Customer Reviews for Elverton Bagels & Deli
(U-Haul Neighborhood Dealer)

148 reviews

496 Arthur Kill Rd   Staten Island, NY 10308

(718) 816-7519

Office Hours

  • Mon-Sun: 24 hours

Services at this Location:

Contact Us

(718) 816-7519

496 Arthur Kill Rd
Staten Island, NY 10308

Services at this Location:

Office Hours

  • Mon-Sun: 24 hours
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Helpful enough to understand how to save life

Akinyemi Adeniran 
Rating:
5.0

Customer did not leave a comment.

LAURA J ALFIERI 
Rating:
4.0

Customer did not leave a comment.

daniel heim 
Rating:
1.0

This was a bad experience from start to finish. Our original reservation was for 8:30 a.m. - the truck was not available, so we were referred to this location at a 9:30 start. We had an appointment that took us from 9:30 until 11:15, so everything was delayed. We hadn't used the app before - the guy at the counter was not helpful in that regard. Figured out the app by ourselves, and when we turned in the truck keys early, we didn't realize there was anything left to do. We got home and checked to see the balance, but it appeared as though the truck was still checked out. We called customer service, and they tried to reach the location, but no one answered the phone and the voicemail was full. It was raining at this point, and getting dark. I had to go back to the location later that night and tried to use the app to close out the rental. Although I had a picture of the mileage, I couldn't upload it from my phone - I had to use the camera exclusively, although I no longer had access to the actual truck as it had been turned in. It was a mess. Didn't appreciate having to take photos of the truck in the dark and in in the rain, and no one seemed to care about the process. Rotten app, bad instructions from the location, bad experience.

Sarah Ecton 
Rating:
5.0

Very easy to rent. Felt very comfortable with definitely recommended.

Philiph mallia 
Rating:
5.0

Customer did not leave a comment.

Valeriya Uzunova 
Rating:
5.0

Customer did not leave a comment.

PeiGen Tan 
Rating:
2.0

Customer did not leave a comment.

Matthew Napolitano 
Rating:
1.0

This place needs more customer service in the Store, Equipment was dirty & had a bad smell , food crumbs inside cabin.

SANDRA FRANCISCO 
Rating:
5.0

All good

Louie Zuardo 
Rating:
5.0

Customer did not leave a comment.

SARBJIT SINGH 
Rating:
5.0

Transaction was quick and easy. Very good service.

Jeffrey Spezzano 
Rating:
5.0

Customer did not leave a comment.

Georgia Trivizas 
Rating:
5.0

Customer did not leave a comment.

Edward Crocco 
Rating:
5.0

Customer did not leave a comment.

Alexander Goldberg 
Rating:
5.0

Customer did not leave a comment.

INGRID connor 
Rating:
5.0

Very nice service and quick service.

SARBJIT SINGH 
Rating:
5.0

Customer did not leave a comment.

rudolph curtis 
Rating:
5.0

It really was such an easy process. Ty JP for all your help!

Frances Allegretti 
Rating:
5.0

Customer did not leave a comment.

SARBJIT SINGH 
Rating:
5.0

The whole experience was great. Great communication with agent, would highly recommend. Thanks again ..

Christie Reeves 
Rating:
4.0

Customer did not leave a comment.

John Petrullo 
Rating:
5.0

Customer did not leave a comment.

Sal Chinnici 
Rating:
5.0

Customer did not leave a comment.

Jose Rivera 
Rating:
5.0

Jp was awesome and the manager was great. I was having a little difficulties with the app, but they help me along the way I called them they didn’t sound annoyed they were like very friendly. Helping me along the way then to come out and find out that my brother left his wallet there in the car. His employee went there and he was very honest he found it nothing was missing in the wallet, honest employee and I will recommend them to everybody including my friends like I said at the last minute I need a U-Haul. I always pass by there and I knew it was there, but I did not think that it would be so easy for me they help me out to the end … customer if I have to do it again, I’ll do it again and I read them recommend to everyone including my friends and family

Sofia Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Jose Vazquez 
Rating:
5.0

Customer did not leave a comment.

edward pica 
Rating:
5.0

Customer did not leave a comment.

Cannie Lo 
Rating:
5.0

The service was excellent & your truck worked well for what we needed it for. It was also a fair price & the guy who helped us was patient & helpful. Thanks

NATHAN SCHWARTZ 
Rating:
5.0

After going to two different locations further to my home, i was directed to Elverton location. Closer to home and the service was great. The guys were helpful and professional at all times. This will be my location of choice for all future rentals.

Angela Ribot 
Rating:
5.0

Customer did not leave a comment.

SARBJIT SINGH 
Rating:
5.0

Very professional process. Definitely will rent here again and recommend to friends .

Edward Jastremski 
Rating:
3.0

I was Over Charged for a 1,000 miles that I did not do. I have proof and submitted it via text to the only contact I have at this location. I want to be charged the appropriate amount.

Nic Altieri 
Rating:
5.0

Customer did not leave a comment.

Lawrence Arrighetti 
Rating:
5.0

Customer did not leave a comment.

Unique Carter 
Rating:
5.0

Customer did not leave a comment.

SARBJIT SINGH 
Rating:
3.0

Truck drives rough. The pictures didn’t match the actual truck. Pictures look like they were taken when it was brand new it had a lot of cosmetic damage both inside and a lot outside.

Kristine Polese 
Rating:
5.0

Customer did not leave a comment.

James Downey 
Rating:
5.0

Process was super easy, convenient and saved a bundle not having to hire moving service. Will def use again!

Matthew Rubino 
Rating:
5.0

Customer did not leave a comment.

Michael Aurilia 
Rating:
5.0

Customer did not leave a comment.

Teresa Gamba 
Rating:
5.0

Finally, was able to reserve without incident...reservation on the phone is quick and easy

sherif aziz 
Rating:
5.0

Customer did not leave a comment.

Frank Rapacciuolo 
Rating:
4.0

I would use UHAUL rental again. Thanks

Reza T nabavi 
Rating:
3.0

Customer did not leave a comment.

Devin Piacentini 
Rating:
2.0

You have to do Everything on you phone. Other locations inspected and do the work for you. I was charged double over miles on the truck. Very dissatisfied.

vanessa mirabal 
Rating:
5.0

Customer did not leave a comment.

Peter Szabo 
Rating:
5.0

Customer did not leave a comment.

Jesus Castillo 
Rating:
5.0

Everything was quick and easy

BETH GARFINKEL 
Rating:
5.0

Customer did not leave a comment.

edward pica 
Rating:
5.0

It was a smooth process.

Thomas Hockenberry 
Rating:
5.0

Very easy and stress free

Michelle Levy 
Rating:
5.0

Customer did not leave a comment.

muhammad sarwar 
Rating:
5.0

Customer did not leave a comment.

Robert dAmico 
Rating:
5.0

Customer did not leave a comment.

John Dellachiesa 
Rating:
5.0

Excellent sevice van clean gentleman who assisted me on phone went out of his way to.help . I had a problem with home repot rental which I will never rent from again and this employee was pleasant helpfully went out of his way to..answer my questions regarding the. Rental I will record this uhaul.location to all my friends and family he should be commend

Gerard Harris 
Rating:
1.0

I requested no insurance but They charged me $100 for insurance ,and its not the first time

hany Saleeb 
Rating:
2.0

I have used many uhual locations and did not have a great experience here. The location I usually use did not have any vans available so I tried this one. I was charged a fee of $25 for insurance that I did not agree to. I did not register for it on the app and when my wife went to pick it up was not asked if we wanted to add it to our list of items. It was just charged. Also when picking up the van they had to call someone on a phone that was not there and he had to approve my wife using the van and was asking her questions rather than the employee working in front of her. We use the vans/trucks often for decoration jobs so this was not a great experience!

Douglas Elwell 
Rating:
5.0

Just have to say . Nothing needs improvement. From ordering online, to pickup & dropping off ran smoothly .

ROBERT DAMICO 
Rating:
5.0

The representative was very helpful and patient

Nermin lotfy 
Rating:
5.0

I would like to commend Navy for checking in on me to make sure everything went smoothly.

MICHAELF JACOBS 
Rating:
4.0

Customer did not leave a comment.

Alaaeldin Radwan 
Rating:
5.0

The whole process went very smoothly. The gentleman in charge was pleasant and clearly explained everything and answered all my questions nicely

Vicki Fiorentino 
Rating:
5.0

Very happy with the truck and service. Everyone was very professional and kind.

ray schoentube 
Rating:
4.0

Customer did not leave a comment.

Adam Maldonado 
Rating:
5.0

Good

Paulino Romero montes 
Rating:
5.0

Thank you for your seevice excellent and fast service J.P. The manager is a very nice and respectful guy

Amr Zohdy 
Rating:
5.0

Customer did not leave a comment.

JoAnn Vincent 
Rating:
5.0

Customer did not leave a comment.

Ilia Bzishbili 
Rating:
5.0

Everything was perfect..

Douglas Wolfberg 
Rating:
5.0

Customer did not leave a comment.

JOHN DICOSTANZO 
Rating:
5.0

Customer did not leave a comment.

Rosa Errico 
Rating:
5.0

Customer did not leave a comment.

chris fagone 
Rating:
5.0

Customer did not leave a comment.

Michele Kormanikova 
Rating:
5.0

Customer did not leave a comment.

Christopher Ortiz 
Rating:
3.0

Customer did not leave a comment.

Michael Gothnour 
Rating:
3.0

Customer did not leave a comment.

stephen Imperato 
Rating:
4.0

We discovered after loading up and were driving that the sliding door would not lock which is a security issue. The left turn signal did not go on which was a safety concern. We were offered to swap the vehicle but that accommodation came too late for us to take advantage of. It was a 24 hour rental for us so we took extra precautions like assigning staff to watch vehicle when parked. And having someone follow the van while driving. And finally returning the van early (12 hours). It’s a great location but needs a little more TLC.

Ed Wiseman 
Rating:
5.0

Really nothing to improve everything was on point

Pasquale Rago 
Rating:
5.0

Customer did not leave a comment.

Mustafa Tagani 
Rating:
5.0

Customer did not leave a comment.

brenda melendez 
Rating:
5.0

JP was easy to deal with and very friendly. He answered my questions thoroughly and I was on my way in minutes. I'd definitely use his services again.

THOMAS GRAY 
Rating:
5.0

Very easy process quick and painless

Tomasz Wodecki 
Rating:
5.0

Customer did not leave a comment.

VINCENT CARNEVALE 
Rating:
5.0

Easy and fast check out never happen on U-haul to take 2 min time but on this place tou spend 2 min and reyto go

luan beqiri 
Rating:
5.0

Customer did not leave a comment.

SARBJIT SINGH 
Rating:
5.0

JP made renting quick and easy.

Christopher Capizzo 
Rating:
5.0

Customer did not leave a comment.

Dorota Golubowska 
Rating:
5.0

Everything went smooth I would definitely recommend for now until I get my final bill lol

Aldo Materia 
Rating:
5.0

Customer did not leave a comment.

SARBJIT SINGH 
Rating:
4.0

Customer did not leave a comment.

kenneth marcus 
Rating:
5.0

Customer did not leave a comment.

Gina Ecimovic 
Rating:
5.0

Renting/pick up/drop off was quick and easy.

JOHN LOGAN 
Rating:
5.0

You referred me to 2 sites first which did not have my ordered truck until we located this one. That was a hassle. Otherwise everything else was great.

Ahmed Bahnasy 
Rating:
4.0

Customer did not leave a comment.

Harry Kashuck 
Rating:
5.0

Excellent service. I kept truck an extra day with no problems

luis pica 
Rating:
5.0

Excellent service in and out 5 min

MICHAELF JACOBS 
Rating:
3.0

There was no one there to greet or process. We needed to call a phone number and do everything over the phone. Although the process was smooth, it was a complicated one. I’m addition, I was sent to this location from the original one I had booked a vehicle from (3.6 miles away in the opposite direction I needed to go) so I needed to be charged for additional mileage and gas consumption. At the first location, I was told they did not have my vehicle and instead of providing me with another they made me call Uhaul customer service (on hold for 10-15 min) and they told me to go to another location. In all it ate away 30 min from my time which was no provided to me as the deadline time to return the vehicle was the same

Giuseppe Scarmato 
Rating:
5.0

Customer did not leave a comment.

Gurpal Singh 
Rating:
4.0

Customer did not leave a comment.

John Lewandowski 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top