with the "no, I can't" attitude.

Mike Zimmer 
Rating:
5.0

Customer did not leave a comment.

Loney Mickelsen 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY HYTE 
Rating:
3.0

I was charged a cleaning fee even though I received the truck dirty with what appeared to be sheet rock dust in the back.

Philip Zinn 
Rating:
4.0

Very helpful staff

lee mckenzie 
Rating:
3.0

Customer did not leave a comment.

John Drouin 
Rating:
5.0

Customer did not leave a comment.

Donald Carmichael 
Rating:
4.0

The truck had a low tire when I received the keys. Also, the location is very hard to find. It's immediately next to I-80 and it's unclear bif the turn-in is an exit ramp or a driveway until one drives past. A large U-Haul sign near the entrance would be helpful. There's only a small sign in the window which I finally saw once I was in their office. The service person behind the desk was helpful and polite.

ARLENE HAMBURG 
Rating:
4.0

The people were wonderful, but the equipment had significant issues that should have been caught. The cables for lifting the door were tangled when we got it, but we didn't notice until after loading the truck. It was nearly impossible to shut, and when we called roadside assistance, they discovered that a spring was broken beyond repair. They assured us this was not our doing. Additionally the gas was leaking when we filled it up because someone (the mechanic said it was clearly prior to our renting it because it was "fixed" by covering it with DUCT TAPE) had tried to siphon gas and poked a hole in the tubing. It additionally kept overheating while we drove it. The whole experience was a nightmare, except for the people who helped us who were excellent. The customer service at U-Haul is wonderful, but this does not make up for the poor equipment.

Alyssia Snow 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Breen 
Rating:
3.0

Customer did not leave a comment.

Sara CRONIN 
Rating:
5.0

Customer did not leave a comment.

Gabriel Rosse 
Rating:
1.0

Absolutely horrible. I returned the truck clean and full of gas. The representative told me that he was busy and would check the vehicle in later. 26 hours later, they had still not checked the vehicle in. I logged into my account and learned that the vehicle was NOT checked in. I called U-Haul and found out that there was an alert on my account for not turning the truck in. Good grief. I called the location and asked why they had not checked in the truck 26 hours after I returned it. They said they were busy and would get to it soon. They then hung up on me. Shortly thereafter, I received an e-mail receipt. It's difficult to understand how a location can screw up a return, but trust me- there's a way. This place was dirty, unprofessional, and the representatives were rude. No matter how convenient this location may be to drop off, do NOT use. And for sure DON'T use this place to pick up a truck/trailer. You've been warned.

Darin Anderson 
Rating:
5.0

Customer did not leave a comment.

William Ludwig 
Rating:
4.0

Customer did not leave a comment.

Alex Urmersbach 
Rating:
3.0

Just dropped off the rental after hours - parking for the rental was not readily available, but I believe I parked it OK. Did not block any access, but designated spaces would have helped.

Joseph Bell 
Rating:
4.0

Customer did not leave a comment.

Emily Halliday 
Rating:
5.0

Customer did not leave a comment.

Anna Sullivan 
Rating:
4.0

I dropped the truck off after hours. I was supposed to check in online but the server was down. I ended up having to call the next morning; there was a warning sign stating I would be charged a late fee if not checked in (even though I returned the truck early).

James Burdett 
Rating:
1.0

Truck was covered in bugs and extremely dirty. Also the gas was lower than what was stated on the contract. Also order was switched from Intown rental to one-way for a charge greater than $40 more than what it would’ve cost me to do an Intown return. Very disappointed

jeffery harris 
Rating:
3.0

Customer did not leave a comment.

Uchechukwu Mgbike 
Rating:
5.0

Customer did not leave a comment.

Dominick Murphy 
Rating:
2.0

Larger sign showing uHaul

David Faulkner 
Rating:
3.0

Awkward location at busy intersection near freeway off ramp. Emission center was the main business purpose of this site. Small parking lot. The receptionist told me to leave the keys and someone would contact me. He was going to lunch and couldn’t help me then. No one else there to help, and he couldn’t delay lunch. Dirty, small, poor service.

Dick Creager 
Rating:
1.0

When I got there to drop off the truck they just ask for the key, they didn’t do a walkthrough to see if the truck was fine, and after that they charge me lots of fees. I am trying to reach out to them but nobody answers me. I will never recommend this place to anyone.

HUGO DIAS 
Rating:
4.0

Customer did not leave a comment.

JOSEPH HATCH 
Rating:
1.0

Receptionist was short and rude and refused to do a "walk around" check in. She said to just drop the key.

Ivan Utrera 
Rating:
1.0

Customer did not leave a comment.

Jeff Knight 
Rating:
3.0

It's not exclusively a UHaul place, and they want you to do an online checkin, which is kind of just a huge pain in the butt when you are moving. So, I thought I'd just do it in the store, but they had me do the online checkin in the shop, but it didn't actually work, so then they let me check it out. The people were friendly enough. I just wasn't a fan of the online checkin. It would also be nice if the windows were clean enough to see out of when I got the truck. It was doable, but not entirely safe.

KARYNNE Moses 
Rating:
1.0

When I arrive the truck Have lees gas than the systems said. I made the claim to the guy and he told He will fix it When I return it I recived a extra charge for gas 21dlls But I return in the same that I get it . Systems said 7/8 of tanks Truck have 5/8 I return it in 6/8 or 3/4 of tank Plus I recived a extra charge. Those guys are robbers

DANIEL DIAZ CALVARIO 
Rating:
1.0

Pick another location in hopes they will be friendly!

DAVID NOEL 
Rating:
5.0

Customer did not leave a comment.

Perry Lake 
Rating:
3.0

Frustrating check in experience, antiquated vehicle, no backup camera, excessive damage to the vehicle all over - dents, dings, broken bumper.

David Amirault 
Rating:
2.0

We were overcharged for gas, called the location immediately and the woman who claims to be the manager was less than helpful, rude and argumentative. Either the gas charge is fixed or I will be disputing the charge with my credit card company.

Ryan Miller 
Rating:
5.0

Customer did not leave a comment.

JOHN MCDONOUGH 
Rating:
5.0

Customer did not leave a comment.

STEVEN THOMAS 
Rating:
2.0

Customer did not leave a comment.

Alfredo Egure 
Rating:
1.0

I never received a dolly at all and commented when returning the truck. Now I am charged twice for a dolly and never used or had even one. I was quoted 55 when I left with the truck and gave payment. Now it says the first price was 64. The customer service was not helpful and had plenty of time to make sure everything was there. I left without dolly because just the online check in took long and the location was sketchy.

Raeghan Grosely 
Rating:
5.0

Great experience and would definitely rent from this location again.

KAYLA KINKEAD 
Rating:
5.0

Customer did not leave a comment.

Stephen Coons 
Rating:
2.0

Came to drop off the truck. People inside with the door locked at the front. Ignored me. Went around to the back and the people inside closed and locked the door.

Channing Jones 
Rating:
1.0

Too much to list. Too busy to participate. Terrible service and a very unorganized i Ed location.

ALAN POPOFF 
Rating:
5.0

Very quick and easy process to rent! And very quick and easy process to return back through the app.

MAKENZIE WILLIAMS 
Rating:
3.0

Add outdoor lights and signage directing to where to park.

Ryan Andress 
Rating:
5.0

Customer did not leave a comment.

Armando Razo Ibarra 
Rating:
5.0

It would make it a little easier to see the U-Haul sign if it was much bigger. The only decal a saw was on the front door and it was not that easy to see from the street , while driving by it. With that said I drive by two times and missed it because I didn’t see the U-Haul sign

Lorena Hernandez 
Rating:
5.0

The engine on the particular truck we rented was noisier than a rental truck rented just a few days earlier. The noise eased up as the I drove the vehicle, so I wondered if there was a crack in the exhaust manifold that was closing up when the engine warmed up.

John Taylor 
Rating:
5.0

Customer did not leave a comment.

Erica Olivas 
Rating:
5.0

Thank you, the drop off was easy and accessible.

ALLARIE COLEMAN 
Rating:
5.0

Customer did not leave a comment.

Sherry Teare 
Rating:
3.0

Customer did not leave a comment.

Anna Deltejo 
Rating:
4.0

Despite showing up at closing time the people were kind and inviting and helped me with my drop-off.

Braden Kellams 
Rating:
3.0

We dropped off after hours. Location wasn't real easy to find because it was a smaller place. Then we were hit with a cleaning bill even though it was because we rented a dirty truck to begin with. Frustrating experience all around.

Salli Whitaker 
Rating:
1.0

Unfriendly staff, scary place to wait for a ride.

Jordan Osterman 
Rating:
1.0

Customer service was not good, took a long time, the location was very hard to find, and the additional items we needed where not available at this location. This was the only location with a guaranteed pick up available, that is the only reason it was chosen.

CHRISTOPHER JACOBS 
Rating:
4.0

Customer did not leave a comment.

WILLIAM GORDON BALELO 
Rating:
2.0

Employee at this facility was unpleasant to deal with . She was more interested in leaving for the night than providing any kind of customer service.

Kriss Bosworth 
Rating:
2.0

There was not any uhaul representatives available. some guy from the car wash aid we would have to wait for the uhaul rep to arrive. Then he proceeded to do the inspection and check out. Very confusing, not sure if he was official but we did leave the keys and the truck with him.

Kathryn Anderson 
Rating:
2.0

The staff was curt and unfriendly. The van was dirty (cab included) and lining torn. When I went back in side to double check that this would be noted the staff was, again, curt.

Christina Ruth 
Rating:
5.0

Customer did not leave a comment.

Milton Chua 
Rating:
3.0

This site needs instructions on how to get there. It is kind of tricky.

Bart Cubrich 
Rating:
3.0

I wasn't the driver. I'm the Mom who's exercycle rode in the truck's attic. I'd asked for a 15' but the 20' we were given was nearly full. Son returned truck after hours. He said the truck handled well.

Patricia Cronin 
Rating:
1.0

Horrible service attendant. Charged us for after hours service fee when we dropped off the truck at 2:30 pm. We only had the truck for 2 hours. Will not recommend.

David Bauer 
Rating:
3.0

Have the truck washed. Windshield was very dirty. Access in and out of this location was very difficult. This was not my preferred pickup location.

Terry Dunfield 
Rating:
5.0

Customer did not leave a comment.

Alexandra Henderson 
Rating:
3.0

Customer did not leave a comment.

Katharine Annis 
Rating:
1.0

Customer service was worse than poor. They did not even show us which one was the truck

Lily Cutler 
Rating:
4.0

Customer did not leave a comment.

SHELLIE IRENE BAUGHMAN 
Rating:
4.0

Rental truck was available when needed though not at the location I requested. Customer service reps were polite and professional. Interior was clean. The windshield was dirty but that was fixable. Ordered 24 pads - only received 23 and I did not notice until I dropped the truck off. The truck was left in the same or better condition than when I picked it up as well as with more gas in the tank than required. Overall a good experience and I would rent again from UHaul.

Cathy Eckart 
Rating:
1.0

Inside of truck was dirty. I had extra charges added upon the return.

sheree johnson 
Rating:
1.0

This place is way too busy and behind in technology to be a uhaul dealer as well. I was in line for 45 minutes when I signed up for contactless rental and everything. It took so long and the people seemed to have no clue what was going on. I already paid for it online and they made me swipe another card when I got there. Signing paperwork with germs community pens. Like it was just not ideal for covid. Every other uhaul place I’ve used is 100 times better than this spot.

Kristen Geurts 
Rating:
5.0

Customer did not leave a comment.

LARRY EUGENE HALL 
Rating:
5.0

Quick and helpful check-in. Thank you.

Erik Johnson 
Rating:
3.0

Too busy.

Steve McLaughlan 
Rating:
1.0

Great customer service face to face.... while this location set me up to get charged the $30 additional sur-charge for returning the truck below 1/4 tank when they gave it to me with less that 1/4 tank. If they would have given me the truck at 1/2 tank I would have only paid $10 in gas instead I was charged $40 because of the unmentioned sur- charge fee of $30. Be aware

JUSTIN SHERROW 
Rating:
3.0

Very hard to find. I went past it 3 times as did my friend. A more thorough description of Location would help

Robyn Smith Theuer 
Rating:
5.0

Customer did not leave a comment.

Carroll Bridges 
Rating:
2.0

When i picked up the truck i did not have the blankets and dolly that i ordered. When i called them they said they didn’t put it in the truck because i came to pick up my truck at 8:30 and they don’t open until 10am. I had to call uhaul corporate to find someone helpful to get my dolly.

Megan Kenley 
Rating:
1.0

Make sure u give the people what they actually wanted this was a horrible experience I was charged 100 dollars for a 20 dollar uhaul I didn’t even get the dolly I requested The uhaul came with no gas and they charged me for it. This was horrendous. when calling about it I was just told to wait. The person I talked had no clue what they were doing. I will not be using uhaul again I want a full refund for this awful experience

Jose Martinez 
Rating:
4.0

Customer did not leave a comment.

matthew carroll 
Rating:
5.0

The pick up was easy and the people who helped us were soo nice. Thank you.

JENIVEVE GOCHNOUR 
No reviews have been submitted for this location.

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