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Scott D.
Customer Reviews for Emerald Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Todd was very helpful. No suggestions.
Lynn W.I ordered 12 moving blankets and there were none in the truck when I picked it up. Also, someone from Uhaul called me 30 minutes after i picked up the truck and asked me if i was going to pick up the truck or cancel the order.. I told them i picked up the truck 30 minutes ago.
Jeff H.I was a little worried when I picked up the trailer. One of the wheels had rusted through the paint and looked unreliable. It made the trip, but I was worried the entire 11 hour drive. I might suggest things like that get repainted to help reduce the stress level of someone moving out of state.
James L.Van was clean and ready to go. Performed well. Guys were Friendly and easy to work with and return was smooth with no problems. Would definitely use them again
Susan H.Recommended cargo van was great! Easy in and out, would recommend to anyone!
Rodney J.All good
CALE M.Windows very dirty,
Leonard B.More help to wait on customers and certain locations.
MARTHA S.The location was easy to get in and out of. Plenty of room to drop off the trailer.
JED G.Grounds were cluttered and also hard to maneuver in and out of and instructions weren't clear as how to obtain the key to the rental without calling into uhaul help desk
Anglish D.Brad was a big help and was able to help me with a number of options and questions
DANIEL H.When you (U-Haul) change pickup locations, you need to allow for extra miles.
NORMAN G.Dropping off the truck here was very easy and nice. We were having a bad day and he made us laugh and brighten us up. Thanks again much needed.
KENNETH W.When a person reserves a uhaul at the place they want the dispatcher should not keep changing it...I reserved at a different place for my convenience and it had been changed 5 times...this was not convient to me.
JIMMY H.It was ok. Was upset that they didn't have the furniture pads I ordered. They told me I could drive across town to pick some up but it was moving day and I had a schedule to keep. They didn't even offer me anything for the inconvenience.
Tiffany W.The cab, the ramp, and the back of the truck was tracked with mud. There was no attempt by Emerald Auto to clean the truck before letting it out. Then while driving, at one point, a beer bottle came rolling out from under the seat which had it caught under a gas or break pedal it could have been a disaster. You should drop Emerald from your list of providers.
David D.I'd like the opportunity to purchase one of these car trailers I rented after it's removed from service. Can you give me any direction on the possibility.
robert H.U haul signage would be nice. There was none to be seen anywhere, to the point where I had to make a return trip because I didn't see the trailers at first because of all the cars around the lot.
Daniel B.The location people did great. But your on line reservation needs lots of improvement.
Edward G.Truck was not clean! Interior had slight odor from previous usage by a smoker (Cigarette smoke odor). Truck was showing an error related to the fuel cap. Location manager said he was a U-Haul repair facility, but his diagnostic equipment would not test that large of a truck. Was informed by him he looked the error up online and it should clear within 20 miles. The error never cleared. The truck constantly pulled slightly to the right requiring extra attention and driving effort.
James R.Mr. Lawrence and his staff were friendly and helpful. The truck was clean and easy to drive. My experience could not have been better.
JOHN Y.I dropped off the truck at night after the business was closed. Used the 24-hour drop off.
Tim B.First location was not even a uhaul location that I was sent to and I specifically told them the best location to drop
alex B.Emerald Auto was fantastic and took care of all my needs. The truck was new, 14000 miles on it and ran like a charm.
Frank D.Nothing. Great service; friendly personnel and excellent value!
John T.Make sure representative know what they are doing. When they processed my rental, they authorized the estimate to charge my account, as well as charged me for my actual use!
Vernon C.Include handtruck without extra charge.
Wankda K.No complaints
Chuck J.Power locks on the truck Power windows
April M.Everything was smooth and timely. Couldn't ask for anything better
Cindy F.The vehicle I was given turned out to be in poor operating condition and had to be replaced half way through my trip
francis W.drop off was not open during the hours listed. but the equipment was excellent . would use again.
Bill W.Nothing, they were fantastic and very accommodating to my changing needs. I had to make several date changes to my equipment pick up and the took great care of me.
Kevin B.